Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top BMW mechanics in Hume

ABS Wodonga

WODONGA CBD
star star star star star

LATEST REVIEW

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star star star star star

The staff were very friendly and professional. They did a great job in a small ...

The staff were very friendly and professional. They did a great job in a small time frame. Definitely would recommend them to everyone

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David, Kia Rio

ABS Shepparton

SHEPPARTON CBD
star star star star star_half

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star star star star star

The service I received was excellent and friendly. I was dropped off in town whi...

The service I received was excellent and friendly. I was dropped off in town while the car was being serviced and promptly picked up to collect my car. I recommend ABS Shepparton as a service provider and Fixedprice CarService also for their great service. It saved us money by being able to have a choice for the same service.

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Richard, HYUNDAI i30

Echuca Performance

ECHUCA CBD
star star star star star_border

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star star star star star_border

"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

MRT Automotive

MOAMA
star star star star star

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star star star star star

A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Recently requested BMW quotes for Hume mechanics

Average quote price in Hume

$287.65

Other BMW mechanics in Hume

Midas Sunbury

SUNBURY
star star star star star_half

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The guys were nice enough to drive me home then pick me up when my car was ready...

The guys were nice enough to drive me home then pick me up when my car was ready. Good friendly service!

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Terri, Holden Trax

Lilydale Service Centre

LILYDALE
star star star star star_half

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star star star star star

Dropped the car off. They drove us to Lillydale shopping complex in our car so w...

Dropped the car off. They drove us to Lillydale shopping complex in our car so we could unload my wife's electric wheel chair. We shopped whilst car was being serviced. Rang us to let me know the car was ready and they came and picked me up so I could take mechanic back and pay for service. All too easy and convenient I'm very happy.

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Chris, Volkswagen Caddy/Caddy Maxi

Rapid Tune Lilydale

LILYDALE
star star star star star_border

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Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

Can Do 4x4

LILYDALE
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"fantastic!"

Clint, Mitsubishi Triton

J Star Automotive

DIAMOND CREEK
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80000 km book service Nissan Xtrail TL diesel. This is a major service priced at...

80000 km book service Nissan Xtrail TL diesel. This is a major service priced at approx. $840.00 by Nissan dealerships. Worked out about the same as genuine Nissan parts were used but much closer to home than the nearest Nissan dealership. The garage had the vehicle all day probably to get the parts in, but because it was reasonably close to home it wasn't a problem.

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Jack, Nissan X-Trail

ABS Albury

LAVINGTON
star star star star star_border

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star star star star star

Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

Yarra Valley Autocare

LILYDALE
star star star star star

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Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

SVM Automotive

EPPING
star star star star star

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The mechanic help finding the root cause of noisy sound from my car which is not...

The mechanic help finding the root cause of noisy sound from my car which is not part of task to do. And he didn't charge me.

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Dimas, Honda Jazz

Princes Motor Repairs

BRUNSWICK EAST
star star star star star_half

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Couldn't have had a better experience with a mechanic. I had been putting off ge...

Couldn't have had a better experience with a mechanic. I had been putting off getting car fixed and Klement made the whole thing easy - he went above and beyond - super clear communication and walked me through the whole repair process. He was thoughtful in the parts he used and tried to also keep budget in mind. Wouldn't hesitate to recommend Princes Motor Repair (and already have to many friends!)

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Kat, Volkswagen Golf IV

Goodyear Autocare Essendon

ESSENDON
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"Easy and great communication."

Jodie, Land Rover Discovery 4/Discovery

Ringwood Automotive Services

RINGWOOD
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Most satisfactory and the price was right compared with Brisbane where I come fr...

Most satisfactory and the price was right compared with Brisbane where I come from. Thanks again, Phillip

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Phillip, Nissan Pathfinder

Rapid Tune Epping

EPPING
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"Extremely happy with the customer service. Top notch."

Reuben, Holden Commodore

Rapid Tune Greensborough

GREENSBOROUGH
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Good communication & service. Will definitely use this mechanic again & recommen...

Good communication & service. Will definitely use this mechanic again & recommend to friends

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Samantha, Mitsubishi ASX

Karworx Vehicle Service Centre Essendon

ESSENDON
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Great service. The guy at the reception desk was courteous and the car service w...

Great service. The guy at the reception desk was courteous and the car service was well done. The additional items required were explained well. I would be coming back in 6 months.

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Usman, Toyota Camry

Rapid Tune Kilsyth

KILSYTH SOUTH
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"A good business to deal with. Will be back. "

Dean, SUBARU LIBERTY

Ultra Tune Diamond Creek

DIAMOND CREEK
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"Great customer service, friendly and reliable. Will definitely be returning"

Konstance, Mazda CX-5

Midas Sunshine

SUNSHINE NORTH
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"Great and fast service."

Dung, Toyota Corolla

ABS Brunswick

BRUNSWICK EAST
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Super convenient and a good experience, didn't speak to me like I'm a fool (whic...

Super convenient and a good experience, didn't speak to me like I'm a fool (which many mechanics do with women). Explained what needed servicing and ensuring I was happy before going ahead.

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Mel, Nissan Juke

Rapid Tune Mitcham

MITCHAM
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"Speedy and courteous service!"

Adrianne, Mazda 3

* Minimum service amounts apply

Midas Blackburn

BLACKBURN
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Squeezed me in at short notice and did a great job. Staff very helpful, car has ...

Squeezed me in at short notice and did a great job. Staff very helpful, car has been running great ever since service. Thanks Mark

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MARK, Holden Commodore

Markden Auto Repair

THORNBURY
star star star star star

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Markden Repair were available to me at the last minute to service my car and fix...

Markden Repair were available to me at the last minute to service my car and fix a busted fuse. They were very friendly and very helpful. I will definitely be going to them again!

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Zulema, Hyundai Getz

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
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"Very friendly and the rates are very reasonable. highly recommended"

Sathyanath, Holden Cruze

Rapid Tune Ferntree Gully

FERNTREE GULLY
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Nice polite professional front office service, car service looks to be all in or...

Nice polite professional front office service, car service looks to be all in order also, price seems resasonalbe

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Jay, Toyota Corolla

Velocity Tyre & Auto

CAROLINE SPRINGS
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"The guys there were very friendly. And the work performed was as described."

Daniel, Volkswagen Polo

Ultra Tune Melton

MELTON
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"They were very helpful explained everything really well"

Pam, Mazda 2

Goodyear Autocare Airport West

AIRPORT WEST
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Genuine mechanics, service done on time and was satisfied with the service done,...

Genuine mechanics, service done on time and was satisfied with the service done, all options for further work given, I will recommend Goodyear

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Craig, Subaru Impreza

Northern Automotive Heidelberg

HEIDELBERG WEST
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I'm very happy with the service I received. The staff were helpful and accommoda...

I'm very happy with the service I received. The staff were helpful and accommodating and the job was done to my satisfaction.

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Tony, Volkswagen Caddy/Caddy Maxi

Ultra Tune Bayswater

BAYSWATER NORTH
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"Great service very happy will be going back"

Cam, Nissan Patrol

ABS Epping

EPPING
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This was my first time at ABS as my previous mechanic retired. I am glad I selec...

This was my first time at ABS as my previous mechanic retired. I am glad I selected them. The workshop was clean and tidy and the staff friendly. The price was very surprising as it was less than my previous mechanic charged. All work was professionally done and my car was ready in 3 hours which was a bonus. I will be going back in 15,000km.

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Brian, Hyundai Tucson

Premium AutoCare Melbourne

WANTIRNA SOUTH
star star star star star_half

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"Good service, also offer dropping off vehicle upon completion."

Monita, MAZDA 2

ABS Ringwood

RINGWOOD
star star star star star

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Once again, another good service from these guys. Good pick-up on battery and ai...

Once again, another good service from these guys. Good pick-up on battery and air-filter condition!

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Jason, SUBARU FORESTER

Sydney Rd Auto Repairs

COBURG NORTH
star star star star star

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"Its ok"

Tah, Audi A4

Car Servicing & You Keilor Park

KEILOR PARK
star star star star star_half

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Fast and friendly customer service. Was very happy with the options to have the ...

Fast and friendly customer service. Was very happy with the options to have the loan car which made it easier with work and car wash and clean which made it such a great experience. Will definitely return.

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Mary, Holden Commodore

PMA Auto Works

RINGWOOD
star star star star star

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They are honest in their diagnostics and truly professional in handling any issu...

They are honest in their diagnostics and truly professional in handling any issues that may arise. Price is not the cheapest but more than fair considering the overall extra checks they do when the car is being serviced. Highly recommended!!!

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Lêj, Ford Focus

Bayswater Automotive Service

BAYSWATER
star star star star star

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star star star star star

"Friendly staff and great service highly recommend"

Kim, Holden Commodore

Star Auto Group Pty Ltd

SUNSHINE NORTH
star star star star star_half

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star star star star star

Excellent Service. Great price. They seem very trustworthy. I'll definitely ...

Excellent Service. Great price. They seem very trustworthy. I'll definitely be taking my car back here for my next service.

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Debbie, Volkswagen Golf VI Cabrio

Cleijne Motors

RINGWOOD EAST
star star star star star_border

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star star star star star_border

"Finished the service very quickly."

Vimal, Jeep Grand Cherokee

Charge Less Autos

KANGAROO FLAT
star star star star star

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"Excellent customer service.... Very happy 10/10"

Carly, Honda Civic

Coburg Tyres & Auto Service

COBURG NORTH
star star star star_border star_border

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star star star star star

"Lovely service. Fantastic price!!!"

Leana, Ford Fiesta

Moving Motors Pty Ltd

TULLAMARINE
star star star star star

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Great customer service and fast! Went above and beyond to get me a courtesy car ...

Great customer service and fast! Went above and beyond to get me a courtesy car and stayed late to fix my car! Will be back :)

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jess, Holden Astra

M1 Motors

NUNAWADING
star star star star star

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"Great job with a competitive price."

Simon, BMW 1 Series

Mr Car Clinic

CROYDON
star star star star star

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"He isolated the problem in under an hour and solved it to."

Niels, Ford Falcon

Goodyear Autocare WaterGardens

TAYLORS LAKES
star star star star star_half

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star star star star star_border

Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

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Abraham, Nissan Pulsar

* Minimum service amounts apply

ABS Heidelberg

HEIDELBERG WEST
star star star star star_border

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"fast service got my car back around 12 oclock"

Michael, Toyota Aurion

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
star star star star star_border

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star star star star_border star_border

They didn't include everything listed in the service book and listed on the webs...

They didn't include everything listed in the service book and listed on the website for a standard service such as checking breaks and rotating my tires not sure the reason why so I will give them a call tomorrow.

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Krista, Mazda 3

Fix All Automotive

RAVENHALL
star star star star star

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star star star star star

I found my experience to be seamless and efficient. Fixedprice Car Services org...

I found my experience to be seamless and efficient. Fixedprice Car Services organised everything! Matt from Fix All Auto Mechanics provided a great service and was both courteous and professional. I would use this service again.

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Sofia, Volkswagen Tiguan

Ultra Tune Preston

PRESTON
star star star star star

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star star star star star

"Always a quick and friendly service. Thanks Ultra Tune Preston."

Jim, Ford Focus

ABS Eltham

ELTHAM
star star star star star_half

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star star star star star

"Great Service. Very helpful."

Christian, MAZDA 2

Bridgestone Select Chirnside Park

CHIRNSIDE PARK
star star star star star_half

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star star star star star

Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

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Edward, HOLDEN COMMODORE

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

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star star star star star

"very courteous,prompt service"

Colleen, Holden Commodore

The Corner Garage

RESERVOIR
star star star star star_half

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star star star star star

"Friendly and informative staff. I will be retuning. Reasonable prices also."

Carli, Toyota Yaris

King Bear Auto

EAST BENDIGO
star star star star star_half

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star star star star star

Very helpful staff. Excellent customer service in letting you know what their do...

Very helpful staff. Excellent customer service in letting you know what their doing have done etc.

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Barry, Ssangyong Korando

Garage Full Throttle

CAMPBELLFIELD
star star star star star_half

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star star star star star

"Service was done quickly and efficiently"

Hardy, Honda Jazz

Midas Essendon

ESSENDON
star star star star star_border

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star star star star star

I had one of those non-specific intermittent error messages occur with my Europe...

I had one of those non-specific intermittent error messages occur with my European car. One of those issues that the dealer usually strings me along for thousands of dollars. I was put on to an independent mechanic that had all the diagnosis equipment and who provided a pragmatic no-nonsense analysis. Within 24hrs I was off and running for under $200 with peace of mind restored and guarantees of resolution.

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Michael, Peugeot 407

Top Speed Motor Group Pty Ltd

COBURG NORTH
star star star star star

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star star star star star

Top speed motors did an amazing job! On the top is service they did change where...

Top speed motors did an amazing job! On the top is service they did change where bearing and drive belt cheaper than I thought. Thumbs up!

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Adarsh, Holden Barina

Goodyear Autocare Croydon

CROYDON
star star star star star_half

LATEST REVIEW

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star star star star star

Service and wheel alignment was carried out as agreed. Some extra work (which I ...

Service and wheel alignment was carried out as agreed. Some extra work (which I know was required) was offered at a good price. Never felt pressured in to doing extra work. Service included a detailed report on the condition of the car. Would use again.

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John, Ford Courier

Supertech Automotive Repairs

THOMASTOWN
star star star star star

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star star star star star

Friendly and excellent service. I would certainly go back and happy to recommend...

Friendly and excellent service. I would certainly go back and happy to recommend to my friends

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karen, Volkswagen Golf V

Goodyear Autocare Glenroy

GLENROY
star star star star star

LATEST REVIEW

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star star star star star

"Communicated clearly what was going on at all times."

Rory, Mazda 323

ABS Ferntree Gully

FERNTREE GULLY
star star star star star

LATEST REVIEW

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star star star star star

"Very good"

Dan, Ford Falcon

SNG Automotive Pty Ltd

THOMASTOWN
star star star star star

LATEST REVIEW

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star star star star star

You guys provide professional service. I am thankful for your right advice for m...

You guys provide professional service. I am thankful for your right advice for my car . Easy to get appointment and job well done. I am suggesting your services to my mates. Cheers !

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Sam, Holden Cruze

Prestock Motors Pty Ltd Australian LPG Service

BRUNSWICK
star star star star star_half

LATEST REVIEW

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star star star star star

Sam (the mechanic) was very helpful and informative by explaining the issues wit...

Sam (the mechanic) was very helpful and informative by explaining the issues with my car and what I should look out for in future. Definitely will go back to them for my next service!

Read more

James, TOYOTA RAV4

All Tune Motors Service Centre Pty Ltd

PRESTON
star star star star star_half

LATEST REVIEW

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star star star star star

Christian was helpful, thorough and all in all great mechanic to deal with. Will...

Christian was helpful, thorough and all in all great mechanic to deal with. Will be going back for sure!

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Skye, Kia K2900

Tyreforce

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

Read more

Erin, Kia Rio

Goodyear Autocare Boronia

BORONIA
star star star star star

LATEST REVIEW

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star star star star star

The guys picked up a problem and my car is in warranty very happy to say it save...

The guys picked up a problem and my car is in warranty very happy to say it saves me a big hastle

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Anne, Ford Focus

Pro-Tek Automotive

THORNBURY
star star star star star

LATEST REVIEW

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star star star star star

Good clean workshop. Friendly staff. Delivered what they said. Would recommend t...

Good clean workshop. Friendly staff. Delivered what they said. Would recommend them.

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Darcy, VOLKSWAGEN TIGUAN

Autotest Service Centre

ELTHAM
star star star star star

LATEST REVIEW

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star star star star star

Charlie and his team at AutoTest look after both our cars. You pay a fraction mo...

Charlie and his team at AutoTest look after both our cars. You pay a fraction more for a quality service

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Chris, Mitsubishi Outlander

Protune Automotive Services

FERNTREE GULLY
star star star star star

LATEST REVIEW

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star star star star star

"Great to deal with! Super happy with my service :)"

Fleur, Mitsubishi Pajero

Highpoint Automotive Repairs

MARIBYRNONG
star star star star star_half

LATEST REVIEW

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star star star star star

"Excellent service will be returning in the future."

Kristy, Subaru Impreza

Le Mans Automotive

TEMPLESTOWE
star star star star star

LATEST REVIEW

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star star star star star

Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

Seal Motors

AIRPORT WEST
star star star star star

LATEST REVIEW

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star star star star star

Not a Melbournite.... staying down here for family reasons.... car overdue for a...

Not a Melbournite.... staying down here for family reasons.... car overdue for a service. Paul provided excellent service and showed great, old fashioned courtesy. Couldn't be happier! Will definitely come back again for future services. Great customer service and follow up. Thank you. Lois

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Lois, Audi Q5

Kings Autocare Pty Ltd

COOLAROO
star star star star star

LATEST REVIEW

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star star star star star

"Good service...friendly."

Adam, Toyota Camry

The Tyre Factory Ferntree Gully

FERNTREE GULLY
star star star star star

LATEST REVIEW

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star star star star star

Loved my experience with The Tyre Factory. Great guys, excellent and punctual se...

Loved my experience with The Tyre Factory. Great guys, excellent and punctual service plus a free loan car without any hassles. Everything was completed as expected with no surprises. Value was outstanding. Will be going back for my next service without a doubt.

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Michael, Holden Cruze

One Stop Tyres

BRIAR HILL
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LATEST REVIEW

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"Car's going great!"

Tim, Peugeot 307

Thien An Automotive

COBURG NORTH
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LATEST REVIEW

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"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Westmeadows Service Centre

WESTMEADOWS
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Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Garage Apex

EPPING
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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661