Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Austin mechanics in Hume

ABS Wodonga

WODONGA CBD
star star star star star

LATEST REVIEW

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star star star star star

The staff were very friendly and professional. They did a great job in a small ...

The staff were very friendly and professional. They did a great job in a small time frame. Definitely would recommend them to everyone

Read more

David, Kia Rio

ABS Shepparton

SHEPPARTON CBD
star star star star star_half

LATEST REVIEW

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star star star star star

The service I received was excellent and friendly. I was dropped off in town whi...

The service I received was excellent and friendly. I was dropped off in town while the car was being serviced and promptly picked up to collect my car. I recommend ABS Shepparton as a service provider and Fixedprice CarService also for their great service. It saved us money by being able to have a choice for the same service.

Read more

Richard, HYUNDAI i30

Echuca Performance

ECHUCA CBD
star star star star star_border

LATEST REVIEW

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star star star star star

The motor mechanic asked if I had any conerns n followed the one. He reported hi...

The motor mechanic asked if I had any conerns n followed the one. He reported his concerns to me for review. Very professional service done according to service guidelines.

Read more

Heather, Toyota Corolla

MRT Automotive

MOAMA
star star star star star

LATEST REVIEW

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star star star star star

Great service, friendly and informative. Would recommend to anyone needing a fas...

Great service, friendly and informative. Would recommend to anyone needing a fast, thorough car service.

Read more

Craig, TOYOTA RAV4

Other Austin mechanics in Hume

Midas Sunbury

SUNBURY
star star star star star_half

LATEST REVIEW

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star star star star star

"Very friendly and helpful staff member"

Peter, Holden Commodore

Lilydale Service Centre

LILYDALE
star star star star star_half

LATEST REVIEW

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star star star star star

Dropped the car off. They drove us to Lillydale shopping complex in our car so w...

Dropped the car off. They drove us to Lillydale shopping complex in our car so we could unload my wife's electric wheel chair. We shopped whilst car was being serviced. Rang us to let me know the car was ready and they came and picked me up so I could take mechanic back and pay for service. All too easy and convenient I'm very happy.

Read more

Chris, Volkswagen Caddy/Caddy Maxi

Rapid Tune Lilydale

LILYDALE
star star star star star_border

LATEST REVIEW

See all
star star star star star

Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

Read more

Steph, Toyota Kluger

J Star Automotive

DIAMOND CREEK
star star star star star_half

LATEST REVIEW

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star star star star star

Friendly,no fuss, simple process, good service, right price and done on time. Wh...

Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

Read more

Jack, Nissan X-Trail

ABS Albury

LAVINGTON
star star star star star_border

LATEST REVIEW

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star star star star star

Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

Read more

Liz, Jeep Grand Cherokee

Anands Autos

EPPING
star star star star star

LATEST REVIEW

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star star star star star

"Amazing work."

Roshan, Toyota Yaris

Yarra Valley Autocare

LILYDALE
star star star star star

LATEST REVIEW

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star star star star star

Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

Read more

Sarah, Subaru Liberty

SVM Automotive

EPPING
star star star star star

LATEST REVIEW

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star star star star star

"Great customer service."

David, Jeep Patriot

Princes Motor Repairs

BRUNSWICK EAST
star star star star star_half

LATEST REVIEW

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star star star star star

I have found the perfect mechanic at Princes Auto Repairs. Klem showed me things...

I have found the perfect mechanic at Princes Auto Repairs. Klem showed me things on my Audi I didn’t know existed plus he was kind enough to loan me a car for the duration. I felt in such good safe hands. Very happy

Read more

Sue, Audi A4

Rapid Tune Epping

EPPING
star star star star star_half

LATEST REVIEW

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star star star star star

Although the price of the service was alot more than expected due to alot of sma...

Although the price of the service was alot more than expected due to alot of small things that needed to be done, I found the mechanic to be quite thorough and went through everything with me. It was great that I was offered finance options which took alot of stress off me. I will be taking the car back to get a once over check in the next few days just to make sure everything is sweet.

Read more

matthew, Holden Astra

Rapid Tune Greensborough

GREENSBOROUGH
star star star star star_half

LATEST REVIEW

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star star star star_border star_border

It is ok service as it took longer than expected to finish the work. I think the...

It is ok service as it took longer than expected to finish the work. I think they are overbooked.

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Lim Chee, Toyota Echo

Karworx Vehicle Service Centre Essendon

ESSENDON
star star star star star_border

LATEST REVIEW

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star star star star star

Awesome service, they were real helpful through the whole process and quick as w...

Awesome service, they were real helpful through the whole process and quick as well

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Danny, Holden Barina/Barina Classic

Rapid Tune Kilsyth

KILSYTH SOUTH
star star star star star

LATEST REVIEW

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star star star star star

The rapid tune team were so nice, helpful and happy to give more information on ...

The rapid tune team were so nice, helpful and happy to give more information on what my car service entailed. I will definitely be back! And not a rip off!!! Well done guys keep up the great service, see you next time!! :)

Read more

Nicole, Suzuki Swift

Ultra Tune Diamond Creek

DIAMOND CREEK
star star star star star

LATEST REVIEW

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star star star star star

Great service. Prompt and efficient. Car was ready to go 2 hours before estimate...

Great service. Prompt and efficient. Car was ready to go 2 hours before estimated completion time.

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Lorraine, Volkswagen Polo

Midas Sunshine

SUNSHINE NORTH
star star star star star_half

LATEST REVIEW

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star star star star star

Had a good experience and trust that the job was well done. Great communication ...

Had a good experience and trust that the job was well done. Great communication and service.

Read more

Steven, TOYOTA KLUGER

Rapid Tune Mitcham

MITCHAM
star star star star star_half

LATEST REVIEW

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star star star star star

Exceptional customer service and free loan car! All the work done is clearly exp...

Exceptional customer service and free loan car! All the work done is clearly explained and good value for money.

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YU, Toyota Aurion

* Minimum service amounts apply

Midas Blackburn

BLACKBURN
star star star star star_half

LATEST REVIEW

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star star star star star_border

Service was good and the mechanic was very friendly. I was bit late to take my v...

Service was good and the mechanic was very friendly. I was bit late to take my vehicle after the service and he waited even after his working hours. The price was bit high but the service comes with 6 months guarantee and I was given two movie tickets as a reward. Hope to service with Midas again

Read more

Rajan, Mazda 3

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Provided good feedback and advice on how to improve the cars performance and car...

Provided good feedback and advice on how to improve the cars performance and care. They did not pressure for unnecessary repairs like other mechanics I have delt with.

Read more

Julie, Proton Savvy

Rapid Tune Ferntree Gully

FERNTREE GULLY
star star star star star

LATEST REVIEW

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star star star star star

Very Good Greeted by John on arrival, discussed service and confirmed details. ...

Very Good Greeted by John on arrival, discussed service and confirmed details. Polite and attentive and it was the same on pick up.

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Peter, Mazda 2

Custom Body & Automotive

RESERVOIR
star star star star star_half

LATEST REVIEW

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star star star star star

Great service and thorough inspection of the car, advised me of issues that need...

Great service and thorough inspection of the car, advised me of issues that need to be addressed.

Read more

Daniel, Ford Falcon

Velocity Tyre & Auto

CAROLINE SPRINGS
star star star star star

LATEST REVIEW

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star star star star star

I think it was a good quality service. No hassle at all, medium size workshop an...

I think it was a good quality service. No hassle at all, medium size workshop and friendly staff.

Read more

Hubert, Holden Captiva

Ultra Tune Melton

MELTON
star star star star star

LATEST REVIEW

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star star star star star

"Excellent customer service and price. Highly recommended."

Heather, Hyundai Elantra

Goodyear Autocare Airport West

AIRPORT WEST
star star star star star

LATEST REVIEW

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star star star star star

Great customer service. My car got serviced , washed, vacuumed and got free air ...

Great customer service. My car got serviced , washed, vacuumed and got free air freshener . Definetly going back to this place again.

Read more

Sunny, Kia Optima

Northern Automotive Heidelberg

HEIDELBERG WEST
star star star star star

LATEST REVIEW

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star star star star star

I'm very happy with the service I received. The staff were helpful and accommoda...

I'm very happy with the service I received. The staff were helpful and accommodating and the job was done to my satisfaction.

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Tony, Volkswagen Caddy/Caddy Maxi

Ultra Tune Bayswater

BAYSWATER NORTH
star star star star star_half

LATEST REVIEW

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star star star star star_border

They communicated well, the service was done in the same day (and I assume was d...

They communicated well, the service was done in the same day (and I assume was done to manufacturers specs), the loan car was kind of cool and the free car wash (in and out) was reasonable.

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Jeroen, Ford Ranger

Premium AutoCare Melbourne

WANTIRNA SOUTH
star star star star star_half

LATEST REVIEW

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star star star star star

Excellent service. Were explained the details of the job done and the crew went ...

Excellent service. Were explained the details of the job done and the crew went out of their way to help me even after hours. Greatly appreciate that guys. Thanks!

Read more

Abhi, Mazda 3

ABS Ringwood

RINGWOOD
star star star star star

LATEST REVIEW

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star star star star star

"Efficient and reasonably priced. Good customer service."

Laurice, Honda Accord Euro

Sydney Rd Auto Repairs

COBURG NORTH
star star star star star

LATEST REVIEW

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star star star star star

"Awesome very helpful"

Alexander, Holden Commodore

Car Servicing & You Keilor Park

KEILOR PARK
star star star star star_half

LATEST REVIEW

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star star star star star

Paul and his team are the Best mechanic I've been to since moving here. Quick ea...

Paul and his team are the Best mechanic I've been to since moving here. Quick easy affordable and reliable. They really do take care of their customers. My go to mechanic from now on!

Read more

Champion, Holden Vectra

Star Auto Group Pty Ltd

SUNSHINE NORTH
star star star star star_half

LATEST REVIEW

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star star star star star

Very honest & reliable professional service for my Jeep. Recommend for anyone to...

Very honest & reliable professional service for my Jeep. Recommend for anyone to try them.

Read more

Rasen, Jeep Compass

Cleijne Motors

RINGWOOD EAST
star star star star star_border

LATEST REVIEW

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star star star star star

Fast and professional service. Kept me up to date with work progress and was fai...

Fast and professional service. Kept me up to date with work progress and was fairly priced.

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Damien, Ford Falcon

Charge Less Autos

KANGAROO FLAT
star star star star star

LATEST REVIEW

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star star star star star

"Received awesome service"

Shay, Holden Commodore

Coburg Tyres & Auto Service

COBURG NORTH
star star star star_border star_border

LATEST REVIEW

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star star star star star

"Lovely service. Fantastic price!!!"

Leana, Ford Fiesta

Moving Motors Pty Ltd

TULLAMARINE
star star star star star

LATEST REVIEW

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star star star star star

Efficient and knowledgeable. Dropped me off and picked me up at shopping centre ...

Efficient and knowledgeable. Dropped me off and picked me up at shopping centre so I didn't have to wait in their garage.

Read more

Julie, Toyota Camry

Mr Car Clinic

CROYDON
star star star star star

LATEST REVIEW

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star star star star star

"Great experience."

Mike, Toyota RAV4

Goodyear Autocare WaterGardens

TAYLORS LAKES
star star star star star_half

LATEST REVIEW

See all
star star star star star_border

Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

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Abraham, Nissan Pulsar

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
star star star star star_border

LATEST REVIEW

See all
star star star star_border star_border

They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

Read more

Wael, Mazda 3

Ultra Tune Preston

PRESTON
star star star star star

LATEST REVIEW

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star star star star star

"Great service, quick turnaround and Simon was very helpful."

Jim, Mitsubishi Outlander

Bridgestone Select Chirnside Park

CHIRNSIDE PARK
star star star star star_half

LATEST REVIEW

See all
star star star star star

Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

Read more

Edward, HOLDEN COMMODORE

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

LATEST REVIEW

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star star star star star

"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

The Corner Garage

RESERVOIR
star star star star star_half

LATEST REVIEW

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star star star star star

"Friendly and informative staff. I will be retuning. Reasonable prices also."

Carli, Toyota Yaris

King Bear Auto

EAST BENDIGO
star star star star star_half

LATEST REVIEW

See all
star star star star star

Very helpful staff. Excellent customer service in letting you know what their do...

Very helpful staff. Excellent customer service in letting you know what their doing have done etc.

Read more

Barry, Ssangyong Korando

Midas Essendon

ESSENDON
star star star star star_border

LATEST REVIEW

See all
star star star star star

Bill and his team provided an excellent service and Bill's customer service is e...

Bill and his team provided an excellent service and Bill's customer service is excellent. I will definitely be recommending to friends and family and returning to this workshop in the future .

Read more

Tonella, Volkswagen Golf

Top Speed Motor Group Pty Ltd

COBURG NORTH
star star star star star

LATEST REVIEW

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star star star star star

Top speed motors did an amazing job! On the top is service they did change where...

Top speed motors did an amazing job! On the top is service they did change where bearing and drive belt cheaper than I thought. Thumbs up!

Read more

Adarsh, Holden Barina

Goodyear Autocare Croydon

CROYDON
star star star star star_half

LATEST REVIEW

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star star star star star

Service and wheel alignment was carried out as agreed. Some extra work (which I ...

Service and wheel alignment was carried out as agreed. Some extra work (which I know was required) was offered at a good price. Never felt pressured in to doing extra work. Service included a detailed report on the condition of the car. Would use again.

Read more

John, Ford Courier

Supertech Automotive Repairs

THOMASTOWN
star star star star star

LATEST REVIEW

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star star star star star

"Very good customer service!!!I will go back soon"

Daniel, Peugeot 206 CC

ABS Ferntree Gully

FERNTREE GULLY
star star star star star

LATEST REVIEW

See all
star star star star star

Friendly service at ABS Ferntree Gully , Price quoted is what I paid , no added ...

Friendly service at ABS Ferntree Gully , Price quoted is what I paid , no added surprises. Trustworthy service Happy to recommend

Read more

Bronwyn, Holden Cruze

SNG Automotive Pty Ltd

THOMASTOWN
star star star star star

LATEST REVIEW

See all
star star star star star

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable ...

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable people. They took time to explain you everything. Good price. 1st and amazing experience at SNG Automotive. Thank you.

Read more

Thibault, Mazda E Series

All Tune Motors Service Centre Pty Ltd

PRESTON
star star star star star_half

LATEST REVIEW

See all
star star star star star

Christian was helpful, thorough and all in all great mechanic to deal with. Will...

Christian was helpful, thorough and all in all great mechanic to deal with. Will be going back for sure!

Read more

Skye, Kia K2900

Tyreforce

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

Read more

Erin, Kia Rio

Pro-Tek Automotive

THORNBURY
star star star star star

LATEST REVIEW

See all
star star star star star

Good clean workshop. Friendly staff. Delivered what they said. Would recommend t...

Good clean workshop. Friendly staff. Delivered what they said. Would recommend them.

Read more

Darcy, VOLKSWAGEN TIGUAN

Protune Automotive Services

FERNTREE GULLY
star star star star star

LATEST REVIEW

See all
star star star star star

"Great to deal with! Super happy with my service :)"

Fleur, Mitsubishi Pajero

Le Mans Automotive

TEMPLESTOWE
star star star star star

LATEST REVIEW

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star star star star star

Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

Read more

philip, PEUGEOT 308

Kings Autocare Pty Ltd

COOLAROO
star star star star star

LATEST REVIEW

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star star star star star

"Good service...friendly."

Adam, Toyota Camry

The Tyre Factory Ferntree Gully

FERNTREE GULLY
star star star star star

LATEST REVIEW

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star star star star star

Loved my experience with The Tyre Factory. Great guys, excellent and punctual se...

Loved my experience with The Tyre Factory. Great guys, excellent and punctual service plus a free loan car without any hassles. Everything was completed as expected with no surprises. Value was outstanding. Will be going back for my next service without a doubt.

Read more

Michael, Holden Cruze

One Stop Tyres

BRIAR HILL
star star star star star

LATEST REVIEW

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star star star star star

"Car's going great!"

Tim, Peugeot 307

Thien An Automotive

COBURG NORTH
star star star star star

LATEST REVIEW

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star star star star star

"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Garage Apex

EPPING
star star star star star

LATEST REVIEW

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star star star star star

"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

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1300 655 661