Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Cadillac mechanics in Murray Mallee

ABS Melrose Park

MELROSE PARK
star star star star star_half

LATEST REVIEW

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star star star star star

Excellent customer service. They rang me after my car was serviced to inform me ...

Excellent customer service. They rang me after my car was serviced to inform me of additional repairs required. Didn't feel at all pressured to go ahead with any of them. Couldn't fault them.

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Fiona, Ford Fiesta

ABS Salisbury

SALISBURY
star star star star star_half

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star star star star star

"They were amazing. I'm definitely going back here for my next service!"

Tuan, Toyota Aurion

SM Auto Repair Centre

UNDERDALE
star star star star star_half

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star star star star star

"Nice staff and good service."

Dennis, Isuzu D-Max

Aldershot Service Centre

LONSDALE
star star star star star_half

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star star star star star

"Excellent female friendly service the cars running like a dream"

gail, Holden Astra

Churchill Automotive & Tyre Service

KILBURN
star star star star star_half

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star star star star star

I was provided with a loan car while waiting for my car to be services, that's r...

I was provided with a loan car while waiting for my car to be services, that's really handy. Service work is done within the day, wheels properly checked out, and it comes with a car wash. Impressive.

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Keng, Suzuki Alto

B & R Automotive

SALISBURY SOUTH
star star star star star

LATEST REVIEW

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star star star star star

Great service, fast, honest and reliable; the guys are friendly, cool and don't ...

Great service, fast, honest and reliable; the guys are friendly, cool and don't try to sell you services you don't need. Darryl had looked after me previously, but I went somewhere closer to home the next time... big mistake! Came back to B & R this time and will return in the future.

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Bruce, HYUNDAI ELANTRA

Other Cadillac mechanics in Murray Mallee

ABS Ridgehaven

RIDGEHAVEN
star star star star star_half

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Prompt service, great value and a happy outcome. Will keep them in mind for futu...

Prompt service, great value and a happy outcome. Will keep them in mind for future work

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Mark, Holden Commodore

ABS Keswick

KESWICK
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Great experience with the guys at ABS Keswick. Everything was communicated throu...

Great experience with the guys at ABS Keswick. Everything was communicated throughly and the lift to and from work was a great help. Will definitely be back again!

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Maraya, Toyota RAV4

Gepps Cross Exhaust & Autocare

POORAKA
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Will use again. Seems to have done what they said they would at a really good pr...

Will use again. Seems to have done what they said they would at a really good price.

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Andrew, MITSUBISHI TRITON

* Minimum service amounts apply

Direct Tyre & Auto Service

LONSDALE
star star star star star_half

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Was able to get the vehicle in quick and it was half the price of the dealership...

Was able to get the vehicle in quick and it was half the price of the dealership. service was great and friendly

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Andrew, Jeep Wrangler

* Minimum service amounts apply

Midas Darlington

DARLINGTON
star star star star star_border

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"Very Good and timely service.Having a free loan car was a very good bonus."

Gavin, Hyundai i30

SAI Mechanical Repairs

KILKENNY
star star star star star_border

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I've been taking my car to SAI for about a year now, and they're always much che...

I've been taking my car to SAI for about a year now, and they're always much cheaper and friendlier than anywhere else I've been.

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Eric, NISSAN PULSAR

Exhaust Plus Prospect

ENFIELD
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"On time informative friendly service"

John, Honda CR-V

Southern Performance Centre

LONSDALE
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"Good knowledgeable mechanics, very thorough and reasonably priced."

Nick, Great Wall Motors X Series

* Minimum service amounts apply

Midas Harbour Town

ADELAIDE AIRPORT
star star star star star_half

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I found Midas at Harbour Town were very good at what they do. I found them throu...

I found Midas at Harbour Town were very good at what they do. I found them through an Internet website and thought that they needed to communicate better between each other. But the overall service was excellent.

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Debbie, HONDA JAZZ

* Minimum service amounts apply

Jai's Auto Garage

SALISBURY PLAIN
star star star star star_half

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The machanic was friendly and professional and the work was done on time and as ...

The machanic was friendly and professional and the work was done on time and as expected.

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Ron, Mitsubishi Pajero

Midas Salisbury

SALISBURY
star star star star star

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"Very professional and fixed the issues I had"

Irfan, Honda Accord Euro

Midas Glynde

GLYNDE
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"Very good efficient service "

Geoffrey, Toyota Aurion

Midas Prospect

SEFTON PARK
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All the staff are very nice and approachable, and give understanding about my is...

All the staff are very nice and approachable, and give understanding about my issue with my car and how to avoid some mistakes. The price is very high for the additional repairs but still it fixed some issues on my car.

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Frederick, TOYOTA COROLLA

Midas Clovelly

CLOVELLY PARK
star star star star star

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"Very happy with the service. Highly recommend."

Coby, Mitsubishi 380

Midas Magill

MAGILL
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"Relatively good service but as is the case with so many of them very pricey."

Paul, Ford Territory

Tyreright Salisbury

SALISBURY NORTH
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"Only downside was how long they had my car for"

Tamara, Holden Cruze

* Minimum service amounts apply

Midas Para Hills

PARA HILLS WEST
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I found it easy to book online. Loved the fact that a free loan car was offered....

I found it easy to book online. Loved the fact that a free loan car was offered. Friendly reception staff that were happy to discuss the concerns with my car; being a woman this was a new and pleasant experience in the car industry. Thank you!

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Sharon, Jeep Grand Cherokee

ABS Morphett Vale

MORPHETT VALE
star star star star star

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star star star star star

Good communication and work completed at set time. Would come here again for ser...

Good communication and work completed at set time. Would come here again for service - also got my front brakes done and price competitive.

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Wendy, Kia Cerato

Bridgestone Select Norwood

NORWOOD
star star star star star

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"Fantastic customer service!! Highly recommend"

Terri, Toyota Corolla

* Minimum service amounts apply

Midas Morphett Vale

MORPHETT VALE
star star star star star_border

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star star star star star_border

Car was serviced well, Mechanics were friendly and helpful. i would recommend th...

Car was serviced well, Mechanics were friendly and helpful. i would recommend this service in the future.

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Daryl, Renault Kangoo II/Kangoo Maxi

Approved Automotive Services

NEWTON
star star star star star

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Fantastic. They cover all Euro cars, even new ones and provide in warranty servi...

Fantastic. They cover all Euro cars, even new ones and provide in warranty servicing. My car came back with full safety report, RAA towing voucher for $100, clean, and also smelling nice. All software and service updates done on the computer too for my Audi A5. Friendly staff. I would highly recommend coming here to service your car!

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Drew, Audi A5 Sportback

Daw Park Autocare

DAW PARK
star star star star star

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star star star star star

Service was above my expectation. It was a positive experience. Service was quic...

Service was above my expectation. It was a positive experience. Service was quick and very efficient, and most importantly well within my budget. I will definitely come back to them again on my future car service bookings, and will recommend them to my husband to have his car serviced there too.

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Catherine, HOLDEN COMMODORE

South Adelaide Autogas & Mechanical

MORPHETT VALE
star star star star star_border

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star star star star star_border

All seemed good with replacing shockers. Auto Electrical work for driving light...

All seemed good with replacing shockers. Auto Electrical work for driving lights done and working, , but not able to complete as I desired , possibly due to driving kit cable I supplied.

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Graeme, Toyota RAV4

Midas Port Adelaide

PORT ADELAIDE
star star star star star_half

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star star star star star

I dropped the car off before work and was notified by SMS when the service was d...

I dropped the car off before work and was notified by SMS when the service was done. I was able to pick the car up after 5 with no hassles. They have loan cars on offer and the staff were helpful, friendly and personable.

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Crystal, Mazda 3

Midas Auto Service Centre Ballarat

DELACOMBE
star star star star star_half

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star star star star star

The service was great and they were consultative regarding all that was done. Th...

The service was great and they were consultative regarding all that was done. The service extras were a bonus, including a wash and detail and the final charges were reasonable. All in all a very positive experience.

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Brad, Mazda Tribute

Charge Less Autos

KANGAROO FLAT
star star star star star

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star star star star star

"Great service highly recommend"

Wayne, Holden Commodore

Natrad Ballarat

WENDOUREE
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Jack was very helpful in showing the poor work done on the vehicle by a previous...

Jack was very helpful in showing the poor work done on the vehicle by a previous repairer.

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Paul, Mazda CX-9

Echuca Performance

ECHUCA CBD
star star star star star_border

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star star star star star_border

A good summary on the invoice (of what they did). However I booked a drop off se...

A good summary on the invoice (of what they did). However I booked a drop off service (for FREE) which they tried to charge me for. They did get a staff member to drop me off and pick me up in the end but this damaged the experience somewhat.

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Heather, Toyota Corolla

Bendigo Complete Auto Care

IRONBARK
star star star star star_half

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star star star star star

So quick and easy...from the initial search on Sunday to confirmation of booking...

So quick and easy...from the initial search on Sunday to confirmation of booking being logged took minutes. Confirmation of booking from the service provider of my choice came to me early on Monday - too easy!

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Anton, Volkswagen Tiguan

King Bear Auto

EAST BENDIGO
star star star star star_half

LATEST REVIEW

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star star star star star

Very helpful staff. Excellent customer service in letting you know what their do...

Very helpful staff. Excellent customer service in letting you know what their doing have done etc.

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Barry, Ssangyong Korando

MRT Automotive

MOAMA
star star star star star

LATEST REVIEW

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star star star star star

Great service, friendly and informative. Would recommend to anyone needing a fas...

Great service, friendly and informative. Would recommend to anyone needing a fast, thorough car service.

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Craig, TOYOTA RAV4

Wayne Smith Service Centre

PORT LINCOLN CBD
star star star star star_border

LATEST REVIEW

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star star star star star

Friendly & efficient. Highly recommended. Russell checked vehicle & advised repa...

Friendly & efficient. Highly recommended. Russell checked vehicle & advised repairs. Came in under costing

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Bronwyn, TOYOTA YARIS

Bravo Race Engineering

MILDURA
star star star star star

LATEST REVIEW

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star star star star star

"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

Sparks & Spanners

PORT LINCOLN CBD
star star star star star_border

LATEST REVIEW

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star star star star star_border

We were travelling Australia with a caravan in tow, and had the vehicle serviced...

We were travelling Australia with a caravan in tow, and had the vehicle serviced three times in different states (once by Fixedprice) prior to our service at Port Lincoln, and been very happy with the operators. We were happy with the price which was known before the job was done, but there were a couple of things we were not thrilled about. It was a wet, miserable day when we dropped the car off and were given an approximate time it would be ready, and informed that we would receive a phone call when the car was ready. Quite some time after the given time we still had not received a call, so we walked back several blocks in the rain to find the car had been finished and sitting on the side of the road. While that wasn't too worrying, we were informed that our battery (only a couple of months old) was stuffed, and we should get a new one. We finally found the local RAC approved repairer who tested the battery and assured us that nothing was wrong with it. He also asked who told us it was stuffed, and when I told him, his remark was that he gets a lot of people coming there with the same non-problem from the same source.

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Keith, HOLDEN COLORADO

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1300 655 661