Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Austin mechanics in Barwon South West

Always There Automotive

GROVEDALE
star star star star star

LATEST REVIEW

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star star star star star_border

Guys did a good job, they kept me informed on progress and estimated pick up tim...

Guys did a good job, they kept me informed on progress and estimated pick up time.

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Dean, JEEP GRAND CHEROKEE

Midas Belmont-Geelong

BELMONT
star star star star star_half

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star star star star star

Fixed price car service were very helpful and made booking a service very easy. ...

Fixed price car service were very helpful and made booking a service very easy. The had good communication and courteous staff. Midas Belmont were excellent, the service was done promptly and the owner/ manager was very friendly and polite. I would recommend both fixed price car service and Midas Belmont - Geelong to anyone wanting to get work done on their vehicle.

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Scott, FORD FALCON

Geelong Automotive

BREAKWATER
star star star star_half star_border

LATEST REVIEW

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star star star star_border star_border

I was concerned when I arrived at the location and no one seemed to know anythin...

I was concerned when I arrived at the location and no one seemed to know anything about the mechanic I had booked with. There was no signage. No one recognised the name. While the guy who was in charge of the business turned up and seemed to be expecting me. It seemed to be a bit of a back yard operation. Even settling the bill seemed to be less than streamlined. It left me feeling less than confident. Saying that the guy did a good job.

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Tricia, Subaru Outback

Midas Hoppers Crossing

HOPPERS CROSSING
star star star star star_half

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star star star star star

The manager Tim is excellent and skilled in customer service. He ensured his ap...

The manager Tim is excellent and skilled in customer service. He ensured his apprentice Dimi met the tight deadlines in the major service that my car required. Dimi is an impressive asset to the company. His focus on achieving outcomes and meeting customer's needs is rarely seen in modern retail/customer service industries. Midas Hoppers Crossing will be my choice going forward. I hope it is your choice too.

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Carol, Mitsubishi Lancer

Midas Werribee Plaza

WERRIBEE
star star star star star

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star star star star star

Car needed service... car got serviced in a timely manner Price is good, way le...

Car needed service... car got serviced in a timely manner Price is good, way less money/time than the dealership People are nice aswell, ill be back for next service :)

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Brendan, Holden Commodore

Ocean Grove Service Centre

OCEAN GROVE
star star star star star

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star star star star star

"No fuss service. Very easy to deal with and a job well done."

Kimbra, Mitsubishi Lancer

Other Austin mechanics in Barwon South West

Fred's Auto Mechanic Repairs

WERRIBEE
star star star star star_border

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star star star star star

Very happy, arrived a bit late, they still had a car for me to use (but I decide...

Very happy, arrived a bit late, they still had a car for me to use (but I decided to walk home and back), the man was so nice, told me what they had done and what part had to be ordered and when to come back. Added bonus they swapped my tyres and balanced them also washed the exterior. Those where unexpected bonuses and at no charge. If busy maybe I won't get so lucky but will definitely recommend Fred's to my family and we are a 3 car household which will now be using Fred's.

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June, Hyundai Accent

McKinley Automotive Services

DRYSDALE
star star star star star

LATEST REVIEW

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star star star star star

I dropped off my car for its 100.000km service and received a call to say that ...

I dropped off my car for its 100.000km service and received a call to say that my car was ready. I was really happy with the way every thing was handled

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Nola, Toyota Yaris

Tyrepower & Repco Service Centre Port Melbourne

PORT MELBOURNE
star star star star star

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star star star star star

Great and professional service, on time and real quality, very friendly staff al...

Great and professional service, on time and real quality, very friendly staff also.

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Stephane, Mitsubishi Pajero

Tyrepower Werribee

HOPPERS CROSSING
star star star star star

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star star star star star_border

"It was good quicker and good price"

Pathit, Toyota Camry

Cox Auto Service Centre

SOUTH MELBOURNE
star star star star star_half

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star star star star star

"All good,thanks"

Micky, Audi Q3

Perfect Auto Service

HOPPERS CROSSING
star star star star star_border

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star star star star star_border

"Cheapest service in the area but with exceptional result! Really recommended."

Yaohan, Mitsubishi Lancer

Midas Sunshine

SUNSHINE NORTH
star star star star star_half

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star star star star star

Great service! Very friendly and welcoming. Let me know how long they would need...

Great service! Very friendly and welcoming. Let me know how long they would need it and finished on time!! First time I haven't had to waste the whole day waiting for my car.

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Joceline, Mercedes-Benz C-Class

Midas South Melbourne

SOUTH MELBOURNE
star star star star star_half

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star star star star star

Very friendly guys. There was a booking issue with Fixed Price but they were abl...

Very friendly guys. There was a booking issue with Fixed Price but they were able to slot me in anyway. Was also happy to go over everything in detail.

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Dominique, TOYOTA CAMRY

MC Auto Service Centre

HOPPERS CROSSING
star star star star star_border

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star star star star star

"Great service! They are honest and do their job correctly at a good price."

Paige, Toyota Corolla

Velocity Tyre & Auto

CAROLINE SPRINGS
star star star star star

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star star star star star_border

good service and advice. will be back for future services thanks vel cheers ra...

good service and advice. will be back for future services thanks vel cheers raz

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Raz, Hyundai ix35

Ultra Tune Melton

MELTON
star star star star star

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star star star star star

"Very professional and courteous"

Rajnesh, Hyundai ix35

Midas Service Centre Brighton

GARDENVALE
star star star star star

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star star star star star

"Comprehensive work and very well organized."

Alexandre, Ford Territory

Car Servicing & You Keilor Park

KEILOR PARK
star star star star star_half

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star star star star star

Fast and friendly customer service. Was very happy with the options to have the ...

Fast and friendly customer service. Was very happy with the options to have the loan car which made it easier with work and car wash and clean which made it such a great experience. Will definitely return.

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Mary, Holden Commodore

Rapid Tune Derrimut

DERRIMUT
star star star star star_half

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star star star star star

Pretty good. I've also had my previous service in this place and the result was ...

Pretty good. I've also had my previous service in this place and the result was good. Had one significant problem before but the people solved it professionally

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Krisna, Ford Focus

Star Auto Group Pty Ltd

SUNSHINE NORTH
star star star star star_half

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star star star star star_border

"All good"

Harawira, Holden Commodore

Highpoint Mufflers & Service Centre

MARIBYRNONG
star star star star star_border

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star star star star star

Did everything I wanted. Smooth transaction competitive price and friendly mecha...

Did everything I wanted. Smooth transaction competitive price and friendly mechanics

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Rehan, Nissan Pulsar

Autotech Service Centre

SUNSHINE WEST
star star star star star

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star star star star star

"great service and nice people."

David, Fiat Ducato

* Minimum service amounts apply

Midas Highpoint

MARIBYRNONG
star star star star star_half

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star star star star star

"Friendly and easy to deal with. Flexible. No issues"

Linh, Honda Jazz

Midas Yarraville

YARRAVILLE
star star star star star_half

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star star star star_border star_border

"Could have been more friendly"

Stu, Toyota Yaris

* Minimum service amounts apply

Euro Auto Care

HOPPERS CROSSING
star star star star star

LATEST REVIEW

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star star star star star

"Very good and quick service as described in the quote"

Ali, Honda Civic

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
star star star star star_border

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star star star star_border star_border

They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

Midas Essendon

ESSENDON
star star star star star_border

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star star star star star

I had one of those non-specific intermittent error messages occur with my Europe...

I had one of those non-specific intermittent error messages occur with my European car. One of those issues that the dealer usually strings me along for thousands of dollars. I was put on to an independent mechanic that had all the diagnosis equipment and who provided a pragmatic no-nonsense analysis. Within 24hrs I was off and running for under $200 with peace of mind restored and guarantees of resolution.

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Michael, Peugeot 407

* Minimum service amounts apply

Azzco Mechanical Service

HOPPERS CROSSING
star star star star star

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star star star star star

My experience with the machanic was A++ He made my husband and I very welcome a...

My experience with the machanic was A++ He made my husband and I very welcome and even offered to take us to the shopping center. My windscreen was replaced sooner than the expected time and the workshop experience was excellent. I would definitely use Azzco mechanical service again.

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Lisa, Nissan X-Trail

Ultra Tune North Melbourne

NORTH MELBOURNE
star star star star star_border

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star star star star star

Sam was genuine and trustworthy, everything you need in a mechanic! Completely r...

Sam was genuine and trustworthy, everything you need in a mechanic! Completely reliable service was completed well before I anticipated an entirely pleasant experience.Great customer service.

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arsh, Toyota Corolla

Protune Automotive

LAVERTON NORTH
star star star star star

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star star star star star

"Friendly and excellent service from Andrew"

Nick, Mazda CX-5

Trade Workshop

PORT MELBOURNE
star star star star star

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star star star star star

"Professional quality work...highly recommend"

Justine, Alfa Romeo Giulietta

Marsh Mechanics

MADDINGLEY
star star star star star_half

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star star star star star

"Great friendly service"

Col, Audi A4

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

LATEST REVIEW

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star star star star star

Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661