Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Cadillac mechanics in Wide Bay-Burnett

Huston Motors

KINGAROY
star star star star star

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star star star star star

"Great job, fast, friendly staff. Very satisfied"

Adam, Isuzu Rodeo/D-Max

Quik Speed Brake & Mechanical

NAMBOUR
star star star star star

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star star star star star_border

Really generous service, and very honestly for every part of doing my car. Reall...

Really generous service, and very honestly for every part of doing my car. Really recommend :)

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Chanon, Suzuki Swift

Other Cadillac mechanics in Wide Bay-Burnett

* Minimum service amounts apply

Browns Autobahn Nambour

NAMBOUR
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Brown autobahn doing excellent service. And during the service they found the pa...

Brown autobahn doing excellent service. And during the service they found the part which we have been told by another mechanic to replace it but actually that part was in really good and working conditions so he called us and he said that u don need to change the part so actually they are ripping of ur money they are doing what it necessary to do it and he save our $300. They are best in Nambour... honest and genuine people. And at the end of the service they clean and wash ur car. Keep it up good work...

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Press, Holden Barina

Smithy's Mechanical

YANDINA
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It was good they stuck to the price they quoted did lots of extras in that price...

It was good they stuck to the price they quoted did lots of extras in that price very courteous

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Frank, Mazda BT-50

Ram Automotive

COOLUM BEACH
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"Terrific Experience. Service could no be faulted"

Shem, Toyota RAV4

Midas Maroochydore

MAROOCHYDORE
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"Gr8 service and ppl"

Jake, Ford Laser

Kunda Park Automotive

KUNDA PARK
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Excellent service at the best price! Sam was extremely helpful and didn't even ...

Excellent service at the best price! Sam was extremely helpful and didn't even charge us any extra for our tyre rotation and balance. They had our 80,000km service finished before we even knew it. I highly recommend Kunda Park Automotive.

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Nathan, Nissan Dualis/Dualis+2

ABS Kawana

BOKARINA
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"On time well done, clean and efficient"

Stephen, Hyundai i30

Clark's Garage

CALOUNDRA
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Excellent customer service. Great mechanical service and advice. Very reasonable...

Excellent customer service. Great mechanical service and advice. Very reasonable quotes.

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Kim, Mitsubishi Magna

Protune Mechanical

WARANA
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"Great service, super friendly and great prices."

Tamieka, Nissan Juke

Ultra Tune Currimundi

CURRIMUNDI
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"Easy booking, great service"

Nicole, Toyota Corolla

Ottos Mufflers

NOOSAVILLE
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"Plenty of parking and workshop looked well organized."

Graeme, Kia Sorento

Auto Leaders Caloundra

CALOUNDRA WEST
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Really great service...Kept me in touch with what was happening with our motorho...

Really great service...Kept me in touch with what was happening with our motorhome as there was a small problem with the vehicle.Ray was on the phone straight away to ask the best way to sort the issue.Very professional and great value for money..Highly recommended...

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Ian, Fiat Ducato

Straight Auto Care and Repair

MOFFAT BEACH
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"Good mechanics and friendly service."

Scott, Toyota Landcruiser

Autocare Tyre and Mechanical

BRENDALE
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Tony made the process so easy with drop off, really happy with the car and advic...

Tony made the process so easy with drop off, really happy with the car and advice given on some queries I had.

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Mark, Jeep Grand Cherokee

Midas Strathpine

LAWNTON
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"Great service guys, thank you"

rob, Holden Cruze

ABS Pine Rivers

BRENDALE
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Awesome service, work done in timely manner. Dropped me off to work then picked...

Awesome service, work done in timely manner. Dropped me off to work then picked me up when car was ready!! Highly recommend these guys, I will be going back!!

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Isaac, Holden Captiva

Mechanics on Demand

CLONTARF
star star star star star

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"Genuine service here. Great team, will definitely go back!"

Logan, Holden Cruze

Midas Caboolture

MORAYFIELD
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The mechanis is very good, he took care of my car and myself. He let me know of ...

The mechanis is very good, he took care of my car and myself. He let me know of future problems my car may have and when or how much it cost me to get them fixed.., Prices are pretty reasonable, looking forward get my car service from them in future too

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Gurinder, Toyota Corolla

Vella's Mechanical

BEACONSFIELD
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Very friendly service and did a good job looking after my car. I'll be sure to r...

Very friendly service and did a good job looking after my car. I'll be sure to return next time with both mine and my partner's car. Thank you

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Chloe, Holden Colorado

Pine Rivers Automotive

KALLANGUR
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Customer service was good by Mathew. The invoice described in full details what ...

Customer service was good by Mathew. The invoice described in full details what work had been done. He also gave me a good option of future services that needed to yet be done. Overall it was satisfaction for me.

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Kelvin, Kia Cerato

Midas Ipswich

WEST IPSWICH
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The service was prompt and thorough. Some issues were found with my suspension a...

The service was prompt and thorough. Some issues were found with my suspension and a quote was provided on request. Great service! They were finished promptly too.

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Teneke, Mitsubishi Lancer

* Minimum service amounts apply

Midas Kippa-Ring

KIPPA-RING
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Very pleasant to deal with. Phoned several times to keep me updated. Arranged "P...

Very pleasant to deal with. Phoned several times to keep me updated. Arranged "Pickup" and "Delivered" when completed.

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Maurie, Toyota Aurion

Ultra Tune North Lakes

NORTH LAKES
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First time using Ultra Tune I will definitely be back professional service, than...

First time using Ultra Tune I will definitely be back professional service, thanks.

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Noel, Nissan X-Trail

A1 Exhaust and Mechanical

TOOWOOMBA CITY
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Car drives great after service, clutch feels better than when I picked the car u...

Car drives great after service, clutch feels better than when I picked the car up off the dealership

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Connor, Ford Fiesta

NB Industries Rural View

RURAL VIEW
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They done a fantastic job, noticed a difference in the drive straight out of the...

They done a fantastic job, noticed a difference in the drive straight out of the driveway it was noticeably smoother.

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Adam, Jeep Wrangler

Unicorn Mechanical

NARANGBA
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"Excellent service"

Alka, Toyota Camry

* Minimum service amounts apply

Motormech

DECEPTION BAY
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Excellent job! Will definitely be recommending this workshop to family and frien...

Excellent job! Will definitely be recommending this workshop to family and friends.

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Judith, FORD FESTIVA

Ultra Tune Strathpine

STRATHPINE
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Very helpful people and loan car made life easy. Very comfortable leaving my car...

Very helpful people and loan car made life easy. Very comfortable leaving my car in their hands.

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Mel, Holden Barina

Bremen Mechanical

MARGATE
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"Great communication and fair pricing"

Pete, Hyundai i30

* Minimum service amounts apply

Aussie Automotive Services Caboolture

CABOOLTURE
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Have been to Aussie Automotive for my last 3 services, every time they have been...

Have been to Aussie Automotive for my last 3 services, every time they have been quick and up front.

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Michael, Nissan Navara/Pick-up

Halvorson's Motor Repairs

KIPPA-RING
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"David was lovely. Great value. Will be back again for sure."

Olivia, Hyundai i30

ABS Caboolture

CABOOLTURE
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"Very helpful and friendly car was lovely and clean on pickup."

DEBBIE, Suzuki SX4/SX4 Classic

Ultra Tune Redcliffe

CLONTARF
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"Very happy and the gentleman that worked on my car was very nice"

Janinne, Mitsubishi ASX

Harris Brake Clutch and Mechanical

NORTH IPSWICH
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"Very happy with car service, will be going back for future services."

Anthony, Hyundai i30

Veloce Mechanics

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From the first contact, John was most helpful, up front and showed a lot of inte...

From the first contact, John was most helpful, up front and showed a lot of integrity. It explained the problems with my car and advised me honestly which issues were the priority. I would not hesitate in recommending him to anyone.

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Cheryl, Subaru Liberty

Automech

BURPENGARY EAST
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Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Precise Mechanical

MORAYFIELD
star star star star star

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"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

The Piston Pitstop

CABOOLTURE
star star star star star

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star star star star star

I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

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Questions? Speak with a Service Advisor
1300 655 661