Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Audi mechanics in Hume

ABS Wodonga

WODONGA CBD
star star star star star

LATEST REVIEW

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star star star star star

Excellent work and great service, I will be going to them again for my next serv...

Excellent work and great service, I will be going to them again for my next service

Read more

Lia, Mazda CX-5

ABS Shepparton

SHEPPARTON CBD
star star star star star_half

LATEST REVIEW

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star star star star star_border

My experience was great. Initially there was a mix up with my booking, howev...

My experience was great. Initially there was a mix up with my booking, however the guys at ABS were very helpful, and more than willing to help out. As of the quality of the service, currently my is running beautifully without any issue, which is a testament to the service provided by ABS.

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Ben, SUBARU OUTBACK

Echuca Performance

ECHUCA CBD
star star star star star_border

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star star star star star_border

"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

MRT Automotive

MOAMA
star star star star star

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star star star star star

A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Recently requested Audi quotes for Hume mechanics

Average quote price in Hume

$287.65

WANGARATTA

Audi Q5

TASKS QUOTED

Logbook Service - 60000 kms / 48 months

$1,400.87

Other Audi mechanics in Hume

Midas Sunbury

SUNBURY
star star star star star_half

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star star star star star

They are always understanding, as due to overdue service , but they understand a...

They are always understanding, as due to overdue service , but they understand and don't hassle you if you can't make it. I did make it this time round as I had the money which is a bonus, and they were great. Great pleasure to do business with them, thank you once again for understanding.

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Sandra, FORD FOCUS

Lilydale Service Centre

LILYDALE
star star star star star_half

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star star star star star

"Very happy customer"

Lee, Mitsubishi Pajero

Rapid Tune Lilydale

LILYDALE
star star star star star_border

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star star star star star

Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

Can Do 4x4

LILYDALE
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"fantastic!"

Clint, Mitsubishi Triton

J Star Automotive

DIAMOND CREEK
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star star star star star

Friendly,no fuss, simple process, good service, right price and done on time. Wh...

Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

ABS Albury

LAVINGTON
star star star star star_border

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star star star star star

Very friendly staff, log book service completed without any issues. Would recomm...

Very friendly staff, log book service completed without any issues. Would recommend and use again.

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Liz, Jeep Grand Cherokee

Anands Autos

EPPING
star star star star star

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star star star star star

"Amazing work."

Roshan, Toyota Yaris

Yarra Valley Autocare

LILYDALE
star star star star star

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star star star star star

Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

SVM Automotive

EPPING
star star star star star

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star star star star star

"Great customer service."

David, Jeep Patriot

Princes Motor Repairs

BRUNSWICK EAST
star star star star star_half

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star star star star star

Couldn't have had a better experience with a mechanic. I had been putting off ge...

Couldn't have had a better experience with a mechanic. I had been putting off getting car fixed and Klement made the whole thing easy - he went above and beyond - super clear communication and walked me through the whole repair process. He was thoughtful in the parts he used and tried to also keep budget in mind. Wouldn't hesitate to recommend Princes Motor Repair (and already have to many friends!)

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Kat, Volkswagen Golf IV

Goodyear Autocare Essendon

ESSENDON
star star star star star

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star star star star star

Service was quick, called b4 any work was done then also called once the service...

Service was quick, called b4 any work was done then also called once the service was completed. Didn't wait to the end of the day like other mechanics.

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Duncan, JEEP PATRIOT

Ringwood Automotive Services

RINGWOOD
star star star star star

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They were really efficient and friendly, my only complaint was that the courtesy...

They were really efficient and friendly, my only complaint was that the courtesy car was left with no fuel in it.

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Ange, Subaru Forester

Rapid Tune Epping

EPPING
star star star star star_half

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Very good mechanic, customer service is amazing,Would definitely recommend it to...

Very good mechanic, customer service is amazing,Would definitely recommend it to anyone

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Nash, Holden Calais

Rapid Tune Greensborough

GREENSBOROUGH
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It is ok service as it took longer than expected to finish the work. I think the...

It is ok service as it took longer than expected to finish the work. I think they are overbooked.

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Lim Chee, Toyota Echo

Karworx Vehicle Service Centre Essendon

ESSENDON
star star star star star_border

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star star star star star

The time was prompt the workshop clean and very friendly staff the job done prop...

The time was prompt the workshop clean and very friendly staff the job done properly a small fix needed and done as well All in all it was excellent experience

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Hisham, Toyota RAV4

Rapid Tune Kilsyth

KILSYTH SOUTH
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"Serviced as required....Nice friendly guys"

Kim, Holden Commodore

Midas Sunshine

SUNSHINE NORTH
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"Friendly stuff and good service"

Guantong, Mitsubishi Lancer

ABS Brunswick

BRUNSWICK EAST
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Great experience, and managed to fit me in a very busy period. Even recommended ...

Great experience, and managed to fit me in a very busy period. Even recommended that I go back to VW with an issue so that I may get it mended for free.

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Adam, Volkswagen Golf

Rapid Tune Mitcham

MITCHAM
star star star star star_half

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"Great"

Colm, Mitsubishi ASX

* Minimum service amounts apply

Midas Blackburn

BLACKBURN
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star star star star star

The guys were very professional and helpful. The service was completed within a...

The guys were very professional and helpful. The service was completed within an hour, and I was given additional info about maintaining my car. I appreciate the good service I have received.

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akbar, Mitsubishi Outlander

Markden Auto Repair

THORNBURY
star star star star star

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Easy to deal with as I had to change my appt and then cancel. They were understa...

Easy to deal with as I had to change my appt and then cancel. They were understanding.

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Neil, Holden Cruze

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
star star star star star_half

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star star star star star

In this day and age, one would find everyone's trying to make a buck. Satguru Mo...

In this day and age, one would find everyone's trying to make a buck. Satguru Motors did a fantastic job and were honest to me on my cars condition and on stuff that didn't warrant a change during service there by benefiting me by allowing to change the parts that required change. My wife's car is running like a dream. Thank you very much. Regards, Sumit

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Sumit, HONDA JAZZ

Rapid Tune Ferntree Gully

FERNTREE GULLY
star star star star star

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star star star star star

Everything went smoothly and will happily use their services again for future se...

Everything went smoothly and will happily use their services again for future servicing of my vehicle.

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Stuart, Ford Laser

Custom Body & Automotive

RESERVOIR
star star star star star_half

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star star star star star

Mechanic was professional, completed the job on time, used the engine oil I requ...

Mechanic was professional, completed the job on time, used the engine oil I requested for the oil change

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Patricio, Toyota Prius

Velocity Tyre & Auto

CAROLINE SPRINGS
star star star star star

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star star star star star_border

good service and advice. will be back for future services thanks vel cheers ra...

good service and advice. will be back for future services thanks vel cheers raz

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Raz, Hyundai ix35

Ultra Tune Melton

MELTON
star star star star star

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star star star star star

"They were very helpful explained everything really well"

Pam, Mazda 2

Northern Automotive Heidelberg

HEIDELBERG WEST
star star star star star

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star star star star star

Excellent service, feedback on condition of vehicle. Good communication. Will ar...

Excellent service, feedback on condition of vehicle. Good communication. Will arrange further services as needed with Northern Automotive Heidelberg. Loan vehicle available and in good condition.

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Margaret, Ssangyong Actyon

Goodyear Autocare Airport West

AIRPORT WEST
star star star star star

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star star star star star

Received call advising of any extra works required in addition to logbook servic...

Received call advising of any extra works required in addition to logbook service & requirements explained in detail. Vacuumed my vehicle & placed a deodoriser in the car at no charge.....nice touch!

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Rachel, Mazda CX-5

Ultra Tune Bayswater

BAYSWATER NORTH
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"Very good service got job done no complaints. Highly recommend."

Param, Ford Territory

Premium AutoCare Melbourne

WANTIRNA SOUTH
star star star star star_half

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star star star star star

I didn't see the workshop, so don't know if it was clean and organised. However,...

I didn't see the workshop, so don't know if it was clean and organised. However, the car was returned as clean as when it was left. All fluids seemed to have been replaced or topped up appropriately. Although the invoice says that the the service was done according to the log book, I would prefer to see a checklist of service items with the items ticked off as completed. Good to get information about any problems and be given various priced options for rectifying them.

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Ian, HONDA ACCORD

ABS Ringwood

RINGWOOD
star star star star star

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star star star star star

All the work done is clearly explained and a summary of what needs to be done ne...

All the work done is clearly explained and a summary of what needs to be done next time is given. This allows you to budget and not have expensive surprises!

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Jacqui, MAZDA 6

Sydney Rd Auto Repairs

COBURG NORTH
star star star star star_half

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star star star star star

"very efficient with no hassles"

Sharmila, Mazda 2

Bayswater Automotive Service

BAYSWATER
star star star star star

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star star star star star

I was very happy with my service at Bayswater Automotive Service. Knowing that I...

I was very happy with my service at Bayswater Automotive Service. Knowing that I was hesitant to take any calls after a certain time, Steve made sure to let me know of anything that needed replacement early on in the day which was thoughtful. I will be returning for my next service.

Read more

Natalie, Toyota Yaris

Car Servicing & You Keilor Park

KEILOR PARK
star star star star star_half

LATEST REVIEW

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star star star star star_border

They were able to lend me a courtesy car which made my day much easier. They als...

They were able to lend me a courtesy car which made my day much easier. They also texted me when my car was ready, which was sooner than I expected.

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Eleanor, Mazda 2

PMA Auto Works

RINGWOOD
star star star star star

LATEST REVIEW

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star star star star star

I would like to write a review about my recent experience with PMA Auto Works in...

I would like to write a review about my recent experience with PMA Auto Works in Ringwood. I dropped off my car for a service with them recently and from the moment I stepped into their office and dealt with Peter – it was a very positive experience. He was very helpful and courteous and explained the process to me very clearly. Throughout the day Peter kept me informed about the progress of my car and gave me a clear indication of what needed to be fixed. Their time management was excellent and my car was ready on time to be picked up. Their price and quality of service is fantastic.  I will definitely go back to them for my future car servicing and would highly recommend them to anyone.

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Milton, Mazda 323

Star Auto Group Pty Ltd

SUNSHINE NORTH
star star star star star_half

LATEST REVIEW

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star star star star star

Very honest & reliable professional service for my Jeep. Recommend for anyone to...

Very honest & reliable professional service for my Jeep. Recommend for anyone to try them.

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Rasen, Jeep Compass

Cleijne Motors

RINGWOOD EAST
star star star star star_border

LATEST REVIEW

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star star star star star

They were very professional in terms of calling me to tell when they had complet...

They were very professional in terms of calling me to tell when they had completed the car service and to advise what other items needed to be fixed. The car service itself was completed within 2 and a half hours, which was exceptionally fast. They also fixed the other items in a timely manner.

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Emily, Suzuki Swift

Charge Less Autos

KANGAROO FLAT
star star star star star

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star star star star star

"Received awesome service"

Shay, Holden Commodore

Coburg Tyres & Auto Service

COBURG NORTH
star star star star_border star_border

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star star star star star

"Lovely service. Fantastic price!!!"

Leana, Ford Fiesta

Mr Car Clinic

CROYDON
star star star star star

LATEST REVIEW

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star star star star star

On meeting Kevin for the first time I found him to be very polite and understand...

On meeting Kevin for the first time I found him to be very polite and understanding of the situation and what needed to be done on a large service. of my Camry He is trying hard to build up his own business in Croydon after being there twelve months and also surrounded by 5 other mechanics in the area He is very knowledgeable Having done 6 yrs at Holden in Geelong His prices were good and it was done by early afternoon I would highly recommend him to anyone Will continue to use him and thank you Auto Guru for suggesting Kevin Please send more customers to him

Read more

Jennie, Toyota Camry

Moving Motors Pty Ltd

TULLAMARINE
star star star star star

LATEST REVIEW

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star star star star star_border

Great customer service and fast! Went above and beyond to get me a courtesy car ...

Great customer service and fast! Went above and beyond to get me a courtesy car and stayed late to fix my car! Will be back :)

Read more

jess, Holden Astra

M1 Motors

NUNAWADING
star star star star star

LATEST REVIEW

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star star star star star

"Great job with a competitive price."

Simon, BMW 1 Series

Goodyear Autocare WaterGardens

TAYLORS LAKES
star star star star star_half

LATEST REVIEW

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star star star star star_border

Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

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Abraham, Nissan Pulsar

* Minimum service amounts apply

ABS Heidelberg

HEIDELBERG WEST
star star star star star_border

LATEST REVIEW

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star star star star star_border

"fast service got my car back around 12 oclock"

Michael, Toyota Aurion

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

They didn't include everything listed in the service book and listed on the webs...

They didn't include everything listed in the service book and listed on the website for a standard service such as checking breaks and rotating my tires not sure the reason why so I will give them a call tomorrow.

Read more

Krista, Mazda 3

Fix All Automotive

RAVENHALL
star star star star star

LATEST REVIEW

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star star star star star

Prompt service. Friendly and lets you know of any issues for the following servi...

Prompt service. Friendly and lets you know of any issues for the following service. Will use again.

Read more

Daisy, Toyota Echo

Ultra Tune Preston

PRESTON
star star star star star

LATEST REVIEW

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star star star star star

"Great service at affordable price"

Jagadish, BMW 3 Series

Bridgestone Select Chirnside Park

CHIRNSIDE PARK
star star star star star_half

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star star star star star

Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

Read more

Edward, HOLDEN COMMODORE

ABS Eltham

ELTHAM
star star star star star_half

LATEST REVIEW

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star star star star star

"Great Service. Very helpful."

Christian, MAZDA 2

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

LATEST REVIEW

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star star star star star

"very courteous,prompt service"

Colleen, Holden Commodore

The Corner Garage

RESERVOIR
star star star star star_half

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star star star star star

"The Corner Garage was great to deal with."

David, Audi A4

King Bear Auto

EAST BENDIGO
star star star star star_half

LATEST REVIEW

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star star star star star

"Work finished promptly and professionally."

Gayle, Hyundai Accent/Excel

Garage Full Throttle

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star

"Service was done quickly and efficiently"

Hardy, Honda Jazz

Midas Essendon

ESSENDON
star star star star star_border

LATEST REVIEW

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star star star star star

Bill and his team provided an excellent service and Bill's customer service is e...

Bill and his team provided an excellent service and Bill's customer service is excellent. I will definitely be recommending to friends and family and returning to this workshop in the future .

Read more

Tonella, Volkswagen Golf

Top Speed Motor Group Pty Ltd

COBURG NORTH
star star star star star

LATEST REVIEW

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star star star star star

Top speed motors did an amazing job! On the top is service they did change where...

Top speed motors did an amazing job! On the top is service they did change where bearing and drive belt cheaper than I thought. Thumbs up!

Read more

Adarsh, Holden Barina

Goodyear Autocare Croydon

CROYDON
star star star star star_half

LATEST REVIEW

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star star star star star

"Very friendly staff. Great service."

Penelope, HOLDEN BARINA

Supertech Automotive Repairs

THOMASTOWN
star star star star star

LATEST REVIEW

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star star star star star

"Very good customer service!!!I will go back soon"

Daniel, Peugeot 206 CC

Goodyear Autocare Glenroy

GLENROY
star star star star star

LATEST REVIEW

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star star star star star

"Communicated clearly what was going on at all times."

Rory, Mazda 323

SNG Automotive Pty Ltd

THOMASTOWN
star star star star star

LATEST REVIEW

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star star star star star

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable ...

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable people. They took time to explain you everything. Good price. 1st and amazing experience at SNG Automotive. Thank you.

Read more

Thibault, Mazda E Series

ABS Ferntree Gully

FERNTREE GULLY
star star star star star

LATEST REVIEW

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star star star star star

"Very good"

Dan, Ford Falcon

All Tune Motors Service Centre Pty Ltd

PRESTON
star star star star star_half

LATEST REVIEW

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star star star star star

Christian was helpful, thorough and all in all great mechanic to deal with. Will...

Christian was helpful, thorough and all in all great mechanic to deal with. Will be going back for sure!

Read more

Skye, Kia K2900

Tyreforce

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

Read more

Erin, Kia Rio

Autotest Service Centre

ELTHAM
star star star star star

LATEST REVIEW

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star star star star star

Charlie and his team at AutoTest look after both our cars. You pay a fraction mo...

Charlie and his team at AutoTest look after both our cars. You pay a fraction more for a quality service

Read more

Chris, Mitsubishi Outlander

Goodyear Autocare Boronia

BORONIA
star star star star star

LATEST REVIEW

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star star star star star

The guys picked up a problem and my car is in warranty very happy to say it save...

The guys picked up a problem and my car is in warranty very happy to say it saves me a big hastle

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Anne, Ford Focus

Pro-Tek Automotive

THORNBURY
star star star star star

LATEST REVIEW

See all
star star star star star

Good clean workshop. Friendly staff. Delivered what they said. Would recommend t...

Good clean workshop. Friendly staff. Delivered what they said. Would recommend them.

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Darcy, VOLKSWAGEN TIGUAN

Protune Automotive Services

FERNTREE GULLY
star star star star star

LATEST REVIEW

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star star star star star

"Great to deal with! Super happy with my service :)"

Fleur, Mitsubishi Pajero

Highpoint Automotive Repairs

MARIBYRNONG
star star star star star_half

LATEST REVIEW

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star star star star star

"Excellent service will be returning in the future."

Kristy, Subaru Impreza

Kings Autocare Pty Ltd

COOLAROO
star star star star star

LATEST REVIEW

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star star star star star

"Good service...friendly."

Adam, Toyota Camry

The Tyre Factory Ferntree Gully

FERNTREE GULLY
star star star star star

LATEST REVIEW

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star star star star star

Loved my experience with The Tyre Factory. Great guys, excellent and punctual se...

Loved my experience with The Tyre Factory. Great guys, excellent and punctual service plus a free loan car without any hassles. Everything was completed as expected with no surprises. Value was outstanding. Will be going back for my next service without a doubt.

Read more

Michael, Holden Cruze

One Stop Tyres

BRIAR HILL
star star star star star

LATEST REVIEW

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star star star star star

"Car's going great!"

Tim, Peugeot 307

Le Mans Automotive

TEMPLESTOWE
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LATEST REVIEW

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Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

Thien An Automotive

COBURG NORTH
star star star star star

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"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Westmeadows Service Centre

WESTMEADOWS
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LATEST REVIEW

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Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Garage Apex

EPPING
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LATEST REVIEW

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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661