Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

 

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Compare mechanics closest to Collinsville and book your car service online

B & R Automotive image
B & R Automotive image

B & R Automotive

104 Rundle Road, Salisbury South

"Great service, fast, honest and reliable; the guys are friendly, cool and don't try to sell you serv..."

"Great service, fast, honest and reliable; the guys are friendly, cool and don't try to sell you services you don't need. Darryl had looked after me previously, but I went somewhere closer to home the next time... big mistake! Came back to B & R this time and will return in the future."

Read more

HYUNDAI ELANTRA

Midas Salisbury image
Midas Salisbury image

Midas Salisbury

27 Park Terrace, Salisbury

"The guy who helped me was super nice! It was my first experience with Midas and I'd definitely go ba..."

"The guy who helped me was super nice! It was my first experience with Midas and I'd definitely go back. Great service!"

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Holden Astra

Jai's Auto Garage image
Jai's Auto Garage image

Jai's Auto Garage

2 / 69 Saints Road, Salisbury Plain

"I was very happy with the way the work was carried out on the car they know what they are doing and ..."

"I was very happy with the way the work was carried out on the car they know what they are doing and told me what has to be done on the next service I will be going back to them again. This was the first time I've been to them the price was fair and the work is just great."

Read more

Toyota Camry

Midas Para Hills image
Midas Para Hills image

Midas Para Hills

450 Bridge Road, Para Hills West

"I found it easy to book online. Loved the fact that a free loan car was offered. Friendly reception ..."

"I found it easy to book online. Loved the fact that a free loan car was offered. Friendly reception staff that were happy to discuss the concerns with my car; being a woman this was a new and pleasant experience in the car industry. Thank you!"

Read more

Jeep Grand Cherokee

AutoGuru makes it so easy to find Collinsville mechanics & car services! Our vehicle experts from all over Far North are waiting to offer you the best prices for the best service. Just enter a few details, submit, then you’ll be presented with a list of Collinsville professionals and their fixed price quotes. So easy!

The clever design of AutoGuru allows you to find local Collinsville mechanics who list their fixed prices for various jobs (only the cost of labour and parts varies from mechanic to mechanic). Choose the mechanic that suits your budget and location, book online and you’re set – there’s no hidden costs and we have the most trusted mechanics in all of Far North!

We get hundreds of searches a day for mechanics in Far North. We only list trusted mechanic workshops that match your vehicle, service requirements and Collinsville location. So you’re guaranteed to find the car service options you’re looking for.

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Questions? Speak with a Service Advisor
1300 655 661