Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Alfa Romeo mechanics in South

* Minimum service amounts apply

Specialist Auto Hobart

HOBART CBD
star star star star star_half

LATEST REVIEW

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star star star star star_border

I dropped the car first thing in the morning. I received the vehicle again mid a...

I dropped the car first thing in the morning. I received the vehicle again mid afternoon. They said they looked at everything I asked about issues with the vehicle and fixed them. Overall happy with the service, thanks.

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Leigh, Mitsubishi Express Van

AutoTechnik

HOBART CBD
star star star star star_half

LATEST REVIEW

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star star star star_border star_border

The inspection was good, however the mechanic missed a large section of rust in ...

The inspection was good, however the mechanic missed a large section of rust in the roof seam, and never sent through the inspection report to me via email, as I had requested.

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Tyler, Mercedes-Benz Sprinter

Ecotune Automotive

BLACKMANS BAY
star star star star_half star_border

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star star star star star

"Great! Not much more I can say! Just great!"

Zache, Ford Ranger

ABS Hobart

HOBART CBD
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star star star star star_border

The workshop explained everything fully and checked with me before doing anythin...

The workshop explained everything fully and checked with me before doing anything additional to the quote.

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Julian, Toyota Corolla

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Specialist Auto Mornington

MORNINGTON
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Mornington specialist auto was very good, very prompt and noted all issues we ha...

Mornington specialist auto was very good, very prompt and noted all issues we had with the vehicle this service A++ will be back again for regular services

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Nick, Nissan Maxima

Goodyear Autocare Launceston

LAUNCESTON CBD
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"Excellent communication and detailed explanation from very friendly mechanic."

Bronwyn, FORD FALCON

Midas Launceston

LAUNCESTON CBD
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Good communication. Excellent service. Recommend Burt. Was very helpful in recom...

Good communication. Excellent service. Recommend Burt. Was very helpful in recommending options.

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Patricia, MERCEDES C - CLASS

Merseyside Automotive

EAST DEVONPORT
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"The whole process was tailored for me. Easy convenient simple."

Chris, Daihatsu Cuore

Top Drop Automotive

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"Would definitely recommend these guys for all servicing and mechanical repairs!"

Cassie, Holden Captiva

Repco Authorised Service Hallam Auto Works

HALLAM
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Excellent customer service and great job done. I will back again for next logboo...

Excellent customer service and great job done. I will back again for next logbook service.

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Nalin, Holden Commodore

Tyrepower Werribee

HOPPERS CROSSING
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"Thanks"

Vijay, Audi A4

Rapid Tune Pakenham

PAKENHAM
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"always a pleasure dealing with the guys at rapid tune in pakenham"

mitch, Ford Ranger

Perfect Auto Service

HOPPERS CROSSING
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"Easy painless process and the mechanic was very pleasant to deal with."

Emma, Mitsubishi Challenger

Rapid Tune Carrum Downs

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The people at rapid tune Carrum downs were fantastic and very well priced and th...

The people at rapid tune Carrum downs were fantastic and very well priced and there service was amazing. I highly recommend them and I will be returning again, thank you for service :)

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Jaymee, Holden Commodore

Midas Sunshine

SUNSHINE NORTH
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I thought it was expensive for the work that was done. An oil flush and change r...

I thought it was expensive for the work that was done. An oil flush and change rotate my wheels and 2 parking globes that I had to replace due to they were replaced with ordinary globes and I have blue lights

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Chris, Kia Cerato

* Minimum service amounts apply

Satguru Motors

CAMPBELLFIELD
star star star star star_half

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In this day and age, one would find everyone's trying to make a buck. Satguru Mo...

In this day and age, one would find everyone's trying to make a buck. Satguru Motors did a fantastic job and were honest to me on my cars condition and on stuff that didn't warrant a change during service there by benefiting me by allowing to change the parts that required change. My wife's car is running like a dream. Thank you very much. Regards, Sumit

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Sumit, HONDA JAZZ

MC Auto Service Centre

HOPPERS CROSSING
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I did a major service and timing belt kit service and I am very happy with their...

I did a major service and timing belt kit service and I am very happy with their work on my car. They quoted best price than other workshops. The car drives much better and I would like to thank them for doing the job professionally. They even replaced parts such as wipers with good quality ones and globe lights for free. I would recommend MC for auto service.

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Simon, Mitsubishi Magna

Rapid Tune Cranbourne

CRANBOURNE
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Guys were very friendly & polite, and give lots of info about what they're doing...

Guys were very friendly & polite, and give lots of info about what they're doing and what they suggest. No pressure and they don't make women feel like idiots which is always a nice change. Aircon had been broken for some time and 2 other mechanic shops said there was nothing wrong with it - these guys found the problem and fixed it, and the cost was reasonable. Happy to recommend them.

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Sharon, Mitsubishi Outlander

Velocity Tyre & Auto

CAROLINE SPRINGS
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good service and advice. will be back for future services thanks vel cheers ra...

good service and advice. will be back for future services thanks vel cheers raz

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Raz, Hyundai ix35

Ultra Tune Melton

MELTON
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"They were very helpful explained everything really well"

Pam, Mazda 2

Goodyear Autocare Airport West

AIRPORT WEST
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Excellent car and Customer Service! Highly recommend this place to anyone seekin...

Excellent car and Customer Service! Highly recommend this place to anyone seeking a Geniune Service.

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Yaz, Honda Jazz

Midas Hoppers Crossing

HOPPERS CROSSING
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"Very efficient and quick service."

Thevan, Toyota RAV4

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"Service done within a few hours. Everything explained. Will go back again."

Denise, Nissan Tiida

Midas Sunbury

SUNBURY
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"very easy to use and the service was excellent and the people very helpful."

Kimba, Toyota FJ Cruiser

Edan Cassell Edge Automotive

WENDOUREE
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As with previous services Edan Cassell Edge Automotive was easy to deal with, th...

As with previous services Edan Cassell Edge Automotive was easy to deal with, thorough, very efficient and reasonably priced. Cannot fault them on anything.

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Andrew, Nissan Pathfinder

Midas Frankston

FRANKSTON
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"Clean, courteous and prompt. Honest and helpful- no car wash though!😓"

Joanne, Lexus NX

Car Servicing & You Keilor Park

KEILOR PARK
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Friendly and efficient staff. All work done as requested. Very reasonable prices...

Friendly and efficient staff. All work done as requested. Very reasonable prices.

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Ross, Holden Adventra

Rapid Tune Derrimut

DERRIMUT
star star star star star_half

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star star star star star

"Really happy with the service received."

Amal, Honda Civic

Midas Auto Service Centre Ballarat

DELACOMBE
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"Excellent service! Friendly staff, I'd suggest others to go this workshop."

Vince, Holden Astra

Star Auto Group Pty Ltd

SUNSHINE NORTH
star star star star star_half

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Very honest & reliable professional service for my Jeep. Recommend for anyone to...

Very honest & reliable professional service for my Jeep. Recommend for anyone to try them.

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Rasen, Jeep Compass

Midas Service Centre Fountain Gate

NARRE WARREN
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Service was done within an hour, Midas put an entry into log book as well due to...

Service was done within an hour, Midas put an entry into log book as well due to minor service. Car was thoroughly checked and inspected. Overall not a bad experience and cheaper too. After booking online I received a call from Fixed Price Car Service within 15 mins to confirm booking with me. Received an email today from them to rate experience to claim 12 months rode side assistance.

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Raj, HONDA ACCORD

ABS Mornington

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I would normally service my own car but took a chance using someone else. I am...

I would normally service my own car but took a chance using someone else. I am very happy with the service provided

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Marcus, Toyota RAV4

Charge Less Autos

KANGAROO FLAT
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"Received awesome service"

Shay, Holden Commodore

Bridgestone Select Fountain Gate

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Very polite customer service when you walked in the door, greeted with a smile. ...

Very polite customer service when you walked in the door, greeted with a smile. Good workmanship and appreciated the complimentary car wash.

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Jodi, Holden Commodore

The Tyre Place Mornington

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I have used The Tyre Place several times and found them to be spot on, a no fuss...

I have used The Tyre Place several times and found them to be spot on, a no fuss service is completed for a very reasonable price,with no surprises at the end. Any problem that is found is discussed prior to proceeding. Much more user friendly than many of the Holden Dealers for service. Recommended.

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Goodyear Autocare Chelsea

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"I would recommend Goodyear Chelsea to everybody."

john, Mitsubishi Lancer

Rapid Tune Langwarrin

LANGWARRIN
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Gary from rapid tune was very friendly and called before carrying out an extra l...

Gary from rapid tune was very friendly and called before carrying out an extra little job that was needed on my car, very happy and will use these guys again.

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helen, Holden Commodore

Natrad Ballarat

WENDOUREE
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"All good Jack was great as usual"

Wayne, BMW 5 Series

* Minimum service amounts apply

Euro Auto Care

HOPPERS CROSSING
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"Very good and quick service as described in the quote"

Ali, Honda Civic

Ocean Grove Service Centre

OCEAN GROVE
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"No fuss service. Very easy to deal with and a job well done."

Kimbra, Mitsubishi Lancer

Moving Motors Pty Ltd

TULLAMARINE
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"Ninos was very helpful. Thx for the service"

Glen, Audi A3/A3 Sportback

* Minimum service amounts apply

Midas Caroline Springs

RAVENHALL
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They did not rotate tyres and the sales man said they did that but they did not....

They did not rotate tyres and the sales man said they did that but they did not. They did not vacuum the car. They did not wash the car. Not happy at all.

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Wael, Mazda 3

Berwick Auto Electrics & Mechanical

BERWICK
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Wow, saved atleast $100 compared to getting it serviced from Mitsubishi dealersh...

Wow, saved atleast $100 compared to getting it serviced from Mitsubishi dealership. Very pleased and the 2 for 1 movie deal is icing on the cake. Definitely recommend the service.

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Kunal, MITSUBISHI OUTLANDER

Fix All Automotive

RAVENHALL
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I found my experience to be seamless and efficient. Fixedprice Car Services org...

I found my experience to be seamless and efficient. Fixedprice Car Services organised everything! Matt from Fix All Auto Mechanics provided a great service and was both courteous and professional. I would use this service again.

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Sofia, Volkswagen Tiguan

ABS Geelong

BELL PARK
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I needed more work done than just a service. Paul at ABS was very understanding ...

I needed more work done than just a service. Paul at ABS was very understanding and helpful. I have no hesitation in going back in future

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ray, Mercedes-Benz E-Class

ABS Shepparton

SHEPPARTON CBD
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The service I received was excellent and friendly. I was dropped off in town whi...

The service I received was excellent and friendly. I was dropped off in town while the car was being serviced and promptly picked up to collect my car. I recommend ABS Shepparton as a service provider and Fixedprice CarService also for their great service. It saved us money by being able to have a choice for the same service.

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Richard, HYUNDAI i30

Echuca Performance

ECHUCA CBD
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"Great to have pick up service. Very reasonable rates."

Heather, Toyota Corolla

Bendigo Complete Auto Care

IRONBARK
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"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

Sureshift Automatics

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"Good and honest service by experienced mechanics. This inspires trust."

Javier, TOYOTA COROLLA

King Bear Auto

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Very helpful staff. Excellent customer service in letting you know what their do...

Very helpful staff. Excellent customer service in letting you know what their doing have done etc.

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Barry, Ssangyong Korando

Fred's Auto Mechanic Repairs

WERRIBEE
star star star star star_border

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star star star star star

Very happy, arrived a bit late, they still had a car for me to use (but I decide...

Very happy, arrived a bit late, they still had a car for me to use (but I decided to walk home and back), the man was so nice, told me what they had done and what part had to be ordered and when to come back. Added bonus they swapped my tyres and balanced them also washed the exterior. Those where unexpected bonuses and at no charge. If busy maybe I won't get so lucky but will definitely recommend Fred's to my family and we are a 3 car household which will now be using Fred's.

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June, Hyundai Accent

McKinley Automotive Services

DRYSDALE
star star star star star

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star star star star star

"I was very happy with the service I received from McKinley Automotive Services."

Nola, TOYOTA YARIS

Any Terrain Automotive

SEAFORD
star star star star star

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Fast friendly and informative service. Free wiper blades and tyre black on my wh...

Fast friendly and informative service. Free wiper blades and tyre black on my wheels!! Gotta love freebies

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Susanne, Toyota CAMRY

Seaside Auto Care

MORNINGTON
star star star star star

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Customer approach was very good, service was conducted without any problems and ...

Customer approach was very good, service was conducted without any problems and in a timely manner, vehicle is operating fine and I would use this service provider again in the future.

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Deb, TOYOTA RAV4

Berwick Automotive Specialists

BERWICK
star star star star star

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"Chris was fabulous. Very thorough. Fairly priced. Will gladly return."

Rae, BMW 3 Series

Goodyear Autocare Glenroy

GLENROY
star star star star star

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"Good customer service and job well done."

Manish, Mitsubishi Lancer

J Smith Motors

MORWELL
star star star star star

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star star star star star

I had a very easy experience, dropped the keys off and was provided a lift to wo...

I had a very easy experience, dropped the keys off and was provided a lift to work. The work was all finished when I came back later in the day and it was very easy to make payment and the price was exactly as quoted. Will definitely use this business again.

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Kimberley, Hyundai Getz

MRT Automotive

MOAMA
star star star star star

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A major service dealt with efficiently and promptly. Price MUCH LESS than car ...

A major service dealt with efficiently and promptly. Price MUCH LESS than car dealership.

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Trevor, Volkswagen Polo

A1 Tyres & More

CHELSEA HEIGHTS
star star star star star

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The staff are always friendly, prompt and generous. While servicing my car, they...

The staff are always friendly, prompt and generous. While servicing my car, they found a slow leak in my tyre and repaired this at a small cost. An extra added bonus of being both a mechanic & tyre shop.

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Maddie, Suzuki Swift

Exceltune

BRAYBROOK
star star star star star_half

LATEST REVIEW

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star star star star star_border

I thought that the experience with Exceltune was good, they contacted me regardi...

I thought that the experience with Exceltune was good, they contacted me regarding other work needed, and kept the replaced pieces to show me on pickup so I could see they had done the work.

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Alan, HYUNDAI TUCSON

Marsh Mechanics

MADDINGLEY
star star star star star_half

LATEST REVIEW

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star star star star star

"Great friendly service"

Col, Audi A4

About Auto Mechanics

HAMPTON PARK
star star star star star_half

LATEST REVIEW

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star star star star star

The staff were ready for me when I arrived. They informed me the job would take ...

The staff were ready for me when I arrived. They informed me the job would take about an hour, which it did. Apart from a bit of a mix-up with the invoice initially being filled out in the wrong name and the smell of smoke in my car on pick-up, all went smoothly.

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Christine, TOYOTA YARIS

Tyreforce

CAMPBELLFIELD
star star star star star_half

LATEST REVIEW

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star star star star star_border

Good service, rang me within 3 hours to say it was ready for collection. Would c...

Good service, rang me within 3 hours to say it was ready for collection. Would come again.

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Erin, Kia Rio

Tyre Spot

LYNBROOK
star star star star star_half

LATEST REVIEW

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star star star star star

Very good service and did extra service without charge. I also had a discount on...

Very good service and did extra service without charge. I also had a discount on my brake pads which was great. Clean the engine and tyres which was another bonus. They had just open for 2 months and are trying to gain customers. Keep up the good work and I'll be back for sure and will definitely recommend my friends to go there.

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Chuong, Holden Barina

Highton Automotive Services

HIGHTON
star star star star star

LATEST REVIEW

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star star star star star

The only thing I could fault was they cleaned off my recommended tyre rotation s...

The only thing I could fault was they cleaned off my recommended tyre rotation sticker on my window which had only just been put on the week before by Tyrepower.

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Natalie, SUZUKI ALTO

* Minimum service amounts apply

Tyreright Hastings

HASTINGS
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

I drive a new vw it's serviced every 15 thousand km the next service should be 6...

I drive a new vw it's serviced every 15 thousand km the next service should be 60 thousand and not 55. So much for keeping the books up to date on my new car?.

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Andrew, Volkswagen Tiguan

Tyres & Auto Carrum Downs

CARRUM DOWNS
star star star star star

LATEST REVIEW

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star star star star star

Left my car service late before going on holidays. The guys promptly service my ...

Left my car service late before going on holidays. The guys promptly service my car in the morning and ready for pickup early afternoon. Very helpful friendly staff. Thank you.

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Linda, Mitsubishi ASX

Innovate Performance

MORWELL
star star star star star

LATEST REVIEW

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star star star star star

Staff were very friendly & informative & drove me to & from the local shopping c...

Staff were very friendly & informative & drove me to & from the local shopping centre while my car was being serviced.

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Dianne, HOLDEN COMMODORE

Gregs Auto Care & Batteries

LANGWARRIN SOUTH
star star star star star

LATEST REVIEW

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star star star star star

Was a little concerned with the time spent to complete service, but when I arriv...

Was a little concerned with the time spent to complete service, but when I arrived to pick up a sparkling clean car, and realized the time was spent on my vehicle by a mechanic who takes pride in his work , I was totally blown away .Old school service not common any more Thanks Greg, son in laws car booked in next week .

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Gary, Jeep Grand Cherokee

Kings Autocare Pty Ltd

COOLAROO
star star star star star

LATEST REVIEW

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star star star star star

"Good service...friendly."

Adam, Toyota Camry

Bravo Race Engineering

MILDURA
star star star star star

LATEST REVIEW

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star star star star star

"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

AllCars Cranbourne West

CRANBOURNE WEST
star star star star star

LATEST REVIEW

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star star star star star

"Good work. Friendly."

Neil, Holden Commodore

Beagle Boys Automotive

ROSEBUD WEST
star star star star star

LATEST REVIEW

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star star star star star

Tim went out of their way for me gave me a loaner, also did extra things than I ...

Tim went out of their way for me gave me a loaner, also did extra things than I expected. Explained future work that will need doing overall it was a very good experience, also the price was very good Beagle Boys runs mainly on Word of Mouth and I would definitely recommend them

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peter, Hyundai Getz

Westmeadows Service Centre

WESTMEADOWS
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Westmeadows Service Centre is the best place for your car. Great customer servic...

Westmeadows Service Centre is the best place for your car. Great customer service. No wating and the mechanics are always happy to help. No matter how busy they are, they always keep smiling! Thank you to all the professional mechanics for their services for many years. 😀

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Mina, Holden Barina

ABS Morwell

MORWELL
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Bridgestone Select Cranbourne

CRANBOURNE
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"Didnt see much difference..."

Ethan, Toyota Corolla

No deposit & interest free

BOOK NOW, PAY LATER

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1300 655 661