Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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ABS Shepparton

SHEPPARTON CBD
star star star star star_half

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The sevice was quick, advice and information about what things were fixed and th...

The sevice was quick, advice and information about what things were fixed and the parts needed looking over were clearly stated. Also they gave good customer service.

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Hannah, FORD LASER

King Bear Auto

EAST BENDIGO
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Very helpful staff. Excellent customer service in letting you know what their do...

Very helpful staff. Excellent customer service in letting you know what their doing have done etc.

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Barry, Ssangyong Korando

Anands Autos

EPPING
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"Amazing work."

Roshan, Toyota Yaris

No deposit & interest free

BOOK NOW, PAY LATER

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Garage Apex

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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

ABS Epping

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Charged me an extra $15 for delivery of the part to fix quoted work. Surely that...

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Tony, BMW 3 Series

J Star Automotive

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Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

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"Steve was very friendly and did a very good job on my car."

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"An easy, no fuss process. Thanks for making my experience a pleasant one!"

Jess, Honda Jazz

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Satguru Motors

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In this day and age, one would find everyone's trying to make a buck. Satguru Mo...

In this day and age, one would find everyone's trying to make a buck. Satguru Motors did a fantastic job and were honest to me on my cars condition and on stuff that didn't warrant a change during service there by benefiting me by allowing to change the parts that required change. My wife's car is running like a dream. Thank you very much. Regards, Sumit

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Sumit, HONDA JAZZ

Ultra Tune Diamond Creek

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"Great mechanics! Highly recommend. Will be going back again :)"

Jess, Mazda 2

Garage Full Throttle

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"Very professional and friendly would recommend to other people to go there"

Brent, Holden Commodore

Bendigo Complete Auto Care

IRONBARK
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"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

Midas Sunbury

SUNBURY
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"very easy to use and the service was excellent and the people very helpful."

Kimba, Toyota FJ Cruiser

Kings Autocare Pty Ltd

COOLAROO
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"Good service...friendly."

Adam, Toyota Camry

Charge Less Autos

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Catherine, Mitsubishi ASX

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Daniel, Peugeot 206 CC

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You guys provide professional service. I am thankful for your right advice for m...

You guys provide professional service. I am thankful for your right advice for my car . Easy to get appointment and job well done. I am suggesting your services to my mates. Cheers !

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"Service from rapid tune is excellent and precise."

Jennylyn, Holden Astra

One Stop Tyres

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"Car's going great!"

Tim, Peugeot 307

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Chris, Mitsubishi Outlander

Westmeadows Service Centre

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Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

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Edwin, Holden Viva

Northern Automotive Heidelberg

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Tony, Volkswagen Caddy/Caddy Maxi

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Jodie, Suzuki Alto

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"Good customer service and job well done."

Manish, Mitsubishi Lancer

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ABS Heidelberg

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"fast service got my car back around 12 oclock"

Michael, Toyota Aurion

Thien An Automotive

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"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Le Mans Automotive

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Shane was helpful in every way possible, and finished his service by washing my ...

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philip, PEUGEOT 308

Coburg Tyres & Auto Service

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I took my car there for general service. They were very fast and they finish it ...

I took my car there for general service. They were very fast and they finish it less than 2 hours and the price was really good .

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Shabnam, Toyota Yaris

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COBURG NORTH
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"Really friendly and helpful"

melissa, Hyundai i30

Yarra Valley Autocare

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Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

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Heather, Toyota Corolla

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Lee, Mitsubishi Pajero

Moving Motors Pty Ltd

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"Ninos was very helpful. Thx for the service"

Glen, Audi A3/A3 Sportback

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Edward, HOLDEN COMMODORE

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Received call advising of any extra works required in addition to logbook service & requirements explained in detail. Vacuumed my vehicle & placed a deodoriser in the car at no charge.....nice touch!

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Rachel, Mazda CX-5

Can Do 4x4

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"fantastic!"

Clint, Mitsubishi Triton

Ultra Tune Preston

PRESTON
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"Great service at affordable price"

Jagadish, BMW 3 Series

Rapid Tune Lilydale

LILYDALE
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Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

Safe Lube Mobile Mechanics

airport_shuttle Mobile Mechanic

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Turned up right on the set time, very quick with the repair and provided comment...

Turned up right on the set time, very quick with the repair and provided commentary about the vehicle.

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Allan, Mazda Tribute

SVM Automotive Mobile

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"Top bloke"

Sharon, Peugeot 308 CC

Autolube

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Car Club Mobile Mechanic

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A guy (Michael) turned up on time, fixed and serviced the car, cheerful and happ...

A guy (Michael) turned up on time, fixed and serviced the car, cheerful and happy, and more than welcome to come again.

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David, HONDA JAZZ

Book trusted and local mechanics with AutoGuru.

Looking for a mechanic in Avenel? We combine mechanics from your area of Hume so you can find the closest and most suitable mechanic for your next vehicle service. Compare local workshops and national brands, then book your service with the click of a button, or call us on 1300 655 661.

It’s so easy to find local Avenel mechanics with the best prices at AutoGuru. We team up with the premier vehicle professionals in Hume to deliver upfront quotes all on the same easy to use site.

Whether you’re after a standard safety service, milestone service, a major or minor repair or anything else, AutoGuru can help you find the Avenel mechanic with the best price. All the upfront quotes are fixed price, so all you need to do is book the best rates and you’re set.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Stop stressing about the overdue car service. Search trusted Avenel mechanics in a matter of minutes! We even have awesome mechanics open on Saturday, talk about convenience. Search from hundreds of jobs like timing belt replacement, spark plug change and clutch replacement.

Questions? Speak with a Service Advisor
1300 655 661