Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Asia mechanics in Sunshine Coast

Ram Automotive

COOLUM BEACH
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"Great fast, quality service for a reasonable price. Thx."

Rob, Mini Countryman

Midas Maroochydore

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Easy, efficient and provided a hire car. Gave us a quote for additional items th...

Easy, efficient and provided a hire car. Gave us a quote for additional items that will need service and an option to take care of additional items same day, or reschedule items individually as suits. Thanks

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Ali, Mercedes-Benz M-Class

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"Extremely friendly and efficient."

Neva, Nissan Pulsar

ABS Kawana

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"Helpful staff efficient and finished before scheduled time."

Paul, VOLKSWAGEN TRANSPORTER

Carite Auto Repairs

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Extremely helpful. Were busy and still fit me in last minute. Would recommend to...

Extremely helpful. Were busy and still fit me in last minute. Would recommend to anyone.

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Toni, HOLDEN BARINA

Procheck Automotive

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Was greeted cheerfully and given a courtesy car. Very happy with service. Price ...

Was greeted cheerfully and given a courtesy car. Very happy with service. Price was competitive.

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Geoff, KIA SORRENTO

Clark's Garage

CALOUNDRA
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"Great service, price and excellent customer service"

Melissa, Suzuki Swift

Sunshine Coast Roadworthy & Car Service Centre

KUNDA PARK
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Staff were extremely helpful and informative. Service and repairs completed to m...

Staff were extremely helpful and informative. Service and repairs completed to my satisfaction.

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Tracy, BMW 318i

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"Excellent!! Good mechanic and best price too."

Brett, Kia Rio

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"Plenty of parking and workshop looked well organized."

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Steve, TOYOTA LANDCRUISER

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I was able to book in online and know what the price would be. I then arrived at the appointment time and was shocked when told my car would be serviced and be ready in a bit over an hour. They were true to their word and then I had follow up the following day. Yes if you devoted time to the one vehicle then a service would be available in this time frame but I have not experienced that with any other business. More than happy and will be back when the next service becomes due.

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Michael, Mazda CX-5

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Ian, Fiat Ducato

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Browns Autobahn Nambour

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Shannon, Mazda 626

Kawana Auto Service

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"Prompt service would go again"

David, TOYOTA COROLLA

Smithy's Mechanical

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Very nice and friendly staff, and helpful they know what they are doing . I'll be going there back there more

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Roger, Ford Falcon

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"Good mechanics and friendly service."

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W B Motors

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Midas Caboolture

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Quick and efficient service. Would recommend the supplier, Midas to friends and relatives for log book car servicing

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Renee, NISSAN TIIDA

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Ray, Jeep Grand Cherokee

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David, Hyundai Getz

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Michael, Honda Accord

The Piston Pitstop

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I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

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Kody, Toyota Corolla

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David, Lexus IS/IS-F

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Katherine, Mitsubishi Lancer

ABS Pine Rivers

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"Extremely friendly team that provide quality service and workmanship."

Chris, Mitsubishi Lancer

Mechanics on Demand

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Geoff, Toyota Prius

Sportivo Automotive

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happy to say as a first time customer my car was repaired as quoted and I am extremely happy with the service and price. I will be a repeat customer from now on Thank you Sportivo Auto

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paul, Holden Cruze

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Midas Kippa-Ring

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Very good and prompt service also good value for money. I was advised what repair works needed to be done and was informed of the cost before I agreed for it to go ahead.

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Anna, Toyota Yaris

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John, Mazda 3

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Kate, Honda Civic

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Samantha, Mazda CX-5

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Ian, Volkswagen Amarok

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Kira, Mazda CX-7

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"David was lovely. Great value. Will be back again for sure."

Olivia, Hyundai i30

Virginia Automotive

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"Great customer service"

Kara, Jeep Patriot

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Alice, Nissan Micra

Veloce Mechanics

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From the first contact, John was most helpful, up front and showed a lot of inte...

From the first contact, John was most helpful, up front and showed a lot of integrity. It explained the problems with my car and advised me honestly which issues were the priority. I would not hesitate in recommending him to anyone.

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Cheryl, Subaru Liberty

RC Mechanical

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Great service, phone calls were made for any problems and to keep me updated with progress. Very happy with the service given.

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Daniel, MITSUBISHI PAJERO

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Midas Geebung

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"Price was great and so was the service."

Marty, Toyota RAV4

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661