Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal Afterpay or Zip and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

For all servicing and repairs, our pricing includes parts, labour and GST.

For inspection and diagnostic jobs, our pricing includes labour and GST but does not include parts.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of other fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See the list of Service Tasks at the top of the booking confirmation page.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Manufacturers Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your manufacturer's warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under Service Tasks. This is found directly underneath the name of the service you have chosen.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Their listing will have a special Mobile Mechanic badge which can be found directly underneath their operating hours.

Can I get quotes for repairs and inspections?

You sure can! Once you have entered in your vehicle details and location on the home screen, the next page will ask you what repair or service you're after.

You can browse through the categories that we've listed, such as Brakes, Clutch or Timing belt/chain, or by clicking the blue "Search repairs & inspections" button at the bottom of the page, you can search for the repair you're after.

If you're still unable to find what you're after, click on the blue "Can't find it? We can help!" button and you'll be provided with a comment box where you can describe the repair you need.

Once you've selected a repair, either click "Continue" to move on in the quote process or, If you'd like to add another repair, click the "Add more items" button.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront and online using your credit card or PayPal
2. Create an Afterpay account that allows you to pay now and make four, fortnightly interest-free payments
3. Create a reusable, interest-free Zip account to pay now and make easy weekly or monthly payments over time
4. Pay the workshop when you pick your car up and the service and/or repairs have been completed

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service at the top of the page under "Service Tasks". This is located directly underneath the name and price of the service you've selected.

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Best mechanics in Mackay

Customers love our Mackay mechanics

2007 Toyota Camry image

Sharon S

2007 Toyota Camry

Vella's Mechanical Beaconsfield

star star star star star September 2018

Great customer service and kept me up to date with progress of costs

2014 Volkswagen Golf image

Rebecca R

2014 Volkswagen Golf

NB Industries Rural View Rural View

star star star star star August 2018

Very efficient, professional and friendly.

2017 Nissan Navara image

Ashley P

2017 Nissan Navara

NB Industries Rural View Rural View

star star star star star August 2018

They were fast efficient and very easy to deal with

2010 BMW 3 Series image

Antonio J

2010 BMW 3 Series

City Gates Automotive West Mackay

star star star star star May 2018

Good job, friendly, honest.

2015 Nissan Navara image

Mick L

2015 Nissan Navara

Vella's Mechanical Beaconsfield

star star star star star May 2018

Friendly and professional, reasonable pricing and drop off service

2008 Jeep Wrangler image

Rebecca F

2008 Jeep Wrangler

NB Industries Rural View Rural View

star star star star star April 2018

Work shop excellent

Recently requested quotes for Mackay mechanics

Average quote price in Mackay

$536.30

Ooralea

Honda Jazz

TASKS QUOTED

Logbook Service - 90000 kms / 54 months

$474.64

Paget

Holden Commodore

TASKS QUOTED

Logbook Service - 120000 kms / 72 months

$335.09

Andergrove

Mitsubishi ASX

TASKS QUOTED

Logbook Service - 30000 kms / 24 months

$313.76

Blacks Beach

Toyota Landcruiser Prado

TASKS QUOTED

Logbook Service - 155000 kms / 93 months

$385.74

Mackay CBD

Mazda 6

TASKS QUOTED

Logbook Service - 150000 kms / 90 months

$428.70

Blacks Beach

Volkswagen Golf

TASKS QUOTED

Basic Service

$278.00

Alexandra

Kia Rio

TASKS QUOTED

Basic Service

$250.00

Alexandra

Lexus NX

TASKS QUOTED

Basic Service

$276.00

North Mackay

Mazda CX-5

TASKS QUOTED

Basic Service

$250.00

Mackay CBD

Ford Falcon

TASKS QUOTED

Logbook Service - 195000 kms / 156 months

$285.39

Book trusted and local mechanics with AutoGuru.

Whatever part of the Mackay region you're in, from Beaconsfield to Mackay Cbd to Paget, we can find your closest quality car mechanics and servicing, whether it's a national brand or local mechanic. Simply provide us a few details about your car, search mechanics within and book your service right now, or call us on 1300 655 661 and we can do it for you. It's that quick and easy!

All results are for the same scheduled service tasks, all that varies is the fees and labour cost from mechanic to mechanic. Choose the car mechanic you want, and you're on your way to seeing your car logbook service costs, based on the factory specifications in your car owner's manual.

With mobile mechanics available in Mackay, you can compare by price or the number and quality of reviews. All mobile mechanic quotes on AutoGuru are inclusive of call out fees and parts. So the price you see is the price you'll get.

Looking for a Mechanic in Mackay? Search from 6 trusted, local mechanics that will service your car. With a star rating of 4.6 in Mackay, you'll only find the best of the best on AutoGuru. Too busy to get your car serviced throughout the week? No problem. We've got 2 mechanics open on Saturday for that extra convenience.

Questions? Speak with a Service Advisor
1300 655 661