Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Austin mechanics in Scenic Rim

* Minimum service amounts apply

Bridgestone Select Yarrabilba

YARRABILBA
star star star star star_half

LATEST REVIEW

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star star star star star

Jamie was fantastic!!! Kept us up to date on what needed to done. Was very frien...

Jamie was fantastic!!! Kept us up to date on what needed to done. Was very friendly and welcoming! Would recommend this service.

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Sarah, Holden Cruze

Ozsports Auto Centre

BURLEIGH HEADS
star star star star star

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star star star star star

"Great, quick and saved money!"

Barry, Holden Captiva

Express Auto Service

SOUTHPORT
star star star star star_half

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star star star star star

The service was such that after delivering my car, the garage folk drove me back...

The service was such that after delivering my car, the garage folk drove me back home. The work they did was not straightforward but the price was surprisingly inexpensive. I was very satisfied all round

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Angela, Suzuki Grand Vitara

Pine Ridge Mechanical

BIGGERA WATERS
star star star star star_half

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star star star star star

Well run workshop, hire care was ready and waiting and car serviced and ready by...

Well run workshop, hire care was ready and waiting and car serviced and ready by lunchtime.

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Jamie, Mazda 6

Tyrepower Varsity Lakes

VARSITY LAKES
star star star star star_half

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"Great staff and affordable prices"

Simone, Mitsubishi Mirage

Midas Southport

SOUTHPORT
star star star star star_half

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star star star star_border star_border

I found the experience to be average. The manager was away for the week I was bo...

I found the experience to be average. The manager was away for the week I was booked to have my car serviced. The staff member who was left in charge was 40 minutes late and gave a very insincere apology. However I was pleased with how well priced the service was compared to my old mechanic. According to another customer I was waiting with, the service is normally amazing here when the manager is on so I will be returning to see how my next service differs with his presence. One thing I did notice is my car didn't have that same "smooth drive" feeling it normally does after a service, so I do wonder whether it was given proper attention.

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Kaycee, Hyundai Accent

Llewellyn Motors

BOOVAL
star star star star star_half

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Great service. Llewellyns have friendly staff, it was done on time and they even...

Great service. Llewellyns have friendly staff, it was done on time and they even washed the car.

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Kelly, HYUNDAI i20

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Victory Auto & Inspection Services

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I was very happy with our service . A family run and owned business where nothin...

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Midas Burleigh Heads

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Friendly, knowledgeable, polite, and Davo took the time to explain what he had d...

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Goodyear Autocare Southport

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Took my car in for a small service & ended up having work done costing almost a ...

Took my car in for a small service & ended up having work done costing almost a grand but to be fair or had been 3 years since we had it serviced & it's 15 years old. They took 1 day to get the work done & was ready 8.30 am for the next day. The car has been running great ever since. I would use them again for sure.

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Robert, Toyota Corolla

* Minimum service amounts apply

Auto Leaders Beenleigh

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D-d my service and organised new tyres for me. Spoke to me in detail about what ...

D-d my service and organised new tyres for me. Spoke to me in detail about what was needed.

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Emma, KIA RIO

* Minimum service amounts apply

Midas Labrador

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Everything was done as requested. The only negative was that Midas would not put...

Everything was done as requested. The only negative was that Midas would not put details of the service in the service booklet as I had only paid for a service and not a manufacturers booklet service.

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Rohan, Toyota Camry

Coastwide Service Centre

MOLENDINAR
star star star star star

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"Happy with the service, will go back again."

Nicole, Hyundai i20

Midas Ipswich

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The service was prompt and thorough. Some issues were found with my suspension a...

The service was prompt and thorough. Some issues were found with my suspension and a quote was provided on request. Great service! They were finished promptly too.

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Teneke, Mitsubishi Lancer

Gooch's Garage

ORMEAU
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Got dropped home, picked up, car was done, staff friendly, all good. I had a few...

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Aleksandar, Volkswagen Jetta

Redline EFI & Mechanical

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Fantastic service, expert advice, friendly staff. Great to deal with the owner o...

Fantastic service, expert advice, friendly staff. Great to deal with the owner of the business.

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Kara, RENAULT TRAFIC

* Minimum service amounts apply

Alpine Mechanical Service

MERMAID WATERS
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Very happy with the service I received. Totally professional, prompt and easy to...

Very happy with the service I received. Totally professional, prompt and easy to deal with.

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tanya, Hyundai ix35

Coastwide Mechanical

BIGGERA WATERS
star star star star star

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The guy over there is very helpful and flexible. He did log book service for my ...

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Meadowbrook Mechanical

MEADOWBROOK
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The guys at Meadowbrook Mechanical were fantastic, rang and advised on what they...

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Trevor, Mitsubishi Pajero

* Minimum service amounts apply

Bridgestone Select Springfield Orion

SPRINGFIELD CENTRAL
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The guys at Bridgestone Orion were lovely and very informative. Definitely going...

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Tahlia, Jeep Wrangler

* Minimum service amounts apply

About Auto Care

NERANG
star star star star star

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Steve took care of my car service professionally and respectfully. He rang to te...

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Lori, Hyundai Getz

JR Auto Service Gold Coast

ARUNDEL
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BJM Mechanical Mufflers and Tyres

OXENFORD
star star star star star_border

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My Q5 thermostat/coolant slight leakin was advised by Audi service department 2 ...

My Q5 thermostat/coolant slight leakin was advised by Audi service department 2 months ago. The warning light(stop engine check the coolant) on the screen when I was driving , I stop the car checked coolant level it down to 20% in two month time. Then I topped up water drove to BJM spend $99 for inspection to identify the problem and supposed to get a quote ,however I have been told haven't discovered anything wrong and I have to keep eyes on it to check coolant every day. bring it back when it happen again. this is what I have experienced yesterday. I have to find another workshop to fix it.

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Larry, Audi Q5

Ultra Tune Southport

SOUTHPORT
star star star star star

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the service was great and very efficient and courteous and more important GREGK...

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ken, Peugeot 308

Beenleigh Tyre and Auto Care

BEENLEIGH
star star star star star_half

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"Very good customer service. Did the job I asked of them. And did a good job."

Tashena, Toyota Kluger

Best Price Auto Workshop

ARUNDEL
star star star star star_half

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"Very nice mechanic"

ade, Nissan X-Trail

Bridgestone Select Robina

ROBINA
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Myles and the mechanic staff at Bridgestone Robina were super friendly to fix my...

Myles and the mechanic staff at Bridgestone Robina were super friendly to fix my car issues. They provided great service and competitive prices. I will definitely be a repetitive customer. Thanks guys Shane :-)

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Shane, Mitsubishi 380

* Minimum service amounts apply

Bridgestone Select Springfield

SPRINGFIELD
star star star star star

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They did a awesome job on my car and we're fast & efficient Also good friendly ...

They did a awesome job on my car and we're fast & efficient Also good friendly team and affordable prices.

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Kaine, Dodge Caliber

Harris Brake Clutch and Mechanical

NORTH IPSWICH
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"Very friendly and low price great service recommend to everyone"

Aidon, Mitsubishi Lancer

Bridgestone Select Helensvale

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"Efficient and precise! Highly recommended"

Mu-Ling, Nissan Tiida

Tyreright Yatala

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"Friendly staff doing a great job!"

Trudy, Hyundai Elantra

Seven Slot Off Road

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actually showed me the problem part that hadnt been changed from last service with different company so i feel they are very honest

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bev, Kia Optima

Pitlane Automotive Centre

LOGANHOLME
star star star star star_half

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Vladas, Mazda BRAVO

Mr Motor

NERANG
star star star star star_half

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"Couldn't fault it. Good service, gave me a lift and offered a courtesy car."

Margaret, Holden Barina

Ultra Tune Beenleigh

BEENLEIGH
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"Very professional and helpful - a great experience so will be back - thank you"

Brooke, Suzuki Swift

Grease Monkey's Motor Co

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Barry, NISSAN NAVARA

Cams Car Care

ASHMORE
star star star star star

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"Very friendly service, really helpfull and a good price!"

Arne, Mitsubishi Pajero

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Questions? Speak with a Service Advisor
1300 655 661