Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Audi mechanics in St George

Maranoa Mechanical

SAINT GEORGE
star star star star star

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On time with service - picked me up from.work - cleaned my car - reasonable pric...

On time with service - picked me up from.work - cleaned my car - reasonable price

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David, Toyota RAV4

Professional Mechanic Pty Ltd

ROCKLEA
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I am blown away at the service of this place. The extra mile they took for a log...

I am blown away at the service of this place. The extra mile they took for a logbook service was amazing. It included 6 months of road side assistance, a vacuum (my partner said it looked like I got the car detailed), tire shine, even one of those smell pretty tree things. So happy and friendly too. I am actually looking forward to returning. Those little things made a massive difference to the experience. And so cheap compared to factory servicing. And very informative about what has been done and what needs doing. Highly highly recommend.

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Selina, Mitsubishi ASX

AMW Auto Experts

MOOROOKA
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Service was quick, as quoted and a detailed description of my service and cars c...

Service was quick, as quoted and a detailed description of my service and cars comdition was explained to me upon pick-up. Will go back for my next service.

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Sarah, Toyota Yaris

Hi Tech Auto Service

INDOOROOPILLY
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Great service. Very friendly staff Not pushy but explained what needs to be done...

Great service. Very friendly staff Not pushy but explained what needs to be done and how urgent

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Kathryn, Toyota RAV4

KPR Automotive

SEVENTEEN MILE ROCKS
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"Great friendly service. Will definitely be going back. Thx "

Riaan, VOLKSWAGEN GOLF

Aim Auto Care Pty Ltd

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Stephen was very Professional although needed to brush-up on knowledge of VW Gol...

Stephen was very Professional although needed to brush-up on knowledge of VW Golf's specifically Mk6 GTI. He paid good attention to details and had good communication. Would recommend and will use his services again.

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Leighton, Volkswagen Golf VI

Llewellyn Motors

BOOVAL
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The service was done correctly as it appears and they were friendly and helpful ...

The service was done correctly as it appears and they were friendly and helpful but trustworthy was lost when we were advised that front brakes needed to be done when not required. Vehicle was supposed to be borderline un-roadworthy but we were not advised prior to vehicle collection, it came across as a upsell attempt as we hadn't noticed any braking limitations prior to the vehicle been serviced, nor upon leaving the service centre.

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Beverly, HOLDEN ASTRA

Australian Mechanical

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The service was given this high total because they contacted me on the problem a...

The service was given this high total because they contacted me on the problem and told me everything plus ask me via phone for approval to complete the task. Also, the time to complete all was very quick. Great garage and great team. Thanks from David P

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David, Toyota Camry

Other Audi mechanics in St George

Autopart Replacements

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"Friendly and good communication. Loved the pick up and drop off service."

Anna, Mazda 3

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"Honest friendly service and quotes for faults."

Jacqui, Hyundai i30

ABS Mt Ommaney

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Would've been 5* had they ordered the required parts prior to my car's arrival, ...

Would've been 5* had they ordered the required parts prior to my car's arrival, and thus shorten the time in the shop.

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David, Volkswagen Passat

Midas Indooroopilly

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$300 cheaper than the dealer that sold me the vehicle new. Great service, will b...

$300 cheaper than the dealer that sold me the vehicle new. Great service, will be back.

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Greg, NISSAN PATROL

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Bridgestone Select Sumner Park

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Workshop men were very friendly and went through the service with me highly reco...

Workshop men were very friendly and went through the service with me highly recommended

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Kay, Mazda 2 Sedan

Midas Ashgrove

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"smooth experience, as always, thank you."

Brad, Honda CR-V

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Midas Enoggera

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"Staff helpful and friendly did more than expected"

warren, Hyundai Getz

Browns Plains Car Care & Exhausts

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Explained everything with quote and discuss the repairs by recommendation in way...

Explained everything with quote and discuss the repairs by recommendation in way of required vs can be done next time. Nice staff friendly.

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Dinesh, Holden Epica

Midas Ipswich

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Was very quick dropped off in the morning they rang few hours later all done no ...

Was very quick dropped off in the morning they rang few hours later all done no fuss or worry great service. Friendly guys!

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Dee, JEEP WRANGLER

A1 Exhaust and Mechanical

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Very excellent service, Excellent customer service. Very happy with service. I r...

Very excellent service, Excellent customer service. Very happy with service. I recommend to other people as well. Affordable price.

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Alex, Ford Focus

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BB Garage

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The staff were friendly and informative he explain all the details of the repair...

The staff were friendly and informative he explain all the details of the repair I'm very happy with the service and the repairs, I would recommend BB garage

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June, Hyundai Tucson

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Bridgestone Select Springfield Orion

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First time user of Bridgestone Select Springfield Orion - no complaints about th...

First time user of Bridgestone Select Springfield Orion - no complaints about the service and will use again.

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Susan, Volkswagen Golf V

Pearson Automotive

MILTON
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Good, honest advice. Gave me a helpful review of other things that need atte...

Good, honest advice. Gave me a helpful review of other things that need attention without the pressure or obligation to do it straight away just to get extra business. Appreciated.

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Leana, Volvo 850

Ashgrove AutoCare

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"very switched on guys, great customer service."

Robert, Toyota Prius v

JR Auto Service

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"Professional, well priced , friendly even offered a loan car !!!"

Corey, Volkswagen Amarok

Southern District Auto Centre

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Friendly with good advice. Very competitive pricing. The invoice was well set up...

Friendly with good advice. Very competitive pricing. The invoice was well set up with recommended repairs and quotes.

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Vernon, TOYOTA LANDCRUISER

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Bridgestone Select Enoggera

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Fantastic service. I wouldn’t go anywhere else now. Don’t hesitate to use these ...

Fantastic service. I wouldn’t go anywhere else now. Don’t hesitate to use these guys.

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Sean, Audi TT

Ralph's Garage

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Great value for money, friendly service. Picked up on an issue that could be fix...

Great value for money, friendly service. Picked up on an issue that could be fixed under warranty. Thanks!

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Simone, VOLKSWAGEN POLO

Tyreright Tamworth

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"Very happy with the service they provide."

Glenda, Kia Rio

Midas Armidale

ARMIDALE CBD
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Mechanic was friendly and knowledgeable, car ran as good as new after the servic...

Mechanic was friendly and knowledgeable, car ran as good as new after the service. Great price, no complaints!

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Jarrah, MAZDA Mazda6

Harris Brake Clutch and Mechanical

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"Very happy with car service, will be going back for future services."

Anthony, Hyundai i30

Huston Motors

KINGAROY
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Lovely people at Huston Ford - polite, thorough. Customer service excellent. Ver...

Lovely people at Huston Ford - polite, thorough. Customer service excellent. Very pleased with result.

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Narelle, Holden Commodore

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Bridgestone Select Springfield

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They did a awesome job on my car and we're fast & efficient Also good friendly ...

They did a awesome job on my car and we're fast & efficient Also good friendly team and affordable prices.

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Kaine, Dodge Caliber

Carson's Car Care

WEST ARMIDALE
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Got dropped off back to work after taking the car in for a 200000km service mid ...

Got dropped off back to work after taking the car in for a 200000km service mid morning. They called me around 3pm to say the car was ready and then came and picked me up from my home address as i'd finished work. Was a bigger service than usual and I am happy with the job they done.

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Richie, Toyota RAV4

Classy Cars

EVERTON HILLS
star star star star star

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High quality work completed in a timely fashion. Could not be happier with the s...

High quality work completed in a timely fashion. Could not be happier with the service. Will definitely get my return business.

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Dylan, Ford Fiesta

Grace Automotive Pty Ltd

OXLEY
star star star star star

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Very happy with my service they even screwed back in my number plate and wing li...

Very happy with my service they even screwed back in my number plate and wing light and cleaned the greasy hand marks off my car! Also got a good quote for more work to be done to my car! Will defiantly be going back! :)

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Kirsty, Holden Commodore

Satnam Autos

YEERONGPILLY
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"Friendly staff, affordable prices"

Saad, Toyota Avensis Verso/Picnic/SportsVan

CARS - Complete Automotive Repair Service

SEVENTEEN MILE ROCKS
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Car completed on time and at the price quoted. I also purchased a new set of tir...

Car completed on time and at the price quoted. I also purchased a new set of tires based on their recommendation at a very competitive price.

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Kevin, Volkswagen Golf VII

Cooper Auto Service Centre

GLEN INNES
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I was their first Fixed Price Car Service customer and they treated me as though...

I was their first Fixed Price Car Service customer and they treated me as though I was a local. Great service and very handy to have the fixed price up front. Would definitely use again!

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Kerri, Subaru Outback

Gunnedah Diesel Service

GUNNEDAH
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"Brilliant, quick and did a great job"

Josh, Chrysler 300

Bizzell's Garage

PADDINGTON
star star star star star

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High quality and professional staff. Very efficient. Had the service completed i...

High quality and professional staff. Very efficient. Had the service completed in a morning. The additional part required was ordered and delivered on the same day and installed that afternoon. Best mechanic I've been to! Bizzell's is a Paddington institution, isn't a better mechanic in the area. Will recommend to all of my friends.

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Hamish, FORD ESCAPE

No deposit & interest free

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Questions? Speak with a Service Advisor
1300 655 661