Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Cadillac mechanics in Geelong

Affordable Tyres and Servicing

SOUTH GEELONG
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From the moment I walked in the door I felt at ease. Steve greeted me at recepti...

From the moment I walked in the door I felt at ease. Steve greeted me at reception, his team immediately examined my car. Within a short time I was quoted $50 for the job which was repaired on the spot. I was quoted much higher prices for same repair{as much as $200}. My car servicing will now be done at Affordable Tyres and servicing. Thanks for the cup of tea Steve:)

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Helen, Holden Commodore

Always There Automotive

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"Fixed quickly and good price. Thanks"

Lee, Toyota Hilux

Midas Belmont-Geelong

BELMONT
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Very helpful & quick to contact if there are any issues as well as quick to arra...

Very helpful & quick to contact if there are any issues as well as quick to arrange any replacement parts. Will only charge quoted price for service.

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Cassie, Mazda 2

Ocean Grove Service Centre

OCEAN GROVE
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Price for normal servicing is fair. Waited for about 2 hours to complete the job...

Price for normal servicing is fair. Waited for about 2 hours to complete the job and was acceptable for a place without waiting area (although a cafe is just 3 shops down).

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Vincent, Citroen C4

McKinley Automotive Services

DRYSDALE
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I dropped off my car for its 100.000km service and received a call to say that ...

I dropped off my car for its 100.000km service and received a call to say that my car was ready. I was really happy with the way every thing was handled

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Nola, Toyota Yaris

Geelong Automotive

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I was concerned when I arrived at the location and no one seemed to know anythin...

I was concerned when I arrived at the location and no one seemed to know anything about the mechanic I had booked with. There was no signage. No one recognised the name. While the guy who was in charge of the business turned up and seemed to be expecting me. It seemed to be a bit of a back yard operation. Even settling the bill seemed to be less than streamlined. It left me feeling less than confident. Saying that the guy did a good job.

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Tricia, Subaru Outback

Fred's Auto Mechanic Repairs

WERRIBEE
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"Clearly says car wash and vacuum included but no car wash."

Paul, Nissan Maxima

Beagle Boys Automotive

ROSEBUD WEST
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Tim went out of their way for me gave me a loaner, also did extra things than I ...

Tim went out of their way for me gave me a loaner, also did extra things than I expected. Explained future work that will need doing overall it was a very good experience, also the price was very good Beagle Boys runs mainly on Word of Mouth and I would definitely recommend them

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peter, Hyundai Getz

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Andrew did a fabulous job. He called to let me know all was well and recommended...

Andrew did a fabulous job. He called to let me know all was well and recommended a tyre rotation. The job was done on time and very reasonably priced!!

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Deb, Ford Territory

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The workshop, I can say very luxury place and their service & handle the situati...

The workshop, I can say very luxury place and their service & handle the situations are very good however their quote for fixing problem was way overcharged compare the other workshops. They did nice wash and vacuum car but didn't offer pick up/drop up service.

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Beren, Subaru Outback

Auto Academy

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Paul was really friendly and helpful. He took the time to show us the issues he ...

Paul was really friendly and helpful. He took the time to show us the issues he found during the service which we really appreciated. We're very happy with the service and my car looked so amazing with the included wash and vaccuum. We'd surely be back again. Such a trustworthy mechanic is hard to find. Will highly recommend them to anyone.

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Jasmin, Holden Berlina

Rapid Tune Moorabbin

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Shaun is amazing and provided me a detailed list of what needed to be repaired f...

Shaun is amazing and provided me a detailed list of what needed to be repaired for my car. He was patient and professional and honest which is really appreciated considering how many dodgy mechanics exist

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Gigi, Audi A6

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"Easy to deal with."

Tony, SUBARU XV

Rapid Tune Carrum Downs

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"Very happy with car service and price."

Deborah, Nissan Dualis/Dualis+2

MC Auto Service Centre

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"Good. No problems."

Willie, Mitsubishi Mirage

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Nothing negative to say. Professional and friendly staff, very competitive prici...

Nothing negative to say. Professional and friendly staff, very competitive pricing and used quality parts for my new VW. Would definitely recommend to others!

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Jake, VOLKSWAGEN POLO

Ultra Tune Melton

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Ultra Tune Melton serviced my car! The staff were magnificent & even though I do...

Ultra Tune Melton serviced my car! The staff were magnificent & even though I don't understand much about cars, Paul showed me everything that was done & explained it all to me

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Chloe, Honda Jazz

Midas Hoppers Crossing

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Booked my Toyota Kluger for 110,000km Log Book Service on Saturday 8.00am on 11/...

Booked my Toyota Kluger for 110,000km Log Book Service on Saturday 8.00am on 11/03/2017. It was very good experience, on time and, very honest feedback was given about queries.

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MOHAMMED FAIZAL, Toyota Kluger

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Excellent job, friendly service and explained the options very well, in regards ...

Excellent job, friendly service and explained the options very well, in regards to future work without putting pressure on me

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Michael, Nissan X-Trail

MKT Automotive

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Highly recommend MKT Automotive. Very friendly and helpful staff. Took the time ...

Highly recommend MKT Automotive. Very friendly and helpful staff. Took the time to answer all questions. Service was fantastic. I will definitely be a repeat customer.

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Sandra, NISSAN X-TRAIL

Midas Frankston

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Service completed and was called to pick up the car. Paided left and noticed my ...

Service completed and was called to pick up the car. Paided left and noticed my rear brake light didnt work. Took the car back and had the light replaced.

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Les was welcoming, organised and informational. The service was completed as re...

Les was welcoming, organised and informational. The service was completed as requested - suggestions were made - work completed in one day around expected cost - excellently. What else could I have asked for?

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ABS Seaford

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Excellent service done on time. Good communication. Friendly staff. Highly Recom...

Excellent service done on time. Good communication. Friendly staff. Highly Recommended

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Dave, Holden Commodore

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Professional service, took care of my from start to finish, great price, good co...

Professional service, took care of my from start to finish, great price, good communication. Accidentally forgot to stamp my service book but I checked and got it done before I drove off.

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Scott, Hyundai ix35

Rapid Tune Derrimut

DERRIMUT
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Great communication. Told me exactly what work needed to be done and was transpa...

Great communication. Told me exactly what work needed to be done and was transparent with the costs. Friendly team at Rapid Tune Derrimut, will be going there again!

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Chris, Ford Falcon

ABS Mornington

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"On time and full detailed report. Price was half of what the dealership quoted."

Joe, BMW X3

Autotech Service Centre

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"Quick and professional."

Anthony, Toyota Aurion

Midas Werribee Plaza

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Car needed service... car got serviced in a timely manner Price is good, way le...

Car needed service... car got serviced in a timely manner Price is good, way less money/time than the dealership People are nice aswell, ill be back for next service :)

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Brendan, Holden Commodore

The Tyre Place Mornington

MORNINGTON
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"I will go back there again."

Michelle, HOLDEN ASTRA

Brighton Tyre & Auto Service

MOORABBIN
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"The team were fantastic. Will be heading back there for sure"

Sandy, Toyota Kluger

Midas Yarraville

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All work was done satisfactorily and a couple of little things rectified after a...

All work was done satisfactorily and a couple of little things rectified after a call to me.

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John, Holden Commodore

Rapid Tune Langwarrin

LANGWARRIN
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Gary is a top bloke and was absolutely helpful, will definitely go back, rapid t...

Gary is a top bloke and was absolutely helpful, will definitely go back, rapid tune is a great service centre! Highly recommend.

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Brayden, Mitsubishi Lancer

Brakes Plus Mordialloc

MORDIALLOC
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Service is good especially with brake concerns as they specializes in braking sy...

Service is good especially with brake concerns as they specializes in braking system. they also wash my car. it would be good if they have pick-up service as there is no bus stop nearby. I took a cab from the train to get my car.

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vincent, Ford Mondeo

* Minimum service amounts apply

Euro Auto Care

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"Good value and quality service. Highly recommended"

Witner, Lexus RX

* Minimum service amounts apply

Midas Caroline Springs

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They didn't include everything listed in the service book and listed on the webs...

They didn't include everything listed in the service book and listed on the website for a standard service such as checking breaks and rotating my tires not sure the reason why so I will give them a call tomorrow.

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Krista, Mazda 3

Sureshift Automatics

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"efficient, thorough, fair price."

Graeme, Kia Grand Carnival

Seaside Auto Care

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"👍 😀"

Deb, Toyota RAV4

A1 Tyres & More

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"The guys at A1 Tyres are fantastic!."

Madelaine, Suzuki Swift

Protune Automotive

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"Great service, quick and easy. Friendly mechanic"

Jesse, Ford Focus

Trade Workshop

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"Professional quality work...highly recommend"

Justine, Alfa Romeo Giulietta

Marsh Mechanics

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"Great friendly service"

Col, Audi A4

Grease Monkey Autowerx Kumho Tyre

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Friendly staff. They make you feel welcome & explain everything they are going t...

Friendly staff. They make you feel welcome & explain everything they are going to do. The work on the car was done efficiently & on time. I've been in Melbourne for 9 months & I have found the mechanics I want to work on my car.

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John, Holden Astra

* Minimum service amounts apply

Tyreright Hastings

HASTINGS
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I drive a new vw it's serviced every 15 thousand km the next service should be 6...

I drive a new vw it's serviced every 15 thousand km the next service should be 60 thousand and not 55. So much for keeping the books up to date on my new car?.

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Andrew, Volkswagen Tiguan

Gregs Auto Care & Batteries

LANGWARRIN SOUTH
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Was a little concerned with the time spent to complete service, but when I arriv...

Was a little concerned with the time spent to complete service, but when I arrived to pick up a sparkling clean car, and realized the time was spent on my vehicle by a mechanic who takes pride in his work , I was totally blown away .Old school service not common any more Thanks Greg, son in laws car booked in next week .

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Gary, Jeep Grand Cherokee

Jax Tyres Caulfield

CAULFIELD SOUTH
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I was very pleased with the service and advice provided. I would do business wit...

I was very pleased with the service and advice provided. I would do business with Jax Caulfield again ,and recommend them for your next car service.

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David, Volkswagen Tiguan

M.S. One Stop Automotive

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"Clear explanation, friendly stuff."

Siyin, Toyota Aurion

Repair Right Auto Mechanics

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Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661