Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top mechanics in South

Specialist Auto Hobart

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They were helpful and friendly. Will get my car serviced there next time. Would ...

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Rapid Tune Pakenham

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Extremely reliable, flexible with times, was given a loan car for free and car was ready within a coupe of hours. Highly recommend. Very female friendly also!

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Emma, Jeep Grand Cherokee

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Service done quick and easy! they have flexible drop off times, friendly team, and always look after my car :)

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Midas Sunshine

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What an awesome place you guys are amazing I'm so happy with the service and the...

What an awesome place you guys are amazing I'm so happy with the service and the little extra things that you did! I will definitely be coming back from now on :)

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Freya, Holden Commodore

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Overall, my experience was better. First, I got the appointment on the time I wa...

Overall, my experience was better. First, I got the appointment on the time I was free. Second, me and my car were treated very well. Third, I believe there was a bit extra work done for free. Fourth, I liked the way the guy informed me about the things need attention which otherwise I wouldn't know myself. Keep it up 👍🏻

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Mehtab, Honda Accord Euro

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I did a major service and timing belt kit service and I am very happy with their...

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Simon, Mitsubishi Magna

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Very friendly people and great service. Will definitely head back soon to check out there other services as well.

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Karen, Volkswagen Golf

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"Friendly staffs and Excellent service."

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Sean, Fiat 500/500C

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Rapid Tune Mornington

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Harawira, Holden Commodore

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Chantelle, Hyundai ix35

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Service was done within an hour, Midas put an entry into log book as well due to minor service. Car was thoroughly checked and inspected. Overall not a bad experience and cheaper too. After booking online I received a call from Fixed Price Car Service within 15 mins to confirm booking with me. Received an email today from them to rate experience to claim 12 months rode side assistance.

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Raj, HONDA ACCORD

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Very well run efficient centre with friendly staff and very pleasant to deal with. Very happy with the service.

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Michael, Toyota COROLLA

ABS Mornington

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Excellent 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀�...

Excellent 😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀😀

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Deb, Toyota RAV4

Charge Less Autos

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"Excellent customer service.... Very happy 10/10"

Carly, Honda Civic

Goodyear Autocare Chelsea

CHELSEA
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"I would recommend Goodyear Chelsea to everybody."

john, Mitsubishi Lancer

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Rapid Tune Langwarrin

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Great customer service! Gary kept me updated during the service and was very inf...

Great customer service! Gary kept me updated during the service and was very informative. 5 Stars!

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James, Jeep Cherokee

Euro Auto Care

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"Honestly the best bloke to work on a car, attention to detail, honest guy."

Jonathan, Volkswagen Golf

Moving Motors Pty Ltd

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"Ninos was very helpful. Thx for the service"

Glen, Audi A3/A3 Sportback

Ocean Grove Service Centre

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"No fuss service. Very easy to deal with and a job well done."

Kimbra, Mitsubishi Lancer

Natrad Ballarat

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Very friendly and great customer service. Thoroughly looked over my car and told...

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Brad, Hyundai Tucson

Midas Caroline Springs

RAVENHALL
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They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

Berwick Auto Electrics & Mechanical

BERWICK
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Hassle free service, from booking through to completion... and they even fixed m...

Hassle free service, from booking through to completion... and they even fixed my oil leak!!

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Adam, Toyota YARIS

Fix All Automotive

RAVENHALL
star star star star star

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Value for money. Easy to talk to. Very informative. Highly recommended. Well def...

Value for money. Easy to talk to. Very informative. Highly recommended. Well definitely will call again.

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Tito, HOLDEN BARINA

ABS Geelong

BELL PARK
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I needed more work done than just a service. Paul at ABS was very understanding ...

I needed more work done than just a service. Paul at ABS was very understanding and helpful. I have no hesitation in going back in future

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ray, Mercedes-Benz E-Class

ABS Shepparton

SHEPPARTON CBD
star star star star star_half

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The service I received was excellent and friendly. I was dropped off in town whi...

The service I received was excellent and friendly. I was dropped off in town while the car was being serviced and promptly picked up to collect my car. I recommend ABS Shepparton as a service provider and Fixedprice CarService also for their great service. It saved us money by being able to have a choice for the same service.

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Richard, HYUNDAI i30

Echuca Performance

ECHUCA CBD
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"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

Bendigo Complete Auto Care

IRONBARK
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"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

Sureshift Automatics

FRANKSTON
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"efficient, thorough, fair price."

Graeme, Kia Grand Carnival

Goodyear Autocare WaterGardens

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Fairly good service. Had to call back as invoice was not emailed as promised and...

Fairly good service. Had to call back as invoice was not emailed as promised and address was written incorrectly

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Abraham, Nissan Pulsar

King Bear Auto

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It was great! Friendly, did what they said they would do and my car was finished...

It was great! Friendly, did what they said they would do and my car was finished at the time I requested. This is the first place that has taken the time to explain everything to me about the work they have done and future work that will be required. Will definitely go back 👌

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Sally, BMW 3 Series

Garage Full Throttle

CAMPBELLFIELD
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"Very professional and friendly would recommend to other people to go there"

Brent, Holden Commodore

Any Terrain Automotive

SEAFORD
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star star star star star

"Very nice customer service, happy with price and info they gave me"

Monika, Hyundai Elantra

Seaside Auto Care

MORNINGTON
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star star star star star

"👍 😀"

Deb, Toyota RAV4

McKinley Automotive Services

DRYSDALE
star star star star star

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star star star star star

A wee secret in Drysdale! Great service-finished earlier, so was able to pick up...

A wee secret in Drysdale! Great service-finished earlier, so was able to pick up car sooner great job.Highly recommended.

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Mark, Honda JAZZ

Berwick Automotive Specialists

BERWICK
star star star star star

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"Job done as specified also, shown what needs looking at."

Glen, Mazda Tribute

Goodyear Autocare Glenroy

GLENROY
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"Good customer service and job well done."

Manish, Mitsubishi Lancer

MRT Automotive

MOAMA
star star star star star

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Great service, friendly and informative. Would recommend to anyone needing a fas...

Great service, friendly and informative. Would recommend to anyone needing a fast, thorough car service.

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Craig, TOYOTA RAV4

About Auto Mechanics

HAMPTON PARK
star star star star star_half

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The staff were ready for me when I arrived. They informed me the job would take ...

The staff were ready for me when I arrived. They informed me the job would take about an hour, which it did. Apart from a bit of a mix-up with the invoice initially being filled out in the wrong name and the smell of smoke in my car on pick-up, all went smoothly.

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Christine, TOYOTA YARIS

Exceltune

BRAYBROOK
star star star star star_half

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I thought that the experience with Exceltune was good, they contacted me regardi...

I thought that the experience with Exceltune was good, they contacted me regarding other work needed, and kept the replaced pieces to show me on pickup so I could see they had done the work.

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Alan, HYUNDAI TUCSON

Marsh Mechanics

MADDINGLEY
star star star star star_half

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star star star star star

"Great friendly service"

Col, Audi A4

Tyreforce

CAMPBELLFIELD
star star star star star_half

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Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

Tyre Spot

LYNBROOK
star star star star star_half

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star star star star star

Very good service and did extra service without charge. I also had a discount on...

Very good service and did extra service without charge. I also had a discount on my brake pads which was great. Clean the engine and tyres which was another bonus. They had just open for 2 months and are trying to gain customers. Keep up the good work and I'll be back for sure and will definitely recommend my friends to go there.

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Chuong, Holden Barina

Highton Automotive Services

HIGHTON
star star star star star

LATEST REVIEW

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star star star star star

"Pleasantly surprised, rang before they did any work and washed the car for me."

Linda, HONDA ACCORD

J Smith Motors

MORWELL
star star star star star

LATEST REVIEW

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star star star star star

First time using J.Smith motors and i couldn't speak highly enough of them. Fast...

First time using J.Smith motors and i couldn't speak highly enough of them. Fast reliable service, lovely staff and so affordable!

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Shannon, Ssangyong Korando

Tyreright Hastings

HASTINGS
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

I drive a new vw it's serviced every 15 thousand km the next service should be 6...

I drive a new vw it's serviced every 15 thousand km the next service should be 60 thousand and not 55. So much for keeping the books up to date on my new car?.

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Andrew, Volkswagen Tiguan

Fred's Auto Mechanic Repairs

WERRIBEE
star star star star_border star_border

LATEST REVIEW

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star star star star_border star_border

"Clearly says car wash and vacuum included but no car wash."

Paul, Nissan Maxima

Tyres & Auto Carrum Downs

CARRUM DOWNS
star star star star star

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star star star star star

Left my car service late before going on holidays. The guys promptly service my ...

Left my car service late before going on holidays. The guys promptly service my car in the morning and ready for pickup early afternoon. Very helpful friendly staff. Thank you.

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Linda, Mitsubishi ASX

Beagle Boys Automotive

ROSEBUD WEST
star star star star star

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star star star star star

Tim went out of their way for me gave me a loaner, also did extra things than I ...

Tim went out of their way for me gave me a loaner, also did extra things than I expected. Explained future work that will need doing overall it was a very good experience, also the price was very good Beagle Boys runs mainly on Word of Mouth and I would definitely recommend them

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peter, Hyundai Getz

Gregs Auto Care & Batteries

LANGWARRIN SOUTH
star star star star star

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Was a little concerned with the time spent to complete service, but when I arriv...

Was a little concerned with the time spent to complete service, but when I arrived to pick up a sparkling clean car, and realized the time was spent on my vehicle by a mechanic who takes pride in his work , I was totally blown away .Old school service not common any more Thanks Greg, son in laws car booked in next week .

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Gary, Jeep Grand Cherokee

Kings Autocare Pty Ltd

COOLAROO
star star star star star

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"Good service...friendly."

Adam, Toyota Camry

Westmeadows Service Centre

WESTMEADOWS
star star star star star

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Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

Bravo Race Engineering

MILDURA
star star star star star

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"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

AllCars Cranbourne West

CRANBOURNE WEST
star star star star star

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"Good work. Friendly."

Neil, Holden Commodore

Azzco Mechanical Service

HOPPERS CROSSING
star star star star star

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Extremely happy with the work carried out. The staff were helpful & friendly. Wo...

Extremely happy with the work carried out. The staff were helpful & friendly. Would not hesitate to return for future servicing & work.

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Margaret, Nissan Pulsar

ABS Morwell

MORWELL
star star star star_border star_border

No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661