Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Acheron open Saturday

Rapid Tune Lilydale

LILYDALE
star star star star star_border

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Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

Bridgestone Select Chirnside Park

CHIRNSIDE PARK
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Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

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Edward, HOLDEN COMMODORE

Ultra Tune Diamond Creek

DIAMOND CREEK
star star star star star

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We were so happy with the excellent service, attention to detail and friendly ma...

We were so happy with the excellent service, attention to detail and friendly manner in which our service was dealt with. Patrick went above and beyond for us, including going in early to wire our blinkers and fog lights on our bull bar before we head off on our holiday. Thanks Patrick we will certainly be giving you all the repairs for our 'fleet'. Nada and David Jones, Diamond Creek

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Nada, Mitsubishi Pajero

No deposit & interest free

BOOK NOW, PAY LATER

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Goodyear Autocare Croydon

CROYDON
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Goodyear team at Croydon were fantastic. At no stage did the fixed quote come in...

Goodyear team at Croydon were fantastic. At no stage did the fixed quote come into question and in the end I received more than I hoped for, at a great price. These guys will be my new service centre. Thanks so much. My car feels new!

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Ben, SUBARU TRIBECA

Rapid Tune Kilsyth

KILSYTH SOUTH
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The rapid tune team were so nice, helpful and happy to give more information on ...

The rapid tune team were so nice, helpful and happy to give more information on what my car service entailed. I will definitely be back! And not a rip off!!! Well done guys keep up the great service, see you next time!! :)

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Nicole, Suzuki Swift

ABS Eltham

ELTHAM
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The team at ABS Eltham, were very helpful, knowledgable, punctual and efficient....

The team at ABS Eltham, were very helpful, knowledgable, punctual and efficient. I will be back again.

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Andrew, Jeep Grand Cherokee

Mr Car Clinic

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On meeting Kevin for the first time I found him to be very polite and understand...

On meeting Kevin for the first time I found him to be very polite and understanding of the situation and what needed to be done on a large service. of my Camry He is trying hard to build up his own business in Croydon after being there twelve months and also surrounded by 5 other mechanics in the area He is very knowledgeable Having done 6 yrs at Holden in Geelong His prices were good and it was done by early afternoon I would highly recommend him to anyone Will continue to use him and thank you Auto Guru for suggesting Kevin Please send more customers to him

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Jennie, Toyota Camry

Autotest Service Centre

ELTHAM
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"Great service, kept me up to date with calls so there were no surprises."

Chris, Jeep Cherokee

One Stop Tyres

BRIAR HILL
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"Car's going great!"

Tim, Peugeot 307

Rapid Tune Greensborough

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I was able to have my van towed there early and they managed to get me back on t...

I was able to have my van towed there early and they managed to get me back on the road at a moderate price . . . friendly, helpful and informative, and I would certainly use them again.

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Russell, Mitsubishi Express Van

Ultra Tune Bayswater

BAYSWATER NORTH
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"Very friendly and efficient. Car ready ahead of requested time."

Sharon, Toyota Corolla

Cleijne Motors

RINGWOOD EAST
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"Finished the service very quickly."

Vimal, Jeep Grand Cherokee

Garage Apex

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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

ABS Epping

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Charged me an extra $15 for delivery of the part to fix quoted work. Surely that...

Charged me an extra $15 for delivery of the part to fix quoted work. Surely that is in the quoted price why do I have to pay for delivery. Also small pool of oil left near where work was done how long would it have taken just to grab a rag and clean. This makes the difference between good and fair job no pride in work. So charged more than quoted and car returned with small amount of oil still seating in engine bay. FAIR !!

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Tony, BMW 3 Series

VIK Mobile Workshop Pty Ltd

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I had Vik come out and do the general service of my car and he was lovely to wor...

I had Vik come out and do the general service of my car and he was lovely to work with. Although he was on time, he still sent me a message to re-assure he was on the way, also providing an eta. The service was nice and quick, and Vik took extra time out of his day to answer any queries I had regarding the service. Vik was so great to work with that I decided to contact him a couple of days later to replace my battery which he ordered, come out to my home and replaced within the 24 hours all of which was at a reasonable price! It is nice to have a trusted, mobile mechanic that I know I can go back to on a regular basis now and recommend to friends. Cheers Vik, your assistance has been greatly appreciated.

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Kiera, Hyundai i20

SVM Automotive

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"Steve was very friendly and did a very good job on my car."

Suraj, Mazda 3

SVM Automotive Mobile

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"Top bloke"

Sharon, Peugeot 308 CC

Rapid Tune Epping

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Very good mechanic, customer service is amazing,Would definitely recommend it to...

Very good mechanic, customer service is amazing,Would definitely recommend it to anyone

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Nash, Holden Calais

ABS Ringwood

RINGWOOD
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"Knowledgable, friendly and professional service."

Peter, Toyota Aurion

PMA Auto Works

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I would like to write a review about my recent experience with PMA Auto Works in...

I would like to write a review about my recent experience with PMA Auto Works in Ringwood. I dropped off my car for a service with them recently and from the moment I stepped into their office and dealt with Peter – it was a very positive experience. He was very helpful and courteous and explained the process to me very clearly. Throughout the day Peter kept me informed about the progress of my car and gave me a clear indication of what needed to be fixed. Their time management was excellent and my car was ready on time to be picked up. Their price and quality of service is fantastic.  I will definitely go back to them for my future car servicing and would highly recommend them to anyone.

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Milton, Mazda 323

Rapid Tune Mitcham

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Great customer service. Helped to save money by avoiding things that did not nee...

Great customer service. Helped to save money by avoiding things that did not need doing. Excellent.

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Matt, Mazda CX-9

Supertech Automotive Repairs

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Friendly and excellent service. I would certainly go back and happy to recommend...

Friendly and excellent service. I would certainly go back and happy to recommend to my friends

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karen, Volkswagen Golf V

Goodyear Autocare Boronia

BORONIA
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"Great service and I felt confident that my car was in good hands"

anne, Ford Focus

M1 Motors

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"Great job with a competitive price."

Simon, BMW 1 Series

ABS Heidelberg

HEIDELBERG WEST
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Excellent service and communication. Great price. Will be using these guys again...

Excellent service and communication. Great price. Will be using these guys again.

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Colin, Nissan Tiida

SNG Automotive Pty Ltd

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You guys provide professional service. I am thankful for your right advice for m...

You guys provide professional service. I am thankful for your right advice for my car . Easy to get appointment and job well done. I am suggesting your services to my mates. Cheers !

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Sam, Holden Cruze

ABS Ferntree Gully

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"Very good"

Dan, Ford Falcon

Safe Lube Mobile Mechanics

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"On time, easy and good work"

Saurav, Honda Civic

Asap Mob Mobile Mechanic

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"Very professional"

Jonathan, BMW X1

ACE Mechanics

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The mechanic we had was lovely. He was very friendly and efficient. Explained ev...

The mechanic we had was lovely. He was very friendly and efficient. Explained everything about the car so I understood and didn’t treat me differently for being a girl. Definitely getting our further services with you. Excellent service!

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Luke, Holden Commodore

Yarra Valley Autocare

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Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

Lilydale Service Centre

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"terrific attitude and well priced."

glenn, Jeep Grand Cherokee

Can Do 4x4

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"fantastic!"

Clint, Mitsubishi Triton

J Star Automotive

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80000 km book service Nissan Xtrail TL diesel. This is a major service priced at...

80000 km book service Nissan Xtrail TL diesel. This is a major service priced at approx. $840.00 by Nissan dealerships. Worked out about the same as genuine Nissan parts were used but much closer to home than the nearest Nissan dealership. The garage had the vehicle all day probably to get the parts in, but because it was reasonably close to home it wasn't a problem.

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Jack, Nissan X-Trail

Le Mans Automotive

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Shane was helpful in every way possible, and finished his service by washing my ...

Shane was helpful in every way possible, and finished his service by washing my car.

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philip, PEUGEOT 308

Anands Autos

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"Amazing work."

Roshan, Toyota Yaris

Bayswater Automotive Service

BAYSWATER
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Steve and the team at Bayswater Automotive service were very helpful and knowled...

Steve and the team at Bayswater Automotive service were very helpful and knowledgeable regarding my vehicle. And they Vacunmed and left the car free very clean after the service. I will definitely be taking my car back there for it's next service, and will look at getting my wife's car serviced there as well, Great job guys Thanks

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Graham, Subaru Liberty

Ringwood Automotive Services

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The team was quite friendly, the service is also good.Next time I will use their...

The team was quite friendly, the service is also good.Next time I will use their services.

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Cagri, TOYOTA COROLLA

Northern Automotive Heidelberg

HEIDELBERG WEST
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It was all very easy, nice people and close to work I could just walk there and ...

It was all very easy, nice people and close to work I could just walk there and back. Good value

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Karen, Hyundai Santa Fe

Premium AutoCare Melbourne

WANTIRNA SOUTH
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I didn't see the workshop, so don't know if it was clean and organised. However,...

I didn't see the workshop, so don't know if it was clean and organised. However, the car was returned as clean as when it was left. All fluids seemed to have been replaced or topped up appropriately. Although the invoice says that the the service was done according to the log book, I would prefer to see a checklist of service items with the items ticked off as completed. Good to get information about any problems and be given various priced options for rectifying them.

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Ian, HONDA ACCORD

Auto Wizard Automotive

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Excellent service, punctual and explained everything to me about what was wrong ...

Excellent service, punctual and explained everything to me about what was wrong with the car, very experienced mechanic and would highly recommend him. Definitely use this service again

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Darrell, Mazda 626

Car Club Mobile Mechanic

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Had my car serviced at work. Mechanic was on time, efficient, courteous, and eve...

Had my car serviced at work. Mechanic was on time, efficient, courteous, and even did more than requested free of charge. Will definitely use again.

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Annie, HOLDEN BARINA

Book trusted and local mechanics with AutoGuru.

We're AutoGuru and we make car servicing a breeze. Are you too busy during the week to get your car serviced? Fret not! We have mechanics in your area who are open on Saturday to keep you moving. How good is that?

Once you've put in your car details, you can view and compare quotes from local mechanics in Acheron. You can even read verified customer reviews to ensure you're getting the best of the best. Once you've found your new favourite mechanic, you can book them in online!

Not only do we have trusted mechanics open on a Saturday in your area, they also have amazing reviews from real customers! You know you're getting the best of the best when booking with AutoGuru.

Questions? Speak with a Service Advisor
1300 655 661