Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top BMW mechanics in Barwon South West

Affordable Tyres and Servicing

SOUTH GEELONG
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From the moment I walked in the door I felt at ease. Steve greeted me at recepti...

From the moment I walked in the door I felt at ease. Steve greeted me at reception, his team immediately examined my car. Within a short time I was quoted $50 for the job which was repaired on the spot. I was quoted much higher prices for same repair{as much as $200}. My car servicing will now be done at Affordable Tyres and servicing. Thanks for the cup of tea Steve:)

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Helen, Holden Commodore

Always There Automotive

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Awsome customer service, great price and will continue to have both cars service...

Awsome customer service, great price and will continue to have both cars serviced for a very long time!

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Midas Belmont-Geelong

BELMONT
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Great experience. The team at Midas were very helpful, informative, and friendly...

Great experience. The team at Midas were very helpful, informative, and friendly. Great car and customer service.

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Monica, FORD FIESTA

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I needed more work done than just a service. Paul at ABS was very understanding ...

I needed more work done than just a service. Paul at ABS was very understanding and helpful. I have no hesitation in going back in future

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ray, Mercedes-Benz E-Class

Geelong Automotive

BREAKWATER
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I was concerned when I arrived at the location and no one seemed to know anythin...

I was concerned when I arrived at the location and no one seemed to know anything about the mechanic I had booked with. There was no signage. No one recognised the name. While the guy who was in charge of the business turned up and seemed to be expecting me. It seemed to be a bit of a back yard operation. Even settling the bill seemed to be less than streamlined. It left me feeling less than confident. Saying that the guy did a good job.

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Tricia, Subaru Outback

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"Pleasantly surprised, rang before they did any work and washed the car for me."

Linda, HONDA ACCORD

Midas Hoppers Crossing

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Shawn from Midas Hoppers Crossing provided a great service for my car! Quick Eff...

Shawn from Midas Hoppers Crossing provided a great service for my car! Quick Efficient and quality for a great price as well. Got to my car after the service and the added value of the nice air freshener inside it was great. Definitely recommend this place.

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Jonathan, Holden Cruze

Recently requested BMW quotes for Barwon South West mechanics

Average quote price in Barwon South West

$287.65

LARA

BMW 3 Series

TASKS QUOTED

Basic Service

$239.30

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Service was completed very thoroughly and a full report was given at the end. Al...

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Marguerite, Audi A3/A3 Sportback

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Western auto services were very helpful, fast and professional. They changed my ...

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Midas (Sunshine) did a great job on the car and were honest and suggestive. Defi...

Midas (Sunshine) did a great job on the car and were honest and suggestive. Definitely recommended.

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MC Auto staff found some issues with my car during the service and even gave me quote to get them fixed. Definitely one of the best mechanics I have ever gone to. And I will be going to them again for repairs on the issues they found.

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Michael, Subaru Liberty

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Very friendly people and great service. Will definitely head back soon to check ...

Very friendly people and great service. Will definitely head back soon to check out there other services as well.

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Karen, Volkswagen Golf

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"Very professional and very friendly."

Linda, Suzuki Swift

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"Very good servicing . Dropped and picked me for the service "

Priya, TOYOTA COROLLA

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This was a trouble free and rewarding experience. I will be back. Trust me you w...

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Hi very pleased with full service of my BMW, running well the referral from Auto...

Hi very pleased with full service of my BMW, running well the referral from AutoGuru was spot on Midas in Brighton did a great job, will recommend to others.

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Paul and his team are the Best mechanic I've been to since moving here. Quick easy affordable and reliable. They really do take care of their customers. My go to mechanic from now on!

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Very happy with the service that has been given. Very honest n reliable. Booked ...

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Sheba, Holden Viva

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Rhiannon, Subaru Forester

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Baris, MAZDA 2

* Minimum service amounts apply

Midas Highpoint

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Fast and friendly service with a smile with plenty of extras provided. Would rec...

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Helen, Mitsubishi Triton

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Euro Auto Care

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"Good value and quality service. Highly recommended"

Witner, Lexus RX

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They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

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Bill and his team provided an excellent service and Bill's customer service is excellent. I will definitely be recommending to friends and family and returning to this workshop in the future .

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Tonella, Volkswagen Golf

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Jody, Mitsubishi Triton

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Justine, Alfa Romeo Giulietta

Exceltune

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Great knowledge and able to relay in simple language what has to be done. Any mechanic who suggests to leave the car for an extra day must be in love with the job.

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Glenn, HOLDEN CALAIS

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"Great friendly service"

Col, Audi A4

Highpoint Automotive Repairs

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"Excellent service will be returning in the future."

Kristy, Subaru Impreza

Best Way Mechanical and Tyre Repairs

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The service team were great. They provided a prompt service and my car ran smoot...

The service team were great. They provided a prompt service and my car ran smoothly after it. I will definitely get my car serviced at Best Way again. Thanks guys!! Nick

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Nick, Ford Focus

Repair Right Auto Mechanics

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Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Express Auto and Mechanical Service Centre

LAVERTON
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Mechanic was professional and kept to time lines. His work was of a very good st...

Mechanic was professional and kept to time lines. His work was of a very good standard and clearly explained the work he had done.

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Shoana, Mazda 3

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661