Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Chery mechanics in Toowoomba

Affordable New Tyre and Mechanical

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"Honest friendly service and quotes for faults."

Jacqui, Hyundai i30

A1 Exhaust and Mechanical

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The guys were awesome, there was a little mix up with the type of service, the g...

The guys were awesome, there was a little mix up with the type of service, the guys did a regular service, instead of a logbook service, but redid the service the following day as per logbook requirements. They informed me of some work that needs to be done at a later time and supplied a quote, no pressure to do the extra work. Informed me as soon as the service was complete. Very friendly guys. Would definitely recommend.

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Kevin, Hyundai i20

Llewellyn Motors

BOOVAL
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Barry, TOYOTA LANDCRUISER

Midas Ipswich

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It was my first time I went to Midas. It was a really good experience. They have...

It was my first time I went to Midas. It was a really good experience. They have good mechanics and good management. You can book service online and save your time. I got car serviced at really cheap price plus got 12 months roadside assistance.

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Arun, TOYOTA AURION

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BB Garage

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Great friendly workshop, affordable and honest pricing and will definitely be re...

Great friendly workshop, affordable and honest pricing and will definitely be returning and recommending to others. 10/10

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Shannon, Nissan Pulsar

Harris Brake Clutch and Mechanical

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"Very friendly and low price great service recommend to everyone"

Aidon, Mitsubishi Lancer

Professional Mechanic Pty Ltd

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Good friendly service. Goes the extra mile. Shows the parts other places seem to...

Good friendly service. Goes the extra mile. Shows the parts other places seem to miss on prior services. Very thorough. Highly recommended

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Alex, Ford Falcon

KPR Automotive

SEVENTEEN MILE ROCKS
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"Was timely in doing the service in comparison to other places I've been"

Kathleen, Hyundai Getz

ABS Mt Ommaney

DARRA
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Would've been 5* had they ordered the required parts prior to my car's arrival, ...

Would've been 5* had they ordered the required parts prior to my car's arrival, and thus shorten the time in the shop.

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David, Volkswagen Passat

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Bridgestone Select Sumner Park

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Workshop men were very friendly and went through the service with me highly reco...

Workshop men were very friendly and went through the service with me highly recommended

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Kay, Mazda 2 Sedan

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Bridgestone Select Springfield Orion

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First time user of Bridgestone Select Springfield Orion - no complaints about th...

First time user of Bridgestone Select Springfield Orion - no complaints about the service and will use again.

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Susan, Volkswagen Golf V

JR Auto Service

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Great experience, very fast and he even gave me a discount for good will - and h...

Great experience, very fast and he even gave me a discount for good will - and he is getting it! Ronaldo was a great guy showed me what he had done and did it at a price which was half of what I had been quoted at 4 other locations! Returning with friends and family no question

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Jake, Volkswagen Polo

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Bridgestone Select Springfield

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They did a awesome job on my car and we're fast & efficient Also good friendly ...

They did a awesome job on my car and we're fast & efficient Also good friendly team and affordable prices.

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Kaine, Dodge Caliber

Grace Automotive Pty Ltd

OXLEY
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The service by this workshop was the best I have had in all servicing experience...

The service by this workshop was the best I have had in all servicing experiences. I was promised my car at a certain time and was dropped off to rail as arranged with them. They are very professional and I felt very comfortable in dealing with them. I was given a report on my car and things I hadn't expected to be checked was done by them. Overall I will be using them again for my next service and would recommend them to anyone who wants a honest and reliable experience in servicing their car.

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Glen, Mitsubishi Outlander

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Car completed on time and at the price quoted. I also purchased a new set of tir...

Car completed on time and at the price quoted. I also purchased a new set of tires based on their recommendation at a very competitive price.

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Kevin, Volkswagen Golf VII

Absolute Car Care

WOOLLOONGABBA
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"Great service"

Jamie, Volkswagen Jetta

AutoWorks

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I dealt with Brad at Auto Works and he was excellent. Willing to discuss the wor...

I dealt with Brad at Auto Works and he was excellent. Willing to discuss the work and go above and beyond. Great experience!

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Juliet, Jeep Wrangler

SVS Autocare Brisbane

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"Excellent service"

Andrew, Volkswagen Amarok

AMW Auto Experts

MOOROOKA
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"Honest advice & is a knowledgeable mechanic"

Adam, Ford Territory

Midas Woolloongabba

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The service is timely and efficient. The diagnositic tools (electronic measureme...

The service is timely and efficient. The diagnositic tools (electronic measurement systems) that keep recommending that everything should be restated back to its original condition just in case. Consequently, the diagnostic recommended replacement of parts and lubes that amounted to $950. Wish that maybe the old school mechanic could have intervened and assessses what was really necessary rather than just relying on the machines.

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Mats, Hyundai i30

Australian Mechanical

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"Professional, good prices, and awesome service"

Abdulrahman, Hyundai i20

Midas Ashgrove

ASHGROVE
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Great service. They will drop off your car within 5 km. Nice people. Affordable ...

Great service. They will drop off your car within 5 km. Nice people. Affordable and honest.

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Isaac, Mitsubishi Lancer

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Midas Enoggera

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I took my 4x4 to Midas Enoggera workshop to change oil and filters. They also fo...

I took my 4x4 to Midas Enoggera workshop to change oil and filters. They also found some other things to be done and they called me, discussed with me and changed those things as well. I was more then happy after i went there and picked up my car. I really suggest that workshop!

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Tiit, Holden Jackaroo

Deshon Tyres & Service

WOOLLOONGABBA
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"Very happy, in and out in a few hours! Customer service is A+"

Amelia, Nissan Tiida

ABS Woolloongabba

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"Lovely experience, no added costs"

Emma, Hyundai ix35

Browns Plains Car Care & Exhausts

HILLCREST
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Took my car in for a quote. Completed quote in a good time frame. Well explained...

Took my car in for a quote. Completed quote in a good time frame. Well explained for the service required to fix the car and to allow me to make the decision for my budget. Good waiting area too.

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Justine, Holden Commodore

YJ Motors

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excellent work and professional. will be taking my work vans here from now on. ...

excellent work and professional. will be taking my work vans here from now on. thank you.

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John, Holden Combo

Pearson Automotive

MILTON
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Staff were very friendly and helpful. Prices for things to get fixed and replace...

Staff were very friendly and helpful. Prices for things to get fixed and replaced were very reasonable.

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Joshua, Ford Courier

Ashgrove AutoCare

ASHGROVE
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"very switched on guys, great customer service."

Robert, Toyota Prius v

Southern District Auto Centre

HILLCREST
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So happy with the service, price, fact it is a local business and the care taken...

So happy with the service, price, fact it is a local business and the care taken...

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Debra, Audi A3/A3 Sportback

* Minimum service amounts apply

Bridgestone Select Enoggera

ENOGGERA
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Fantastic service. I wouldn’t go anywhere else now. Don’t hesitate to use these ...

Fantastic service. I wouldn’t go anywhere else now. Don’t hesitate to use these guys.

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Sean, Audi TT

Moorooka Automotive

MOOROOKA
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"friendly staff, quick service and car clean"

Tammy, Holden Cruze

* Minimum service amounts apply

Royce Motors

SALISBURY
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Zero dramas, staff were very helpful Cheap, convenient, simple Will be a r...

Zero dramas, staff were very helpful Cheap, convenient, simple Will be a returning customer A+

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Ben, Mitsubishi 380

Satnam Autos

YEERONGPILLY
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"Friendly staff, affordable prices"

Saad, Toyota Avensis Verso/Picnic/SportsVan

Bizzell's Garage

PADDINGTON
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High quality and professional staff. Very efficient. Had the service completed i...

High quality and professional staff. Very efficient. Had the service completed in a morning. The additional part required was ordered and delivered on the same day and installed that afternoon. Best mechanic I've been to! Bizzell's is a Paddington institution, isn't a better mechanic in the area. Will recommend to all of my friends.

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Hamish, FORD ESCAPE

Tony Reed A Grade Mechanical Repairs

KELVIN GROVE
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Tony runs an excellent business giving hands on service to the customer with exc...

Tony runs an excellent business giving hands on service to the customer with excellent reporting of current and potential problems with the vehicle. Tony was available first hand to discuss matters of importance and phoned during service to advise of things that should be attended to immediately. Whilst no one wants to pay out money for unneeded jobs the discussions were descriptive and later the old items replaced were voluntarily shown as evidence. Excellent experience!

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Jeff, Subaru Outback

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661