Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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City Gates Automotive

WEST MACKAY
star star star star star

LATEST REVIEW

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star star star star star

The service was fast. I have picked up my car within the same day. I am happy my...

The service was fast. I have picked up my car within the same day. I am happy my problem was solved.

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Danielle, Mini Mini

TFD Mackay

MACKAY CBD
star star star star star_half

Vella's Mechanical

BEACONSFIELD
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"Friendly and professional, reasonable pricing and drop off service"

Mick, Nissan Navara

NB Industries Rural View

RURAL VIEW
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"Work shop excellent"

Rebecca, Jeep Wrangler

No deposit & interest free

BOOK NOW, PAY LATER

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Tyrepower Rockhampton

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"Our third service with Tyrepower Rockhampton, and, once again, faultless."

Phillip, MAZDA TRIBUTE

Cap Auto Repairs

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Really helpful and polite at all times. Will certainly recommend them to others...

Really helpful and polite at all times. Will certainly recommend them to others and use them again when in the area.

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Paul, Jeep Cherokee

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great sevice and brad was helpfull with all my questions that i asked him,great...

great sevice and brad was helpfull with all my questions that i asked him,great work

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Eric, Mitsubishi Triton

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Workshop was excellent, explained everything and service was completed in a very...

Workshop was excellent, explained everything and service was completed in a very timely fashion.

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Tim, Volkswagen Passat

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great service. they did all the things I wanted and identified and fixed up a few other things too

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Philip, Toyota Camry

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Alan, Audi A1/A1 Sportback

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Darran, Mitsubishi Lancer

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Excellent service by Jason. Offered professional advice and was happy to answer ...

Excellent service by Jason. Offered professional advice and was happy to answer any questions that I had. I would recommend AST and will definitely use again.

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Darren, Toyota Hilux

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The work was done quickly no delay, good feedback with other potential issues th...

The work was done quickly no delay, good feedback with other potential issues the need attention and overall great service.

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Paul, Ford Falcon

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"Happy with the whole experience. The job got done well and at a good price!"

Jesse, Toyota Corolla

Hammond's Automotive

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"Great customer service. Will definitely be using them again."

Josh, Mazda BT-50

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Leah and team are super friendly and the service was thorough and well done. It ...

Leah and team are super friendly and the service was thorough and well done. It was finished within a good time frame and I will be using the service again from now on. Fixed price meant no nasty surprises and the price was good.

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Mikki, Ford Fiesta

MB Automotive Fleet Specialist

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The customer service was great. The vehicle looked great after the service. Afte...

The customer service was great. The vehicle looked great after the service. After getting home I checked the engine oil level and it was at least 2 centimeters of the the full mark. This annoys me and is the main reason I do most services myself.

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Steve, Hyundai Getz

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I am surprised that the workshop is capable to do tasks other than merely changi...

I am surprised that the workshop is capable to do tasks other than merely changing tyres. The company's name is a bit misleading. However the overall service is excellent.

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Lin, Toyota Corolla

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Only in Townsville for a few days and needed a 15k service. Would have to wait 8...

Only in Townsville for a few days and needed a 15k service. Would have to wait 8 days to get into Holden. Able to get done next day by Fixed Price Car Service.

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Ron, Holden Colorado

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this is the second time I have used them and have driven away a satisfied custom...

this is the second time I have used them and have driven away a satisfied customer

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Clint, Toyota Landcruiser

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Michelle, Daewoo Matiz

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"good service and friendly staff went back to get more work done, very happy"

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The staff were very friendly and told us every thing that they were doing and what needed to be done thanks to all the staff.

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Pat, Isuzu MU-X

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John, Holden Commodore

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Service was good except that they forgot to reset the maintenance warning, so I ...

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Alex, MITSUBISHI OUTLANDER

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"Good communication, knowledgeable on the vehicle. Good job."

Dean, Toyota Landcruiser

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The most courteous, friendly and professional auto service staff I have ever had...

The most courteous, friendly and professional auto service staff I have ever had the pleasure to deal with........As a female, I trusted them implicitly and would not consider going elsewhere ever again! Thank for for your wonderful service. Regards, Aphrodite Anderson.

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Anderson, Hyundai Getz

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Tony, Volkswagen Jetta

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"John went out of his way to help. Will go back for next service."

Tammie, Mitsubishi Pajero

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Lovely people at Huston Ford - polite, thorough. Customer service excellent. Very pleased with result.

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Narelle, Holden Commodore

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Louise, Nissan X-Trail

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Although only in for a basic service, staff were very helpful, consulted over an...

Although only in for a basic service, staff were very helpful, consulted over any issues found, and were fast and efficient: as well a loan car was made available. Thoroughly recommended.

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Gerard, Hyundai Elantra

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"Plenty of parking and workshop looked well organized."

Graeme, Kia Sorento

BGK Mobile Mechanical

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I found mechanic to be very efficient. His service was excellent. Will be recomm...

I found mechanic to be very efficient. His service was excellent. Will be recommending.

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Maria, Nissan Tiida

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On time, no upsell, and it was nice to see what was being done and discuss the condition of the car so you could plan upcoming maintenance.

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Ross, Kia Sportage

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Leighton, Toyota Hilux

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Phil was very accommodating with timings and did a very professional job. He dis...

Phil was very accommodating with timings and did a very professional job. He discussed what he intended to do and gave me options on the products he might use. On pick up he gave me a rundown on what he'd done, showing me parts he had replaced and gave me advice on maintenance issues. I'll be going back to him.

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Geoff, Toyota Landcruiser

Book trusted and local mechanics with AutoGuru.

Book your next car service at the click of a button. We source the most reliable Blue Mountain mechanics & car services. We have partnered with mechanics all over North Queensland, in order to bring you the best fixed price deals. It’s so easy to book – just enter a few details on our 'Instant Quotes' form, or give us a call on 1300 655 661.

Using AutoGuru to look for mechanics in Blue Mountain means you compare results based on the same scheduled service tasks. The only variables are cost for parts and labour and their proximity to you in North Queensland. We take the guesswork out of finding a mechanic, and with fixed upfront costs there are no nasty surprises.

Whether you need a standard 10,000km safety service or a milestone logbook service, when you search for a mechanic in Blue Mountain, we compare the service you want for the vehicle you want. We’ve helped over 1.5 million Australians compare 1600 mechanics nationwide, and we want to help you too.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Had another crazy week and forgot to organise the car service? We know plenty of trusted mechanics open on Saturday in Blue Mountain. You can search instant quotes and book your car service or repair within minutes!

Questions? Speak with a Service Advisor
1300 655 661