Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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* Minimum service amounts apply

NRMA Car Servicing Wagga Wagga

WAGGA WAGGA CBD
star star star star star_half

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star star star star star_border

"Car serviced as requested. no issues, car running fine."

Lorrae, Mazda 3

Rapid Tune Lilydale

LILYDALE
star star star star star_border

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Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

Creighton's TJM

TRARALGON CBD
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$100 cheaper than a factory service and they identified the need for diff oil ch...

$100 cheaper than a factory service and they identified the need for diff oil change ahead of schedule.

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Scott, Jeep Grand Cherokee

No deposit & interest free

BOOK NOW, PAY LATER

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Service carried out as per manufacturers handbook, I'm happy with the service re...

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Shane who we met at Rapid Tune has exceptional customer service skills and follo...

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Great service. Prompt and efficient. Car was ready to go 2 hours before estimate...

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Kevin was fantastic. I booked my daughter's car in for a service and possible br...

Kevin was fantastic. I booked my daughter's car in for a service and possible brake replacement, which he told me she did not need. I appreciated his honesty as he could have replaced them and charms and l wouldn't have been any the wiser. Prompt service. I will be back

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Excellent service, would recommend. Phone call to give exact costing for extras....

Excellent service, would recommend. Phone call to give exact costing for extras. Given a lift to and from workshop, amazing.

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All work carried out to a very high standard. Mechanic rang before attempting an...

All work carried out to a very high standard. Mechanic rang before attempting any extra work. Car was washed and cleaned before handing back. Will use these guys for all of my other vehicles.

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Andrew, Toyota Hiace

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"Car's going great!"

Tim, Peugeot 307

Cleijne Motors

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This is he second time that I have had my car serviced by them. They were extre...

This is he second time that I have had my car serviced by them. They were extremely fast and kept me informed of anything that need to be fixed. I would definitely recommend them.

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I was able to have my van towed there early and they managed to get me back on t...

I was able to have my van towed there early and they managed to get me back on the road at a moderate price . . . friendly, helpful and informative, and I would certainly use them again.

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Vik was fantastic, explained to me exactly what the issue was with my car in a w...

Vik was fantastic, explained to me exactly what the issue was with my car in a way I could fully understand. He is very friendly and efficient and I wouldn’t hesitate to book him again. 10/10

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"Top bloke"

Sharon, Peugeot 308 CC

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Steve, Jeep Wrangler

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Cam is a great young man. Even before he turned up, he called to let me know tha...

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Marie-Louise, Jeep Compass

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The mechanic we had was lovely. He was very friendly and efficient. Explained ev...

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Absolutely perfect job done. Prompt, reliable and very informative Thankyou ABS a great job done. ☺

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Dropped the car off. They drove us to Lillydale shopping complex in our car so w...

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Chris, Volkswagen Caddy/Caddy Maxi

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"fantastic!"

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* Minimum service amounts apply

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Auto Guru provided a discounted service with the supplier I chose to proceed wit...

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Friendly,no fuss, simple process, good service, right price and done on time. What more could you want from a car service.

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Jack, Nissan X-Trail

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Staff were very friendly & informative & drove me to & from the local shopping c...

Staff were very friendly & informative & drove me to & from the local shopping centre while my car was being serviced.

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Dianne, HOLDEN COMMODORE

ABS Morwell

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J Smith Motors

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First time using J.Smith motors and i couldn't speak highly enough of them. Fast...

First time using J.Smith motors and i couldn't speak highly enough of them. Fast reliable service, lovely staff and so affordable!

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Le Mans Automotive

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Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

Anands Autos

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"Amazing work."

Roshan, Toyota Yaris

The Car Doctor

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Very friendly staff and willing to answer any questions I had about my car. They...

Very friendly staff and willing to answer any questions I had about my car. They also provided me with a courtesy car. What a nice surprise!

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Lawrence, Kia Rio

Carco Exhaust & Automotive

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Despite poor location (hard to find) but the mechanics were great to deal with a...

Despite poor location (hard to find) but the mechanics were great to deal with and completed the service earlier than expected. Many thanks for great service

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Shane, Jeep Wrangler

Bayswater Automotive Service

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Steve and the team at Bayswater Automotive service were very helpful and knowled...

Steve and the team at Bayswater Automotive service were very helpful and knowledgeable regarding my vehicle. And they Vacunmed and left the car free very clean after the service. I will definitely be taking my car back there for it's next service, and will look at getting my wife's car serviced there as well, Great job guys Thanks

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Graham, Subaru Liberty

Auto Wizard Automotive

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Excellent service, punctual and explained everything to me about what was wrong ...

Excellent service, punctual and explained everything to me about what was wrong with the car, very experienced mechanic and would highly recommend him. Definitely use this service again

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Darrell, Mazda 626

Car Club Mobile Mechanic

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A guy (Michael) turned up on time, fixed and serviced the car, cheerful and happ...

A guy (Michael) turned up on time, fixed and serviced the car, cheerful and happy, and more than welcome to come again.

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David, HONDA JAZZ

Book trusted and local mechanics with AutoGuru.

With AutoGuru, you can search, compare and book mechanics all in one place online. We have mechanics who are open on Saturday's, just to make your life that little bit easier.

So we can provide you with accurate quotes, let us know your details and we'll populate competitive quotes from mechanics who are open on a Saturday in your area. You can then book and pay online. All you have to do is turn up on the day you nominated then its happy days!

Not only do we have trusted mechanics open on a Saturday in your area, they also have amazing reviews from real customers! You know you're getting the best of the best when booking with AutoGuru.

Questions? Speak with a Service Advisor
1300 655 661