Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Charge Less Autos

KANGAROO FLAT
star star star star star

LATEST REVIEW

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star star star star star

"Great service highly recommend"

Wayne, Holden Commodore

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

LATEST REVIEW

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star star star star star

"very courteous,prompt service"

Colleen, Holden Commodore

Natrad Ballarat

WENDOUREE
star star star star star_half

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star star star star star

Jack was very helpful in showing the poor work done on the vehicle by a previous...

Jack was very helpful in showing the poor work done on the vehicle by a previous repairer.

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Paul, Mazda CX-9

Edan Cassell Edge Automotive

WENDOUREE
star star star star star

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star star star star star

Pretty busy so may need to book one week earlier. Works done well and staffs are...

Pretty busy so may need to book one week earlier. Works done well and staffs are friendly.

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Leon Yu Lin, SAAB 9-3

King Bear Auto

EAST BENDIGO
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star star star star star

Very helpful staff. Excellent customer service in letting you know what their do...

Very helpful staff. Excellent customer service in letting you know what their doing have done etc.

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Barry, Ssangyong Korando

Midas Auto Service Centre Ballarat

DELACOMBE
star star star star star_half

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star star star star star_border

"would have got 5 stars if brake fluid wasn't service (never requested)"

Gerard, Holden Barina Spark

No deposit & interest free

BOOK NOW, PAY LATER

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Col, Audi A4

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Wallace Tai, Mercedes-Benz E-Class

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Bec, Honda Civic

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Fairly good service. Had to call back as invoice was not emailed as promised and...

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Abraham, Nissan Pulsar

Fix All Automotive

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Value for money. Easy to talk to. Very informative. Highly recommended. Well def...

Value for money. Easy to talk to. Very informative. Highly recommended. Well definitely will call again.

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Tito, HOLDEN BARINA

Velocity Tyre & Auto

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Car was serviced as per manufacturers log book. Didn't try to run the price up f...

Car was serviced as per manufacturers log book. Didn't try to run the price up from the original quote. Very happy with service and will return for the next service.

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Jason, Jeep Compass

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Midas Caroline Springs

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Wael, Mazda 3

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Cassie, Mazda 2

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ben, Toyota Landcruiser Prado

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Deb, Ford Territory

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Friendly and efficient staff. All work done as requested. Very reasonable prices...

Friendly and efficient staff. All work done as requested. Very reasonable prices.

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"All work completed in a timely fashion, well priced and car is handling well."

Tim, Toyota Starlet

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Margaret, Nissan Pulsar

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"great service and nice people."

David, Fiat Ducato

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Christopher, Mazda 6

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Daniel, Holden Cruze

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Lois, Audi Q5

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Alan, HYUNDAI TUCSON

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Erin, Kia Rio

Acetune Mobile Mechanics

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Customer service was great right from the start and they went out of their way t...

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Michelle, Kia Grand Carnival

Autolube

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Hutchins MobilTech

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Hutchins Tech has serviced my Mazda 6 three times in the last 18 months. Each se...

Hutchins Tech has serviced my Mazda 6 three times in the last 18 months. Each service has been completed professionally and helped maintain the car in an excellent condition. Hutchins mobile performs the service at your home giving absolute peace of mind. Hurchins mobile mechanic is courteous and always on time. I highly recommend Hutchins as a trusted mechanic.

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Aamir, MAZDA 6

Always There Automotive Mobile

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Your mechanic was great. Pleasant to talk with. Did mention to me the things tha...

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JOHN, TOYOTA PRADO

Safe Lube Mobile Mechanics

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"👌"

manuel, Opel/Vauxhall Astra

Book trusted and local mechanics with AutoGuru.

If you need to book in for a service but don’t want to deal with shifty mechanics and their hidden costs, then AutoGuru is for you! We have access to all the best mechanics in Grampians so we can find you a Kewell mechanics & car services quote that’s transparent and easy to book. It really couldn’t be easier!

Why spend hours ringing around when you can find all the best mechanics in Kewell right here? Our upfront quoting system means you’ll know beforehand how much your repair or service will be, so no nasty surprises. It really couldn’t be easier. Join other happy Grampians customers today!

You’ll find trusted Kewell mechanics fast at AutoGuru. Whether you need a logbook service, a tune up, a wheel alignment or a repair, we have the mechanic that can work on your make and model of car for a fixed, upfront price.

Don't forget you can also compare and book local mobile mechanics in Kewell through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Kewell have the tools to do the job.

Stop stressing about the overdue car service. Search trusted Kewell mechanics in a matter of minutes! We even have awesome mechanics open on Saturday, talk about convenience. Search from hundreds of jobs like timing belt replacement, spark plug change and clutch replacement.

Questions? Speak with a Service Advisor
1300 655 661