Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top mechanics in Wide Bay-Burnett

Huston Motors

KINGAROY
star star star star star

LATEST REVIEW

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star star star star star

Lovely people at Huston Ford - polite, thorough. Customer service excellent. Ver...

Lovely people at Huston Ford - polite, thorough. Customer service excellent. Very pleased with result.

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Narelle, Holden Commodore

RAW Mechanical

PIALBA
star star star star star_half

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star star star star star

Raw serviced my AUDI expertise care all was done quickly and efficiently well do...

Raw serviced my AUDI expertise care all was done quickly and efficiently well done

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Peter, Audi Q7

Total Auto Care

PIALBA
star star star star star_half

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star star star star star_border

The vehicle was serviced on time with an sms message when it was available for p...

The vehicle was serviced on time with an sms message when it was available for pick up.

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Peter, Kia Sorento

Other mechanics in Wide Bay-Burnett

Cooloola New Age Mechanical

GYMPIE CBD
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"Very convenient service"

Don, Land Rover Freelander 2

Hervey Bay Auto Electrix

PIALBA
star star star star star

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star star star star star

This is the first time I have used this garage. I was quoted a price before serv...

This is the first time I have used this garage. I was quoted a price before service, when I went to collect my car they advised that some work they had included in the quotation was not required and adjusted my bill accordingly. They could have charged the original quote and I would not have known.What a pleasure to deal with an honest company!!

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John, Audi A4

Quik Speed Brake & Mechanical

NAMBOUR
star star star star star

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star star star star star

I was able to book in online and know what the price would be. I then arrived at...

I was able to book in online and know what the price would be. I then arrived at the appointment time and was shocked when told my car would be serviced and be ready in a bit over an hour. They were true to their word and then I had follow up the following day. Yes if you devoted time to the one vehicle then a service would be available in this time frame but I have not experienced that with any other business. More than happy and will be back when the next service becomes due.

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Michael, Mazda CX-5

Fischer Automotive

SVENSSON HEIGHTS
star star star star star

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"absolute pleasure to deal with, friendly and fast service. will be returning."

Anthony, Nissan Pulsar

Browns Autobahn Nambour

NAMBOUR
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star star star star star_border

The standard service was great. Nice little touch with flower in the air vent a...

The standard service was great. Nice little touch with flower in the air vent and washing the car. My wife thought that was a really nice touch. The additional services were a bit pricey and next time I will ask for a quote first.

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Shannon, Mazda 626

Smithy's Mechanical

YANDINA
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It was good they stuck to the price they quoted did lots of extras in that price...

It was good they stuck to the price they quoted did lots of extras in that price very courteous

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Frank, Mazda BT-50

Ram Automotive

COOLUM BEACH
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The service was done very professionally. Matt and its team greeted me well and ...

The service was done very professionally. Matt and its team greeted me well and the car was done in the due time. I would recommend them.

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Claudio, SUZUKI SWIFT

Kunda Park Automotive

KUNDA PARK
star star star star star

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"Great service Great price Good people"

Matt, Nissan Navara

Midas Maroochydore

MAROOCHYDORE
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star star star star star

"Great communication, fast friendly service"

Roslynn, Suzuki Jimny

ABS Kawana

BOKARINA
star star star star star

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star star star star star

Jim is really helpful, very good communication! The price is also reasonable! I ...

Jim is really helpful, very good communication! The price is also reasonable! I will definitely do my car's service in ABS Kawana again!

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Wei, Toyota Camry

Carite Auto Repairs

WARANA
star star star star star_half

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star star star star star

I was nice to see the car washed cleaned and was serviced don't know where the l...

I was nice to see the car washed cleaned and was serviced don't know where the log book went but it was a good job done.

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Deane, TOYOTA LANDCRUISER

Procheck Automotive

CALOUNDRA WEST
star star star star star_half

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star star star star star

"need to get waiting area organised"

Patricia, MITSUBISHI OUTLANDER

Clark's Garage

CALOUNDRA
star star star star star

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Great service experience. Went the extra mile and adjusted the handbrake properl...

Great service experience. Went the extra mile and adjusted the handbrake properly at no cost. Last time I took it to Hyundai and they charged $30 to adjust the handbrake and it still wasn't right even after I took it back twice.

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Jeff, Hyundai i45

Sunshine Coast Roadworthy & Car Service Centre

KUNDA PARK
star star star star star_half

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Staff were extremely helpful and informative. Service and repairs completed to m...

Staff were extremely helpful and informative. Service and repairs completed to my satisfaction.

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Tracy, BMW 318i

Protune Mechanical

WARANA
star star star star star

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"Excellent service, very happy."

Angela, Mazda 6

Noosa Mechanical

NOOSAVILLE
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"Efficient and thorough servicing at reasonable price."

Brian, Toyota Corolla

Ultra Tune Currimundi

CURRIMUNDI
star star star star star_half

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star star star star star

"All good and very happy with the service."

Nicki, Toyota RAV4

Ottos Mufflers

NOOSAVILLE
star star star star star_half

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star star star star star

"Plenty of parking and workshop looked well organized."

Graeme, Kia Sorento

D & F Autocare

LANDSBOROUGH
star star star star star_border

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star star star star star

Diesel log book service in Glasshouse Country which included complimentary vehic...

Diesel log book service in Glasshouse Country which included complimentary vehicle wash. Nice to be looked after by a local.

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Denis, NISSAN NAVARA

Auto Leaders Caloundra

CALOUNDRA WEST
star star star star star

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"Great service. Great people"

Bradley, Mazda 3

Kawana Auto Service

WARANA
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"Prompt service would go again"

David, TOYOTA COROLLA

Straight Auto Care and Repair

MOFFAT BEACH
star star star star star

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star star star star star

"Good mechanics and friendly service."

Scott, Toyota Landcruiser

W B Motors

MOFFAT BEACH
star star star star_border star_border

Autocare Tyre and Mechanical

BRENDALE
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"These guys constantly deliver great customer service!"

Natalie, Subaru Forester

Midas Strathpine

LAWNTON
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"Fantastic service and extremely competitive prices"

Ella, Citroen C4

Affordable New Tyre and Mechanical

TOOWOOMBA CBD
star star star star star_half

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Blokes listen to what you ask. As I'm a mechanic myself they are knowledgeable a...

Blokes listen to what you ask. As I'm a mechanic myself they are knowledgeable and easy to talk with. And you are not dealing with the person at the front desk who won't get the mechanics for you to talk to.

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Ben, NISSAN NAVARA

ABS Pine Rivers

BRENDALE
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"Great service"

Simon, Holden Colorado

Midas Caboolture

MORAYFIELD
star star star star star_half

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The mechanis is very good, he took care of my car and myself. He let me know of ...

The mechanis is very good, he took care of my car and myself. He let me know of future problems my car may have and when or how much it cost me to get them fixed.., Prices are pretty reasonable, looking forward get my car service from them in future too

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Gurinder, Toyota Corolla

Mechanics on Demand

CLONTARF
star star star star star

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star star star star star_border

Very good service, log book completed and complimentary tyre rotation, will defi...

Very good service, log book completed and complimentary tyre rotation, will definitely refer to friends

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Susan, Kia Cerato

* Minimum service amounts apply

Caboolture Fuel Injection Automotive Centre

CABOOLTURE
star star star star star_half

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I am completely happy and felt very comfortable sitting there while waiting for ...

I am completely happy and felt very comfortable sitting there while waiting for my car to be serviced I will deffinantly Be Back there again many many thanks

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sharon, Holden Barina

1300AUTOTRANS Deception Bay

DECEPTION BAY
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They were awesome, serviced my car and showed me under the hoist what problems I...

They were awesome, serviced my car and showed me under the hoist what problems I had.

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Ryan, Toyota Supra

Vella's Mechanical

BEACONSFIELD
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Run a bit over time on this occasion but cannot fault service, friendliness, pri...

Run a bit over time on this occasion but cannot fault service, friendliness, price and professionalism. Will definitely use again!

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Andrew, Toyota Hilux

Midas Ipswich

WEST IPSWICH
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The service was prompt and thorough. Some issues were found with my suspension a...

The service was prompt and thorough. Some issues were found with my suspension and a quote was provided on request. Great service! They were finished promptly too.

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Teneke, Mitsubishi Lancer

Pine Rivers Automotive

KALLANGUR
star star star star star_half

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"Absolutely brilliant!!"

Johannes, Jeep Cherokee

Midas Kippa-Ring

KIPPA-RING
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A fast and efficient service with no issues. Had to have some work done which wa...

A fast and efficient service with no issues. Had to have some work done which was a shame, but pleased it was picked up. Will return. Thank you.

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John, HONDA JAZZ

Ultra Tune North Lakes

NORTH LAKES
star star star star star_half

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star star star star star

First time using Ultra Tune I will definitely be back professional service, than...

First time using Ultra Tune I will definitely be back professional service, thanks.

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Noel, Nissan X-Trail

NB Industries Rural View

RURAL VIEW
star star star star star

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star star star star star

You did a great job with my car and I'm very thankful you fit me in on short not...

You did a great job with my car and I'm very thankful you fit me in on short notice. Thankyou!

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Ariana, Toyota Corolla

A1 Exhaust and Mechanical

TOOWOOMBA CITY
star star star star star

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star star star star star

Car drives great after service, clutch feels better than when I picked the car u...

Car drives great after service, clutch feels better than when I picked the car up off the dealership

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Connor, Ford Fiesta

Motormech

DECEPTION BAY
star star star star star

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star star star star star

Excellent job! Will definitely be recommending this workshop to family and frien...

Excellent job! Will definitely be recommending this workshop to family and friends.

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Judith, FORD FESTIVA

Bremen Mechanical

MARGATE
star star star star star_half

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Look, if you want guaranteed peace-of-mind quality service, Pablo and Andy are t...

Look, if you want guaranteed peace-of-mind quality service, Pablo and Andy are the guys that will take care of your every need. I was highly impressed that a smallish workshop had such high calibre, yet genuine friendly blokes looking after my vehicle. I will return and recommend them to anyone! Great work!

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QUINTON, Ford Explorer

Ultra Tune Strathpine

STRATHPINE
star star star star star_half

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star star star star star

Very helpful people and loan car made life easy. Very comfortable leaving my car...

Very helpful people and loan car made life easy. Very comfortable leaving my car in their hands.

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Mel, Holden Barina

BB Garage

WEST IPSWICH
star star star star star

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star star star star star

The staff were friendly and informative he explain all the details of the repair...

The staff were friendly and informative he explain all the details of the repair I'm very happy with the service and the repairs, I would recommend BB garage

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June, Hyundai Tucson

Unicorn Mechanical

NARANGBA
star star star star star

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star star star star star

"Very friendly team and great prices on servicing. Highly recommend."

Samantha, Mazda CX-5

Halvorson's Motor Repairs

KIPPA-RING
star star star star star

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star star star star star

I knew as soon as I dropped my vehicle off for the service that it was in good h...

I knew as soon as I dropped my vehicle off for the service that it was in good hands. David was welcoming, we chatted about the service and needs of the vehicle. I inquired about an optional extra that could be included in the service itself as well as an intermittent electrical issue. I picked my vehicle up as requested in the afternoon and with the service completed. David advised that on further examination the optional extra was not required so that was not done, which I am wrapped about because many businesses would just do unnecessary work with unnecessary costs. This is the clincher for me and I know that I'm not going to be ripped off in the future. There were a couple of other things without charge. The trust thing is really important to me as myself like many others have been ripped off by unnecessary repairs and charges, particularly by major service companies who charge high hourly rates, replace parts that aren't broken. One of the reasons I inquired on the fixed price website was following a ridiculous quote for servicing a vehicle. I've since discovered that one of my friends also experiences the same quality and trustworthy service from Halvorson's Motor Repairs. I'll definitely be taking my vehicles there for services in the future and recommend anyone else to do the same.

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Rob, FORD TRANSIT

ABS Caboolture

CABOOLTURE
star star star star star

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star star star star star

Great workshop they did everything that need to be done at a great price thanks ...

Great workshop they did everything that need to be done at a great price thanks agan.

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Julie, Toyota Hilux

Veloce Mechanics

CLONTARF
star star star star star

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star star star star star

From the first contact, John was most helpful, up front and showed a lot of inte...

From the first contact, John was most helpful, up front and showed a lot of integrity. It explained the problems with my car and advised me honestly which issues were the priority. I would not hesitate in recommending him to anyone.

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Cheryl, Subaru Liberty

Ultra Tune Redcliffe

CLONTARF
star star star star star

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star star star star star

"Great price, the guys did a great job."

Billy, Toyota FJ Cruiser

RC Mechanical

BRENDALE
star star star star star_half

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star star star star star

Great service, phone calls were made for any problems and to keep me updated wit...

Great service, phone calls were made for any problems and to keep me updated with progress. Very happy with the service given.

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Daniel, MITSUBISHI PAJERO

Automech

BURPENGARY EAST
star star star star star_half

LATEST REVIEW

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star star star star star_border

Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Precise Mechanical

MORAYFIELD
star star star star star

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star star star star star

"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

The Piston Pitstop

CABOOLTURE
star star star star star

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star star star star star

I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661