Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Cadillac mechanics in Victor Harbor

Aldershot Service Centre

LONSDALE
star star star star star_half

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star star star star star

"They're good at what they do"

kyle, Honda Prelude

* Minimum service amounts apply

Direct Tyre & Auto Service

LONSDALE
star star star star star_half

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star star star star star

They were great! They washed my car, gave me a free loan car and a little gift f...

They were great! They washed my car, gave me a free loan car and a little gift for choosing them. Price was great also. 100% recommend :)

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Nicola, Hyundai Getz

Southern Performance Centre

LONSDALE
star star star star star_border

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star star star star star_border

I was booked in for 7.30 am no one was there till 8 am when shop actually opens ...

I was booked in for 7.30 am no one was there till 8 am when shop actually opens apart from that they were ok

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Tania, Holden Adventra

ABS Morphett Vale

MORPHETT VALE
star star star star star

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star star star star star

Fast height quality work with clear report of work done - brake hose replaced wi...

Fast height quality work with clear report of work done - brake hose replaced with custom part in less than an hour. Booking worked well too!

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Gareth, Toyota Landcruiser

* Minimum service amounts apply

Midas Morphett Vale

MORPHETT VALE
star star star star star_border

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star star star star star

Very happy with my experience at Midas Morphett Vale. They also gave me some goo...

Very happy with my experience at Midas Morphett Vale. They also gave me some good advice.

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Robert, HYUNDAI ELANTRA

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South Adelaide Autogas & Mechanical

MORPHETT VALE
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All seemed good with replacing shockers. Auto Electrical work for driving light...

All seemed good with replacing shockers. Auto Electrical work for driving lights done and working, , but not able to complete as I desired , possibly due to driving kit cable I supplied.

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Graeme, Toyota RAV4

ABS Melrose Park

MELROSE PARK
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"Excellent advice with detailed explanation of the job done."

Rahul, Kia Rio

ABS Salisbury

SALISBURY
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The Mechanics at ABS Salisbury are fantastic, they went every inch over the car ...

The Mechanics at ABS Salisbury are fantastic, they went every inch over the car and although it was expensive it's worth every dollar as the car is 10x better than when I bought it

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Scott, Toyota Camry

SM Auto Repair Centre

UNDERDALE
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"Good communication no hidden surprises and delivered on time Would recommend"

Ippei, Holden Rodeo

Churchill Automotive & Tyre Service

KILBURN
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Service book not completely filled, just a stamp and next due date but otherwise...

Service book not completely filled, just a stamp and next due date but otherwise ok

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Eve, Jeep Compass

B & R Automotive

SALISBURY SOUTH
star star star star star

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Quick turn around, excellent customer service, great price - what more could you...

Quick turn around, excellent customer service, great price - what more could you want?

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Scott, Toyota Camry

Midas Port Adelaide

PORT ADELAIDE
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Quick, efficient service. Although upon my last service I was told there was som...

Quick, efficient service. Although upon my last service I was told there was some wear to some bushings that need to be replaced ASAP, and this service they didn’t even mention it, which makes me believe they try to sell you mechanical work that isn’t actually necessary.

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Jake, Subaru Outback

ABS Ridgehaven

RIDGEHAVEN
star star star star star_half

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They did other work not in the quote and totalled $1200, but I am very happy wit...

They did other work not in the quote and totalled $1200, but I am very happy with that. The vehicle is going outback 3 times this year and they know this and I have great confidence in their work. Of course while giving 5 stars is always a bit risky as I have no guarantee that they used recommended parts or that some of the work was actually necessary, although I believe that it all was needing to be done, Finally thanks for your input!

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Michael, Toyota Camry

ABS Keswick

KESWICK
star star star star star_half

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"Very impressed with all the staff that I delt with on the day of my service ."

Kathleen, Holden Cruze

Gepps Cross Exhaust & Autocare

POORAKA
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The service took exactly the time I was advised and the mechanic was very friend...

The service took exactly the time I was advised and the mechanic was very friendly. You do not receive a check sheet of what has been completed which left you wondering what work had actually been done, but the car is running very smoothly at this stage.

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Carmen, Hyundai Accent

SAI Mechanical Repairs

KILKENNY
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Good customer service and friendly helpful staff. Highly recommended for good se...

Good customer service and friendly helpful staff. Highly recommended for good service, value for price and honesty.

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Lip, Nissan Micra

Exhaust Plus Prospect

ENFIELD
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"On time informative friendly service"

John, Honda CR-V

* Minimum service amounts apply

Midas Harbour Town

ADELAIDE AIRPORT
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I chose Midas Harbour Town because of the convenience of dropping off my car on ...

I chose Midas Harbour Town because of the convenience of dropping off my car on my way to work. The mechanic was friendly and happy to help. When I explained that the car was still covered by a used car dealer warranty he was happy to look out for any issues that might be covered. They identified a couple of issues and called to let me know before doing any additional work. At the end of the day I received a detailed write up of the work done and the condition of the car. Very happy with the service I received.

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Rhodri, HOLDEN BARINA

* Minimum service amounts apply

Jai's Auto Garage

SALISBURY PLAIN
star star star star star_half

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First time I have been to Jai's. Did a quality job for nearly half the price of ...

First time I have been to Jai's. Did a quality job for nearly half the price of the major competitors. Will be going back again. Most importantly, Jai is just a good, friendly, hard-working guy.

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Darren, Holden Barina

Midas Salisbury

SALISBURY
star star star star star

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Service was fine. However this was my first time at Midas, my car is usually log...

Service was fine. However this was my first time at Midas, my car is usually logbook serviced via Ford dealerships. the guy at Midas told me all these things were wrong with my car. Nothing has ever been mentioned beforehand from Ford. My car is always well maintained. I was told by Midas that I had to have my wheels aligned as well as other multiple issues. I informed him that the car had new wheels put on and aligned 2 days prior to him receiving the car for logbook service. He informed me that the other company did not do their job and he would ring them. He later said he did not ring them and that I should speak to them about the alignment not being done. What he doesn’t know is that I was when they did the work and watched them with my car. After he reported these so-called “issues” with my car, I had another mechanic check each issue and there are none! Not impressed at all! I will not take my car to Midas again.

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Angela, Ford Falcon

Midas Glynde

GLYNDE
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"Very professional"

Dado, Mazda CX-7

Midas Prospect

SEFTON PARK
star star star star star_half

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"Friendly prompt service very easy to organise"

Gary, Toyota Hilux

Midas Clovelly

CLOVELLY PARK
star star star star star

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"Very happy with the service. Highly recommend."

Coby, Mitsubishi 380

Midas Magill

MAGILL
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Good service. The drop-off service was great... they dropped me at work (less th...

Good service. The drop-off service was great... they dropped me at work (less than 5 km).

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Lauren, Holden Barina

Tyreright Salisbury

SALISBURY NORTH
star star star star star

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"Quick service, great price. Will be using them again."

Stefan, Hyundai i30

* Minimum service amounts apply

Midas Para Hills

PARA HILLS WEST
star star star star star_half

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I found it easy to book online. Loved the fact that a free loan car was offered....

I found it easy to book online. Loved the fact that a free loan car was offered. Friendly reception staff that were happy to discuss the concerns with my car; being a woman this was a new and pleasant experience in the car industry. Thank you!

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Sharon, Jeep Grand Cherokee

* Minimum service amounts apply

Croft Automotive & LPG Pty Ltd

EDWARDSTOWN
star star star star star_half

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I was a bit disappointed with not being contacted for authorisation which I woul...

I was a bit disappointed with not being contacted for authorisation which I would have given. Instead on my invoice there are several things that needed attention and weren’t attended to. A wheel alignment among other things. Had they contacted me and asked if they could do it I would have welcomed that as I expected a full service.

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Charlotte, Toyota Yaris

Bridgestone Select Norwood

NORWOOD
star star star star star

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"Fantastic customer service!! Highly recommend"

Terri, Toyota Corolla

Approved Automotive Services

NEWTON
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Fantastic. They cover all Euro cars, even new ones and provide in warranty servi...

Fantastic. They cover all Euro cars, even new ones and provide in warranty servicing. My car came back with full safety report, RAA towing voucher for $100, clean, and also smelling nice. All software and service updates done on the computer too for my Audi A5. Friendly staff. I would highly recommend coming here to service your car!

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Drew, Audi A5 Sportback

Daw Park Autocare

DAW PARK
star star star star star

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Service was above my expectation. It was a positive experience. Service was quic...

Service was above my expectation. It was a positive experience. Service was quick and very efficient, and most importantly well within my budget. I will definitely come back to them again on my future car service bookings, and will recommend them to my husband to have his car serviced there too.

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Catherine, HOLDEN COMMODORE

Wayne Smith Service Centre

PORT LINCOLN CBD
star star star star star_border

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Friendly & efficient. Highly recommended. Russell checked vehicle & advised repa...

Friendly & efficient. Highly recommended. Russell checked vehicle & advised repairs. Came in under costing

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Bronwyn, TOYOTA YARIS

Bravo Race Engineering

MILDURA
star star star star star

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"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

Sparks & Spanners

PORT LINCOLN CBD
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We were travelling Australia with a caravan in tow, and had the vehicle serviced...

We were travelling Australia with a caravan in tow, and had the vehicle serviced three times in different states (once by Fixedprice) prior to our service at Port Lincoln, and been very happy with the operators. We were happy with the price which was known before the job was done, but there were a couple of things we were not thrilled about. It was a wet, miserable day when we dropped the car off and were given an approximate time it would be ready, and informed that we would receive a phone call when the car was ready. Quite some time after the given time we still had not received a call, so we walked back several blocks in the rain to find the car had been finished and sitting on the side of the road. While that wasn't too worrying, we were informed that our battery (only a couple of months old) was stuffed, and we should get a new one. We finally found the local RAC approved repairer who tested the battery and assured us that nothing was wrong with it. He also asked who told us it was stuffed, and when I told him, his remark was that he gets a lot of people coming there with the same non-problem from the same source.

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Keith, HOLDEN COLORADO

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