Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Audi mechanics in North East

Goodyear Autocare Launceston

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"I was provided with detailed information on the condition of my car"

Georgia, Honda Jazz

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nicola, Mazda 2

Merseyside Automotive

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"Friendly and experienced personnel."

Eric, Fiat Ducato

Recently requested Audi quotes for North East mechanics

Average quote price in North East

$287.65

LONGFORD

Audi A3/A3 Sportback

TASKS QUOTED

Basic Service

$251.12

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* Minimum service amounts apply

Specialist Auto Hobart

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Overall a good experience. A few minor issues. The team was unable to reset the ...

Overall a good experience. A few minor issues. The team was unable to reset the service reminder in the car's dash and they were initially unaware that a courtesy car had been booked, leading to a short delay before I could get on my way to work. Otherwise great and I'd definitely return and recommend them to others.

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Took the time when I picked the ute up to explain in fine detail what they did o...

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Excellent customer service, prompt and efficient. What they quote is what they charge.

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Peter, Mazda 3

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"Great! Not much more I can say! Just great!"

Zache, Ford Ranger

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The staff were really nice and they acted with a level of professionalism I woul...

The staff were really nice and they acted with a level of professionalism I would expect from a good business.

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The workshop explained everything fully and checked with me before doing anythin...

The workshop explained everything fully and checked with me before doing anything additional to the quote.

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Repco Authorised Service Hallam Auto Works

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Service was ok not the best, car wash was awful not worth 5$ and it was said 25$...

Service was ok not the best, car wash was awful not worth 5$ and it was said 25$ car wash worth in quotation, I was dropped in my own car to my address and my car inside and engine was not washed at all.

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Kamran, Toyota Camry

German Tech Auto

HALLAM
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Very impressive workshop and attention to detail. Great service and highly recom...

Very impressive workshop and attention to detail. Great service and highly recommend to others.

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The team at Rapid Tune Pakenham are great! Honest, friendly and make you feel re...

The team at Rapid Tune Pakenham are great! Honest, friendly and make you feel really valued. Highly recommended!

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Tom, Hyundai i30

Rapid Tune Carrum Downs

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"Very friendly people whom serviced my car at a great rate and did a great job."

Mark, Holden Captiva

Always There Automotive

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I had a major 4WD service done and couldn't be happier! Reasonable price, great ...

I had a major 4WD service done and couldn't be happier! Reasonable price, great customer service and a free loan car was a great help, already booked my wife's car in!

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Brenton, Holden Colorado

Rapid Tune Cranbourne

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"Fully pro mechanics."

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Rapid Tune Mornington

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Easy with good communication at a good price. Easy with good communication at a...

Easy with good communication at a good price. Easy with good communication at a good price. Easy with good communication at a good price

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Steve, Toyota Kluger

Midas Frankston

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Really positive experience. Told me that I didn’t have to do a timing belt chang...

Really positive experience. Told me that I didn’t have to do a timing belt change as part of my service so did their research & saved me lots of money. Very impressed with the honesty & integrity. Car was ready on time. Highly recommend 😊

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Kirsten, Hyundai i30

Rapid Tune Hallam

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"Best choice I ever made"

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Midas Belmont-Geelong

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Service was great from what I can gather! The staff were really friendly and wil...

Service was great from what I can gather! The staff were really friendly and willing to go the extra mile in regards to customer service! Also willing to be accommodating to the pricing in regards to my budget! All in all very happy and will definitely spread the word and go back!

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Ben, TOYOTA HI-LUX

LRH Automotive Services Ltd

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Rob was a really great guy, but the engine oil was over filled causing an error ...

Rob was a really great guy, but the engine oil was over filled causing an error and there has been an error relating to the battery and alternator that came up within 15mins of leaving the workshop that was not present before the service. To his credit Rob has been helpful regarding the errors and has invited me back to the workshop so that he can look to remedy them.

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Vanessa, MERCEDES C - CLASS

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"Good service, pleasant staff, great price, will be going back there again."

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Very happy with the fact they did a excellent service on my car. Very good custo...

Very happy with the fact they did a excellent service on my car. Very good customer service

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Xris, Toyota Kluger

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"The staff were very helpful and very efficient. Will go back again"

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Very well run efficient centre with friendly staff and very pleasant to deal wit...

Very well run efficient centre with friendly staff and very pleasant to deal with. Very happy with the service.

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Goodyear Autocare Chelsea

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Very easy and pleasant to deal with , every thing was done as requested and for ...

Very easy and pleasant to deal with , every thing was done as requested and for the price quoted. Will be using them again

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Very Good. Very helpful. Checked everything that needed to be done and also rang me to say battery was not good which I asked them to check.

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Hassle free service, from booking through to completion... and they even fixed m...

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"Really glad I found you guys, thoroughly happy with the service"

Kepa, Dodge Journey

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"Good work, completed early and very helpful and explained the work well"

Heather, Hyundai i20

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I was provided with a loan car which was helpful They also gave my car a clea...

I was provided with a loan car which was helpful They also gave my car a clean which was much appreciated

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McKinley Automotive Services

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A wee secret in Drysdale! Great service-finished earlier, so was able to pick up...

A wee secret in Drysdale! Great service-finished earlier, so was able to pick up car sooner great job.Highly recommended.

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Mark, Honda JAZZ

Any Terrain Automotive

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Very polite and friendly service. I will be happy to take my car there in future...

Very polite and friendly service. I will be happy to take my car there in future.

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Pam, TOYOTA COROLLA

Seaside Auto Care

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Well I must say I rang around and looked for 100k timing belt kit service with a...

Well I must say I rang around and looked for 100k timing belt kit service with a few extras needed to be done. Seaside Auto Care went out of its way to assist me and with professional and customer focus I got the results I wanted. Definitely use them again. Great work keep it up. Wade.

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Wade, MITSUBISHI TRITON

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Friendly helpful staff, Chris was great to deal with, very clean & professional ...

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Steve, BMW 3 Series

A1 Tyres & More

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The staff are always friendly, prompt and generous. While servicing my car, they...

The staff are always friendly, prompt and generous. While servicing my car, they found a slow leak in my tyre and repaired this at a small cost. An extra added bonus of being both a mechanic & tyre shop.

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Maddie, Suzuki Swift

About Auto Mechanics

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The staff were ready for me when I arrived. They informed me the job would take ...

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Christine, TOYOTA YARIS

Tyre Spot

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Very good service and did extra service without charge. I also had a discount on...

Very good service and did extra service without charge. I also had a discount on my brake pads which was great. Clean the engine and tyres which was another bonus. They had just open for 2 months and are trying to gain customers. Keep up the good work and I'll be back for sure and will definitely recommend my friends to go there.

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Chuong, Holden Barina

Geelong Automotive

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I was concerned when I arrived at the location and no one seemed to know anythin...

I was concerned when I arrived at the location and no one seemed to know anything about the mechanic I had booked with. There was no signage. No one recognised the name. While the guy who was in charge of the business turned up and seemed to be expecting me. It seemed to be a bit of a back yard operation. Even settling the bill seemed to be less than streamlined. It left me feeling less than confident. Saying that the guy did a good job.

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Tricia, Subaru Outback

J Smith Motors

MORWELL
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First time using J.Smith motors and i couldn't speak highly enough of them. Fast...

First time using J.Smith motors and i couldn't speak highly enough of them. Fast reliable service, lovely staff and so affordable!

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Shannon, Ssangyong Korando

Highton Automotive Services

HIGHTON
star star star star star

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The only thing I could fault was they cleaned off my recommended tyre rotation s...

The only thing I could fault was they cleaned off my recommended tyre rotation sticker on my window which had only just been put on the week before by Tyrepower.

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Natalie, SUZUKI ALTO

* Minimum service amounts apply

Tyreright Hastings

HASTINGS
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I drive a new vw it's serviced every 15 thousand km the next service should be 6...

I drive a new vw it's serviced every 15 thousand km the next service should be 60 thousand and not 55. So much for keeping the books up to date on my new car?.

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Andrew, Volkswagen Tiguan

Tyres & Auto Carrum Downs

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Left my car service late before going on holidays. The guys promptly service my ...

Left my car service late before going on holidays. The guys promptly service my car in the morning and ready for pickup early afternoon. Very helpful friendly staff. Thank you.

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Linda, Mitsubishi ASX

Gregs Auto Care & Batteries

LANGWARRIN SOUTH
star star star star star

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Was a little concerned with the time spent to complete service, but when I arriv...

Was a little concerned with the time spent to complete service, but when I arrived to pick up a sparkling clean car, and realized the time was spent on my vehicle by a mechanic who takes pride in his work , I was totally blown away .Old school service not common any more Thanks Greg, son in laws car booked in next week .

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Gary, Jeep Grand Cherokee

AllCars Cranbourne West

CRANBOURNE WEST
star star star star star

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"Good work. Friendly."

Neil, Holden Commodore

Beagle Boys Automotive

ROSEBUD WEST
star star star star star

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star star star star star

Tim went out of their way for me gave me a loaner, also did extra things than I ...

Tim went out of their way for me gave me a loaner, also did extra things than I expected. Explained future work that will need doing overall it was a very good experience, also the price was very good Beagle Boys runs mainly on Word of Mouth and I would definitely recommend them

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peter, Hyundai Getz

ABS Morwell

MORWELL
star star star star_border star_border

Bridgestone Select Cranbourne

CRANBOURNE
star star star star_border star_border

LATEST REVIEW

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star star star star_border star_border

"Didnt see much difference..."

Ethan, Toyota Corolla

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661