Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Cadillac mechanics in Scenic Rim

* Minimum service amounts apply

Bridgestone Select Yarrabilba

YARRABILBA
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Jamie was fantastic!!! Kept us up to date on what needed to done. Was very frien...

Jamie was fantastic!!! Kept us up to date on what needed to done. Was very friendly and welcoming! Would recommend this service.

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Sarah, Holden Cruze

Express Auto Service

SOUTHPORT
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Excellent experience, operator was very helpful finding me a car service same da...

Excellent experience, operator was very helpful finding me a car service same day at very late notice. Did all the ringing around for me due to a busy schedule. Thoroughly impressed and encourage others to use the service. 5 stars.

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Darren, Ford Territory

Pine Ridge Mechanical

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"All good. Fast and efficient. All work as quoted."

Robert, Mazda 6

Tyrepower Varsity Lakes

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"Service was great was done on time and a great price"

Symon, Holden Commodore

Midas Southport

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The staff were prompt, kept me informed how long I would be waiting. Any problem...

The staff were prompt, kept me informed how long I would be waiting. Any problems with the car they quoted me and hopefully no further problems. They were professional.

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Gloria, Hyundai Getz

Llewellyn Motors

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have used this workshop for 4 years since purchase of car and have found them to...

have used this workshop for 4 years since purchase of car and have found them to be honest and reliable.used to take previous subaru vehicles across town as could not trust dealer servicing.this dealer has changed my opinion so far.

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Bob, SUBARU FORESTER

Victory Auto & Inspection Services

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Excellent service by Victory Auto. Serviced our Range Rover 2011 thoroughly, f...

Excellent service by Victory Auto. Serviced our Range Rover 2011 thoroughly, found a couple of problems that he went on and fixed. Did everything as quoted, and even reduced the quoted price. Replaced our battery at a very reasonable cost. Only been on the Gold Coast for 5 years and they are just what we are looking for in a mechanic. Thank you very much. Highly recommended.

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John, Land Rover Range Rover Sport

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Took my car in for a small service & ended up having work done costing almost a grand but to be fair or had been 3 years since we had it serviced & it's 15 years old. They took 1 day to get the work done & was ready 8.30 am for the next day. The car has been running great ever since. I would use them again for sure.

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Took my car in for a quote. Completed quote in a good time frame. Well explained for the service required to fix the car and to allow me to make the decision for my budget. Good waiting area too.

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BJM Mechanical Mufflers and Tyres

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Best Price Auto Workshop

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ade, Nissan X-Trail

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Nez Motors

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1300 655 661