Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Asia mechanics in Scenic Rim

* Minimum service amounts apply

Bridgestone Select Yarrabilba

YARRABILBA
star star star star star_half

LATEST REVIEW

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star star star star star

Will definitely be returning here for all mechanical work. Fantastic customer se...

Will definitely be returning here for all mechanical work. Fantastic customer service.

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Cassidy, Ford Fiesta

Ashmore RWC and Automotive Services

ASHMORE
star star star star star

LATEST REVIEW

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star star star star star

The guys were awesome, knowledgeable and very patient. The service was very quic...

The guys were awesome, knowledgeable and very patient. The service was very quick and delivered on time. Price was great too! Definitely recommended.

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Freddy, Audi A4

Varsity Lakes Mechanical

VARSITY LAKES
star star star star star

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star star star star star

Tom was great and thorough with the service of my vehicle. Would go to again! Th...

Tom was great and thorough with the service of my vehicle. Would go to again! Thanks :)

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Elise, Toyota Hiace

Ozsports Auto Centre

BURLEIGH HEADS
star star star star star

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star star star star star

"Great friendly place to have anything you need done to your car"

Ashly, Ford Mondeo

Express Auto Service

SOUTHPORT
star star star star star_half

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star star star star star

A friend referred me to use Fixed Price Car Service as he was really happy with ...

A friend referred me to use Fixed Price Car Service as he was really happy with the service he had from Express Auto Service in Southport. I am a happy customer and would like to leave positive feedback for the guys.

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Tim, MAZDA 3

Pine Ridge Mechanical

BIGGERA WATERS
star star star star star_half

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star star star star star

"Good service"

Dawn, MAZDA 2

Tyrepower Varsity Lakes

VARSITY LAKES
star star star star star_half

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star star star star star

"Great staff and affordable prices"

Simone, Mitsubishi Mirage

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Midas Southport

SOUTHPORT
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Thorough inspection and service completed on my vehicle, will definitely use Mid...

Thorough inspection and service completed on my vehicle, will definitely use Midas again. Excellent value for money when compared to competitors

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Wayne, Mitsubishi Triton

Llewellyn Motors

BOOVAL
star star star star star_half

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Pretty lazy mechanics. I booked in for a 60,000km service. I asked them to chec...

Pretty lazy mechanics. I booked in for a 60,000km service. I asked them to check a vibration. Since a wheel check and rotation was part of the 60,000km service, I thought that would take care of the vibration. They didn't even remove the wheels. They told me the tyre tread was right on the legal limit on 3 of the tyres, and that i should replace them for $573 + $88 wheel alignment. I paid the $439 and was pretty pissed off, and stopped in at tyres & more at Ipswich. They removed and balance all of my wheels for FREE, and recommended I replace my front brake pads in the next few months as the indicator metal was rubbing, hence the loud grinding noise, which Ross Llewellyn boys would have picked up if they even checked. The also told me the tyres will be fine until after Christmas. I know that if they didn't check these items, they wouldn't have checked any of the items listed on the invoice. So I paid $439 and got scammed. So I got a call from Tamara this morning asking how I felt about the service. I let her know of my disappointment. She let me speak with her boss, Scott, who was sympathetic, and I'm going in on Friday to have a speaker replaced. Scott seems keen to ensure I'm a happy customer... so right now I'm a little cheesed off. Unfortunately, I think these mechanics should wear a camera, take photos, and show us the old parts so we know exactly what has been done... the stigma continues unabated... even from a reputable dealer mechanic like Ross Llewellyn.

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Russell, HYUNDAI IMAX

Victory Auto & Inspection Services

ASHMORE
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Garry, Toyota Kluger

Midas Burleigh Heads

BURLEIGH HEADS
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"The guys were super lovely and helpful! And prices were very reasonable :)"

Kirsty, Mitsubishi Express Van

Southeast Auto Mechanical

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star star star star star

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Overall good, I like the fact that he emailed us photos of the problems of the c...

Overall good, I like the fact that he emailed us photos of the problems of the car like the battery test and the brake pad wear. I did not like paying an additional surcharge for using a credit card. There are plenty of other mechanics that don't.

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Michaela or Adrian, Hyundai i30

Bentley Auto Repairs

MIAMI
star star star star star_half

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Good mechanic. Took my car on very short notice and repaired within half a day. ...

Good mechanic. Took my car on very short notice and repaired within half a day. Communication very good. on every detail i was called. Good description of work completed and all other unknown problems found. Will definately use again.

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Scott, Nissan X-Trail

Goodyear Autocare Southport

SOUTHPORT
star star star star star_half

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I had a great experience, when I forgot I had the service (even with the service...

I had a great experience, when I forgot I had the service (even with the service reminders), the workshop called mid morning and were still able to fit my car in.

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Damien, Mazda CX-5

* Minimum service amounts apply

Midas Labrador

BIGGERA WATERS
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Very friendly staff update you on everything even minor things well done would r...

Very friendly staff update you on everything even minor things well done would recommend for sure

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Sue, Kia Soul

Trade Mechanical and Air Conditioning

CARRARA
star star star star star

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Prompt and on time service. Friendly staff, gave good advice re additional smal...

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Pat, TOYOTA COROLLA

Coastwide Service Centre

MOLENDINAR
star star star star star

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"Happy with the service, will go back again."

Nicole, Hyundai i20

Midas Ipswich

WEST IPSWICH
star star star star star_half

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Was very quick dropped off in the morning they rang few hours later all done no ...

Was very quick dropped off in the morning they rang few hours later all done no fuss or worry great service. Friendly guys!

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Dee, JEEP WRANGLER

* Minimum service amounts apply

Jason Gallagher Mechanical Services

BEENLEIGH
star star star star star

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Friendly service, happy and a spot on service. Nice and welcoming workshop. 10/1...

Friendly service, happy and a spot on service. Nice and welcoming workshop. 10/10 and will be recommending and bringing our other cars to Jason!!

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Bailey, Mitsubishi Lancer

Gooch's Garage

ORMEAU
star star star star star

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star star star star star

Got dropped home, picked up, car was done, staff friendly, all good. I had a few...

Got dropped home, picked up, car was done, staff friendly, all good. I had a few questions about parts, oil, software updates and they were all answered. Communication, web and sms was modern.

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Aleksandar, Volkswagen Jetta

Redline EFI & Mechanical

BURLEIGH HEADS
star star star star star

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Very professional, helpful, personalised service. Communication was good and we are happy with the work done.

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Carman, TOYOTA PRADO

* Minimum service amounts apply

Alpine Mechanical Service

MERMAID WATERS
star star star star star

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Very happy with the service I received. Totally professional, prompt and easy to...

Very happy with the service I received. Totally professional, prompt and easy to deal with.

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tanya, Hyundai ix35

* Minimum service amounts apply

BB Garage

WEST IPSWICH
star star star star star

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The staff were friendly and informative he explain all the details of the repair...

The staff were friendly and informative he explain all the details of the repair I'm very happy with the service and the repairs, I would recommend BB garage

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June, Hyundai Tucson

Coastwide Mechanical

BIGGERA WATERS
star star star star star

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Excellent price and knowledgable mechanic! I know nothing about cars and he took...

Excellent price and knowledgable mechanic! I know nothing about cars and he took the time to explain what my car would need at the next service.

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Chantelle, Mazda 3

Meadowbrook Mechanical

MEADOWBROOK
star star star star star_half

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star star star star star

"Very good service and reasonable prices, friendly guys and helpful."

Ken, Nissan Murano

* Minimum service amounts apply

About Auto Care

NERANG
star star star star star

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Very friendly and did a great job. Also dropped me off and picked up after the w...

Very friendly and did a great job. Also dropped me off and picked up after the work was completed. Very happy customer. 5 stars

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Mark, Holden Commodore

Motortek

SOUTHPORT
star star star star star

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Friendly professional staff. Began working on the car almost immediately. Final ...

Friendly professional staff. Began working on the car almost immediately. Final charges for quoted work was less than quoted. I will be using them again for sure. Malcolm the owner is a very attentive person friendly professional and a great mechanic who exceeded my expectations which were high to start with.

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Michael, Volkswagen Passat

JR Auto Service Gold Coast

ARUNDEL
star star star star star_half

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The boys at JR Auto Service are rockstars! The workshop was so clean and tidy, c...

The boys at JR Auto Service are rockstars! The workshop was so clean and tidy, comfy waiting room with drinks provided. They even fixed my wonky bumper at no extra charge. They were able to diagnose something with my struts which even the dealership couldn't find, and they were so quick and humble like it's the norm. Best value for money. Why go anywhere else?

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Kavan, Alfa Romeo MiTo

BJM Mechanical Mufflers and Tyres

OXENFORD
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Great service, thought I'd be pushing my luck being right on xmas. Kept a good line of communication with progress no grey area. Recommend Auto Guru an BJM Mechanical n Tyres to anyone

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duanne, Holden Ute

Midas Beenleigh

BEENLEIGH
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Faultless, very professional and exceptionally quick. I truly appreciate their work ethic.

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Stephen, Hyundai Getz

Southern District Auto Centre

HILLCREST
star star star star star

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Very good service, we will be using Southern District Auto Centre again, thanks ...

Very good service, we will be using Southern District Auto Centre again, thanks Marco.

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Lynette, HOLDEN COMMODORE

Ultra Tune Southport

SOUTHPORT
star star star star star

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the service was great and very efficient and courteous and more important GREGK...

the service was great and very efficient and courteous and more important GREGKEN knew what was required and did it at the price quoted thanks again for a great service KEN BRODERICK

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ken, Peugeot 308

Oztune

MEADOWBROOK
star star star star star

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star star star star star

Ian and his team at Oztune are second to none. They provide outstanding service ...

Ian and his team at Oztune are second to none. They provide outstanding service and pricing and love your car the way you do, I highly recommend them to anyone looking for a great long term mechanic to service their vehicle.

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Simon, Ford GT

Beenleigh Tyre and Auto Care

BEENLEIGH
star star star star star_half

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star star star star star_border

"Very good customer service. Did the job I asked of them. And did a good job."

Tashena, Toyota Kluger

Best Price Auto Workshop

ARUNDEL
star star star star star_half

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star star star star star

"Great nice mechanics."

Nicholas, Mitsubishi Lancer

Bridgestone Select Robina

ROBINA
star star star star star_border

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star star star star star

Myles and the mechanic staff at Bridgestone Robina were super friendly to fix my...

Myles and the mechanic staff at Bridgestone Robina were super friendly to fix my car issues. They provided great service and competitive prices. I will definitely be a repetitive customer. Thanks guys Shane :-)

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Shane, Mitsubishi 380

Harris Brake Clutch and Mechanical

NORTH IPSWICH
star star star star star

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star star star star star

The guys at the workshop have great customer service, going right out of their ...

The guys at the workshop have great customer service, going right out of their way to get quality parts for great price and kept me fully aware of what work they had to perform giving me quotes and really going above and beyond to get it under, not only does it stop there, they explained what work they had done and what is needed without asking or looked at as if I had no clue what they were on about . These guys are great!!!

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Rebecca, Subaru Forester

* Minimum service amounts apply

Bridgestone Select Springfield

SPRINGFIELD
star star star star star

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They did a awesome job on my car and we're fast & efficient Also good friendly ...

They did a awesome job on my car and we're fast & efficient Also good friendly team and affordable prices.

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Kaine, Dodge Caliber

Bridgestone Select Helensvale

HELENSVALE
star star star star star_half

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"Efficient and precise! Highly recommended"

Mu-Ling, Nissan Tiida

Tyreright Yatala

ORMEAU
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"Friendly staff doing a great job!"

Trudy, Hyundai Elantra

Seven Slot Off Road

ORMEAU
star star star star star

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"Awesome team"

Tawny, Jeep Wrangler

Pitlane Automotive Centre

LOGANHOLME
star star star star star_half

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Waited almost two hours for the basic service....the owner was away...mine was t...

Waited almost two hours for the basic service....the owner was away...mine was the only vehicle being serviced. I was happy ith the work that was carried out

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Vladas, Mazda BRAVO

Hearns Motor Repairs

BIGGERA WATERS
star star star star star_half

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"Polite and fast"

Samuel, Mitsubishi Lancer

Mr Motor

NERANG
star star star star star_half

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star star star star star

"Couldn't fault it. Good service, gave me a lift and offered a courtesy car."

Margaret, Holden Barina

Ultra Tune Beenleigh

BEENLEIGH
star star star star star_half

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The staff were friendly and the service was carried out in a timely fashion hass...

The staff were friendly and the service was carried out in a timely fashion hassle free.

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Morne, Jeep Cherokee

Grease Monkey's Motor Co

SOUTHPORT
star star star star star

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star star star star star

Booked a scheduled service for my Navara Dualcab with Grease Monkeys recently an...

Booked a scheduled service for my Navara Dualcab with Grease Monkeys recently and found them to be professional, well organised and very helpful. Would be more the happy to recommended to anyone looking for an alternative to a dealer for servicing and or repairs. Barry

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Barry, NISSAN NAVARA

Drive Safe Automotive

YATALA
star star star star star

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"Good service, thank you"

Johann, Holden Barina

Auto Leaders Southport

SOUTHPORT
star star star star star_half

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star star star star star_border

They rang me to let me know what was wrong before they went ahead with repairs. ...

They rang me to let me know what was wrong before they went ahead with repairs. Some just do repairs without asking.

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Helen, Ford Fiesta

Auto Leaders Nerang

CARRARA
star star star star star

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star star star star star

The gentlemen were very helpful with my service and didn't treat me any differen...

The gentlemen were very helpful with my service and didn't treat me any differently because I am a young girl bringing in my car, which has missed a couple of services. They were kind and told me exactly what was going to be happening and everything was done according to plan. I will definitely be going back there.

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Sarah, HYUNDAI VELOSTER

Cams Car Care

ASHMORE
star star star star star

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"Very friendly service, really helpfull and a good price!"

Arne, Mitsubishi Pajero

* Minimum service amounts apply

Ipswich City Mechanical & Auto Electrical

RACEVIEW
star star star star star

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star star star star star

I found Ipswich city mechanical really wonderful. When I went to collect my car,...

I found Ipswich city mechanical really wonderful. When I went to collect my car, everything that was done or needed to be done was explained in detail and for me, as a person who doesn’t know much about cars, this helped me build trust with these mechanics and know that my car is in good hands. Would and have recommended to people I know.

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Louise, Volkswagen Golf VI

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Questions? Speak with a Service Advisor
1300 655 661