Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top mechanics in Geelong

Affordable Tyres and Servicing

SOUTH GEELONG
star star star star star_half

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"They were prompt and fast and also value for money"

Ajay, Holden Cruze

Always There Automotive

GROVEDALE
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Very professional and friendly service and not pushy. Everything explained in de...

Very professional and friendly service and not pushy. Everything explained in detail. Definitely going back

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Sharon, Ford Fiesta

Midas Belmont-Geelong

BELMONT
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Great experience. The team at Midas were very helpful, informative, and friendly...

Great experience. The team at Midas were very helpful, informative, and friendly. Great car and customer service.

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Monica, FORD FIESTA

Ocean Grove Service Centre

OCEAN GROVE
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"No fuss service. Very easy to deal with and a job well done."

Kimbra, Mitsubishi Lancer

ABS Geelong

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I really don’t know what they did to the car because they didn’t fill out the lo...

I really don’t know what they did to the car because they didn’t fill out the log book. When I asked how did it go, they responded with good. I knew I needed new tyres because it was picked up in my last service somewhere else but they didn’t say anything. Just needed to explain what they actually did to the car and I would have been happier. Overall, pretty good.

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Bec, Honda Civic

McKinley Automotive Services

DRYSDALE
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I dropped off my car for its 100.000km service and received a call to say that ...

I dropped off my car for its 100.000km service and received a call to say that my car was ready. I was really happy with the way every thing was handled

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Nola, Toyota Yaris

Highton Automotive Services

HIGHTON
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"Pleasantly surprised, rang before they did any work and washed the car for me."

Linda, HONDA ACCORD

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Beagle Boys Automotive

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Tim went out of their way for me gave me a loaner, also did extra things than I ...

Tim went out of their way for me gave me a loaner, also did extra things than I expected. Explained future work that will need doing overall it was a very good experience, also the price was very good Beagle Boys runs mainly on Word of Mouth and I would definitely recommend them

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peter, Hyundai Getz

Tyrepower & Repco Service Centre Port Melbourne

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They do the service very quick and they deliver the ratings that ppl gave. The p...

They do the service very quick and they deliver the ratings that ppl gave. The people there are very helpful and friendly.

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Denny, Mitsubishi Lancer

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Have had a number of cars serviced. Always happy with job. On time completion. Helpful staff. Will continue to use.

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Robert, Mitsubishi Lancer

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"I"

Marguerite, Audi A3/A3 Sportback

Auto Academy

MOORABBIN
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Professional, courteous, honest and affordable. Thank you Auto Academy! Car gea...

Professional, courteous, honest and affordable. Thank you Auto Academy! Car gear changes are so soft and seamless.

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Peter, Ford Focus

* Minimum service amounts apply

Rapid Tune Moorabbin

MOORABBIN
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Exceptional Service. Really friendly and explained all of the issues thoroughly ...

Exceptional Service. Really friendly and explained all of the issues thoroughly with quotation before proceeding. Did everything they said they would to a high standard. Gave me a loan car (I literally drove 50km to get my car serviced here - they are that good!). They even went that extra mile - washed and vacuumed my car (and it was filthy!). Will definitely go back here again

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Sarah, Mazda 3

Perfect Auto Service

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Honest mechanic, very trustworthy. Would defiantly recommend to friends and fami...

Honest mechanic, very trustworthy. Would defiantly recommend to friends and family

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Maryam, Holden Commodore

* Minimum service amounts apply

Rapid Tune Carrum Downs

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"Very friendly people whom serviced my car at a great rate and did a great job."

Mark, Holden Captiva

MC Auto Service Centre

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MC Auto staff found some issues with my car during the service and even gave me ...

MC Auto staff found some issues with my car during the service and even gave me quote to get them fixed. Definitely one of the best mechanics I have ever gone to. And I will be going to them again for repairs on the issues they found.

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Michael, Subaru Liberty

Goodyear Autocare Mentone

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Velocity Tyre & Auto

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Jake, VOLKSWAGEN POLO

Midas Hoppers Crossing

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"Very professional & friendly. Enjoyed the services."

Rifai, Ford Focus

Ultra Tune Melton

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Superb excellent service by ultra tune they are very friendly and do excellent job.

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Mohit, Mercedes-Benz E-Class

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Rapid Tune Mornington

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Michelle, Suzuki Swift

Autotech Service Centre

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"Excellent service."

Baris, MAZDA 2

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Rapid Tune Derrimut

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"Really happy with the service received."

Amal, Honda Civic

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I have used The Tyre Place several times and found them to be spot on, a no fuss...

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ABS Mornington

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Very happy with the fact they did a excellent service on my car. Very good custo...

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Xris, Toyota Kluger

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Bazza was helpful and very informative with everything that he had to do. He explained each part of the invoice at the end. Overall I was very happy with the service.

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Goodyear Autocare Chelsea

CHELSEA
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Very easy and pleasant to deal with , every thing was done as requested and for ...

Very easy and pleasant to deal with , every thing was done as requested and for the price quoted. Will be using them again

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David, Nissan Navara/Pick-up

Midas Yarraville

YARRAVILLE
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Completed the service for the fee agreed. For a more in-depth service not sure h...

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Krista, Peugeot 206

* Minimum service amounts apply

Rapid Tune Langwarrin

LANGWARRIN
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Gary is a top bloke and was absolutely helpful, will definitely go back, rapid t...

Gary is a top bloke and was absolutely helpful, will definitely go back, rapid tune is a great service centre! Highly recommend.

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Brayden, Mitsubishi Lancer

Brakes Plus Mordialloc

MORDIALLOC
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robert, Holden Colorado

Euro Auto Care

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Friendly staff and done safety check in the whole car. Suggested key things and ...

Friendly staff and done safety check in the whole car. Suggested key things and state of other components that possibly needs serving in future. Overall its a good experience and will recommend

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linodh, Toyota Camry

Midas Caroline Springs

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They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

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Tito, HOLDEN BARINA

Sureshift Automatics

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"efficient, thorough, fair price."

Graeme, Kia Grand Carnival

Goodyear Autocare WaterGardens

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Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

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Abraham, Nissan Pulsar

Any Terrain Automotive

SEAFORD
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"Very nice customer service, happy with price and info they gave me"

Monika, Hyundai Elantra

Seaside Auto Care

MORNINGTON
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Wade, MITSUBISHI TRITON

Protune Automotive

LAVERTON NORTH
star star star star star

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star star star star star

"Friendly and excellent service from Andrew"

Nick, Mazda CX-5

Exceltune

BRAYBROOK
star star star star star_half

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star star star star star

Great knowledge and able to relay in simple language what has to be done. Any me...

Great knowledge and able to relay in simple language what has to be done. Any mechanic who suggests to leave the car for an extra day must be in love with the job.

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Glenn, HOLDEN CALAIS

Marsh Mechanics

MADDINGLEY
star star star star star_half

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star star star star star

"Great friendly service"

Col, Audi A4

Trade Workshop

PORT MELBOURNE
star star star star star

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star star star star star

"Professional quality work...highly recommend"

Justine, Alfa Romeo Giulietta

Tyreright Hastings

HASTINGS
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I drive a new vw it's serviced every 15 thousand km the next service should be 6...

I drive a new vw it's serviced every 15 thousand km the next service should be 60 thousand and not 55. So much for keeping the books up to date on my new car?.

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Andrew, Volkswagen Tiguan

Tyres & Auto Carrum Downs

CARRUM DOWNS
star star star star star

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Left my car service late before going on holidays. The guys promptly service my ...

Left my car service late before going on holidays. The guys promptly service my car in the morning and ready for pickup early afternoon. Very helpful friendly staff. Thank you.

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Linda, Mitsubishi ASX

Gregs Auto Care & Batteries

LANGWARRIN SOUTH
star star star star star

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Was a little concerned with the time spent to complete service, but when I arriv...

Was a little concerned with the time spent to complete service, but when I arrived to pick up a sparkling clean car, and realized the time was spent on my vehicle by a mechanic who takes pride in his work , I was totally blown away .Old school service not common any more Thanks Greg, son in laws car booked in next week .

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Gary, Jeep Grand Cherokee

Jax Tyres Caulfield

CAULFIELD SOUTH
star star star star star

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star star star star star

I was very pleased with the service and advice provided. I would do business wit...

I was very pleased with the service and advice provided. I would do business with Jax Caulfield again ,and recommend them for your next car service.

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David, Volkswagen Tiguan

Azzco Mechanical Service

HOPPERS CROSSING
star star star star star

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star star star star star

Extremely happy with the work carried out. The staff were helpful & friendly. Wo...

Extremely happy with the work carried out. The staff were helpful & friendly. Would not hesitate to return for future servicing & work.

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Margaret, Nissan Pulsar

M.S. One Stop Automotive

BENTLEIGH EAST
star star star star star

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star star star star star

"Clear explanation, friendly stuff."

Siyin, Toyota Aurion

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

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star star star star star

Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661