Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Alfa Romeo mechanics in Port Lincoln

Sparks & Spanners

PORT LINCOLN CBD
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We were travelling Australia with a caravan in tow, and had the vehicle serviced...

We were travelling Australia with a caravan in tow, and had the vehicle serviced three times in different states (once by Fixedprice) prior to our service at Port Lincoln, and been very happy with the operators. We were happy with the price which was known before the job was done, but there were a couple of things we were not thrilled about. It was a wet, miserable day when we dropped the car off and were given an approximate time it would be ready, and informed that we would receive a phone call when the car was ready. Quite some time after the given time we still had not received a call, so we walked back several blocks in the rain to find the car had been finished and sitting on the side of the road. While that wasn't too worrying, we were informed that our battery (only a couple of months old) was stuffed, and we should get a new one. We finally found the local RAC approved repairer who tested the battery and assured us that nothing was wrong with it. He also asked who told us it was stuffed, and when I told him, his remark was that he gets a lot of people coming there with the same non-problem from the same source.

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Keith, HOLDEN COLORADO

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MELROSE PARK
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Helpful, did a great job , called me to ask if it was OK to do extra work and qu...

Helpful, did a great job , called me to ask if it was OK to do extra work and quoted me for the next service and items.

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Irene, Kia Rio

ABS Adelaide City

ADELAIDE
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"Good Service"

Cheng, Ford Mondeo

ABS Salisbury

SALISBURY
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Great team, the service was very friendly and they seem very honest. I will defi...

Great team, the service was very friendly and they seem very honest. I will definitely be coming back.

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Andres, Lexus IS

SM Auto Repair Centre

UNDERDALE
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"Great customer service at a great price."

Andrew, Hyundai iLoad/iMax

Aldershot Service Centre

LONSDALE
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"They're good at what they do"

kyle, Honda Prelude

B & R Automotive

SALISBURY SOUTH
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Great service, fast, honest and reliable; the guys are friendly, cool and don't ...

Great service, fast, honest and reliable; the guys are friendly, cool and don't try to sell you services you don't need. Darryl had looked after me previously, but I went somewhere closer to home the next time... big mistake! Came back to B & R this time and will return in the future.

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Bruce, HYUNDAI ELANTRA

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Midas Port Adelaide

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I dropped the car off before work and was notified by SMS when the service was d...

I dropped the car off before work and was notified by SMS when the service was done. I was able to pick the car up after 5 with no hassles. They have loan cars on offer and the staff were helpful, friendly and personable.

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Crystal, Mazda 3

ABS Ridgehaven

RIDGEHAVEN
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Courteous staff - competitive price Went through work completed Very satisfied I...

Courteous staff - competitive price Went through work completed Very satisfied I will use again

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Brenton, Kia Cerato

ABS Keswick

KESWICK
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Great experience with the guys at ABS Keswick. Everything was communicated throu...

Great experience with the guys at ABS Keswick. Everything was communicated throughly and the lift to and from work was a great help. Will definitely be back again!

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Maraya, Toyota RAV4

Gepps Cross Exhaust & Autocare

POORAKA
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Fantastic saving ! Car feels good I'm happy. I'll be back. I didn't get reciept...

Fantastic saving ! Car feels good I'm happy. I'll be back. I didn't get reciept thou only eftpoa reciept

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Danielle, HYUNDAI ELANTRA

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Direct Tyre & Auto Service

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They went out of their way to source a new part for me. Very polite and friendly...

They went out of their way to source a new part for me. Very polite and friendly Fantastically priced

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Melissa, Holden Commodore

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Midas Darlington

DARLINGTON
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Very easy to book in. Very friendly and knowledgeable. Car is now running smooth...

Very easy to book in. Very friendly and knowledgeable. Car is now running smoothly. Will go back for next service.

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Jonathon, Daewoo Lanos

Exhaust Plus Prospect

ENFIELD
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"Great service, thanks"

Kevin, Subaru Impreza

Southern Performance Centre

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The mechanic was thorough and although all the issues with my car were not fixed...

The mechanic was thorough and although all the issues with my car were not fixed there, I was told what needed to be done for future reference.

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Tracy, Ford Focus

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Midas Harbour Town

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Communications excellent, work completed efficiently. Would definately go to the...

Communications excellent, work completed efficiently. Would definately go to them again

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Dave, Toyota Landcruiser Prado

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Jai's Auto Garage

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great friendly mechanics, seen these guys for the first time and have decided to...

great friendly mechanics, seen these guys for the first time and have decided to become a regular customer. Highly recommend :)

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Mandy, Holden Cruze

Pulse Automotive Services

NORWOOD
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I had read previous reviews and thought to give Pulse Automotive Services a go. ...

I had read previous reviews and thought to give Pulse Automotive Services a go. The experience I had found was the mechanics to be experienced, honest and reliable. Going to organise our second car for a service at Pulse Automotive Services.

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Karl, Subaru Impreza

Midas Salisbury

SALISBURY
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Service was fine. However this was my first time at Midas, my car is usually log...

Service was fine. However this was my first time at Midas, my car is usually logbook serviced via Ford dealerships. the guy at Midas told me all these things were wrong with my car. Nothing has ever been mentioned beforehand from Ford. My car is always well maintained. I was told by Midas that I had to have my wheels aligned as well as other multiple issues. I informed him that the car had new wheels put on and aligned 2 days prior to him receiving the car for logbook service. He informed me that the other company did not do their job and he would ring them. He later said he did not ring them and that I should speak to them about the alignment not being done. What he doesn’t know is that I was when they did the work and watched them with my car. After he reported these so-called “issues” with my car, I had another mechanic check each issue and there are none! Not impressed at all! I will not take my car to Midas again.

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Angela, Ford Falcon

Midas Glynde

GLYNDE
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"Hard working guys."

Moosa, Chrysler 300

Midas Prospect

SEFTON PARK
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"Friendly prompt service very easy to organise"

Gary, Toyota Hilux

Midas Magill

MAGILL
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"Relatively good service but as is the case with so many of them very pricey."

Paul, Ford Territory

Tyreright Salisbury

SALISBURY NORTH
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"Quick service, great price. Will be using them again."

Stefan, Hyundai i30

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Goodyear Autocare Hampstead Gardens

HAMPSTEAD GARDENS
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Had the car serviced and then 3 days later drove 2000 km to Brisbane didn't miss...

Had the car serviced and then 3 days later drove 2000 km to Brisbane didn't miss a beat, they even put tyre black on my tyres which made them look brand new again. Also, they made you feel welcome like you were talking with old mates.

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David, Nissan X-Trail

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Midas Para Hills

PARA HILLS WEST
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Very friendly and helpful, the fixed price was excellent and easy to book online...

Very friendly and helpful, the fixed price was excellent and easy to book online especially being so close to xmas , very happy, thank you

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Darren, RENAULT MEGANE

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Goodyear Autocare Hawthorn

HAWTHORN
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Very happy with the service and price (compared to what Dealers wanted). Free lo...

Very happy with the service and price (compared to what Dealers wanted). Free loan car provided.

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Simon, Toyota Landcruiser/Prado

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Goodyear Autocare Richmond

RICHMOND
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Excellent service managed to Log Book specifics. Manager kept in touch and advi...

Excellent service managed to Log Book specifics. Manager kept in touch and advised of options for filter replacement whilst servicing the vehicle. Obviously managed with integrity and desire for honesty.

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Craig, Hyundai ix35

ABS Rosewater

OTTOWAY
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"Very helpful"

PAULA, Mitsubishi Lancer

Viva Auto Repairs

RICHMOND
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"Friendly staff n good service...Price is comparable"

Mohamed, Holden Zafira-A

ABS Morphett Vale

MORPHETT VALE
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Fast height quality work with clear report of work done - brake hose replaced wi...

Fast height quality work with clear report of work done - brake hose replaced with custom part in less than an hour. Booking worked well too!

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Gareth, Toyota Landcruiser

Bridgestone Select Norwood

NORWOOD
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"Fantastic customer service!! Highly recommend"

Terri, Toyota Corolla

Approved Automotive Services

NEWTON
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Fantastic. They cover all Euro cars, even new ones and provide in warranty servi...

Fantastic. They cover all Euro cars, even new ones and provide in warranty servicing. My car came back with full safety report, RAA towing voucher for $100, clean, and also smelling nice. All software and service updates done on the computer too for my Audi A5. Friendly staff. I would highly recommend coming here to service your car!

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Drew, Audi A5 Sportback

Angus Mitchell Automotive

EDWARDSTOWN
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"very good specialist workshop "

John, HONDA JAZZ

Daw Park Autocare

DAW PARK
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Service was above my expectation. It was a positive experience. Service was quic...

Service was above my expectation. It was a positive experience. Service was quick and very efficient, and most importantly well within my budget. I will definitely come back to them again on my future car service bookings, and will recommend them to my husband to have his car serviced there too.

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Catherine, HOLDEN COMMODORE

South Adelaide Autogas & Mechanical

MORPHETT VALE
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All seemed good with replacing shockers. Auto Electrical work for driving light...

All seemed good with replacing shockers. Auto Electrical work for driving lights done and working, , but not able to complete as I desired , possibly due to driving kit cable I supplied.

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Graeme, Toyota RAV4

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