Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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ABS Shepparton

SHEPPARTON CBD
star star star star star_half

LATEST REVIEW

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star star star star star_border

My experience was great. Initially there was a mix up with my booking, howev...

My experience was great. Initially there was a mix up with my booking, however the guys at ABS were very helpful, and more than willing to help out. As of the quality of the service, currently my is running beautifully without any issue, which is a testament to the service provided by ABS.

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Ben, SUBARU OUTBACK

ABS Wodonga

WODONGA CBD
star star star star star

LATEST REVIEW

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star star star star star

Absolutely perfect job done. Prompt, reliable and very informative Thankyou ABS...

Absolutely perfect job done. Prompt, reliable and very informative Thankyou ABS a great job done. ☺

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Deb, Holden Viva

ABS Albury

LAVINGTON
star star star star star_border

LATEST REVIEW

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star star star star star

Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

No deposit & interest free

BOOK NOW, PAY LATER

Other mechanics in Hume

Echuca Performance

ECHUCA CBD
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The motor mechanic asked if I had any conerns n followed the one. He reported hi...

The motor mechanic asked if I had any conerns n followed the one. He reported his concerns to me for review. Very professional service done according to service guidelines.

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Heather, Toyota Corolla

MRT Automotive

MOAMA
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Great service, friendly and informative. Would recommend to anyone needing a fas...

Great service, friendly and informative. Would recommend to anyone needing a fast, thorough car service.

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Craig, TOYOTA RAV4

Yarra Valley Autocare

LILYDALE
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Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

Lilydale Service Centre

LILYDALE
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"Very happy customer"

Lee, Mitsubishi Pajero

Rapid Tune Lilydale

LILYDALE
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Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

J Star Automotive

DIAMOND CREEK
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80000 km book service Nissan Xtrail TL diesel. This is a major service priced at...

80000 km book service Nissan Xtrail TL diesel. This is a major service priced at approx. $840.00 by Nissan dealerships. Worked out about the same as genuine Nissan parts were used but much closer to home than the nearest Nissan dealership. The garage had the vehicle all day probably to get the parts in, but because it was reasonably close to home it wasn't a problem.

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Jack, Nissan X-Trail

Can Do 4x4

LILYDALE
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"fantastic!"

Clint, Mitsubishi Triton

Bridgestone Select Chirnside Park

CHIRNSIDE PARK
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Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

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Edward, HOLDEN COMMODORE

Ultra Tune Diamond Creek

DIAMOND CREEK
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"Pick up and delivery was excellent - makes it much easier to get a service."

Marcus, BMW 5 Series

Anands Autos

EPPING
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"Amazing work."

Roshan, Toyota Yaris

Garage Apex

EPPING
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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

ABS Eltham

ELTHAM
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"Great Service. Very helpful."

Christian, MAZDA 2

ABS Epping

EPPING
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The team at ABS Epping are great, I have been taking my cars there for years now...

The team at ABS Epping are great, I have been taking my cars there for years now. They tell you when things need fixing and are honest. One time they saved me over $3,000 on my Toyota Camry due to South Morang Toyota trying to say things needed fixing and they didn't. The team at ABS checked the list I was given and showed me what they thought didn't need fixing as well.

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Brad, Mitsubishi Outlander

One Stop Tyres

BRIAR HILL
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"Car's going great!"

Tim, Peugeot 307

Autotest Service Centre

ELTHAM
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Charlie and his team at AutoTest look after both our cars. You pay a fraction mo...

Charlie and his team at AutoTest look after both our cars. You pay a fraction more for a quality service

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Chris, Mitsubishi Outlander

SVM Automotive

EPPING
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"Steve was very friendly and did a very good job on my car."

Suraj, Mazda 3

Rapid Tune Epping

EPPING
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"Good service and friendly staff, but supposed to wash my car, they forgot."

Jimmy, Suzuki Swift

Rapid Tune Greensborough

GREENSBOROUGH
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Great communication. I was happy with the extra info (about small things that wo...

Great communication. I was happy with the extra info (about small things that would need fixing before the next service) I received when my service was completed. Thanks, team at Rapid tune.

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Ang, Toyota Corolla

Goodyear Autocare Croydon

CROYDON
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Service and wheel alignment was carried out as agreed. Some extra work (which I ...

Service and wheel alignment was carried out as agreed. Some extra work (which I know was required) was offered at a good price. Never felt pressured in to doing extra work. Service included a detailed report on the condition of the car. Would use again.

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John, Ford Courier

Le Mans Automotive

TEMPLESTOWE
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Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

Mr Car Clinic

CROYDON
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"Very helpful and friendly and does reasonable work"

Tim, Holden Commodore

Rapid Tune Kilsyth

KILSYTH SOUTH
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Fantastic!! Shane was extremely helpful and I had my car back within 3 hours. Wa...

Fantastic!! Shane was extremely helpful and I had my car back within 3 hours. Washed and all!!! Very happy. Will definately use Rapid Tune in Kilsyth again 😊😊

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JANINE, Mazda 3

Supertech Automotive Repairs

THOMASTOWN
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Friendly and excellent service. I would certainly go back and happy to recommend...

Friendly and excellent service. I would certainly go back and happy to recommend to my friends

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karen, Volkswagen Golf V

Tyreforce

CAMPBELLFIELD
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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
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Could of not asked for a better place to of gone by far the best customer servic...

Could of not asked for a better place to of gone by far the best customer service and the quality of the workmenship that was provided was excellent will be returning with friends

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corey, Holden Ute

Garage Full Throttle

CAMPBELLFIELD
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"Sammy is very helpful and easy to deal with. Highly recommended 5 stars"

Zaheer, Honda Accord Euro

Cleijne Motors

RINGWOOD EAST
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I had a good experience with them. They did not try to rip off. The guy was very...

I had a good experience with them. They did not try to rip off. The guy was very honest. Overall satisfied with the service I got. Note that I went there only for an oil change. I do not know their capabilities about other mechanical repairs. The only thing they could improve is the time taken to perform the service. I have never spent more than 30 mins for an oil change in my life and here I was asked to leave the car and come back after two hours when I was the only person there and no other cars in the workshop.

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Salman, Toyota Camry

SNG Automotive Pty Ltd

THOMASTOWN
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Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable ...

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable people. They took time to explain you everything. Good price. 1st and amazing experience at SNG Automotive. Thank you.

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Thibault, Mazda E Series

Ultra Tune Bayswater

BAYSWATER NORTH
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"Great service very happy will be going back"

Cam, Nissan Patrol

Kings Autocare Pty Ltd

COOLAROO
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"Good service...friendly."

Adam, Toyota Camry

Northern Automotive Heidelberg

HEIDELBERG WEST
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First time using this mechanic. The price seemed fair and free use of the loan c...

First time using this mechanic. The price seemed fair and free use of the loan car was very helpful. Customer service was really solid and clear communication, which isn't always a given. Dean, the mechanic let me know what work needed doing now and what could be put off safely and called before commencing any extra work so there were no nasty surprises. I will use them again.

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Amira, Toyota Corolla

* Minimum service amounts apply

ABS Heidelberg

HEIDELBERG WEST
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Excellent service and communication. Great price. Will be using these guys again...

Excellent service and communication. Great price. Will be using these guys again.

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Colin, Nissan Tiida

ABS Ringwood

RINGWOOD
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The guys at ABS could not have been more helpful. They communicated throughout t...

The guys at ABS could not have been more helpful. They communicated throughout the whole process calling me to advise of a couple of issues they had found with the remedy and cost. They returned my vehicle promptly and had cleaned it. I would highly recommend them.. 5 Star service guys.

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Steve, Ford Ranger

PMA Auto Works

RINGWOOD
star star star star star

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Work done efficiently and within time frame specified and no extra costs. Would...

Work done efficiently and within time frame specified and no extra costs. Would and will recommend them to others!

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Vern, Saab 9000

SVM Automotive Mobile

airport_shuttle Mobile Mechanic

star star star star star

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"Top bloke"

Sharon, Peugeot 308 CC

Safe Lube Mobile Mechanics

airport_shuttle Mobile Mechanic

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Quick, efficient, polite. Carried out a rear brake service. Pricing way below th...

Quick, efficient, polite. Carried out a rear brake service. Pricing way below the dealership.

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Brendan, Volkswagen Touareg

VIK Mobile Workshop Pty Ltd

airport_shuttle Mobile Mechanic

star star star star star

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The mechanic very nice and helpful and my car now in good Condition as far Will ...

The mechanic very nice and helpful and my car now in good Condition as far Will call you again when needed Thank you

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Olga, Honda Accord Euro

Book trusted and local mechanics with AutoGuru.

Book your next car service with the most reliable, quality mechanic in your area of Hume using AutoGuru. We combine the top rated mechanics in Benalla West and surrounds so you can compare to find the best deal. Simply input your vehicle details, confirm the price upfront, and book online, or give us a call on 1300 655 661.

Using AutoGuru to find a local Benalla West mechanic allows you to easily compare top mechanics for your vehicle and your price range all in one place. We find all results for the exact service tasks you need, wherever in Hume you are. Instant online quotes allow you to compare the costs of labour and parts and choose the mechanic that’s right for you.

Here at AutoGuru, we list quality mechanics who can offer you the best price on services or repairs. You’ll receive a fixed price quote for all makes and models and you’ll be able to find the Benalla West mechanic that’s most conveniently located to you.

Don't forget you can also compare and book local mobile mechanics in Benalla West through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Benalla West have the tools to do the job.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661