Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Alfa Romeo mechanics in Barwon South West

Affordable Tyres and Servicing

SOUTH GEELONG
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Affordable Tyres made life quick and easy! And as the name suggests Affordable!!...

Affordable Tyres made life quick and easy! And as the name suggests Affordable!! Thanks, guys!

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Amy, Hyundai Getz

Always There Automotive

GROVEDALE
star star star star star

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star star star star star

"Fixed quickly and good price. Thanks"

Lee, Toyota Hilux

Midas Belmont-Geelong

BELMONT
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star star star star star

I was very happy with the service provided and with the friendliness of the staf...

I was very happy with the service provided and with the friendliness of the staff.

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Shanae, Honda Accord

ABS Geelong

BELL PARK
star star star star star

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I really don’t know what they did to the car because they didn’t fill out the lo...

I really don’t know what they did to the car because they didn’t fill out the log book. When I asked how did it go, they responded with good. I knew I needed new tyres because it was picked up in my last service somewhere else but they didn’t say anything. Just needed to explain what they actually did to the car and I would have been happier. Overall, pretty good.

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Bec, Honda Civic

Geelong Automotive

BREAKWATER
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I was concerned when I arrived at the location and no one seemed to know anythin...

I was concerned when I arrived at the location and no one seemed to know anything about the mechanic I had booked with. There was no signage. No one recognised the name. While the guy who was in charge of the business turned up and seemed to be expecting me. It seemed to be a bit of a back yard operation. Even settling the bill seemed to be less than streamlined. It left me feeling less than confident. Saying that the guy did a good job.

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Tricia, Subaru Outback

Highton Automotive Services

HIGHTON
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The only thing I could fault was they cleaned off my recommended tyre rotation s...

The only thing I could fault was they cleaned off my recommended tyre rotation sticker on my window which had only just been put on the week before by Tyrepower.

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Natalie, SUZUKI ALTO

Midas Hoppers Crossing

HOPPERS CROSSING
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star star star star star

The manager Tim is excellent and skilled in customer service. He ensured his ap...

The manager Tim is excellent and skilled in customer service. He ensured his apprentice Dimi met the tight deadlines in the major service that my car required. Dimi is an impressive asset to the company. His focus on achieving outcomes and meeting customer's needs is rarely seen in modern retail/customer service industries. Midas Hoppers Crossing will be my choice going forward. I hope it is your choice too.

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Carol, Mitsubishi Lancer

Other Alfa Romeo mechanics in Barwon South West

Ocean Grove Service Centre

OCEAN GROVE
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Price for normal servicing is fair. Waited for about 2 hours to complete the job...

Price for normal servicing is fair. Waited for about 2 hours to complete the job and was acceptable for a place without waiting area (although a cafe is just 3 shops down).

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Vincent, Citroen C4

Fred's Auto Mechanic Repairs

WERRIBEE
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"Clearly says car wash and vacuum included but no car wash."

Paul, Nissan Maxima

McKinley Automotive Services

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A wee secret in Drysdale! Great service-finished earlier, so was able to pick up...

A wee secret in Drysdale! Great service-finished earlier, so was able to pick up car sooner great job.Highly recommended.

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Mark, Honda JAZZ

Tyrepower Werribee

HOPPERS CROSSING
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"Thanks"

Vijay, Audi A4

Cox Auto Service Centre

SOUTH MELBOURNE
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"Excellent service and advice. I would highly recommend."

Ranga, BMW 3 Series

Goodyear Autocare Essendon

ESSENDON
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They were very fast and efficient with my car service. Sebastian was extremely h...

They were very fast and efficient with my car service. Sebastian was extremely helpful with advice and recommendations. Very trustworthy, A+ for service.

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Bart, Holden Barina

Perfect Auto Service

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The mechanics was good, they explained all the work done in detail and didn't do...

The mechanics was good, they explained all the work done in detail and didn't do any work unless requested by the owner of the car

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Annette, Holden Commodore

Midas Sunshine

SUNSHINE NORTH
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"Happy to go back again ."

Joe, Holden Commodore

Midas South Melbourne

SOUTH MELBOURNE
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Very professional and courteous. Chris called me prior commencing work, explaini...

Very professional and courteous. Chris called me prior commencing work, explaining what will be done and what will it cost. Walked out with a car in good condition and feeling well served. Good job guys!

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Ville, TOYOTA CAMRY

MC Auto Service Centre

HOPPERS CROSSING
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I did a major service and timing belt kit service and I am very happy with their...

I did a major service and timing belt kit service and I am very happy with their work on my car. They quoted best price than other workshops. The car drives much better and I would like to thank them for doing the job professionally. They even replaced parts such as wipers with good quality ones and globe lights for free. I would recommend MC for auto service.

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Simon, Mitsubishi Magna

Velocity Tyre & Auto

CAROLINE SPRINGS
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Very friendly people and great service. Will definitely head back soon to check ...

Very friendly people and great service. Will definitely head back soon to check out there other services as well.

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Karen, Volkswagen Golf

Ultra Tune Melton

MELTON
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"Very professional and very friendly."

Linda, Suzuki Swift

MKT Automotive

ALTONA NORTH
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"Very good servicing . Dropped and picked me for the service "

Priya, TOYOTA COROLLA

ABS South Melbourne

SOUTH MELBOURNE
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"Shop owner Arel was really nice and let me know when my car was ready"

Stewart, Subaru XV

Midas Service Centre Brighton

GARDENVALE
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Excellent customer service. Went the extra mile by doing all the little things t...

Excellent customer service. Went the extra mile by doing all the little things that add up.

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Aaron, Volkswagen Golf

Car Servicing & You Keilor Park

KEILOR PARK
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Fast and friendly customer service. Was very happy with the options to have the ...

Fast and friendly customer service. Was very happy with the options to have the loan car which made it easier with work and car wash and clean which made it such a great experience. Will definitely return.

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Mary, Holden Commodore

Rapid Tune Derrimut

DERRIMUT
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Whilst the service itself was completed satisfactorily I was left somewhat disap...

Whilst the service itself was completed satisfactorily I was left somewhat disappointed with the duty of care taken with various aspects of how my car was treated. Eg. Complimentary car wash aspect and log book not stamped. In spite of this the crew seemed pleasant.

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Giancarlo, Audi A5 Coupe

Star Auto Group Pty Ltd

SUNSHINE NORTH
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Very happy with the service that has been given. Very honest n reliable. Booked ...

Very happy with the service that has been given. Very honest n reliable. Booked in my second car on the spot :-) n recommended to 2 of my colleagues. Thank you from a very satisfied customer.

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Sheba, Holden Viva

* Minimum service amounts apply

Midas Highpoint

MARIBYRNONG
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"Friendly and easy to deal with. Flexible. No issues"

Linh, Honda Jazz

Highpoint Mufflers & Service Centre

MARIBYRNONG
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Did everything I wanted. Smooth transaction competitive price and friendly mecha...

Did everything I wanted. Smooth transaction competitive price and friendly mechanics

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Rehan, Nissan Pulsar

Autotech Service Centre

SUNSHINE WEST
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"Fast service"

Trinh, TOYOTA KLUGER

Midas Yarraville

YARRAVILLE
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"Very professional and friendly."

Brenton, Holden Calais

* Minimum service amounts apply

Euro Auto Care

HOPPERS CROSSING
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Friendly staff and done safety check in the whole car. Suggested key things and ...

Friendly staff and done safety check in the whole car. Suggested key things and state of other components that possibly needs serving in future. Overall its a good experience and will recommend

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linodh, Toyota Camry

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
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They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

Fix All Automotive

RAVENHALL
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Prompt service. Friendly and lets you know of any issues for the following servi...

Prompt service. Friendly and lets you know of any issues for the following service. Will use again.

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Daisy, Toyota Echo

Midas Essendon

ESSENDON
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Had a virgin velocity point offer that wasn't honoured. No points. Also telling ...

Had a virgin velocity point offer that wasn't honoured. No points. Also telling me so many things that were, in their words ‘cracked’ and needed replacing was a bit suspicious. In the end, paid for an expensive driveline replacement that cost 5 times as much as the service

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Narak, Toyota Corolla

* Minimum service amounts apply

Azzco Mechanical Service

HOPPERS CROSSING
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Extremely happy with the work carried out. The staff were helpful & friendly. Wo...

Extremely happy with the work carried out. The staff were helpful & friendly. Would not hesitate to return for future servicing & work.

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Margaret, Nissan Pulsar

Superior Tyres

KENSINGTON
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Friendly staff kept in touch throughout the day, informed me of cost before star...

Friendly staff kept in touch throughout the day, informed me of cost before starting any work and had my car ready at the expected time. Happy with service and convenient location, will use again.

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Sarah, MAZDA 3

Ultra Tune North Melbourne

NORTH MELBOURNE
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"Open, honest and reliable."

Penelope, Toyota Corolla

Protune Automotive

LAVERTON NORTH
star star star star star

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"Friendly and excellent service from Andrew"

Nick, Mazda CX-5

Trade Workshop

PORT MELBOURNE
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"Professional quality work...highly recommend"

Justine, Alfa Romeo Giulietta

Exceltune

BRAYBROOK
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I thought that the experience with Exceltune was good, they contacted me regardi...

I thought that the experience with Exceltune was good, they contacted me regarding other work needed, and kept the replaced pieces to show me on pickup so I could see they had done the work.

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Alan, HYUNDAI TUCSON

Marsh Mechanics

MADDINGLEY
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"Great friendly service"

Col, Audi A4

Highpoint Automotive Repairs

MARIBYRNONG
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"Excellent service will be returning in the future."

Kristy, Subaru Impreza

Repair Right Auto Mechanics

LAVERTON NORTH
star star star star star

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Was well informed of the the work undertaken and any possible issues for future ...

Was well informed of the the work undertaken and any possible issues for future reference. Happy to go back

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Daniel, Holden Cruze

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1300 655 661