Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Best mechanics in Andamooka Station open Saturday

Sparks & Spanners

PORT LINCOLN CBD
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We were travelling Australia with a caravan in tow, and had the vehicle serviced...

We were travelling Australia with a caravan in tow, and had the vehicle serviced three times in different states (once by Fixedprice) prior to our service at Port Lincoln, and been very happy with the operators. We were happy with the price which was known before the job was done, but there were a couple of things we were not thrilled about. It was a wet, miserable day when we dropped the car off and were given an approximate time it would be ready, and informed that we would receive a phone call when the car was ready. Quite some time after the given time we still had not received a call, so we walked back several blocks in the rain to find the car had been finished and sitting on the side of the road. While that wasn't too worrying, we were informed that our battery (only a couple of months old) was stuffed, and we should get a new one. We finally found the local RAC approved repairer who tested the battery and assured us that nothing was wrong with it. He also asked who told us it was stuffed, and when I told him, his remark was that he gets a lot of people coming there with the same non-problem from the same source.

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Keith, HOLDEN COLORADO

ABS Salisbury

SALISBURY
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"OK! That was the second time ... no loan car!"

Thein, Toyota Corolla

Midas Salisbury

SALISBURY
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"Very professional and fixed the issues I had"

Irfan, Honda Accord Euro

Jai's Auto Garage

SALISBURY PLAIN
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I was very happy with the way the work was carried out on the car they know what...

I was very happy with the way the work was carried out on the car they know what they are doing and told me what has to be done on the next service I will be going back to them again. This was the first time I've been to them the price was fair and the work is just great.

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Michael, Toyota Camry

B & R Automotive

SALISBURY SOUTH
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Excellent service, explained everything to me, excellent prices, friendly staff ...

Excellent service, explained everything to me, excellent prices, friendly staff and loan car was a bonus! These guys will be my new mechanics from now on. Thank you!

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Carissa, HOLDEN VIVA

Midas Para Hills

PARA HILLS WEST
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Very friendly and helpful, the fixed price was excellent and easy to book online...

Very friendly and helpful, the fixed price was excellent and easy to book online especially being so close to xmas , very happy, thank you

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Darren, RENAULT MEGANE

No deposit & interest free

BOOK NOW, PAY LATER

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Did exactly what they said they would and didn't force any repairs. They were ef...

Did exactly what they said they would and didn't force any repairs. They were efficient and had great customer service.

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Midas Glynde

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Fixed another issue I had very cheap and reattached my reverse sensor for free! ...

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"Good communication no hidden surprises and delivered on time Would recommend"

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This was a good experience, as well as having my car professionally serviced and logged in the log book, I was provided with great service. Dropped back home, and collected when the service was finished - on time!

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Marjorie, Hyundai i20

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Thomas, Toyota RAV4

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Terri, Toyota Corolla

Midas Magill

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Alex, Hyundai Elantra

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Great experience with the guys at ABS Keswick. Everything was communicated throu...

Great experience with the guys at ABS Keswick. Everything was communicated throughly and the lift to and from work was a great help. Will definitely be back again!

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Maraya, Toyota RAV4

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Daniel at ABS Melrose Park was great to deal with, efficient, helpful and nothing too much trouble Advised of any better options available prior to carrying out the work eg option of replacing oil in gear box with new instead of putting back old dirty oil - no extra charge for labour - just a cost of the oil. Accommodating, friendly and efficient and quick without compromising quality of work Thanks ABS Annette Matthews RAV 4 June18

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Midas Clovelly

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"Very happy with the service. Highly recommend."

Coby, Mitsubishi 380

Midas Darlington

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Great experience, the staff took care of me during my service and gave me a great price for the things that needed fixing. The (I think he was the manager) was brilliant, knowledgeable and helpful. Free loan car for the day was great and when I picked up my car it had lollies on the dash as a gift from the staff! Will definitely return here for all future servicing or any work my car needs. Thankyou Midas Darlington!

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Laura, Mazda 3

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Jo, Toyota Starlet

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Good communication and work completed at set time. Would come here again for service - also got my front brakes done and price competitive.

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Wendy, Kia Cerato

Aldershot Service Centre

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"Took longer than expected but apologetic about it."

Ross, Toyota Landcruiser

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The professionalism of the company was impressive. Steve did all the work that I...

The professionalism of the company was impressive. Steve did all the work that I requested in additional to the service quoted and did a couple of minor items at minimal cost. In addition he provided a list of things that needed to be looked at in future services. Excellent work and professional service.

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Very happy with my experience at Midas Morphett Vale. They also gave me some good advice.

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Robert, HYUNDAI ELANTRA

Bravo Race Engineering

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"Great job and advice from Tony. Car running great."

Graham, BMW 3 Series

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"Honest ,prompt service awesome team of mechanics wouldn't go anywhere else"

Jai, Nissan Navara/Pick-up

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"Very friendly helpful and efficient mechanic a credit to your company!"

Gordon, Volkswagen Golf

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Andrew, Toyota Kluger

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"Very helpful"

PAULA, Mitsubishi Lancer

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Wayne is an Honest Professional that does his best to provide excellent Service, Advice and a great job. He was courteous, prompt and a pleasure to deal with.

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Leath, Subaru Forester

Exhaust Plus Prospect

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Kevin, Subaru Impreza

Approved Automotive Services

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Fantastic. They cover all Euro cars, even new ones and provide in warranty servicing. My car came back with full safety report, RAA towing voucher for $100, clean, and also smelling nice. All software and service updates done on the computer too for my Audi A5. Friendly staff. I would highly recommend coming here to service your car!

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Drew, Audi A5 Sportback

Pulse Automotive Services

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John, Mazda 6

ABS Adelaide City

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"Good Service"

Cheng, Ford Mondeo

Viva Auto Repairs

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"They were very good. Thanks."

Ali, Ford Falcon

Goodyear Autocare Hawthorn

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Simon, Toyota Landcruiser/Prado

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Catherine, HOLDEN COMMODORE

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Roy, Holden Barina

South Adelaide Autogas & Mechanical

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Ian, Hyundai Getz

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Louis, Hyundai i30

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Echuca Performance

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The motor mechanic asked if I had any conerns n followed the one. He reported hi...

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Heather, Toyota Corolla

Autolube

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Hutchins MobilTech

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Hutchins MobilTech has serviced my Mazda for four years now. The car is now in i...

Hutchins MobilTech has serviced my Mazda for four years now. The car is now in its 10th year and still going as well as new. Thanks Paul for keeping it at top performance.

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John, Mazda 3

Book trusted and local mechanics with AutoGuru.

We're AutoGuru and we make car servicing a breeze. Are you too busy during the week to get your car serviced? Fret not! We have mechanics in your area who are open on Saturday to keep you moving. How good is that?

So we can provide you with accurate quotes, let us know your details and we'll populate competitive quotes from mechanics who are open on a Saturday in your area. You can then book and pay online. All you have to do is turn up on the day you nominated then its happy days!

If you're having trouble getting your car service during the week, these mechanics are also open on Saturdays! We've got great, local mechanics ready to help and make your life easier. Just call us on 1300 655 661 and one of our friendly team members will help you book your car service!

Questions? Speak with a Service Advisor
1300 655 661