Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top Asia mechanics in Echuca

Echuca Performance

ECHUCA CBD
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A good summary on the invoice (of what they did). However I booked a drop off se...

A good summary on the invoice (of what they did). However I booked a drop off service (for FREE) which they tried to charge me for. They did get a staff member to drop me off and pick me up in the end but this damaged the experience somewhat.

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Heather, Toyota Corolla

MRT Automotive

MOAMA
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A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

Charge Less Autos

KANGAROO FLAT
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Excellent service. Explained everything to me clearly with a friendly manner. Gr...

Excellent service. Explained everything to me clearly with a friendly manner. Great price. Will definitely be going back there!

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Kay, Holden Cruze

ABS Shepparton

SHEPPARTON CBD
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The service I received was excellent and friendly. I was dropped off in town whi...

The service I received was excellent and friendly. I was dropped off in town while the car was being serviced and promptly picked up to collect my car. I recommend ABS Shepparton as a service provider and Fixedprice CarService also for their great service. It saved us money by being able to have a choice for the same service.

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Richard, HYUNDAI i30

Bendigo Complete Auto Care

IRONBARK
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"very courteous,prompt service"

Colleen, Holden Commodore

King Bear Auto

EAST BENDIGO
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It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

Other Asia mechanics in Echuca

SVM Automotive

EPPING
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Steve was excellent! Honest, and happy to call myself and my husband to let us k...

Steve was excellent! Honest, and happy to call myself and my husband to let us know what other work needed to be done and confirming with us that it was ok to go through with it, before doing the work. Tried other mechanics in the area who were terrible, but Steve was wonderful. Have found my new mechanic.

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Rachel, Hyundai Getz

Rapid Tune Epping

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This is an absolutely outstanding repairer. Friendly, helpful, efficient and pro...

This is an absolutely outstanding repairer. Friendly, helpful, efficient and professional. Will definitely come back to them in the future.

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Lei, Toyota Aurion

Rapid Tune Greensborough

GREENSBOROUGH
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"The staff was sup let friendly and they did a great job."

Talha, Jeep Wrangler

Ultra Tune Diamond Creek

DIAMOND CREEK
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"Great customer service, friendly and reliable. Will definitely be returning"

Konstance, Mazda CX-5

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
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Satguru serviced my Jeep Grand Cherokee yesterday for the 120,000 k, and 130,000...

Satguru serviced my Jeep Grand Cherokee yesterday for the 120,000 k, and 130,000 km service and I am confident there will be no issues. They said a few parts didn't need to be replaced and I received a discount which was helpful. They also lent me a loan car as I lived outside the area, which was very much appreciated.

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Jack, Jeep Grand Cherokee

Custom Body & Automotive

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I did logbook service. The service I think is very good and processed very fast....

I did logbook service. The service I think is very good and processed very fast. I can feel my car's engine performs better after the service!

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Jing, TOYOTA CAMRY

Northern Automotive Heidelberg

HEIDELBERG WEST
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This was my first time at Northern Automotive, I work at La Trobe uni so it was ...

This was my first time at Northern Automotive, I work at La Trobe uni so it was a 5 min walk. The guys were great, they kept in touch with me letting me know what was happening with my car. It was good value and all very easy. I paid with my motor pass card which saved me even more money.

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Karen, HYUNDAI SANTA FE

Goodyear Autocare Airport West

AIRPORT WEST
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Service was prompt and they phoned me before doing any extra work needed. When i...

Service was prompt and they phoned me before doing any extra work needed. When i picked up car they advised of est. costs that should be addressed at next service.

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Anne, Subaru Impreza

Ultra Tune Melton

MELTON
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"Best mechanic ever in my life"

Sean, Fiat 500/500C

Midas Sunbury

SUNBURY
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"Detailed safety report - very thorough"

David, Peugeot 206

Sydney Rd Auto Repairs

COBURG NORTH
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"Friendly guys, very reasonable prices"

Cameron, FORD MONDEO

Car Servicing & You Keilor Park

KEILOR PARK
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Paul and his team are the Best mechanic I've been to since moving here. Quick ea...

Paul and his team are the Best mechanic I've been to since moving here. Quick easy affordable and reliable. They really do take care of their customers. My go to mechanic from now on!

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Champion, Holden Vectra

Midas Auto Service Centre Ballarat

DELACOMBE
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Service carried out was excellent and I was advised promptly if additional works...

Service carried out was excellent and I was advised promptly if additional works were required on the vehicle. They also took the initiative and attended to a number of other items which were required.

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Kevyn, Land Rover Discovery 3

Star Auto Group Pty Ltd

SUNSHINE NORTH
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"All good"

Harawira, Holden Commodore

Coburg Tyres & Auto Service

COBURG NORTH
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"Lovely service. Fantastic price!!!"

Leana, Ford Fiesta

Natrad Ballarat

WENDOUREE
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Dropped me home when I took the car in, done in a few hours. Broke down all the ...

Dropped me home when I took the car in, done in a few hours. Broke down all the work for me to check out and had a list of things to keep an eye on etc.

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Mykel, Holden Calais

Moving Motors Pty Ltd

TULLAMARINE
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Efficient and knowledgeable. Dropped me off and picked me up at shopping centre ...

Efficient and knowledgeable. Dropped me off and picked me up at shopping centre so I didn't have to wait in their garage.

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Julie, Toyota Camry

Goodyear Autocare WaterGardens

TAYLORS LAKES
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Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

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Abraham, Nissan Pulsar

* Minimum service amounts apply

ABS Heidelberg

HEIDELBERG WEST
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Excellent service and communication. Great price. Will be using these guys again...

Excellent service and communication. Great price. Will be using these guys again.

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Colin, Nissan Tiida

ABS Eltham

ELTHAM
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"Great Service. Very helpful."

Christian, MAZDA 2

The Corner Garage

RESERVOIR
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"Friendly and informative staff. I will be retuning. Reasonable prices also."

Carli, Toyota Yaris

Garage Full Throttle

CAMPBELLFIELD
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"Very professional and friendly would recommend to other people to go there"

Brent, Holden Commodore

Midas Essendon

ESSENDON
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Bill and his team provided an excellent service and Bill's customer service is e...

Bill and his team provided an excellent service and Bill's customer service is excellent. I will definitely be recommending to friends and family and returning to this workshop in the future .

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Tonella, Volkswagen Golf

Top Speed Motor Group Pty Ltd

COBURG NORTH
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Top speed motors did an amazing job! On the top is service they did change where...

Top speed motors did an amazing job! On the top is service they did change where bearing and drive belt cheaper than I thought. Thumbs up!

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Adarsh, Holden Barina

Supertech Automotive Repairs

THOMASTOWN
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Friendly and excellent service. I would certainly go back and happy to recommend...

Friendly and excellent service. I would certainly go back and happy to recommend to my friends

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karen, Volkswagen Golf V

Goodyear Autocare Glenroy

GLENROY
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"Communicated clearly what was going on at all times."

Rory, Mazda 323

SNG Automotive Pty Ltd

THOMASTOWN
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Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable ...

Garry & Singh were absolutely lovely. Great mechanic, trustworthy and reliable people. They took time to explain you everything. Good price. 1st and amazing experience at SNG Automotive. Thank you.

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Thibault, Mazda E Series

Marsh Mechanics

MADDINGLEY
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"Great friendly service"

Col, Audi A4

Tyreforce

CAMPBELLFIELD
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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

J Star Automotive

DIAMOND CREEK
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80000 km book service Nissan Xtrail TL diesel. This is a major service priced at...

80000 km book service Nissan Xtrail TL diesel. This is a major service priced at approx. $840.00 by Nissan dealerships. Worked out about the same as genuine Nissan parts were used but much closer to home than the nearest Nissan dealership. The garage had the vehicle all day probably to get the parts in, but because it was reasonably close to home it wasn't a problem.

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Jack, Nissan X-Trail

Kings Autocare Pty Ltd

COOLAROO
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"Good service...friendly."

Adam, Toyota Camry

One Stop Tyres

BRIAR HILL
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"Car's going great!"

Tim, Peugeot 307

Thien An Automotive

COBURG NORTH
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"Kim went above and beyond his duty, I was very pleased with the service."

Jamie, Kia Rio

Westmeadows Service Centre

WESTMEADOWS
star star star star star

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star star star star star

Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Anands Autos

EPPING
star star star star star

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"Amazing work."

Roshan, Toyota Yaris

Garage Apex

EPPING
star star star star star

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"My experience was great....Ken was very informative and great mechanic"

Shirshik, Holden Jackaroo

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Questions? Speak with a Service Advisor
1300 655 661