Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Alfa Romeo mechanics in North West

Merseyside Automotive

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"The whole process was tailored for me. Easy convenient simple."

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Goodyear Autocare Launceston

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"Will be using this site for all my services and tyres from now on"

Gary, MITSUBISHI COLT

Midas Launceston

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The service was completed on time, the cost was good and the mechanic called bef...

The service was completed on time, the cost was good and the mechanic called before fixing an additional minor problem. Action in terms of future repairs was also discussed. Overall, I found the service provided as excellent.

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Clyde, Subaru Forester

Top Drop Automotive

WEST LAUNCESTON
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David and his team did an excellent job of replacing my clutch and refitting a n...

David and his team did an excellent job of replacing my clutch and refitting a new back box on my exhaust. Provided excellent service by also advising me what other issues are worth doing down the track with my Mini Cooper. Got the feeling with David I wasn't being ripped off or over charged like most mechanics do, genuine to the point old school mechanic whom I'd definitely use again. Thanks David! Dominic

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"Great to find a honest trustworthy mechanic. Will definitely recommend. :)"

Scott, Holden Astra

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Its sometimes the little things that count. They replaced a light bulb at no cha...

Its sometimes the little things that count. They replaced a light bulb at no charge to pass the roadworthy certificate. The car cleaning was appreciated.

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Michael provided great service and offered advice on the best options for my veh...

Michael provided great service and offered advice on the best options for my vehicle when issues arose whilst taking my budget into account.

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Staff very helpful and friendly According to quote my car was to be washed and ...

Staff very helpful and friendly According to quote my car was to be washed and was not. Will definitely be going back again next service and will recommend

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Paula, Holden Astra

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Excellent service.friendly and professional.will definitely use them again for m...

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Lynne, HOLDEN CRUZE

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"Great customer service and work."

Matthew, Holden Sportwagon

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"Good service, pleasant staff, great price, will be going back there again."

Iain, Holden Cruze

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vincent, Ford Mondeo

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Eric, Toyota Hiace

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Fred's Auto Mechanic Repairs

WERRIBEE
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Nola, TOYOTA YARIS

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Benjamin, Dodge Journey

A1 Tyres & More

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The staff are always friendly, prompt and generous. While servicing my car, they...

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Maddie, Suzuki Swift

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The staff were ready for me when I arrived. They informed me the job would take ...

The staff were ready for me when I arrived. They informed me the job would take about an hour, which it did. Apart from a bit of a mix-up with the invoice initially being filled out in the wrong name and the smell of smoke in my car on pick-up, all went smoothly.

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Christine, TOYOTA YARIS

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Very good service and did extra service without charge. I also had a discount on...

Very good service and did extra service without charge. I also had a discount on my brake pads which was great. Clean the engine and tyres which was another bonus. They had just open for 2 months and are trying to gain customers. Keep up the good work and I'll be back for sure and will definitely recommend my friends to go there.

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Chuong, Holden Barina

Geelong Automotive

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I was concerned when I arrived at the location and no one seemed to know anythin...

I was concerned when I arrived at the location and no one seemed to know anything about the mechanic I had booked with. There was no signage. No one recognised the name. While the guy who was in charge of the business turned up and seemed to be expecting me. It seemed to be a bit of a back yard operation. Even settling the bill seemed to be less than streamlined. It left me feeling less than confident. Saying that the guy did a good job.

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Tricia, Subaru Outback

J Smith Motors

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First time using J.Smith motors and i couldn't speak highly enough of them. Fast...

First time using J.Smith motors and i couldn't speak highly enough of them. Fast reliable service, lovely staff and so affordable!

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Shannon, Ssangyong Korando

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"Pleasantly surprised, rang before they did any work and washed the car for me."

Linda, HONDA ACCORD

Autodrome

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Services was good but i did ask for my wipers to be replaced... on the web it wa...

Services was good but i did ask for my wipers to be replaced... on the web it was $11 but I was charged $20? ...Otherwise it was good I will do it again ...Thanks

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Mark, Honda CR-V

* Minimum service amounts apply

Tyreright Hastings

HASTINGS
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I drive a new vw it's serviced every 15 thousand km the next service should be 6...

I drive a new vw it's serviced every 15 thousand km the next service should be 60 thousand and not 55. So much for keeping the books up to date on my new car?.

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Andrew, Volkswagen Tiguan

Tyres & Auto Carrum Downs

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Left my car service late before going on holidays. The guys promptly service my ...

Left my car service late before going on holidays. The guys promptly service my car in the morning and ready for pickup early afternoon. Very helpful friendly staff. Thank you.

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Linda, Mitsubishi ASX

Innovate Performance

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Staff were very friendly & informative & drove me to & from the local shopping c...

Staff were very friendly & informative & drove me to & from the local shopping centre while my car was being serviced.

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Dianne, HOLDEN COMMODORE

Gregs Auto Care & Batteries

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star star star star star

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Was a little concerned with the time spent to complete service, but when I arriv...

Was a little concerned with the time spent to complete service, but when I arrived to pick up a sparkling clean car, and realized the time was spent on my vehicle by a mechanic who takes pride in his work , I was totally blown away .Old school service not common any more Thanks Greg, son in laws car booked in next week .

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Gary, Jeep Grand Cherokee

AllCars Cranbourne West

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star star star star star

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"Good work. Friendly."

Neil, Holden Commodore

Beagle Boys Automotive

ROSEBUD WEST
star star star star star

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star star star star star

Tim went out of their way for me gave me a loaner, also did extra things than I ...

Tim went out of their way for me gave me a loaner, also did extra things than I expected. Explained future work that will need doing overall it was a very good experience, also the price was very good Beagle Boys runs mainly on Word of Mouth and I would definitely recommend them

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peter, Hyundai Getz

ABS Morwell

MORWELL
star star star star_border star_border

Bridgestone Select Cranbourne

CRANBOURNE
star star star star_border star_border

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star star star star_border star_border

"Didnt see much difference..."

Ethan, Toyota Corolla

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