Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Creighton's TJM

TRARALGON CBD
star star star star star

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Found Creighton's TJM on the Fixed Price Service website when looking to service...

Found Creighton's TJM on the Fixed Price Service website when looking to service my Jeep. Confirmed that they had all the tools to conduct a log book service that would not adversely affect my new car warranty. Service took place without issue and vehicle was ready when promised. Cost was 35% lower than Jeep were prepared to perform the same service for. Will definitely use again.

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Scott, JEEP GRAND CHEROKEE

Innovate Performance

MORWELL
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Staff were very friendly & informative & drove me to & from the local shopping c...

Staff were very friendly & informative & drove me to & from the local shopping centre while my car was being serviced.

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Dianne, HOLDEN COMMODORE

ABS Morwell

MORWELL
star star star star_border star_border

No deposit & interest free

BOOK NOW, PAY LATER

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J Smith Motors

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I had a very easy experience, dropped the keys off and was provided a lift to wo...

I had a very easy experience, dropped the keys off and was provided a lift to work. The work was all finished when I came back later in the day and it was very easy to make payment and the price was exactly as quoted. Will definitely use this business again.

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Kimberley, Hyundai Getz

Rapid Tune Pakenham

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Rapid tune at Pakenham did a great job. Customer service was by far the best I h...

Rapid tune at Pakenham did a great job. Customer service was by far the best I have from a mechanic for a long while. There was only one small issue which was probably due to time constraints is they nearly forgot to put a cover back on the engine. Other wise it was excellent.

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Michael, Subaru Liberty

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Workshop & front office very clean & tidy. Friendly helpful service face to face...

Workshop & front office very clean & tidy. Friendly helpful service face to face. Great price & lovely to have my car washed too. Highly recommend.

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Steph, Toyota Kluger

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Great mechanic. Fast, friendly and efficient service. Honest and very competitiv...

Great mechanic. Fast, friendly and efficient service. Honest and very competitive pricing. Will be taking our cars here in future.

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Sarah, Subaru Liberty

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"fantastic!"

Clint, Mitsubishi Triton

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LILYDALE
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Dropped the car off. They drove us to Lillydale shopping complex in our car so w...

Dropped the car off. They drove us to Lillydale shopping complex in our car so we could unload my wife's electric wheel chair. We shopped whilst car was being serviced. Rang us to let me know the car was ready and they came and picked me up so I could take mechanic back and pay for service. All too easy and convenient I'm very happy.

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Chris, Volkswagen Caddy/Caddy Maxi

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Hassle free service, from booking through to completion... and they even fixed m...

Hassle free service, from booking through to completion... and they even fixed my oil leak!!

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Adam, Toyota YARIS

Berwick Automotive Specialists

BERWICK
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"Job done as specified also, shown what needs looking at."

Glen, Mazda Tribute

Rapid Tune Kilsyth

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Shane who we met at Rapid Tune has exceptional customer service skills and follo...

Shane who we met at Rapid Tune has exceptional customer service skills and followed up until we picked up the car. Thanks

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Leisley, MITSUBISHI OUTLANDER

Bridgestone Select Chirnside Park

CHIRNSIDE PARK
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Service carried out as per manufacturers handbook, I'm happy with the service re...

Service carried out as per manufacturers handbook, I'm happy with the service received.

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Edward, HOLDEN COMMODORE

Midas Service Centre Fountain Gate

NARRE WARREN
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They rang to advise of unexpected repairs. They honoured the AutoGuru price for...

They rang to advise of unexpected repairs. They honoured the AutoGuru price for windscreen wipers even though the quoted price was approx a third of the cost. Genuine & honest guys. Car running much better.

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Brendan, Ford Fiesta

Goodyear Autocare Boronia

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"Great service and I felt confident that my car was in good hands"

anne, Ford Focus

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FERNTREE GULLY
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"Great to deal with! Super happy with my service :)"

Fleur, Mitsubishi Pajero

Goodyear Autocare Croydon

CROYDON
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"Very friendly staff. Great service."

Penelope, HOLDEN BARINA

ABS Ferntree Gully

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"Very good"

Dan, Ford Falcon

The Tyre Factory Ferntree Gully

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Loved my experience with The Tyre Factory. Great guys, excellent and punctual se...

Loved my experience with The Tyre Factory. Great guys, excellent and punctual service plus a free loan car without any hassles. Everything was completed as expected with no surprises. Value was outstanding. Will be going back for my next service without a doubt.

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Michael, Holden Cruze

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Excellent customer service and was prompt in providing minute details on the job...

Excellent customer service and was prompt in providing minute details on the job.

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Bijoy, Toyota Aurion

Mr Car Clinic

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"Great experience."

Mike, Toyota RAV4

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Laura, Honda Civic

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"Very friendly and helpful explained all repairs would recommend."

Brad, Mitsubishi Lancer

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Manpreet, HYUNDAI i45

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FERNTREE GULLY
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Everything went smoothly and will happily use their services again for future se...

Everything went smoothly and will happily use their services again for future servicing of my vehicle.

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"They did good job , economic and quick I'm happy what they did ."

Zahir, Volkswagen Caddy/Caddy Maxi

Hallam Road Automotive

HALLAM
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"First time going to this service centre. Would go there again."

George, MITSUBISHI OUTLANDER

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Ethan, Toyota Corolla

About Auto Mechanics

HAMPTON PARK
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The staff were ready for me when I arrived. They informed me the job would take ...

The staff were ready for me when I arrived. They informed me the job would take about an hour, which it did. Apart from a bit of a mix-up with the invoice initially being filled out in the wrong name and the smell of smoke in my car on pick-up, all went smoothly.

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Christine, TOYOTA YARIS

German Tech Auto

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The service was well priced, excellent customer service, and carried out very pr...

The service was well priced, excellent customer service, and carried out very professionally using OEM approved supplies.

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Cameron, Volkswagen Golf VII

Premium AutoCare Melbourne

WANTIRNA SOUTH
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"Very professional and good service. Offered drop off service as well."

Monita, FORD TERRITORY

Call A Mechanic

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Cam is a great young man. Even before he turned up, he called to let me know tha...

Cam is a great young man. Even before he turned up, he called to let me know that he was on his way. Although it was not a major service, he took his time to thoroughly check everything. It was a pleasure to watch him work clean and efficiently, with great confidence and knowledge. He also explained to me what he was doing. Cam is a great guy, with excellent manners. An all-round impressive young mechanic. I highly recommend his outstanding service!

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Marie-Louise, Jeep Compass

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"The mechanic was friendly and did a good job. Happy with the service."

Kim, Mitsubishi Triton

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First time I had used a mobile service. Would highly recommend. Arrived on time ...

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linda, Suzuki Swift

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Vik is a very friendly, happy and communicable person. He explained everything t...

Vik is a very friendly, happy and communicable person. He explained everything to me and answered all of my questions without eye rolling. It is so much more convenient for me to have someone such as Vik to service my car in my own driveway. All happy here.

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Jan, Toyota Yaris

Book trusted and local mechanics with AutoGuru.

You don’t need to call all the mechanics in Gippsland to find the best quote – we do it for you! We have an easy to use database of Fernbank mechanics & car services waiting to offer you the best deal. Just enter a couple of details, choose from the list of fixed quotes and book!

We combine results for the best mechanics in your local Fernbank area, based on the same scheduled service tasks for your vehicle make and model. All you have to do is compare the price of parts and labour, the mechanic’s location in Gippsland and book. No hidden costs, and quality service from top rated mechanics in your area.

Whether you’re after a standard safety service, milestone service, a major or minor repair or anything else, AutoGuru can help you find the Fernbank mechanic with the best price. All the upfront quotes are fixed price, so all you need to do is book the best rates and you’re set.

Don't forget you can also compare and book local mobile mechanics in Fernbank through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Fernbank have the tools to do the job.

Stop stressing about the overdue car service. Search trusted Fernbank mechanics in a matter of minutes! We even have awesome mechanics open on Saturday, talk about convenience. Search from hundreds of jobs like timing belt replacement, spark plug change and clutch replacement.

Questions? Speak with a Service Advisor
1300 655 661