Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Natrad Ballarat

WENDOUREE
star star star star star_half

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Jack was very helpful in showing the poor work done on the vehicle by a previous...

Jack was very helpful in showing the poor work done on the vehicle by a previous repairer.

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Paul, Mazda CX-9

Edan Cassell Edge Automotive

WENDOUREE
star star star star star

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Edan Cassell was a fantastic auto workshop to deal with. My first service with t...

Edan Cassell was a fantastic auto workshop to deal with. My first service with them and I will be going back. The staff were friendly and very helpful. I am extremely happy with service that I recieved. Would recommend.

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Rachel, Holden Ute

Midas Auto Service Centre Ballarat

DELACOMBE
star star star star star_half

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"would have got 5 stars if brake fluid wasn't service (never requested)"

Gerard, Holden Barina Spark

Charge Less Autos

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They where friendly helpful didn't do anything without asking. Will go back for ...

They where friendly helpful didn't do anything without asking. Will go back for sure. Highly recommended

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Catherine, Mitsubishi ASX

Bendigo Complete Auto Care

IRONBARK
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"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

No deposit & interest free

BOOK NOW, PAY LATER

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ABS Geelong

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The only thing I could fault was they cleaned off my recommended tyre rotation s...

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Midas Belmont-Geelong

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"Great service, good advice"

Dana, Suzuki Grand Vitara

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Ajay, Holden Cruze

Always There Automotive

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Great price, no hidden extras, option of the loan car was a great help, see you ...

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Geelong Automotive

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I was concerned when I arrived at the location and no one seemed to know anythin...

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Tricia, Subaru Outback

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Tito, HOLDEN BARINA

Velocity Tyre & Auto

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good service and advice. will be back for future services thanks vel cheers ra...

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Raz, Hyundai ix35

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Midas Caroline Springs

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They did not rotate tyres and the sales man said they did that but they did not....

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Fred’s auto was a great and seamless experience. I definitely appreciated the fr...

Fred’s auto was a great and seamless experience. I definitely appreciated the free loan car. On return, I was billed exactly what I was quoted for the service and was surprised to find my car and engine washed as well! Will more than likely be back there for my next service.

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Deb, Ford Territory

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Excellent service, fast and efficient. I took in my Holden commodore 2008 to hav...

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Liva, Holden Commodore

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My experience with the machanic was A++ He made my husband and I very welcome a...

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Lisa, Nissan X-Trail

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Euro Auto Care

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"Honestly the best bloke to work on a car, attention to detail, honest guy."

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The guys were very efficient and performed the service in a expediant manner eve...

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"Ninos was very helpful. Thx for the service"

Glen, Audi A3/A3 Sportback

Autotech Service Centre

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"Quick and professional."

Anthony, Toyota Aurion

Repair Right Auto Mechanics

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Was well informed of the the work undertaken and any possible issues for future ...

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Exceltune

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Great knowledge and able to relay in simple language what has to be done. Any me...

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The service team were great. They provided a prompt service and my car ran smoot...

The service team were great. They provided a prompt service and my car ran smoothly after it. I will definitely get my car serviced at Best Way again. Thanks guys!! Nick

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Goodyear Autocare Airport West

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Service was prompt and they phoned me before doing any extra work needed. When i...

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Anne, Subaru Impreza

Seal Motors

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Lois, Audi Q5

Acetune Mobile Mechanics

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"Very friendly helpful and efficient mechanic a credit to your company!"

Gordon, Volkswagen Golf

Autolube

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Always There Automotive Mobile

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Sean from Always There Automotive was great. He not only provided the service I ...

Sean from Always There Automotive was great. He not only provided the service I paid for but explained it to me in a way I could understand what else I should be doing to maintain my car. He comes across as a guy who is passionate about what he does and is skilled in his trade. I have been looking for a trustworthy mechanic and now I have one.

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Damian, FORD FALCON

Hutchins MobilTech

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Hutchins Tech has serviced my Mazda 6 three times in the last 18 months. Each se...

Hutchins Tech has serviced my Mazda 6 three times in the last 18 months. Each service has been completed professionally and helped maintain the car in an excellent condition. Hutchins mobile performs the service at your home giving absolute peace of mind. Hurchins mobile mechanic is courteous and always on time. I highly recommend Hutchins as a trusted mechanic.

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Aamir, MAZDA 6

Book trusted and local mechanics with AutoGuru.

You’ll always find the right Horsham West mechanics & car services here at AutoGuru! Just fill in our ‘Instant Quotes’ form, browse the quotes from the Grampians mechanics closest to you and book in. All the quotes are fixed, so you’ll always know ahead of time how much you’ll pay.

At AutoGuru, we are dedicated to giving you access to the best mechanics from Horsham West and the greater Grampians area. Fixed price quotes mean you can find the mechanic who best suits your budget and location – it’s just so easy!

Here at AutoGuru, we list quality mechanics who can offer you the best price on services or repairs. You’ll receive a fixed price quote for all makes and models and you’ll be able to find the Horsham West mechanic that’s most conveniently located to you.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Horsham West. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661