Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

Search and book Gatum mechanics. Book your car service online and save.

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Natrad Ballarat

WENDOUREE
star star star star star_half

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star star star star star

Jack was very helpful in showing the poor work done on the vehicle by a previous...

Jack was very helpful in showing the poor work done on the vehicle by a previous repairer.

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Paul, Mazda CX-9

Midas Auto Service Centre Ballarat

DELACOMBE
star star star star star_half

LATEST REVIEW

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star star star star star

The service was great and they were consultative regarding all that was done. Th...

The service was great and they were consultative regarding all that was done. The service extras were a bonus, including a wash and detail and the final charges were reasonable. All in all a very positive experience.

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Brad, Mazda Tribute

Edan Cassell Edge Automotive

WENDOUREE
star star star star star

LATEST REVIEW

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star star star star star

great service explained everything friendly and contact was great will definatel...

great service explained everything friendly and contact was great will definately be back and have already recommended to others to take car to Edan Cassell Edge Automotive...

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Melinda, Holden Barina Spark

Charge Less Autos

KANGAROO FLAT
star star star star star

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"Received awesome service"

Shay, Holden Commodore

Bendigo Complete Auto Care

IRONBARK
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star star star star star

So quick and easy...from the initial search on Sunday to confirmation of booking...

So quick and easy...from the initial search on Sunday to confirmation of booking being logged took minutes. Confirmation of booking from the service provider of my choice came to me early on Monday - too easy!

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Anton, Volkswagen Tiguan

No deposit & interest free

BOOK NOW, PAY LATER

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Marsh Mechanics

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"Great friendly service"

Col, Audi A4

King Bear Auto

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"Work finished promptly and professionally."

Gayle, Hyundai Accent/Excel

ABS Geelong

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I really don’t know what they did to the car because they didn’t fill out the lo...

I really don’t know what they did to the car because they didn’t fill out the log book. When I asked how did it go, they responded with good. I knew I needed new tyres because it was picked up in my last service somewhere else but they didn’t say anything. Just needed to explain what they actually did to the car and I would have been happier. Overall, pretty good.

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Bec, Honda Civic

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"Pleasantly surprised, rang before they did any work and washed the car for me."

Linda, HONDA ACCORD

Midas Belmont-Geelong

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Dana, Suzuki Grand Vitara

Always There Automotive

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"Fixed quickly and good price. Thanks"

Lee, Toyota Hilux

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"The employee overestimated the final expense when I spoke with the mechanic."

Luke, Holden Astra

Geelong Automotive

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I was concerned when I arrived at the location and no one seemed to know anythin...

I was concerned when I arrived at the location and no one seemed to know anything about the mechanic I had booked with. There was no signage. No one recognised the name. While the guy who was in charge of the business turned up and seemed to be expecting me. It seemed to be a bit of a back yard operation. Even settling the bill seemed to be less than streamlined. It left me feeling less than confident. Saying that the guy did a good job.

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Tricia, Subaru Outback

Ultra Tune Melton

MELTON
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"Excellent customer service and price. Highly recommended."

Heather, Hyundai Elantra

Midas Sunbury

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The guys were nice enough to drive me home then pick me up when my car was ready...

The guys were nice enough to drive me home then pick me up when my car was ready. Good friendly service!

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Terri, Holden Trax

Fred's Auto Mechanic Repairs

WERRIBEE
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Very happy, arrived a bit late, they still had a car for me to use (but I decide...

Very happy, arrived a bit late, they still had a car for me to use (but I decided to walk home and back), the man was so nice, told me what they had done and what part had to be ordered and when to come back. Added bonus they swapped my tyres and balanced them also washed the exterior. Those where unexpected bonuses and at no charge. If busy maybe I won't get so lucky but will definitely recommend Fred's to my family and we are a 3 car household which will now be using Fred's.

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June, Hyundai Accent

Ocean Grove Service Centre

OCEAN GROVE
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Price for normal servicing is fair. Waited for about 2 hours to complete the job...

Price for normal servicing is fair. Waited for about 2 hours to complete the job and was acceptable for a place without waiting area (although a cafe is just 3 shops down).

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Vincent, Citroen C4

McKinley Automotive Services

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"I was very happy with the service I received from McKinley Automotive Services."

Nola, TOYOTA YARIS

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Service was completed very thoroughly and a full report was given at the end. Al...

Service was completed very thoroughly and a full report was given at the end. All for the agreed price. Great work !!

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ben, Toyota Landcruiser Prado

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"Very professional & friendly. Enjoyed the services."

Rifai, Ford Focus

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I found my experience to be seamless and efficient. Fixedprice Car Services org...

I found my experience to be seamless and efficient. Fixedprice Car Services organised everything! Matt from Fix All Auto Mechanics provided a great service and was both courteous and professional. I would use this service again.

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Sofia, Volkswagen Tiguan

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Great service, Will be going back, there. Have option for a free curiosity car. ...

Great service, Will be going back, there. Have option for a free curiosity car. Thanks Guys.

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Ray, Ford Focus

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Krista, Mazda 3

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"It was good quicker and good price"

Pathit, Toyota Camry

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Euro Auto Care

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THE BEST MECHANIC IN THE WEST! You will be IMPRESSED! I was originally booked ...

THE BEST MECHANIC IN THE WEST! You will be IMPRESSED! I was originally booked for another mechanic but because I wanted it done sooner rather than later, I decided to go with Euro Auto Care. I glad I did! Very professional and friendly. Direct contact was made prior to any extra work that needed to be done on top of my appointment (basic service). The job was done and completed on the day which was very convenient. The car is running better and I couldn't be happier! I think I've found my mechanic! Trust me, you will enjoy your experience at this workshop.

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Luisa, Toyota Echo

MC Auto Service Centre

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Liva, Holden Commodore

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"Easy to deal with."

Tony, SUBARU XV

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Extremely happy with the work carried out. The staff were helpful & friendly. Wo...

Extremely happy with the work carried out. The staff were helpful & friendly. Would not hesitate to return for future servicing & work.

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Margaret, Nissan Pulsar

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Mechanic was professional and kept to time lines. His work was of a very good st...

Mechanic was professional and kept to time lines. His work was of a very good standard and clearly explained the work he had done.

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Trinh, TOYOTA KLUGER

Midas Sunshine

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Muhammad, AUDI A4

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Amazing customer service, so friendly and honest and easy to deal with. Great job with servicing my Jeep, very happy with the work completed. Excellent pricing for the service you get. These guys are fantastic. I will recommend them to my family and friends.

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Diana, Jeep Cherokee

Best Way Mechanical and Tyre Repairs

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The service team were great. They provided a prompt service and my car ran smoot...

The service team were great. They provided a prompt service and my car ran smoothly after it. I will definitely get my car serviced at Best Way again. Thanks guys!! Nick

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Nick, Ford Focus

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Friendly and efficient staff. All work done as requested. Very reasonable prices...

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Ross, Holden Adventra

MKT Automotive

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"Very good servicing . Dropped and picked me for the service "

Priya, TOYOTA COROLLA

Exceltune

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Great knowledge and able to relay in simple language what has to be done. Any me...

Great knowledge and able to relay in simple language what has to be done. Any mechanic who suggests to leave the car for an extra day must be in love with the job.

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Glenn, HOLDEN CALAIS

Western Auto Services Pty Ltd

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I booked in for log book servicing. The shop was easy to find; ample parking spa...

I booked in for log book servicing. The shop was easy to find; ample parking space. The mechanic was very knowledgeable and answered my queries courteously. I was provided with a loan car as requested. The service ran for six hours, all areas covered except aircon filter replacement. The car was not washed when returned; according to them it is not part of the package. Overall, still a five star experience. Thank you.

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Arturo, Nissan X-Trail

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Glen, Audi A3/A3 Sportback

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Westmeadows Service Centre is the best place for your car. Great customer servic...

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Mina, Holden Barina

Goodyear Autocare Airport West

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"Friendly staffs and Excellent service."

YIFENG, Suzuki Kizashi

Always There Automotive Mobile

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Very easy to deal with, no fuss. Prompt, helpful and did a great job. I would de...

Very easy to deal with, no fuss. Prompt, helpful and did a great job. I would definitely recommend to my friends and family.

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Susie, VOLKSWAGEN TIGUAN

Acetune Mobile Mechanics

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Customer service was great right from the start and they went out of their way t...

Customer service was great right from the start and they went out of their way to fit me in. Alan was fantastic in servicing the car and the repairs the car needed were reasonably priced.

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Michelle, Kia Grand Carnival

Custom Body & Automotive Mobile Division

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The mechanic was good and my car is running a lot better. Still needs a service ...

The mechanic was good and my car is running a lot better. Still needs a service and a couple of things fixed that I was supposed to receive a quote for 5 days ago.

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Carol, Suzuki Liana

Autolube

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Hutchins MobilTech

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I have had Hutchins MobileTech (HMT) service my car for over 2 years now. It is ...

I have had Hutchins MobileTech (HMT) service my car for over 2 years now. It is a car just out of new car warranty. I found HMT a frank and genuine motor mechanic. HMT is punctual and performs a very good quality of servicing. HMT provides feedback - verbal or notes on actions to take between servicing. For e.g. my car tyres were due for a change. Thanks to HMT I was able to use my tyres for an extra 6 months before buying new ones.

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Aamir, MAZDA 6

Book trusted and local mechanics with AutoGuru.

Is your car due a service? Compare Barwon South West’s top rated mechanics and workshops to find the service and price that suits you. We search the best vehicle service options in the local Gatum area, whether national brands or local workshops; and prices are fixed upfront. Simply give us some details about your car, confirm the price and book. Call us today on 1300 655 661 or book online, it’s that easy!

There’s nothing worse than booking your car in for a service or repair, then discovering it will cost much more than you were originally quoted. Thankfully, that will never happen here at AutoGuru! Find a mechanic in Gatum or the greater Barwon South West area, get an upfront quote online and pay nothing extra!

Whether your car is due for a 10,000km safety check or a full logbook service, we allow you to compare the most suitable mechanics near Gatum for the job. Whatever vehicle you drive, whatever service you need, you’ll never travel far for a quality service again.

Don't forget you can also compare and book local mobile mechanics in Gatum through AutoGuru! Whether you need a standard oil chance, 90,000km logbook service, timing belt replacement or a roadworthy certificate, mobile mechanics in Gatum have the tools to do the job.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661