Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Creighton's TJM

TRARALGON CBD
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The booking was cancelled on Monday but was phone and new booking done for Frida...

The booking was cancelled on Monday but was phone and new booking done for Friday . Which they rang me. Dropped car off at about 8:30am car service and completed by 12 noon and price came in under fixed price car gave me. Will be using them all the time now

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Roinoldi, Ford Fairmont

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Staff were very friendly & informative & drove me to & from the local shopping c...

Staff were very friendly & informative & drove me to & from the local shopping centre while my car was being serviced.

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Dianne, HOLDEN COMMODORE

ABS Morwell

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No deposit & interest free

BOOK NOW, PAY LATER

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First time using J.Smith motors and i couldn't speak highly enough of them. Fast reliable service, lovely staff and so affordable!

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Sarah, Subaru Liberty

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Clint, Mitsubishi Triton

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Lee, Mitsubishi Pajero

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Wow, saved atleast $100 compared to getting it serviced from Mitsubishi dealersh...

Wow, saved atleast $100 compared to getting it serviced from Mitsubishi dealership. Very pleased and the 2 for 1 movie deal is icing on the cake. Definitely recommend the service.

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Kunal, MITSUBISHI OUTLANDER

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"Chris was fabulous. Very thorough. Fairly priced. Will gladly return."

Rae, BMW 3 Series

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"staff we're friendly and also removed a spider from my car!"

Abby, Volkswagen Polo

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Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

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Edward, HOLDEN COMMODORE

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Very polite customer service when you walked in the door, greeted with a smile. ...

Very polite customer service when you walked in the door, greeted with a smile. Good workmanship and appreciated the complimentary car wash.

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Jodi, Holden Commodore

Goodyear Autocare Croydon

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Fixed price, free loan car for the day, my car came back to me in the same condi...

Fixed price, free loan car for the day, my car came back to me in the same condition I left it and was noticeably better to drive. I will continue to service my car with Goodyear as it was easy and stress free.

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Rebecca, MAZDA 2

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Service was done within an hour, Midas put an entry into log book as well due to...

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Raj, HONDA ACCORD

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The guys picked up a problem and my car is in warranty very happy to say it save...

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Anne, Ford Focus

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Cam, Nissan Patrol

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Mike, Toyota RAV4

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Russell, Mitsubishi Lancer

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Dan, Ford Falcon

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Michael, Holden Cruze

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"Great friendly service. Done on time, no hidden costs. Would recommend."

Gordon, Toyota Landcruiser

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John was very friendly and helpful. He called me to discuss the finding on my br...

John was very friendly and helpful. He called me to discuss the finding on my brake pads and not pushy to get me to commit to the replacement.

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Kong, Toyota Avensis Verso/Picnic/SportsVan

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Carolyn, Hyundai Lantra/Elantra

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"friendly and professional. will go there again with other cars"

jason, Mazda 2

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I was provided with a loan car which was helpful They also gave my car a clea...

I was provided with a loan car which was helpful They also gave my car a clean which was much appreciated

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Ian, MITSUBISHI TRITON

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Jeremy, Mazda 2

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This is he second time that I have had my car serviced by them. They were extremely fast and kept me informed of anything that need to be fixed. I would definitely recommend them.

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Emily, Suzuki Swift

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Sam, Toyota Landcruiser/Prado

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Ethan, Toyota Corolla

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The staff were ready for me when I arrived. They informed me the job would take ...

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Christine, TOYOTA YARIS

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Jack, Holden Commodore

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"The mechanic was friendly and did a good job. Happy with the service."

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Dilan was on time, very curteus, knows his job The servicing was very satisfying...

Dilan was on time, very curteus, knows his job The servicing was very satisfying. recommended

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Charles, Kia Cerato

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I have already written and submitted a review. I would recommend VIK Mobile Wor...

I have already written and submitted a review. I would recommend VIK Mobile Workshop P/L to anyone, and will. Vik was efficient, friendly and on time - he rang me and told me what time he'd be there, and he was! Very nice man. Great company which I will continue to use. Though I hope, not too often!!!

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Carol, Toyota Camry

Book trusted and local mechanics with AutoGuru.

Looking for a mechanic in Glenaladale? AutoGuru finds your closest quality car mechanics for you to compare all in one place. We combine Gippsland’s best car service options for your vehicle and location; so you can book with the click of a button, and one fixed price.

Using AutoGuru takes the guesswork out of finding a quality mechanic in the Glenaladale area. When you enter your vehicle details and the service you need, we only compare mechanics that match this criteria. What’s more, prices are fixed upfront, so when you book you know exactly what you’re getting and for what price.

Do you need a large or small repair? Perhaps you’re due for a 10,000 km safety check, full logbook service or a general tune up? Regardless of your needs, AutoGuru will help you find a mechanic in Glenaladale for a price that suits your budget. We have trusted Gippsland mechanics who can work on all makes and models. Book today!

Don't forget you can also compare and book local mobile mechanics in Glenaladale through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Glenaladale have the tools to do the job.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661