Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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ABS Shepparton

SHEPPARTON CBD
star star star star star_half

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star star star star star_border

It was okay. It wasn’t bad or anything, they couldn’t get to one of the filters,...

It was okay. It wasn’t bad or anything, they couldn’t get to one of the filters, but didn’t charge me for it.

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Peta, Ford Fiesta

MRT Automotive

MOAMA
star star star star star

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A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Echuca Performance

ECHUCA CBD
star star star star star_border

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star star star star star_border

A good summary on the invoice (of what they did). However I booked a drop off se...

A good summary on the invoice (of what they did). However I booked a drop off service (for FREE) which they tried to charge me for. They did get a staff member to drop me off and pick me up in the end but this damaged the experience somewhat.

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Heather, Toyota Corolla

No deposit & interest free

BOOK NOW, PAY LATER

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King Bear Auto

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Very helpful staff. Excellent customer service in letting you know what their doing have done etc.

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Bendigo Complete Auto Care

IRONBARK
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"very courteous,prompt service"

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Charge Less Autos

KANGAROO FLAT
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"Received awesome service"

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ABS Wodonga

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All good so far, time will tell, but car is running just fine now. Friendly staf...

All good so far, time will tell, but car is running just fine now. Friendly staff.

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ABS Albury

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Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Midas Sunbury

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Spiro was fantastic. Was able to explain clearly and work with me to discuss th...

Spiro was fantastic. Was able to explain clearly and work with me to discuss the next steps for my car. Would highly recommend to everyone to visit Midas Sunbury

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Kris, Peugeot 407

Anands Autos

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"Amazing work."

Roshan, Toyota Yaris

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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

Tyreforce

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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

ABS Epping

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Front break shoes replacement was done perfectly and cost effectively. I loved t...

Front break shoes replacement was done perfectly and cost effectively. I loved the service provided, and would like to visit again for my scheduled servicing.

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Sunil, Toyota Corolla

* Minimum service amounts apply

Satguru Motors

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The staff were friendly, helpful and knowledgeable. The staff provided good cust...

The staff were friendly, helpful and knowledgeable. The staff provided good customer service and conducted themselves in a professional manner at all times.

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Baijid, KIA CERATO

SVM Automotive

EPPING
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"Expected a little more for the price."

Ted, Mazda 3

Rapid Tune Epping

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"Fantastic customer service, communication and my car is running like a dream."

Dani, Subaru Forester

J Star Automotive

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Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

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Hardy, Honda Jazz

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Friendly crew, prompt response and excellent service quality. Highly recommended...

Friendly crew, prompt response and excellent service quality. Highly recommended.

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Rashid, Honda Accord

Kings Autocare Pty Ltd

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"Good service...friendly."

Adam, Toyota Camry

Supertech Automotive Repairs

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"Very good customer service!!!I will go back soon"

Daniel, Peugeot 206 CC

SNG Automotive Pty Ltd

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You guys provide professional service. I am thankful for your right advice for m...

You guys provide professional service. I am thankful for your right advice for my car . Easy to get appointment and job well done. I am suggesting your services to my mates. Cheers !

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Sam, Holden Cruze

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Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

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"Shane was really good. Everything was on time and communicated very well.."

Hisham, Jeep Grand Cherokee

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"Car's going great!"

Tim, Peugeot 307

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The service was amazing. We had phoned the day before not expecting to get our car in however Mick at nrma was fantastic and the workshop boys had our car ready in no time. Thankyou guys we will be back

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Siggy, Holden Colorado

ABS Eltham

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The team at ABS Eltham, were very helpful, knowledgable, punctual and efficient....

The team at ABS Eltham, were very helpful, knowledgable, punctual and efficient. I will be back again.

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Andrew, Jeep Grand Cherokee

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"Great service, kept me up to date with calls so there were no surprises."

Chris, Jeep Cherokee

Goodyear Autocare Glenroy

GLENROY
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"Communicated clearly what was going on at all times."

Rory, Mazda 323

The Corner Garage

RESERVOIR
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"Great service and great price. Recommended."

Edwin, Holden Viva

Custom Body & Automotive

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Very hard to find an honest Mechanic so really appreciated the work Con and his ...

Very hard to find an honest Mechanic so really appreciated the work Con and his team put in. If you need some work done in the Campbelfield area of definitely recommend giving custom body and auto a call!

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Simon, AUDI A4

Northern Automotive Heidelberg

HEIDELBERG WEST
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First time using this mechanic. The price seemed fair and free use of the loan c...

First time using this mechanic. The price seemed fair and free use of the loan car was very helpful. Customer service was really solid and clear communication, which isn't always a given. Dean, the mechanic let me know what work needed doing now and what could be put off safely and called before commencing any extra work so there were no nasty surprises. I will use them again.

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Amira, Toyota Corolla

Thien An Automotive

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"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

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Swift Service Centre are exactly that! They could add....polite, clean, thorough...

Swift Service Centre are exactly that! They could add....polite, clean, thorough, informative etc. Highly recommended and will be our family mechanic from now on.

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Robert, Suzuki Swift

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Excellent service and communication. Great price. Will be using these guys again...

Excellent service and communication. Great price. Will be using these guys again.

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Colin, Nissan Tiida

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Gregor, MAZDA CX7

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Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

Goodyear Autocare Airport West

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Took my car in for a much needed service.. Chris was fantastic and looked after ...

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Troy, Holden Berlina

Coburg Tyres & Auto Service

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I took my car there for general service. They were very fast and they finish it ...

I took my car there for general service. They were very fast and they finish it less than 2 hours and the price was really good .

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Shabnam, Toyota Yaris

Sydney Rd Auto Repairs

COBURG NORTH
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"Great job, hard to find an honest mechanic, these guys are very good."

Sumeet, Holden Astra

Autolube

airport_shuttle Mobile Mechanic

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Safe Lube Mobile Mechanics

airport_shuttle Mobile Mechanic

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Mechanic chris was very friendly & very knowledgeable as to what my car needed f...

Mechanic chris was very friendly & very knowledgeable as to what my car needed fixing. I highly recommend him Thank you

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Anne, Suzuki Ignis

SVM Automotive Mobile

airport_shuttle Mobile Mechanic

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"Top bloke"

Sharon, Peugeot 308 CC

Car Club Mobile Mechanic

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Had my car serviced at work. Mechanic was on time, efficient, courteous, and eve...

Had my car serviced at work. Mechanic was on time, efficient, courteous, and even did more than requested free of charge. Will definitely use again.

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Annie, HOLDEN BARINA

Book trusted and local mechanics with AutoGuru.

AutoGuru makes it so easy to find Bearii mechanics & car services! Our vehicle experts from all over Hume are waiting to offer you the best prices for the best service. Just enter a few details, submit, then you’ll be presented with a list of Bearii professionals and their fixed price quotes. So easy!

When you search for a mechanic in Bearii, we find the best results locally and around Hume for your location and vehicle. That means less work for you, without missing the best deals. Results shown are for the same scheduled service tasks, just parts and labour costs that vary from mechanic to mechanic.

Do you need a large or small repair? Perhaps you’re due for a 10,000 km safety check, full logbook service or a general tune up? Regardless of your needs, AutoGuru will help you find a mechanic in Bearii for a price that suits your budget. We have trusted Hume mechanics who can work on all makes and models. Book today!

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661