Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

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Top Audi mechanics in Barwon South West

Always There Automotive

GROVEDALE
star star star star star

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star star star star star

"Awesome, Pete was a legend"

Harry, Ford Courier

Midas Belmont-Geelong

BELMONT
star star star star star_half

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star star star star star

"Great service, good advice"

Dana, Suzuki Grand Vitara

ABS Geelong

BELL PARK
star star star star star

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star star star star star

I needed more work done than just a service. Paul at ABS was very understanding ...

I needed more work done than just a service. Paul at ABS was very understanding and helpful. I have no hesitation in going back in future

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ray, Mercedes-Benz E-Class

Geelong Automotive

BREAKWATER
star star star star_half star_border

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star star star star_border star_border

I was concerned when I arrived at the location and no one seemed to know anythin...

I was concerned when I arrived at the location and no one seemed to know anything about the mechanic I had booked with. There was no signage. No one recognised the name. While the guy who was in charge of the business turned up and seemed to be expecting me. It seemed to be a bit of a back yard operation. Even settling the bill seemed to be less than streamlined. It left me feeling less than confident. Saying that the guy did a good job.

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Tricia, Subaru Outback

Highton Automotive Services

HIGHTON
star star star star star

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star star star star star

The only thing I could fault was they cleaned off my recommended tyre rotation s...

The only thing I could fault was they cleaned off my recommended tyre rotation sticker on my window which had only just been put on the week before by Tyrepower.

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Natalie, SUZUKI ALTO

Midas Hoppers Crossing

HOPPERS CROSSING
star star star star star_half

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star star star star star

Shawn from Midas Hoppers Crossing provided a great service for my car! Quick Eff...

Shawn from Midas Hoppers Crossing provided a great service for my car! Quick Efficient and quality for a great price as well. Got to my car after the service and the added value of the nice air freshener inside it was great. Definitely recommend this place.

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Jonathan, Holden Cruze

Other Audi mechanics in Barwon South West

Ocean Grove Service Centre

OCEAN GROVE
star star star star star

LATEST REVIEW

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star star star star star_border

Price for normal servicing is fair. Waited for about 2 hours to complete the job...

Price for normal servicing is fair. Waited for about 2 hours to complete the job and was acceptable for a place without waiting area (although a cafe is just 3 shops down).

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Vincent, Citroen C4

Fred's Auto Mechanic Repairs

WERRIBEE
star star star star star_border

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star star star star star

Fred’s auto was a great and seamless experience. I definitely appreciated the fr...

Fred’s auto was a great and seamless experience. I definitely appreciated the free loan car. On return, I was billed exactly what I was quoted for the service and was surprised to find my car and engine washed as well! Will more than likely be back there for my next service.

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Arbi, Jeep Patriot

McKinley Automotive Services

DRYSDALE
star star star star star

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"Fair price. Still look out for other things on the car."

Vincent, Citroen C4

Tyrepower Werribee

HOPPERS CROSSING
star star star star star

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star star star star star

Fast and friendly service. They even re-scheduled their work to work on my car s...

Fast and friendly service. They even re-scheduled their work to work on my car so that it can be ready earlier. Well done and will be back again. Highly recommended.

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Sai, Honda Civic

Cox Auto Service Centre

SOUTH MELBOURNE
star star star star star_half

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star star star star star

"Friendly staff, great service."

Kaissar, Toyota Yaris

Goodyear Autocare Essendon

ESSENDON
star star star star star

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star star star star star

Terrific and friendly service, could not fault them! Will definitely use them ag...

Terrific and friendly service, could not fault them! Will definitely use them again

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Natalie, Toyota Kluger

Western Auto Services Pty Ltd

TOTTENHAM
star star star star star_half

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star star star star star

Western auto services were very helpful, fast and professional. They changed my ...

Western auto services were very helpful, fast and professional. They changed my headlights within 5mins. Would definitely recommend them.

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Lea, Holden Astra

Perfect Auto Service

HOPPERS CROSSING
star star star star star_border

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star star star star star

Service done quick and easy! they have flexible drop off times, friendly team, a...

Service done quick and easy! they have flexible drop off times, friendly team, and always look after my car :)

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Mischa, Holden Cruze

Midas Sunshine

SUNSHINE NORTH
star star star star star_half

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star star star star star

What I paid I for, I got. My mate recommended this to me, and this is the first ...

What I paid I for, I got. My mate recommended this to me, and this is the first time I tried it, and I think it's worth it.

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Muhammad, AUDI A4

Midas South Melbourne

SOUTH MELBOURNE
star star star star star_half

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I received an sms reminder day before the service, very much appreciated. Droppe...

I received an sms reminder day before the service, very much appreciated. Dropped my car on Saturday morning, again a big plus not being week day. I was advised my car is at the top of queue and they will call me in couple of hours which they did. Great attention to detail, they asked me if I want my window wipers changed. Which of course I did. They produced detailed report and explained verbally what has been done , much appreciated. Stellar experience, human treatment, great communication and courtesy. Very reasonable price too, highly recommended!

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Ludka, HYUNDAI i20

MC Auto Service Centre

HOPPERS CROSSING
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star star star star star

"Good. No problems."

Willie, Mitsubishi Mirage

Velocity Tyre & Auto

CAROLINE SPRINGS
star star star star star

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Great service, Will be going back, there. Have option for a free curiosity car. ...

Great service, Will be going back, there. Have option for a free curiosity car. Thanks Guys.

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Ray, Ford Focus

Ultra Tune Melton

MELTON
star star star star star

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"Very professional and courteous"

Rajnesh, Hyundai ix35

MKT Automotive

ALTONA NORTH
star star star star star

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star star star star star

"Very good servicing . Dropped and picked me for the service "

Priya, TOYOTA COROLLA

ABS South Melbourne

SOUTH MELBOURNE
star star star star star

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star star star star star

"Arel was easy to deal with and a nice guy, reasonably priced service too."

Samuel, Holden Barina

Midas Service Centre Brighton

GARDENVALE
star star star star star

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star star star star star

Excellent customer service. Went the extra mile by doing all the little things t...

Excellent customer service. Went the extra mile by doing all the little things that add up.

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Aaron, Volkswagen Golf

Car Servicing & You Keilor Park

KEILOR PARK
star star star star star_half

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Paul and his team are the Best mechanic I've been to since moving here. Quick ea...

Paul and his team are the Best mechanic I've been to since moving here. Quick easy affordable and reliable. They really do take care of their customers. My go to mechanic from now on!

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Champion, Holden Vectra

Rapid Tune Derrimut

DERRIMUT
star star star star star_half

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The staff were friendly and the work was done on time as planned and in a profes...

The staff were friendly and the work was done on time as planned and in a professional manner. Would definitely go back to them.

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Chantelle, Hyundai ix35

Star Auto Group Pty Ltd

SUNSHINE NORTH
star star star star star_half

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Excellent Service. Great price. They seem very trustworthy. I'll definitely ...

Excellent Service. Great price. They seem very trustworthy. I'll definitely be taking my car back here for my next service.

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Debbie, Volkswagen Golf VI Cabrio

* Minimum service amounts apply

Midas Highpoint

MARIBYRNONG
star star star star star_border

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"Friendly and easy to deal with. Flexible. No issues"

Linh, Honda Jazz

Highpoint Mufflers & Service Centre

MARIBYRNONG
star star star star star_border

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Did everything I wanted. Smooth transaction competitive price and friendly mecha...

Did everything I wanted. Smooth transaction competitive price and friendly mechanics

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Rehan, Nissan Pulsar

Autotech Service Centre

SUNSHINE WEST
star star star star star

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star star star star star

"Fast service"

Trinh, TOYOTA KLUGER

Midas Yarraville

YARRAVILLE
star star star star star_half

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star star star star star

"Very professional and friendly."

Brenton, Holden Calais

Melbourne North Service Centre

NORTH MELBOURNE
star star star star star

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star star star star star

Very informative, friendly, helpful. The car was serviced well and in a timely ...

Very informative, friendly, helpful. The car was serviced well and in a timely manner.

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Buddhi, Subaru Liberty

* Minimum service amounts apply

Euro Auto Care

HOPPERS CROSSING
star star star star star

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star star star star star_border

Friendly staff and done safety check in the whole car. Suggested key things and ...

Friendly staff and done safety check in the whole car. Suggested key things and state of other components that possibly needs serving in future. Overall its a good experience and will recommend

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linodh, Toyota Camry

Goodyear Autocare WaterGardens

TAYLORS LAKES
star star star star star_half

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Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

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Abraham, Nissan Pulsar

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
star star star star star_border

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star star star star_border star_border

They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

Fix All Automotive

RAVENHALL
star star star star star

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star star star star star

Prompt service.Very thorough.Lets you know of anything that needs doing ie Batte...

Prompt service.Very thorough.Lets you know of anything that needs doing ie Battery.Will use again

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Daisy, Mazda 2

Midas Essendon

ESSENDON
star star star star star_border

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star star star star star

Bill and his team provided an excellent service and Bill's customer service is e...

Bill and his team provided an excellent service and Bill's customer service is excellent. I will definitely be recommending to friends and family and returning to this workshop in the future .

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Tonella, Volkswagen Golf

Superior Tyres

KENSINGTON
star star star star star

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star star star star star

Friendly staff kept in touch throughout the day, informed me of cost before star...

Friendly staff kept in touch throughout the day, informed me of cost before starting any work and had my car ready at the expected time. Happy with service and convenient location, will use again.

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Sarah, MAZDA 3

Ultra Tune North Melbourne

NORTH MELBOURNE
star star star star star_border

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star star star star star

Easy to book, friendly staff and good value for money. I changed my car pick-up ...

Easy to book, friendly staff and good value for money. I changed my car pick-up time twice and staff were happy to oblige my request.

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Rachel, SUBARU IMPREZA

Protune Automotive

LAVERTON NORTH
star star star star star

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star star star star star

"Good friendly knew what he was talking about would recommend to anyone"

Jody, Mitsubishi Triton

Trade Workshop

PORT MELBOURNE
star star star star star

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star star star star star

"Professional quality work...highly recommend"

Justine, Alfa Romeo Giulietta

Exceltune

BRAYBROOK
star star star star star_half

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star star star star star

Great knowledge and able to relay in simple language what has to be done. Any me...

Great knowledge and able to relay in simple language what has to be done. Any mechanic who suggests to leave the car for an extra day must be in love with the job.

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Glenn, HOLDEN CALAIS

Marsh Mechanics

MADDINGLEY
star star star star star_half

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star star star star star

"Great friendly service"

Col, Audi A4

Highpoint Automotive Repairs

MARIBYRNONG
star star star star star_half

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star star star star star

"Excellent service will be returning in the future."

Kristy, Subaru Impreza

Best Way Mechanical and Tyre Repairs

SUNSHINE
star star star star star

LATEST REVIEW

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star star star star star

The service team were great. They provided a prompt service and my car ran smoot...

The service team were great. They provided a prompt service and my car ran smoothly after it. I will definitely get my car serviced at Best Way again. Thanks guys!! Nick

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Nick, Ford Focus

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

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star star star star star

Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

Express Auto and Mechanical Service Centre

LAVERTON
star star star star star

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star star star star star

Mechanic was professional and kept to time lines. His work was of a very good st...

Mechanic was professional and kept to time lines. His work was of a very good standard and clearly explained the work he had done.

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Shoana, Mazda 3

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Questions? Speak with a Service Advisor
1300 655 661