Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Charge Less Autos

KANGAROO FLAT
star star star star star

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star star star star star

Excellent service. Explained everything to me clearly with a friendly manner. Gr...

Excellent service. Explained everything to me clearly with a friendly manner. Great price. Will definitely be going back there!

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Kay, Holden Cruze

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

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star star star star star

"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

King Bear Auto

EAST BENDIGO
star star star star star_half

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star star star star star

It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

Natrad Ballarat

WENDOUREE
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star star star star star

Dropped me home when I took the car in, done in a few hours. Broke down all the ...

Dropped me home when I took the car in, done in a few hours. Broke down all the work for me to check out and had a list of things to keep an eye on etc.

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Mykel, Holden Calais

Edan Cassell Edge Automotive

WENDOUREE
star star star star star

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star star star star star

Very happy with the team at EDGE AUTOMOTIVE. The service was done fast and at ve...

Very happy with the team at EDGE AUTOMOTIVE. The service was done fast and at very good rate. Gave me a lift to my workplace and offered to also pick me up once the car was ready.

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Luc, Toyota Corolla

No deposit & interest free

BOOK NOW, PAY LATER

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Bravo Race Engineering

MILDURA
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"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

Echuca Performance

ECHUCA CBD
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A good summary on the invoice (of what they did). However I booked a drop off se...

A good summary on the invoice (of what they did). However I booked a drop off service (for FREE) which they tried to charge me for. They did get a staff member to drop me off and pick me up in the end but this damaged the experience somewhat.

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Heather, Toyota Corolla

MRT Automotive

MOAMA
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Great service, friendly and informative. Would recommend to anyone needing a fas...

Great service, friendly and informative. Would recommend to anyone needing a fast, thorough car service.

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Craig, TOYOTA RAV4

Marsh Mechanics

MADDINGLEY
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"Great friendly service"

Col, Audi A4

Ultra Tune Melton

MELTON
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"Very friendly and professional, and also provide great advice and affordable"

Wallace Tai, Mercedes-Benz E-Class

Midas Sunbury

SUNBURY
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"Detailed safety report - very thorough"

David, Peugeot 206

Fix All Automotive

RAVENHALL
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Prompt service.Very thorough.Lets you know of anything that needs doing ie Batte...

Prompt service.Very thorough.Lets you know of anything that needs doing ie Battery.Will use again

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Daisy, Mazda 2

Velocity Tyre & Auto

CAROLINE SPRINGS
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Very friendly people and great service. Will definitely head back soon to check ...

Very friendly people and great service. Will definitely head back soon to check out there other services as well.

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Karen, Volkswagen Golf

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
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They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

ABS Shepparton

SHEPPARTON CBD
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"Great Service. Quick and easy to deal with. Reasonable pricing."

Whitney, Ford Everest

ABS Geelong

BELL PARK
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I needed more work done than just a service. Paul at ABS was very understanding ...

I needed more work done than just a service. Paul at ABS was very understanding and helpful. I have no hesitation in going back in future

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ray, Mercedes-Benz E-Class

Rapid Tune Derrimut

DERRIMUT
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Whilst the service itself was completed satisfactorily I was left somewhat disap...

Whilst the service itself was completed satisfactorily I was left somewhat disappointed with the duty of care taken with various aspects of how my car was treated. Eg. Complimentary car wash aspect and log book not stamped. In spite of this the crew seemed pleasant.

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Giancarlo, Audi A5 Coupe

Westmeadows Service Centre

WESTMEADOWS
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Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Fred's Auto Mechanic Repairs

WERRIBEE
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Very happy, arrived a bit late, they still had a car for me to use (but I decide...

Very happy, arrived a bit late, they still had a car for me to use (but I decided to walk home and back), the man was so nice, told me what they had done and what part had to be ordered and when to come back. Added bonus they swapped my tyres and balanced them also washed the exterior. Those where unexpected bonuses and at no charge. If busy maybe I won't get so lucky but will definitely recommend Fred's to my family and we are a 3 car household which will now be using Fred's.

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June, Hyundai Accent

Midas Werribee Plaza

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Service was completed very thoroughly and a full report was given at the end. Al...

Service was completed very thoroughly and a full report was given at the end. All for the agreed price. Great work !!

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ben, Toyota Landcruiser Prado

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KEILOR PARK
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Friendly and efficient staff. All work done as requested. Very reasonable prices...

Friendly and efficient staff. All work done as requested. Very reasonable prices.

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Ross, Holden Adventra

Highton Automotive Services

HIGHTON
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"Pleasantly surprised, rang before they did any work and washed the car for me."

Linda, HONDA ACCORD

Moving Motors Pty Ltd

TULLAMARINE
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"Ninos was very helpful. Thx for the service"

Glen, Audi A3/A3 Sportback

Midas Hoppers Crossing

HOPPERS CROSSING
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"works well good people good work just for regas too expensive they charged $240"

Thaya, Toyota Corolla

Star Auto Group Pty Ltd

SUNSHINE NORTH
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Very happy with the service that has been given. Very honest n reliable. Booked ...

Very happy with the service that has been given. Very honest n reliable. Booked in my second car on the spot :-) n recommended to 2 of my colleagues. Thank you from a very satisfied customer.

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Sheba, Holden Viva

Midas Sunshine

SUNSHINE NORTH
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Had a good experience and trust that the job was well done. Great communication ...

Had a good experience and trust that the job was well done. Great communication and service.

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Steven, TOYOTA KLUGER

Tyrepower Werribee

HOPPERS CROSSING
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"It was good quicker and good price"

Pathit, Toyota Camry

MC Auto Service Centre

HOPPERS CROSSING
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"All work completed in a timely fashion, well priced and car is handling well."

Tim, Toyota Starlet

* Minimum service amounts apply

Azzco Mechanical Service

HOPPERS CROSSING
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My experience with the machanic was A++ He made my husband and I very welcome a...

My experience with the machanic was A++ He made my husband and I very welcome and even offered to take us to the shopping center. My windscreen was replaced sooner than the expected time and the workshop experience was excellent. I would definitely use Azzco mechanical service again.

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Lisa, Nissan X-Trail

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
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They are efficient and went above and beyond what I expected fixing long term is...

They are efficient and went above and beyond what I expected fixing long term issues that have been misdiagnosed with my car! They are extremely accomodating and are very help. My car now runs like it is brand new :)

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Emma, Holden Astra

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Euro Auto Care

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"Good value and quality service. Highly recommended"

Witner, Lexus RX

Perfect Auto Service

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Hi Too early to comment on workmanship. But the Front Desk area was dirty, poorl...

Hi Too early to comment on workmanship. But the Front Desk area was dirty, poorly arranged- oil & grease on microwave etc etc. Could be better.

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Anbu, Hyundai i30

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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

Kings Autocare Pty Ltd

COOLAROO
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"Good service...friendly."

Adam, Toyota Camry

Goodyear Autocare Airport West

AIRPORT WEST
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"major service done on time fully satisfied. I will recommend Goodyear"

Faisal, Honda Accord Euro

Affordable Tyres and Servicing

SOUTH GEELONG
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"The employee overestimated the final expense when I spoke with the mechanic."

Luke, Holden Astra

Midas Belmont-Geelong

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"Great service, good advice"

Dana, Suzuki Grand Vitara

Seal Motors

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Not a Melbournite.... staying down here for family reasons.... car overdue for a...

Not a Melbournite.... staying down here for family reasons.... car overdue for a service. Paul provided excellent service and showed great, old fashioned courtesy. Couldn't be happier! Will definitely come back again for future services. Great customer service and follow up. Thank you. Lois

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Lois, Audi Q5

Protune Automotive

LAVERTON NORTH
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"Great service, quick and easy. Friendly mechanic"

Jesse, Ford Focus

Acetune Mobile Mechanics

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Customer service was great right from the start and they went out of their way t...

Customer service was great right from the start and they went out of their way to fit me in. Alan was fantastic in servicing the car and the repairs the car needed were reasonably priced.

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Michelle, Kia Grand Carnival

Autolube

airport_shuttle Mobile Mechanic

star star star star star

Hutchins MobilTech

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Hutchins Tech has serviced my Mazda 6 three times in the last 18 months. Each se...

Hutchins Tech has serviced my Mazda 6 three times in the last 18 months. Each service has been completed professionally and helped maintain the car in an excellent condition. Hutchins mobile performs the service at your home giving absolute peace of mind. Hurchins mobile mechanic is courteous and always on time. I highly recommend Hutchins as a trusted mechanic.

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Aamir, MAZDA 6

Safe Lube Mobile Mechanics

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"Great service! On time and very quick! Really impressed!"

Samantha, Hyundai i40

Car Club Mobile Mechanic

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He was polite and very informative. Explained what was required and did a great ...

He was polite and very informative. Explained what was required and did a great job.

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Caroline, HOLDEN ASTRA

Book trusted and local mechanics with AutoGuru.

Looking for a mechanic in Crymelon? We combine mechanics from your area of Grampians so you can find the closest and most suitable mechanic for your next vehicle service. Compare local workshops and national brands, then book your service with the click of a button, or call us on 1300 655 661.

Using AutoGuru to look for mechanics in Crymelon means you compare results based on the same scheduled service tasks. The only variables are cost for parts and labour and their proximity to you in Grampians. We take the guesswork out of finding a mechanic, and with fixed upfront costs there are no nasty surprises.

We source all types of services for all types of vehicles, from a standard safety check on a Hyundai, to a milestone logbook service on a Jaguar. Our trusted mechanics in the Crymelon area have you covered whatever your vehicle needs.

Do you lead a busy lifestyle? Whether it be kids, work, activities or sport it seems our lives as getting busier and busier. Easily and conveniently keep on top of your car maintenance and repairs with a mobile mechanic in Crymelon.

Stop stressing about the overdue car service. Search trusted Crymelon mechanics in a matter of minutes! We even have awesome mechanics open on Saturday, talk about convenience. Search from hundreds of jobs like timing belt replacement, spark plug change and clutch replacement.

Questions? Speak with a Service Advisor
1300 655 661