Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Audi mechanics in Victor Harbor

Aldershot Service Centre

LONSDALE
star star star star star_half

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star star star star star

"Great service, complimentary loan car and prompt repairs"

Cristyl, Jeep Patriot

Southern Performance Centre

LONSDALE
star star star star star_border

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star star star star star

Good job, very professional. fixed price. One minor complaint, the pick up optio...

Good job, very professional. fixed price. One minor complaint, the pick up option that I chose. they were not able to pick me up to collect the car, I had to make other arrangements to get there. Overall very pleased.

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Bob, BMW 1 Series

ABS Morphett Vale

MORPHETT VALE
star star star star star

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star star star star star

Good communication and work completed at set time. Would come here again for ser...

Good communication and work completed at set time. Would come here again for service - also got my front brakes done and price competitive.

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Wendy, Kia Cerato

Other Audi mechanics in Victor Harbor

South Adelaide Autogas & Mechanical

MORPHETT VALE
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All seemed good with replacing shockers. Auto Electrical work for driving light...

All seemed good with replacing shockers. Auto Electrical work for driving lights done and working, , but not able to complete as I desired , possibly due to driving kit cable I supplied.

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Graeme, Toyota RAV4

ABS Melrose Park

MELROSE PARK
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"So far so good, very impressed with the care your team took."

Maria, Toyota Corolla

ABS Adelaide City

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"Staff are always friendly, and costs quite reasonable."

David, Great Wall Motors X Series

ABS Salisbury

SALISBURY
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I would strongly recommend ABS Salisbury to anyone they do a bloody great job mo...

I would strongly recommend ABS Salisbury to anyone they do a bloody great job more than I expected. In the past were I have had my car serviced you look at your service book & think 'I wonder if they have done everything in the book' 9/10 times they haven't. How do I know cos at ABS they showed me things that should have been done in all my services & weren't done. So thank you ABS Salisbury you have done a great job.

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Tye, Toyota Corolla

ABS Glynde

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"Very professional and helpful."

brett, Subaru Impreza

SM Auto Repair Centre

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Friendly team, lent me vehicle to return to work. Service done on time. Showed m...

Friendly team, lent me vehicle to return to work. Service done on time. Showed me replaced parts, and even washed my car for free. Very happy.

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Warner, Land Rover Range Rover

Churchill Automotive & Tyre Service

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"Friendly advice and job done promptly. Car was washed as advertised."

Peter, Volkswagen Golf VII

B & R Automotive

SALISBURY SOUTH
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Fast efficient and thorough service. We will definitely use again - in fact we h...

Fast efficient and thorough service. We will definitely use again - in fact we have already taken the car back to have another problem fixed!

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Tony, GREAT WALL V200

Midas Port Adelaide

PORT ADELAIDE
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Terry, Ford Territory

ABS Ridgehaven

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Prompt service, great value and a happy outcome. Will keep them in mind for futu...

Prompt service, great value and a happy outcome. Will keep them in mind for future work

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Mark, Holden Commodore

ABS Keswick

KESWICK
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"Friendly staff. The ride to the work came in really handy. Good job overall."

HIMANSHU, Hyundai Sonata/Sonica

Gepps Cross Exhaust & Autocare

POORAKA
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First time user of Fixed Price Car Service, when I arrived at the mechanic's wor...

First time user of Fixed Price Car Service, when I arrived at the mechanic's workshop I was greeted by the mechanic, I was told that he was informed of me being on a low income and he would not do any additional repairs without my approval via a phone call, i dropped my car off at 9 am and was informed it would be ready by 12 pm which it was. The service was exactly $125.00 no more, very honest mechanic and my car drives like new again. Will be definitely going back again for my front brakes which he said was all that was needed in addition to the minor service i had it booked in for in 3 weeks time after he performed the safety check on my car.

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Simon, MITSUBISHI LANCER

SAI Mechanical Repairs

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Simple setting workshop. Booked for car service based on price. $125 was estimat...

Simple setting workshop. Booked for car service based on price. $125 was estimated But end up cost $450 (min). In my opinion, my breaks do not need grinding and replacing pad (yet). But it's typical of the business trying to scam more money I guessed. Why did I say that? because, they also suggest I replace my tires? where It still has another 40% or 5,000 Km worth of tread! Last time I had my car service my Mechanic does not even bring up the breaks work for next service.

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Chai, Mitsubishi 380

Exhaust Plus Prospect

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Excellent work. The service was prompt and exceded my expectations. Charges were...

Excellent work. The service was prompt and exceded my expectations. Charges were explained beforehand and the whole process was very seamless. I will definitely be returning back l.

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Jagdeep, Mazda CX-9

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Midas Harbour Town

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Experienced knowledgeable mechanics completed all tasks on time and gave a full ...

Experienced knowledgeable mechanics completed all tasks on time and gave a full description of potential future work needed. Plus the added convenience of a free loan car.

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Neale, Audi A4

Pulse Automotive Services

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Service was good, prompt & they kept me informed of what my vehicle needed & the...

Service was good, prompt & they kept me informed of what my vehicle needed & the exact fixed price of what repairs etc were required.

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Ben, SUBARU FORESTER

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My car was a tough one to fix but they kept me updated and did everything they c...

My car was a tough one to fix but they kept me updated and did everything they could to get it running right

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Kirsten, Ford Falcon

Midas Glynde

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The guys were great. They were happy to provide me with a more detail explanatio...

The guys were great. They were happy to provide me with a more detail explanation and show me the repairs for my peace of mind.

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Pieter, Land Rover Discovery 3

Midas Prospect

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Basic service was fine, the did everything that needed to be completed. However ...

Basic service was fine, the did everything that needed to be completed. However gave me a huge list of things that needed to be fixed. Being a woman, I'm very sceptical of mechanics that could rip me off so I went to another mechanic I can trust in the mid north where I am from originally and they said half the stuff on the list didn't need to be fixed! They are fine at the basics but would not trust them with any big jobs on my car.

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Haylee, Holden Commodore

Midas Magill

MAGILL
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Rob, Mazda BT-50

Tyreright Salisbury

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"Only downside was how long they had my car for"

Tamara, Holden Cruze

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Goodyear Autocare Hampstead Gardens

HAMPSTEAD GARDENS
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Goodyear autocare at Hampstead Gardens was very informative, courteous and charg...

Goodyear autocare at Hampstead Gardens was very informative, courteous and charges reasonably. Will certainly go back.

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Charles, Toyota Camry

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Midas Para Hills

PARA HILLS WEST
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I found it easy to book online. Loved the fact that a free loan car was offered....

I found it easy to book online. Loved the fact that a free loan car was offered. Friendly reception staff that were happy to discuss the concerns with my car; being a woman this was a new and pleasant experience in the car industry. Thank you!

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Sharon, Jeep Grand Cherokee

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Goodyear Autocare Hawthorn

HAWTHORN
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Very happy with the service and price (compared to what Dealers wanted). Free lo...

Very happy with the service and price (compared to what Dealers wanted). Free loan car provided.

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Simon, Toyota Landcruiser/Prado

C.A.R. Mechanical

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Friendly efficient service at a great price with a list of work that requires at...

Friendly efficient service at a great price with a list of work that requires attention to my car. I am really pleased with their service and will certainly use them again.

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Doreen, Hyundai Getz

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Croft Automotive & LPG Pty Ltd

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Very good service, work carried out and completed for the quoted price, no hidde...

Very good service, work carried out and completed for the quoted price, no hidden extra charges. Thank you.

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John, Jaguar XF

ABS Rosewater

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"Very helpful"

PAULA, Mitsubishi Lancer

Viva Auto Repairs

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"They were very good. Thanks."

Ali, Ford Falcon

Bridgestone Select Norwood

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"Fantastic customer service!! Highly recommend"

Terri, Toyota Corolla

Approved Automotive Services

NEWTON
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Fantastic. They cover all Euro cars, even new ones and provide in warranty servi...

Fantastic. They cover all Euro cars, even new ones and provide in warranty servicing. My car came back with full safety report, RAA towing voucher for $100, clean, and also smelling nice. All software and service updates done on the computer too for my Audi A5. Friendly staff. I would highly recommend coming here to service your car!

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Drew, Audi A5 Sportback

Angus Mitchell Automotive

EDWARDSTOWN
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"very good specialist workshop "

John, HONDA JAZZ

Daw Park Autocare

DAW PARK
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Service was above my expectation. It was a positive experience. Service was quic...

Service was above my expectation. It was a positive experience. Service was quick and very efficient, and most importantly well within my budget. I will definitely come back to them again on my future car service bookings, and will recommend them to my husband to have his car serviced there too.

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Catherine, HOLDEN COMMODORE

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661