Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Austin mechanics in South

* Minimum service amounts apply

Specialist Auto Hobart

HOBART CBD
star star star star star_half

LATEST REVIEW

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star star star star star

Overall a good experience. A few minor issues. The team was unable to reset the ...

Overall a good experience. A few minor issues. The team was unable to reset the service reminder in the car's dash and they were initially unaware that a courtesy car had been booked, leading to a short delay before I could get on my way to work. Otherwise great and I'd definitely return and recommend them to others.

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James, Mitsubishi Lancer

AutoTechnik

HOBART CBD
star star star star star_half

LATEST REVIEW

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star star star star star

Excellent customer service, prompt and efficient. What they quote is what they c...

Excellent customer service, prompt and efficient. What they quote is what they charge.

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Peter, Mazda 3

Ecotune Automotive

BLACKMANS BAY
star star star star_half star_border

LATEST REVIEW

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star star star star star

We are extremely happy with the service and the price. The friendly mechanic gav...

We are extremely happy with the service and the price. The friendly mechanic gave us a lift home and picked us back up when the service was done. One thing to note is that he is presently working from his house while he seeks new premises and knowing this makes him easier to find :) Highly recommended.

Read more

Eric, Toyota Hiace

Specialist Auto Mornington

MORNINGTON
star star star star star

LATEST REVIEW

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star star star star star

"Great Service, Thanks , ute running a treat"

Adrian, Toyota Hilux

Midas Launceston

LAUNCESTON CBD
star star star star star_half

LATEST REVIEW

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star star star star star_border

The service was completed on time, the cost was good and the mechanic called bef...

The service was completed on time, the cost was good and the mechanic called before fixing an additional minor problem. Action in terms of future repairs was also discussed. Overall, I found the service provided as excellent.

Read more

Clyde, Subaru Forester

Other Austin mechanics in South

Top Drop Automotive

WEST LAUNCESTON
star star star star star_half

LATEST REVIEW

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star star star star star

"Great service, highly recommended."

Kathryn, Toyota Kluger

Repco Authorised Service Hallam Auto Works

HALLAM
star star star star star_half

LATEST REVIEW

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star star star star star

David and his team did an excellent job of replacing my clutch and refitting a n...

David and his team did an excellent job of replacing my clutch and refitting a new back box on my exhaust. Provided excellent service by also advising me what other issues are worth doing down the track with my Mini Cooper. Got the feeling with David I wasn't being ripped off or over charged like most mechanics do, genuine to the point old school mechanic whom I'd definitely use again. Thanks David! Dominic

Read more

Dominic, Mini Mini

Tyrepower Werribee

HOPPERS CROSSING
star star star star star

LATEST REVIEW

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star star star star star

Have had a number of cars serviced. Always happy with job. On time completion. H...

Have had a number of cars serviced. Always happy with job. On time completion. Helpful staff. Will continue to use.

Read more

Robert, Mitsubishi Lancer

Rapid Tune Pakenham

PAKENHAM
star star star star star_half

LATEST REVIEW

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star star star star star

They were so good and explained everything in detail so I could understand what ...

They were so good and explained everything in detail so I could understand what needed to e done. They were very nice and professional. highly recommended

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Mrs Webb, Toyota Hilux

Perfect Auto Service

HOPPERS CROSSING
star star star star star_border

LATEST REVIEW

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star star star star star

Awesome service, took it in at 9am and it was finished at 11.15am... will go bac...

Awesome service, took it in at 9am and it was finished at 11.15am... will go back again

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Jamie, Hyundai Getz

Rapid Tune Carrum Downs

CARRUM DOWNS
star star star star star_half

LATEST REVIEW

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star star star star star

Top notch attention to detail, service, and courtesy from the Carrum Downs Rapid...

Top notch attention to detail, service, and courtesy from the Carrum Downs Rapid Tune team. The mechanic shop manager for the day, Dale, was open to seeking alternative solutions and prices to achieve the same, or better, outcome, even though my first experience was just an inspection. The courtesy car was a huge appreciation of time and bother saved. Thanks for working together!!

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Graham, Kia Pregio

Midas Sunshine

SUNSHINE NORTH
star star star star star_half

LATEST REVIEW

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star star star star_border star_border

I thought it was expensive for the work that was done. An oil flush and change r...

I thought it was expensive for the work that was done. An oil flush and change rotate my wheels and 2 parking globes that I had to replace due to they were replaced with ordinary globes and I have blue lights

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Chris, Kia Cerato

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

It's a new business in an industrial estate so don't expect a shiny workshop but...

It's a new business in an industrial estate so don't expect a shiny workshop but the service was fantastic. Was picked up and dropped of at no charge. They even cleaned the inside of the car for me and would have given it a wash except that it was raining. They are obviously going all out to win new repetitive business so it's a good time to use these guys. Very competitive price and everything was done without hassle. I had some concerns about the brake pads which they checked and said were fine so nice to see they didn't do something that didn't need doing! I'll be coming back.

Read more

Kieran, Mazda 3

MC Auto Service Centre

HOPPERS CROSSING
star star star star star_border

LATEST REVIEW

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star star star star star

"Would highly recommend! Thanks"

Alex, Holden Captiva

Rapid Tune Cranbourne

CRANBOURNE
star star star star star_half

LATEST REVIEW

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star star star star star_border

The car wash was missed but overall I am happy with the service on my car and th...

The car wash was missed but overall I am happy with the service on my car and the assistance from everyone at Rapid Tune.

Read more

Ebony, Nissan Tiida

Velocity Tyre & Auto

CAROLINE SPRINGS
star star star star star

LATEST REVIEW

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star star star star star

Very friendly people and great service. Will definitely head back soon to check ...

Very friendly people and great service. Will definitely head back soon to check out there other services as well.

Read more

Karen, Volkswagen Golf

Ultra Tune Melton

MELTON
star star star star star

LATEST REVIEW

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star star star star star

"They were very helpful explained everything really well"

Pam, Mazda 2

Goodyear Autocare Airport West

AIRPORT WEST
star star star star star

LATEST REVIEW

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star star star star star

Service was prompt and they phoned me before doing any extra work needed. When i...

Service was prompt and they phoned me before doing any extra work needed. When i picked up car they advised of est. costs that should be addressed at next service.

Read more

Anne, Subaru Impreza

Midas Hoppers Crossing

HOPPERS CROSSING
star star star star star_half

LATEST REVIEW

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star star star star star_border

The staff were very nice and quick. They offered saturday services which made it...

The staff were very nice and quick. They offered saturday services which made it easy as i work Monday to Friday.

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Matthew, Holden Sportwagon

Rapid Tune Mornington

MORNINGTON
star star star star star_half

LATEST REVIEW

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star star star star star

I am very happy with the service provided, including the additional work they re...

I am very happy with the service provided, including the additional work they recommended. However, it wasn't until I returned after nearly 3 hours, to collect my car, that I was advised of a few extra recommendations. The manager was great. He gave me a written quote and a clear explanation and was quite prepared to complete the work that day. However, I was a little surprised I had not been contacted well in advance of this time, regarding the extra work and how long it would take to complete. In the end it took a further 2.5 hours. But, overall, my experience was very positive! They are very friendly and very helpful. I have already recommended them to friends and will definitely return for my next service.

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Jane, MAZDA Mazda3

Midas Sunbury

SUNBURY
star star star star star_half

LATEST REVIEW

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star star star star star

"very easy to use and the service was excellent and the people very helpful."

Kimba, Toyota FJ Cruiser

Midas Frankston

FRANKSTON
star star star star star_half

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star star star star star

"Quick and easy. Good quality service"

Glen, Nissan X-Trail

ABS Seaford

SEAFORD
star star star star star

LATEST REVIEW

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star star star star star

Excellent and very convenient, awesome customer service. I will recommend to any...

Excellent and very convenient, awesome customer service. I will recommend to anyone. Jag from CarrumDowns.

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Jag, TOYOTA PRADO

Car Servicing & You Keilor Park

KEILOR PARK
star star star star star_half

LATEST REVIEW

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star star star star star_border

They were able to lend me a courtesy car which made my day much easier. They als...

They were able to lend me a courtesy car which made my day much easier. They also texted me when my car was ready, which was sooner than I expected.

Read more

Eleanor, Mazda 2

Rapid Tune Derrimut

DERRIMUT
star star star star star_half

LATEST REVIEW

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star star star star star

Pretty good. I've also had my previous service in this place and the result was ...

Pretty good. I've also had my previous service in this place and the result was good. Had one significant problem before but the people solved it professionally

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Krisna, Ford Focus

Midas Auto Service Centre Ballarat

DELACOMBE
star star star star star_half

LATEST REVIEW

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star star star star star

Service carried out was excellent and I was advised promptly if additional works...

Service carried out was excellent and I was advised promptly if additional works were required on the vehicle. They also took the initiative and attended to a number of other items which were required.

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Kevyn, Land Rover Discovery 3

Star Auto Group Pty Ltd

SUNSHINE NORTH
star star star star star_half

LATEST REVIEW

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star star star star star

Very honest & reliable professional service for my Jeep. Recommend for anyone to...

Very honest & reliable professional service for my Jeep. Recommend for anyone to try them.

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Rasen, Jeep Compass

Midas Service Centre Fountain Gate

NARRE WARREN
star star star star star_half

LATEST REVIEW

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star star star star star

Service was done within an hour, Midas put an entry into log book as well due to...

Service was done within an hour, Midas put an entry into log book as well due to minor service. Car was thoroughly checked and inspected. Overall not a bad experience and cheaper too. After booking online I received a call from Fixed Price Car Service within 15 mins to confirm booking with me. Received an email today from them to rate experience to claim 12 months rode side assistance.

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Raj, HONDA ACCORD

ABS Mornington

MORNINGTON
star star star star star

LATEST REVIEW

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star star star star star

"On time and full detailed report. Price was half of what the dealership quoted."

Joe, BMW X3

Charge Less Autos

KANGAROO FLAT
star star star star star

LATEST REVIEW

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star star star star star

They where friendly helpful didn't do anything without asking. Will go back for ...

They where friendly helpful didn't do anything without asking. Will go back for sure. Highly recommended

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Catherine, Mitsubishi ASX

Midas Werribee Plaza

WERRIBEE
star star star star star

LATEST REVIEW

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star star star star star

Car needed service... car got serviced in a timely manner Price is good, way le...

Car needed service... car got serviced in a timely manner Price is good, way less money/time than the dealership People are nice aswell, ill be back for next service :)

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Brendan, Holden Commodore

Bridgestone Select Fountain Gate

NARRE WARREN
star star star star star_border

LATEST REVIEW

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star star star star star

Stuart was more than willing to check all aspects of the log book service were c...

Stuart was more than willing to check all aspects of the log book service were covered. Very happy,!

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Carol, Renault Megane III

The Tyre Place Mornington

MORNINGTON
star star star star star

LATEST REVIEW

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star star star star star

"All worked completed in a excellent & timely manner, with good advice, Thanks."

Robert, MITSUBISHI CHALLENGER

Rapid Tune Langwarrin

LANGWARRIN
star star star star star

LATEST REVIEW

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star star star star star

Gary from rapid tune was very friendly and called before carrying out an extra l...

Gary from rapid tune was very friendly and called before carrying out an extra little job that was needed on my car, very happy and will use these guys again.

Read more

helen, Holden Commodore

Natrad Ballarat

WENDOUREE
star star star star star_half

LATEST REVIEW

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star star star star star

Dropped me home when I took the car in, done in a few hours. Broke down all the ...

Dropped me home when I took the car in, done in a few hours. Broke down all the work for me to check out and had a list of things to keep an eye on etc.

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Mykel, Holden Calais

* Minimum service amounts apply

Euro Auto Care

HOPPERS CROSSING
star star star star star

LATEST REVIEW

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star star star star star

"Honestly the best bloke to work on a car, attention to detail, honest guy."

Jonathan, Volkswagen Golf

Ocean Grove Service Centre

OCEAN GROVE
star star star star star

LATEST REVIEW

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star star star star star

"No fuss service. Very easy to deal with and a job well done."

Kimbra, Mitsubishi Lancer

Moving Motors Pty Ltd

TULLAMARINE
star star star star star

LATEST REVIEW

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star star star star star_border

Great customer service and fast! Went above and beyond to get me a courtesy car ...

Great customer service and fast! Went above and beyond to get me a courtesy car and stayed late to fix my car! Will be back :)

Read more

jess, Holden Astra

Goodyear Autocare WaterGardens

TAYLORS LAKES
star star star star star_half

LATEST REVIEW

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star star star star star_border

Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

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Abraham, Nissan Pulsar

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

They didn't include everything listed in the service book and listed on the webs...

They didn't include everything listed in the service book and listed on the website for a standard service such as checking breaks and rotating my tires not sure the reason why so I will give them a call tomorrow.

Read more

Krista, Mazda 3

ABS Shepparton

SHEPPARTON CBD
star star star star star_half

LATEST REVIEW

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star star star star star

"Great Service. Quick and easy to deal with. Reasonable pricing."

Whitney, Ford Everest

Echuca Performance

ECHUCA CBD
star star star star star_border

LATEST REVIEW

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star star star star star_border

"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

LATEST REVIEW

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star star star star star

"very courteous,prompt service"

Colleen, Holden Commodore

Sureshift Automatics

FRANKSTON
star star star star star_half

LATEST REVIEW

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star star star star star

This is an owner run and managed service which is good if like me, you want to k...

This is an owner run and managed service which is good if like me, you want to keep small businesses in the community alive. My car was ready when I was told it would be, the mechanic was honest and open about what work may need to be completed in the future. Very fair pricing and a trustworthy person. Will be returning to the same place for my next service.

Read more

Sarah, Mitsubishi 380

King Bear Auto

EAST BENDIGO
star star star star star_half

LATEST REVIEW

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star star star star star

"Work finished promptly and professionally."

Gayle, Hyundai Accent/Excel

Fred's Auto Mechanic Repairs

WERRIBEE
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

"Clearly says car wash and vacuum included but no car wash."

Paul, Nissan Maxima

* Minimum service amounts apply

Azzco Mechanical Service

HOPPERS CROSSING
star star star star star

LATEST REVIEW

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star star star star star

Extremely happy with the work carried out. The staff were helpful & friendly. Wo...

Extremely happy with the work carried out. The staff were helpful & friendly. Would not hesitate to return for future servicing & work.

Read more

Margaret, Nissan Pulsar

McKinley Automotive Services

DRYSDALE
star star star star star

LATEST REVIEW

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star star star star star

I dropped off my car for its 100.000km service and received a call to say that ...

I dropped off my car for its 100.000km service and received a call to say that my car was ready. I was really happy with the way every thing was handled

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Nola, Toyota Yaris

Seaside Auto Care

MORNINGTON
star star star star star

LATEST REVIEW

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star star star star star

Well I must say I rang around and looked for 100k timing belt kit service with a...

Well I must say I rang around and looked for 100k timing belt kit service with a few extras needed to be done. Seaside Auto Care went out of its way to assist me and with professional and customer focus I got the results I wanted. Definitely use them again. Great work keep it up. Wade.

Read more

Wade, MITSUBISHI TRITON

Berwick Automotive Specialists

BERWICK
star star star star star

LATEST REVIEW

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star star star star star

Friendly helpful staff, Chris was great to deal with, very clean & professional ...

Friendly helpful staff, Chris was great to deal with, very clean & professional workshop

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Steve, BMW 3 Series

J Smith Motors

MORWELL
star star star star star

LATEST REVIEW

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star star star star star

I had a very easy experience, dropped the keys off and was provided a lift to wo...

I had a very easy experience, dropped the keys off and was provided a lift to work. The work was all finished when I came back later in the day and it was very easy to make payment and the price was exactly as quoted. Will definitely use this business again.

Read more

Kimberley, Hyundai Getz

MRT Automotive

MOAMA
star star star star star

LATEST REVIEW

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star star star star star

A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

Read more

Trevor, Volkswagen Polo

A1 Tyres & More

CHELSEA HEIGHTS
star star star star star

LATEST REVIEW

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star star star star star

"The guys at A1 Tyres are fantastic!."

Madelaine, Suzuki Swift

Marsh Mechanics

MADDINGLEY
star star star star star_half

LATEST REVIEW

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star star star star star

"Great friendly service"

Col, Audi A4

Tyreforce

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

Read more

Erin, Kia Rio

Tyre Spot

LYNBROOK
star star star star star_half

LATEST REVIEW

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star star star star star

Very good service and did extra service without charge. I also had a discount on...

Very good service and did extra service without charge. I also had a discount on my brake pads which was great. Clean the engine and tyres which was another bonus. They had just open for 2 months and are trying to gain customers. Keep up the good work and I'll be back for sure and will definitely recommend my friends to go there.

Read more

Chuong, Holden Barina

* Minimum service amounts apply

Tyreright Hastings

HASTINGS
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

I drive a new vw it's serviced every 15 thousand km the next service should be 6...

I drive a new vw it's serviced every 15 thousand km the next service should be 60 thousand and not 55. So much for keeping the books up to date on my new car?.

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Andrew, Volkswagen Tiguan

Gregs Auto Care & Batteries

LANGWARRIN SOUTH
star star star star star

LATEST REVIEW

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star star star star star

Was a little concerned with the time spent to complete service, but when I arriv...

Was a little concerned with the time spent to complete service, but when I arrived to pick up a sparkling clean car, and realized the time was spent on my vehicle by a mechanic who takes pride in his work , I was totally blown away .Old school service not common any more Thanks Greg, son in laws car booked in next week .

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Gary, Jeep Grand Cherokee

Kings Autocare Pty Ltd

COOLAROO
star star star star star

LATEST REVIEW

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star star star star star

"Good service...friendly."

Adam, Toyota Camry

Bravo Race Engineering

MILDURA
star star star star star

LATEST REVIEW

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star star star star star

"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

AllCars Cranbourne West

CRANBOURNE WEST
star star star star star

LATEST REVIEW

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star star star star star

"Good work. Friendly."

Neil, Holden Commodore

Beagle Boys Automotive

ROSEBUD WEST
star star star star star

LATEST REVIEW

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star star star star star

Tim went out of their way for me gave me a loaner, also did extra things than I ...

Tim went out of their way for me gave me a loaner, also did extra things than I expected. Explained future work that will need doing overall it was a very good experience, also the price was very good Beagle Boys runs mainly on Word of Mouth and I would definitely recommend them

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peter, Hyundai Getz

ABS Morwell

MORWELL
star star star star_border star_border

Bridgestone Select Cranbourne

CRANBOURNE
star star star star_border star_border

LATEST REVIEW

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star star star star_border star_border

"Didnt see much difference..."

Ethan, Toyota Corolla

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1300 655 661