Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Merseyside Automotive

EAST DEVONPORT
star star star star star_half

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star star star star star

"The whole process was tailored for me. Easy convenient simple."

Chris, Daihatsu Cuore

Goodyear Autocare Launceston

LAUNCESTON CBD
star star star star star

LATEST REVIEW

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star star star star star

While travelling around Tasmania, I needed to get my car serviced. I went throug...

While travelling around Tasmania, I needed to get my car serviced. I went through Fixed Price Service for the first time. I got a great quote for the service and had it booked with Goodyear Autocare in Launceston. The service and treatment from the staff was excellent. If they could save me a few dollars, they did. I would highly recommend this business to anyone needing a car service. Great work!

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James, Isuzu D-Max

Midas Launceston

LAUNCESTON CBD
star star star star star_half

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star star star star star

"Good service"

Blair, Hyundai Santa Fe

Top Drop Automotive

WEST LAUNCESTON
star star star star star_half

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star star star star star_border

"Friendly and fast service"

nicola, Mazda 2

North West Service Centres by Suburb

Recently requested quotes for North West mechanics

Average quote price in North West

$352.08

SHEARWATER

Nissan Tiida

TASKS QUOTED

Logbook Service - 165000 kms / 99 months

$194.58

ULVERSTONE

Hyundai Accent/Pony/Excel

TASKS QUOTED

Basic Service

$159.00

TURNERS BEACH

Ford Fiesta

TASKS QUOTED

Logbook Service - 90000 kms / 72 months

$226.43

LATROBE

Daewoo Nubira

TASKS QUOTED

Basic Service

$183.89

ULVERSTONE

Holden Commodore

TASKS QUOTED

Basic Service

$184.00

PENGUIN

Ford Falcon

TASKS QUOTED

Basic Service

$364.07

No deposit & interest free

BOOK NOW, PAY LATER

Other mechanics in North West

Repco Authorised Service Hallam Auto Works

HALLAM
star star star star star_half

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Service was ok not the best, car wash was awful not worth 5$ and it was said 25$...

Service was ok not the best, car wash was awful not worth 5$ and it was said 25$ car wash worth in quotation, I was dropped in my own car to my address and my car inside and engine was not washed at all.

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Kamran, Toyota Camry

Tyrepower Werribee

HOPPERS CROSSING
star star star star star

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Great shop with friendly staff who always complete servicing quickly and with qu...

Great shop with friendly staff who always complete servicing quickly and with quality, highly recommended

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Bradley, Hyundai i20

Auto Academy

MOORABBIN
star star star star star

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Very excellent service in every aspect, the service is done more than I expected...

Very excellent service in every aspect, the service is done more than I expected, my 2007 honda euro accord looks new and my friend can hardly believe it is my car after the wash and service. service is done more than I expected, and I willl choose to do the service next time there. Thank you!

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Wendy, Honda Accord Euro

Rapid Tune Pakenham

PAKENHAM
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Dropped my X-trail off for an 80,000 klm service, and received my vehicle back n...

Dropped my X-trail off for an 80,000 klm service, and received my vehicle back not only on time, but to my surprise washed. I was extremely impressed with not only the service the vehicle received, but the way I was treated also. Previously had my vehicle serviced by Manufacturer and Kmart auto. Never Again. Will recommend Rapid Tune every opportunity I get. Great Job gang. The manufacturers could take a leaf out of your book. Cheers.

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Steven, Nissan X-Trail

Perfect Auto Service

HOPPERS CROSSING
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"Easy painless process and the mechanic was very pleasant to deal with."

Emma, Mitsubishi Challenger

Rapid Tune Carrum Downs

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I am in customer service and I was blown away by the experience. A wholehearte...

I am in customer service and I was blown away by the experience. A wholehearted thank you. Gus

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Gus, Mazda 3

Rapid Tune Keysborough

KEYSBOROUGH
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Problem solved after they've change all the spark plug for me. You guys save my ...

Problem solved after they've change all the spark plug for me. You guys save my money..really thought that my head gasket had blown at first after experience missfire and found milky stuff on my engine oil cap 2 weeks ago.thanks a lot

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Ismail, Nissan X-Trail

Affordable Tyres and Servicing

SOUTH GEELONG
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"Extremely happy with the car service!"

Jaelene, Holden Barina

Always There Automotive

GROVEDALE
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Professional and thorough service, will definitely be taking my car back there a...

Professional and thorough service, will definitely be taking my car back there and recommending to friends.

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Melanie, Ford EcoSport

MC Auto Service Centre

HOPPERS CROSSING
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"Would highly recommend! Thanks"

Alex, Holden Captiva

Rapid Tune Cranbourne

CRANBOURNE
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"They did good job , economic and quick I'm happy what they did ."

Zahir, Volkswagen Caddy/Caddy Maxi

Goodyear Autocare Mentone

MENTONE
star star star star star

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"Super helpful and both cars they have serviced are running great."

Ryan, Jeep Grand Cherokee

Midas Hoppers Crossing

HOPPERS CROSSING
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Booked my Toyota Kluger for 110,000km Log Book Service on Saturday 8.00am on 11/...

Booked my Toyota Kluger for 110,000km Log Book Service on Saturday 8.00am on 11/03/2017. It was very good experience, on time and, very honest feedback was given about queries.

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MOHAMMED FAIZAL, Toyota Kluger

Rapid Tune Mornington

MORNINGTON
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"Service OK, but neglected to sign Logbook and reset the oil light."

Stuart, Jeep Grand Cherokee

Midas Frankston

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"Very obliging & courteous"

Maureen, Suzuki Swift

Midas Belmont-Geelong

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Thanks for the service, felt it was a little expensive but the mechanic took the...

Thanks for the service, felt it was a little expensive but the mechanic took the time and explained the costs involved. I appreciate him doing that and better understand costs at Midas.

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Paul, FORD FOCUS

ABS Seaford

SEAFORD
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"Great service, friendly and efficient."

Rebecca, TOYOTA YARIS

ABS Moorabbin

MOORABBIN
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First time here at ABS Morrabbin, service was excellent and well priced. Will de...

First time here at ABS Morrabbin, service was excellent and well priced. Will definitely come back again and recommend to friends.

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Samantha, Audi A4 quattro

The Workshop Automotive Service Centre

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star star star star star_half

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Very good. Prompt service, complimentary loan car provided. Clear feedback and friendly service.

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Paul, Mitsubishi Grandis

Creighton's TJM

TRARALGON CBD
star star star star star

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"Excellent customer service and the time frame of service was very sufficient. "

Kate, Toyota Kluger

ABS Glenorchy

DERWENT PARK
star star star star star

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"It was fine. They were thorough and supplied a report on the car."

David, Ford Fairmont

Specialist Auto Mornington

MORNINGTON
star star star star star

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Took the time when I picked the ute up to explain in fine detail what they did o...

Took the time when I picked the ute up to explain in fine detail what they did on ute

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rod, Nissan Navara/Pick-up

LRH Automotive Services Ltd

FRANKSTON
star star star star star_half

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Very pleased with the service I received and will definitely use LRH for all my ...

Very pleased with the service I received and will definitely use LRH for all my future car services and any other problems. I felt very comfortable and my car was ready within the time stated.

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Cheryl, TOYOTA COROLLA

Midas Service Centre Fountain Gate

NARRE WARREN
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Brendan, Ford Fiesta

ABS Mornington

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Fantastic service. Offered loan car. Explained what was done, and what may potentially need reviewing next time. Will be back.

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Midas Werribee Plaza

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Service was completed very thoroughly and a full report was given at the end. Al...

Service was completed very thoroughly and a full report was given at the end. All for the agreed price. Great work !!

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ben, Toyota Landcruiser Prado

Bridgestone Select Fountain Gate

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Very polite customer service when you walked in the door, greeted with a smile. ...

Very polite customer service when you walked in the door, greeted with a smile. Good workmanship and appreciated the complimentary car wash.

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Jodi, Holden Commodore

The Tyre Place Mornington

MORNINGTON
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I have used The Tyre Place several times and found them to be spot on, a no fuss...

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Brian, HOLDEN COMMODORE

Goodyear Autocare Chelsea

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"I would recommend Goodyear Chelsea to everybody."

john, Mitsubishi Lancer

AutoTechnik

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"Professional, friendly and car is running great, thanks guys!"

Martin, Volvo XC90

Rapid Tune Langwarrin

LANGWARRIN
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Very happy with my service! Will definitely be back for my next service. Thanks ...

Very happy with my service! Will definitely be back for my next service. Thanks :)

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Kelsey, Mitsubishi Lancer

Brakes Plus Mordialloc

MORDIALLOC
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Service is good especially with brake concerns as they specializes in braking sy...

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vincent, Ford Mondeo

* Minimum service amounts apply

Euro Auto Care

HOPPERS CROSSING
star star star star star

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"Honestly the best bloke to work on a car, attention to detail, honest guy."

Jonathan, Volkswagen Golf

Ocean Grove Service Centre

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star star star star star

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Very Good. Very helpful. Checked everything that needed to be done and also rang...

Very Good. Very helpful. Checked everything that needed to be done and also rang me to say battery was not good which I asked them to check.

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Susie, Volkswagen Tiguan

Berwick Auto Electrics & Mechanical

BERWICK
star star star star star

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Hassle free service, from booking through to completion... and they even fixed m...

Hassle free service, from booking through to completion... and they even fixed my oil leak!!

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Adam, Toyota YARIS

ABS Geelong

BELL PARK
star star star star star

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I really don’t know what they did to the car because they didn’t fill out the lo...

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Bec, Honda Civic

Sureshift Automatics

FRANKSTON
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"efficient, thorough, fair price."

Graeme, Kia Grand Carnival

Ecotune Automotive

BLACKMANS BAY
star star star star star_border

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"Great! Not much more I can say! Just great!"

Zache, Ford Ranger

Fred's Auto Mechanic Repairs

WERRIBEE
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Fred’s auto was a great and seamless experience. I definitely appreciated the fr...

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Arbi, Jeep Patriot

Peninsula Diesel Repairs

MOOROODUC
star star star star star

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Excellent service , friendly staff members. Highly recommend peninsula diesel to...

Excellent service , friendly staff members. Highly recommend peninsula diesel to anyone with a 4x4 .

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Rohan, NISSAN NAVARA

A 'n' E Automotive

DANDENONG SOUTH
star star star star star

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star star star star star

A 'n' E were friendly, upfront and helpful. I was looking for somewhere close to...

A 'n' E were friendly, upfront and helpful. I was looking for somewhere close to work to have my car serviced, and now that I've found these guys I would not hesitate to use them again.

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Claire, TOYOTA ECHO

Jackmans Garage Pty Ltd

MOONAH
star star star star star

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star star star star star_border

The staff were really nice and they acted with a level of professionalism I woul...

The staff were really nice and they acted with a level of professionalism I would expect from a good business.

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Attila, NISSAN PULSAR

ABS Hobart

HOBART CBD
star star star star_half star_border

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star star star star star_border

The workshop explained everything fully and checked with me before doing anythin...

The workshop explained everything fully and checked with me before doing anything additional to the quote.

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Julian, Toyota Corolla

Hallam Road Automotive

HALLAM
star star star star star

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I was provided with a loan car which was helpful They also gave my car a clea...

I was provided with a loan car which was helpful They also gave my car a clean which was much appreciated

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Ian, MITSUBISHI TRITON

McKinley Automotive Services

DRYSDALE
star star star star star

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star star star star star

"I was very happy with the service I received from McKinley Automotive Services."

Nola, TOYOTA YARIS

Any Terrain Automotive

SEAFORD
star star star star star

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star star star star star

Very polite and friendly service. I will be happy to take my car there in future...

Very polite and friendly service. I will be happy to take my car there in future.

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Pam, TOYOTA COROLLA

Seaside Auto Care

MORNINGTON
star star star star star

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star star star star star

"👍 😀"

Deb, Toyota RAV4

Berwick Automotive Specialists

BERWICK
star star star star star

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Friendly helpful staff, Chris was great to deal with, very clean & professional ...

Friendly helpful staff, Chris was great to deal with, very clean & professional workshop

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Steve, BMW 3 Series

J Smith Motors

MORWELL
star star star star star

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I had a very easy experience, dropped the keys off and was provided a lift to wo...

I had a very easy experience, dropped the keys off and was provided a lift to work. The work was all finished when I came back later in the day and it was very easy to make payment and the price was exactly as quoted. Will definitely use this business again.

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Kimberley, Hyundai Getz

HPF Auto Service Centre

DANDENONG SOUTH
star star star star star

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Great customer service, called me and explained what they were doing. Would reco...

Great customer service, called me and explained what they were doing. Would recommend.

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Benjamin, Dodge Journey

Daley Prestige Repairs

CHELTENHAM
star star star star star

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star star star star star

Easy, hassle-free and amazing. Very professional. Was super fast, phoned me to l...

Easy, hassle-free and amazing. Very professional. Was super fast, phoned me to let me know about cracked fuel lines before replacing. Also gave me a heads up that I might need new tyres next service.

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Margie, BMW 318i

A1 Tyres & More

CHELSEA HEIGHTS
star star star star star

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The staff are always friendly, prompt and generous. While servicing my car, they...

The staff are always friendly, prompt and generous. While servicing my car, they found a slow leak in my tyre and repaired this at a small cost. An extra added bonus of being both a mechanic & tyre shop.

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Maddie, Suzuki Swift

About Auto Mechanics

HAMPTON PARK
star star star star star_half

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star star star star star

The staff were ready for me when I arrived. They informed me the job would take ...

The staff were ready for me when I arrived. They informed me the job would take about an hour, which it did. Apart from a bit of a mix-up with the invoice initially being filled out in the wrong name and the smell of smoke in my car on pick-up, all went smoothly.

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Christine, TOYOTA YARIS

Tyre Spot

LYNBROOK
star star star star star_half

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star star star star star

Very good service and did extra service without charge. I also had a discount on...

Very good service and did extra service without charge. I also had a discount on my brake pads which was great. Clean the engine and tyres which was another bonus. They had just open for 2 months and are trying to gain customers. Keep up the good work and I'll be back for sure and will definitely recommend my friends to go there.

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Chuong, Holden Barina

Geelong Automotive

BREAKWATER
star star star star_half star_border

LATEST REVIEW

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star star star star_border star_border

I was concerned when I arrived at the location and no one seemed to know anythin...

I was concerned when I arrived at the location and no one seemed to know anything about the mechanic I had booked with. There was no signage. No one recognised the name. While the guy who was in charge of the business turned up and seemed to be expecting me. It seemed to be a bit of a back yard operation. Even settling the bill seemed to be less than streamlined. It left me feeling less than confident. Saying that the guy did a good job.

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Tricia, Subaru Outback

Highton Automotive Services

HIGHTON
star star star star star

LATEST REVIEW

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star star star star star

The only thing I could fault was they cleaned off my recommended tyre rotation s...

The only thing I could fault was they cleaned off my recommended tyre rotation sticker on my window which had only just been put on the week before by Tyrepower.

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Natalie, SUZUKI ALTO

Autodrome

DANDENONG SOUTH
star star star star star_half

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star star star star star

David, Honda CR-V

* Minimum service amounts apply

Tyreright Hastings

HASTINGS
star star star star star_border

LATEST REVIEW

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star star star star_border star_border

I drive a new vw it's serviced every 15 thousand km the next service should be 6...

I drive a new vw it's serviced every 15 thousand km the next service should be 60 thousand and not 55. So much for keeping the books up to date on my new car?.

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Andrew, Volkswagen Tiguan

Tyres & Auto Carrum Downs

CARRUM DOWNS
star star star star star

LATEST REVIEW

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star star star star star

Left my car service late before going on holidays. The guys promptly service my ...

Left my car service late before going on holidays. The guys promptly service my car in the morning and ready for pickup early afternoon. Very helpful friendly staff. Thank you.

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Linda, Mitsubishi ASX

Innovate Performance

MORWELL
star star star star star

LATEST REVIEW

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star star star star star

Staff were very friendly & informative & drove me to & from the local shopping c...

Staff were very friendly & informative & drove me to & from the local shopping centre while my car was being serviced.

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Dianne, HOLDEN COMMODORE

Gregs Auto Care & Batteries

LANGWARRIN SOUTH
star star star star star

LATEST REVIEW

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star star star star star

Was a little concerned with the time spent to complete service, but when I arriv...

Was a little concerned with the time spent to complete service, but when I arrived to pick up a sparkling clean car, and realized the time was spent on my vehicle by a mechanic who takes pride in his work , I was totally blown away .Old school service not common any more Thanks Greg, son in laws car booked in next week .

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Gary, Jeep Grand Cherokee

AllCars Cranbourne West

CRANBOURNE WEST
star star star star star

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star star star star star

"Good work. Friendly."

Neil, Holden Commodore

Beagle Boys Automotive

ROSEBUD WEST
star star star star star

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star star star star star

Tim went out of their way for me gave me a loaner, also did extra things than I ...

Tim went out of their way for me gave me a loaner, also did extra things than I expected. Explained future work that will need doing overall it was a very good experience, also the price was very good Beagle Boys runs mainly on Word of Mouth and I would definitely recommend them

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peter, Hyundai Getz

Express Auto and Mechanical Service Centre

LAVERTON
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LATEST REVIEW

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Mechanic was professional and kept to time lines. His work was of a very good st...

Mechanic was professional and kept to time lines. His work was of a very good standard and clearly explained the work he had done.

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Shoana, Mazda 3

ABS Morwell

MORWELL
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Bridgestone Select Cranbourne

CRANBOURNE
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"Didnt see much difference..."

Ethan, Toyota Corolla

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