Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Asia mechanics in St George

Maranoa Mechanical

SAINT GEORGE
star star star star star

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On time with service - picked me up from.work - cleaned my car - reasonable pric...

On time with service - picked me up from.work - cleaned my car - reasonable price

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David, Toyota RAV4

AMW Auto Experts

MOOROOKA
star star star star star_half

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star star star star_border star_border

"Weak service Not professional"

Ahmed, Ford Mondeo

Hi Tech Auto Service

INDOOROOPILLY
star star star star star

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"I really liked the honesty and how trustworthy the staff was"

Pietro, Suzuki Swift

KPR Automotive

SEVENTEEN MILE ROCKS
star star star star star

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star star star star star

Very efficient and good workmanship, thank you for taking care of your customers...

Very efficient and good workmanship, thank you for taking care of your customers!

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Audree, Ford Focus

Aim Auto Care Pty Ltd

SUMNER
star star star star star_half

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star star star star star

"very fast and friendly services"

Tuan, Volkswagen Golf VI

Llewellyn Motors

BOOVAL
star star star star star_half

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star star star star_border star_border

Pretty lazy mechanics. I booked in for a 60,000km service. I asked them to chec...

Pretty lazy mechanics. I booked in for a 60,000km service. I asked them to check a vibration. Since a wheel check and rotation was part of the 60,000km service, I thought that would take care of the vibration. They didn't even remove the wheels. They told me the tyre tread was right on the legal limit on 3 of the tyres, and that i should replace them for $573 + $88 wheel alignment. I paid the $439 and was pretty pissed off, and stopped in at tyres & more at Ipswich. They removed and balance all of my wheels for FREE, and recommended I replace my front brake pads in the next few months as the indicator metal was rubbing, hence the loud grinding noise, which Ross Llewellyn boys would have picked up if they even checked. The also told me the tyres will be fine until after Christmas. I know that if they didn't check these items, they wouldn't have checked any of the items listed on the invoice. So I paid $439 and got scammed. So I got a call from Tamara this morning asking how I felt about the service. I let her know of my disappointment. She let me speak with her boss, Scott, who was sympathetic, and I'm going in on Friday to have a speaker replaced. Scott seems keen to ensure I'm a happy customer... so right now I'm a little cheesed off. Unfortunately, I think these mechanics should wear a camera, take photos, and show us the old parts so we know exactly what has been done... the stigma continues unabated... even from a reputable dealer mechanic like Ross Llewellyn.

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Russell, HYUNDAI IMAX

Australian Mechanical

ENOGGERA
star star star star star_half

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"Professional, good prices, and awesome service"

Abdulrahman, Hyundai i20

Autopart Replacements

ENOGGERA
star star star star star

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star star star star star_border

A very functional workshop Owner was very experienced and friendly and professio...

A very functional workshop Owner was very experienced and friendly and professional. Offers ride to your home destination while service was being done and and pick up from home after work is done. Reasonable pricing.

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Paul, Holden Malibu

Other Asia mechanics in St George

Affordable New Tyre and Mechanical

TOOWOOMBA CBD
star star star star star_half

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The manager of Affordable New Tyres & Mechanical was very polite and helpful. O...

The manager of Affordable New Tyres & Mechanical was very polite and helpful. On collection of my vehicle he advised me of a slight oil leak from the timing cover which would be a warranty claim. Needless to say I have booked the vehicle in to get that problem rectified under warranty. I certainly will return to this business for future vehicle repairs and services and will refer others as well.

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Robyn, JEEP GRAND CHEROKEE

ABS Mt Ommaney

DARRA
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Friendly staff, professional service, reasonable price, and quick in getting the...

Friendly staff, professional service, reasonable price, and quick in getting the job done - perfect

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Ingolf, Holden Epica

Midas Indooroopilly

INDOOROOPILLY
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Lincoln, Toyota Kluger

* Minimum service amounts apply

Bridgestone Select Sumner Park

SUMNER
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"Very good value, friendly and punctual staff. Would reccomend :)"

Damien, Toyota Aurion

Midas Ashgrove

ASHGROVE
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"smooth experience, as always, thank you."

Brad, Honda CR-V

* Minimum service amounts apply

Midas Enoggera

ENOGGERA
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"Staff helpful and friendly did more than expected"

warren, Hyundai Getz

Browns Plains Car Care & Exhausts

HILLCREST
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Took my car in for a quote. Completed quote in a good time frame. Well explained...

Took my car in for a quote. Completed quote in a good time frame. Well explained for the service required to fix the car and to allow me to make the decision for my budget. Good waiting area too.

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Justine, Holden Commodore

Midas Ipswich

WEST IPSWICH
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Great job and great communication at a fair price. Will definitely user midas ag...

Great job and great communication at a fair price. Will definitely user midas again.

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Paul, Holden Commodore

A1 Exhaust and Mechanical

TOOWOOMBA CITY
star star star star star

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Car drives great after service, clutch feels better than when I picked the car u...

Car drives great after service, clutch feels better than when I picked the car up off the dealership

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Connor, Ford Fiesta

* Minimum service amounts apply

BB Garage

WEST IPSWICH
star star star star star

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"honest and great work . highly recommended"

Sandra, Toyota Corolla

* Minimum service amounts apply

Bridgestone Select Springfield Orion

SPRINGFIELD CENTRAL
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First time user of Bridgestone Select Springfield Orion - no complaints about th...

First time user of Bridgestone Select Springfield Orion - no complaints about the service and will use again.

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Susan, Volkswagen Golf V

Pearson Automotive

MILTON
star star star star star_border

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Good, honest advice. Gave me a helpful review of other things that need atte...

Good, honest advice. Gave me a helpful review of other things that need attention without the pressure or obligation to do it straight away just to get extra business. Appreciated.

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Leana, Volvo 850

Ashgrove AutoCare

ASHGROVE
star star star star star

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"Good communication. Stuck to price and had it done within the day. Thanks guys!"

Barney, Mazda 3

Southern District Auto Centre

HILLCREST
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A knowledgeable and honest evaluation of the problem found that I did not need t...

A knowledgeable and honest evaluation of the problem found that I did not need to replace the Ignition Switch, as I thought. Instead, he referred me to a Locksmith to have the key checked, this ended up being the problem. Southern District Auto Centre didn't get any work on this occasion but their honesty ensures any future mechanical problems I have will be fixed by them.

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Dave, Kia Rio

* Minimum service amounts apply

Bridgestone Select Enoggera

ENOGGERA
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quick easy at a fair price, even fixed the problem after finding out what it was...

quick easy at a fair price, even fixed the problem after finding out what it was a++

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Jack, Hyundai Trajet

Tyreright Tamworth

TAMINDA
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Very helpful, quick happy to drop you off and pick you up after te service compl...

Very helpful, quick happy to drop you off and pick you up after te service completed

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Catherine, Honda Civic

Midas Armidale

ARMIDALE CBD
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"Great service and great price"

David, Nissan X-Trail

Harris Brake Clutch and Mechanical

NORTH IPSWICH
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"Very friendly and low price great service recommend to everyone"

Aidon, Mitsubishi Lancer

Huston Motors

KINGAROY
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"Great job, fast, friendly staff. Very satisfied"

Adam, Isuzu Rodeo/D-Max

* Minimum service amounts apply

Bridgestone Select Springfield

SPRINGFIELD
star star star star star

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They did a awesome job on my car and we're fast & efficient Also good friendly ...

They did a awesome job on my car and we're fast & efficient Also good friendly team and affordable prices.

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Kaine, Dodge Caliber

Carson's Car Care

WEST ARMIDALE
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The staff really cooperative. They didn't charge extra money and finished on tim...

The staff really cooperative. They didn't charge extra money and finished on time. Highly recommend.

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Mustafa, HOLDEN COMMODORE

Classy Cars

EVERTON HILLS
star star star star star

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The team at classy cars did a great job servicing my turbo diesel troop carrier....

The team at classy cars did a great job servicing my turbo diesel troop carrier. Much better service quality than taking it to Toyota. I wouldn't hesitate to recommend them!

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Brad, Toyota Landcruiser

Grace Automotive Pty Ltd

OXLEY
star star star star star

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star star star star star

The service by this workshop was the best I have had in all servicing experience...

The service by this workshop was the best I have had in all servicing experiences. I was promised my car at a certain time and was dropped off to rail as arranged with them. They are very professional and I felt very comfortable in dealing with them. I was given a report on my car and things I hadn't expected to be checked was done by them. Overall I will be using them again for my next service and would recommend them to anyone who wants a honest and reliable experience in servicing their car.

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Glen, Mitsubishi Outlander

Satnam Autos

YEERONGPILLY
star star star_half star_border star_border

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"Friendly staff, affordable prices"

Saad, Toyota Avensis Verso/Picnic/SportsVan

CARS - Complete Automotive Repair Service

SEVENTEEN MILE ROCKS
star star star star star

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Car completed on time and at the price quoted. I also purchased a new set of tir...

Car completed on time and at the price quoted. I also purchased a new set of tires based on their recommendation at a very competitive price.

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Kevin, Volkswagen Golf VII

Cooper Auto Service Centre

GLEN INNES
star star star star star

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star star star star star

I was their first Fixed Price Car Service customer and they treated me as though...

I was their first Fixed Price Car Service customer and they treated me as though I was a local. Great service and very handy to have the fixed price up front. Would definitely use again!

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Kerri, Subaru Outback

Gunnedah Diesel Service

GUNNEDAH
star star star star star

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"Brilliant, quick and did a great job"

Josh, Chrysler 300

Bizzell's Garage

PADDINGTON
star star star star star

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star star star star star

High quality and professional staff. Very efficient. Had the service completed i...

High quality and professional staff. Very efficient. Had the service completed in a morning. The additional part required was ordered and delivered on the same day and installed that afternoon. Best mechanic I've been to! Bizzell's is a Paddington institution, isn't a better mechanic in the area. Will recommend to all of my friends.

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Hamish, FORD ESCAPE

* Minimum service amounts apply

Ipswich City Mechanical & Auto Electrical

RACEVIEW
star star star star star

LATEST REVIEW

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star star star star star

I found Ipswich city mechanical really wonderful. When I went to collect my car,...

I found Ipswich city mechanical really wonderful. When I went to collect my car, everything that was done or needed to be done was explained in detail and for me, as a person who doesn’t know much about cars, this helped me build trust with these mechanics and know that my car is in good hands. Would and have recommended to people I know.

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Louise, Volkswagen Golf VI

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1300 655 661