Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Chery mechanics in Scenic Rim

* Minimum service amounts apply

Bridgestone Select Yarrabilba

YARRABILBA
star star star star star_half

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Will definitely be returning here for all mechanical work. Fantastic customer se...

Will definitely be returning here for all mechanical work. Fantastic customer service.

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Cassidy, Ford Fiesta

Varsity Lakes Mechanical

VARSITY LAKES
star star star star star

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"Fast service and explained the work done"

Antony, Honda CR-V

Ozsports Auto Centre

BURLEIGH HEADS
star star star star star

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"Fast, informative service, the free drop off is a nice touch. Thank you!"

Natalie, Mazda 3

Express Auto Service

SOUTHPORT
star star star star star_half

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star star star star star

Speedy service, very friendly, five stars and very reasonably priced - thank you...

Speedy service, very friendly, five stars and very reasonably priced - thank you!

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Amalie, Peugeot 207 CC

Pine Ridge Mechanical

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star star star star star_half

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"Very happy with the service on time and well informed."

John, Fiat 500/500C

Tyrepower Varsity Lakes

VARSITY LAKES
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Everyone was friendly. The work was finished when they said it would be. Would n...

Everyone was friendly. The work was finished when they said it would be. Would not hesitate to recommend them to anybody.

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Wendy, Mitsubishi Challenger

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Midas Southport

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Staff were polite . service done promptly. Discount made . would love to get my car serviced from this business again

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A friendly Tamara welcomed us into the service reception and proceeded to book our car's service requirements in a proficient manner and we left. Some time in the afternoon Tamara advised us the car was ready and we came to pick it up. After some paperwork, dollars were exchanged for keys and we left with a smile on our face. A nice experience. Thank you, Michael

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Scott, Nissan X-Trail

Goodyear Autocare Southport

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This is the second time I have taken my vehicle to the team at Goodyear Autocare Bundall, albeit with a different vehicle this time. I had a great experience. They dropped me off at work, and upon completion called and picked me up, which was included in the cost of the service. The guys were very friendly, and were happy to report the car did not require any additional work. I will be back.

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Damien, MAZDA CX5

* Minimum service amounts apply

Midas Labrador

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"Friendly, professional and very reasonably priced. Highly recommended"

Helen, Mazda 626

Trade Mechanical and Air Conditioning

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michael, Renault Clio IV

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Gooch's Garage

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Cheyenne, MITSUBISHI LANCER

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"Very friendly and efficient. Highly recommended. "

John, TOYOTA KLUGER

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Joy, Toyota Corolla

* Minimum service amounts apply

About Auto Care

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Michelle, Toyota Landcruiser Prado

Motortek

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"Great customer service"

Christopher, BMW 1 Series

JR Auto Service Gold Coast

ARUNDEL
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"So polite and lovely will be my regular mechanic without a doubt"

Mahana, Volkswagen Polo

BJM Mechanical Mufflers and Tyres

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Midas Beenleigh

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Best Price Auto Workshop

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Jamie, Toyota Hilux

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Nez Motors

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Bridgestone Select Robina

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Shane, Mitsubishi 380

* Minimum service amounts apply

Bridgestone Select Springfield

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Ultra Tune Harbour Town

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Bridgestone Select Helensvale

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Tyreright Yatala

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Seven Slot Off Road

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Barry, NISSAN NAVARA

Drive Safe Automotive

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"Good service, thank you"

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They rang me to let me know what was wrong before they went ahead with repairs. ...

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Helen, Ford Fiesta

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Josh, NISSAN NAVARA

Auto Leaders Nerang

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The gentlemen were very helpful with my service and didn't treat me any differen...

The gentlemen were very helpful with my service and didn't treat me any differently because I am a young girl bringing in my car, which has missed a couple of services. They were kind and told me exactly what was going to be happening and everything was done according to plan. I will definitely be going back there.

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Sarah, HYUNDAI VELOSTER

Cams Car Care

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"Very friendly service, really helpfull and a good price!"

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Questions? Speak with a Service Advisor
1300 655 661