Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Alberton open Saturday

Creighton's TJM

TRARALGON CBD
star star star star star

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Found Creighton's TJM on the Fixed Price Service website when looking to service...

Found Creighton's TJM on the Fixed Price Service website when looking to service my Jeep. Confirmed that they had all the tools to conduct a log book service that would not adversely affect my new car warranty. Service took place without issue and vehicle was ready when promised. Cost was 35% lower than Jeep were prepared to perform the same service for. Will definitely use again.

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Scott, JEEP GRAND CHEROKEE

Call A Mechanic

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Very meticulous and efficient in the work performed extremely knowledgeable and ...

Very meticulous and efficient in the work performed extremely knowledgeable and friendly, cares about my passion for cars and taught me little bits about engine care that I had no idea about would most certainly be a using his services again

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Jack, Holden Commodore

Rapid Tune Pakenham

PAKENHAM
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Andrew, the manager, was consistently courteous and helpful, and explained the e...

Andrew, the manager, was consistently courteous and helpful, and explained the extra work that needs to happen, including giving quotes, without trying to push further work without permission.

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Nathan, Honda Odyssey

ACE Mechanics

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The mechanic we had was lovely. He was very friendly and efficient. Explained ev...

The mechanic we had was lovely. He was very friendly and efficient. Explained everything about the car so I understood and didn’t treat me differently for being a girl. Definitely getting our further services with you. Excellent service!

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Luke, Holden Commodore

Bridgestone Select Cranbourne

CRANBOURNE
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"Didnt see much difference..."

Ethan, Toyota Corolla

No deposit & interest free

BOOK NOW, PAY LATER

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Rapid Tune Cranbourne

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"They did good job , economic and quick I'm happy what they did ."

Zahir, Volkswagen Caddy/Caddy Maxi

Tyreright Hastings

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I drive a new vw it's serviced every 15 thousand km the next service should be 6...

I drive a new vw it's serviced every 15 thousand km the next service should be 60 thousand and not 55. So much for keeping the books up to date on my new car?.

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Auto Mate Automotive Australia

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The service was prompt, and honest and straight forward. Thank you so much it wa...

The service was prompt, and honest and straight forward. Thank you so much it was all arranged and done in less than four days!

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Veronica, Toyota Starlet

Bridgestone Select Fountain Gate

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Very polite customer service when you walked in the door, greeted with a smile. ...

Very polite customer service when you walked in the door, greeted with a smile. Good workmanship and appreciated the complimentary car wash.

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Jodi, Holden Commodore

Midas Service Centre Fountain Gate

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"Good service, pleasant staff, great price, will be going back there again."

Iain, Holden Cruze

AllCars Cranbourne West

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"Good work. Friendly."

Neil, Holden Commodore

Gregs Auto Care & Batteries

LANGWARRIN SOUTH
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Was a little concerned with the time spent to complete service, but when I arriv...

Was a little concerned with the time spent to complete service, but when I arrived to pick up a sparkling clean car, and realized the time was spent on my vehicle by a mechanic who takes pride in his work , I was totally blown away .Old school service not common any more Thanks Greg, son in laws car booked in next week .

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Gary, Jeep Grand Cherokee

Repco Authorised Service Hallam Auto Works

HALLAM
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Excellent customer service and great job done. I will back again for next logboo...

Excellent customer service and great job done. I will back again for next logbook service.

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Nalin, Holden Commodore

Tyre Spot

LYNBROOK
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Very good service and did extra service without charge. I also had a discount on...

Very good service and did extra service without charge. I also had a discount on my brake pads which was great. Clean the engine and tyres which was another bonus. They had just open for 2 months and are trying to gain customers. Keep up the good work and I'll be back for sure and will definitely recommend my friends to go there.

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Chuong, Holden Barina

Hallam Road Automotive

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"First time going to this service centre. Would go there again."

George, MITSUBISHI OUTLANDER

Rapid Tune Hallam

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"Very friendly and helpful explained all repairs would recommend."

Brad, Mitsubishi Lancer

A 'n' E Automotive Hallam

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"friendly and professional. will go there again with other cars"

jason, Mazda 2

German Tech Auto

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"Easy and pleasant to deal with. Competitive pricing. Would recommend"

Ben, Dodge Journey

Rapid Tune Langwarrin

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"Pleasant to deal with and accommodating"

Shuji, Mazda 3

Rapid Tune Carrum Downs

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Good customer service. Service was done in good time. Dale was clear in explaini...

Good customer service. Service was done in good time. Dale was clear in explaining what needed to be done.

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Simone, Mitsubishi Pajero

Midas Dandenong

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good service, rang me up, when they found problems , fixed the main one will go ...

good service, rang me up, when they found problems , fixed the main one will go back later to get the other minor ones fixed

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Robert, Mitsubishi Triton

ABC Mobile Mechanic Nick

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"Very efficient & professional. We were very impressed."

Therese, Mazda 626

Midas Frankston

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"Excellent value for money. Basic service on 4 x 4... $150.00 !!!"

Martin, Mitsubishi Triton

Sureshift Automatics

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"Good and honest service by experienced mechanics. This inspires trust."

Javier, TOYOTA COROLLA

Grand Tyre & Service Center

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The team did the job in a good time, and were very helpful with a further issue ...

The team did the job in a good time, and were very helpful with a further issue I had. Good customer service. Cheers guys

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Roy, Mitsubishi Pajero

The Tyre Factory Ferntree Gully

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Loved my experience with The Tyre Factory. Great guys, excellent and punctual se...

Loved my experience with The Tyre Factory. Great guys, excellent and punctual service plus a free loan car without any hassles. Everything was completed as expected with no surprises. Value was outstanding. Will be going back for my next service without a doubt.

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Michael, Holden Cruze

VIK Mobile Workshop Pty Ltd

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Vik explained everything about my service and advised me on getting my tyre chan...

Vik explained everything about my service and advised me on getting my tyre changed. He left no mess and my car is running like a dream again.

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Pru, Renault Koleos

Asap Mob Mobile Mechanic

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Just great service and very friendly would now use asap mechanic all the time th...

Just great service and very friendly would now use asap mechanic all the time thanks

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Mark, Mitsubishi Pajero

ABS Morwell

MORWELL
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Innovate Performance

MORWELL
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Staff were very friendly & informative & drove me to & from the local shopping c...

Staff were very friendly & informative & drove me to & from the local shopping centre while my car was being serviced.

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Dianne, HOLDEN COMMODORE

J Smith Motors

MORWELL
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First time using J.Smith motors and i couldn't speak highly enough of them. Fast...

First time using J.Smith motors and i couldn't speak highly enough of them. Fast reliable service, lovely staff and so affordable!

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Shannon, Ssangyong Korando

Berwick Auto Electrics & Mechanical

BERWICK
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Hassle free service, from booking through to completion... and they even fixed m...

Hassle free service, from booking through to completion... and they even fixed my oil leak!!

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Adam, Toyota YARIS

Berwick Automotive Specialists

BERWICK
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Friendly helpful staff, Chris was great to deal with, very clean & professional ...

Friendly helpful staff, Chris was great to deal with, very clean & professional workshop

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Steve, BMW 3 Series

About Auto Mechanics

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The staff were ready for me when I arrived. They informed me the job would take about an hour, which it did. Apart from a bit of a mix-up with the invoice initially being filled out in the wrong name and the smell of smoke in my car on pick-up, all went smoothly.

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Christine, TOYOTA YARIS

Eastern & Metro Mobile Mechanics

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Paul was awesome. Very thorough and personable and honest. I'll use him again fo...

Paul was awesome. Very thorough and personable and honest. I'll use him again for sure and recommend him to my friends and family.

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Anita, Holden Commodore

Tyres & Auto Carrum Downs

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Left my car service late before going on holidays. The guys promptly service my ...

Left my car service late before going on holidays. The guys promptly service my car in the morning and ready for pickup early afternoon. Very helpful friendly staff. Thank you.

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Linda, Mitsubishi ASX

A 'n' E Automotive

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"Good service and on time"

Mark, Audi A4

Autodrome

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David, Honda CR-V

HPF Auto Service Centre

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Great customer service, called me and explained what they were doing. Would reco...

Great customer service, called me and explained what they were doing. Would recommend.

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Benjamin, Dodge Journey

Peninsula Diesel Repairs

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Excellent service , friendly staff members. Highly recommend peninsula diesel to...

Excellent service , friendly staff members. Highly recommend peninsula diesel to anyone with a 4x4 .

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Rohan, NISSAN NAVARA

Any Terrain Automotive

SEAFORD
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"Very nice customer service, happy with price and info they gave me"

Monika, Hyundai Elantra

ABS Seaford

SEAFORD
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"Reasonably priced and thorough"

Joanne, Jeep Cherokee

LRH Automotive Services Ltd

FRANKSTON
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Our car was booked, serviced and paid for in exactly the way it is described on ...

Our car was booked, serviced and paid for in exactly the way it is described on Fixed Price Car Service's website. We got the time and date we wanted, polite and efficient service and no hidden extras. We could not ask for more and will definitely use the service again.

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Pat, FORD TERRITORY

Protune Automotive Services

FERNTREE GULLY
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"Excellent service. Knowledgeable and communicative."

Russell, Mitsubishi Lancer

Auto Wizard Automotive

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Excellent service, punctual and explained everything to me about what was wrong ...

Excellent service, punctual and explained everything to me about what was wrong with the car, very experienced mechanic and would highly recommend him. Definitely use this service again

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Darrell, Mazda 626

Book trusted and local mechanics with AutoGuru.

With AutoGuru, you can search, compare and book mechanics all in one place online. We have mechanics who are open on Saturday's, just to make your life that little bit easier.

So we can provide you with accurate quotes, let us know your details and we'll populate competitive quotes from mechanics who are open on a Saturday in your area. You can then book and pay online. All you have to do is turn up on the day you nominated then its happy days!

We've got awesome mechanics that are open on Saturday! You can book them instantly on AutoGuru or give us a call to chat with one of our friendly team members on 1300 655 661. Book trusted local mechanics and know exactly what you're paying upfront. Too easy!

Questions? Speak with a Service Advisor
1300 655 661