Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Alfa Romeo mechanics in Logan City

Rapid Tune Underwood

UNDERWOOD
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Efficient and provided extensive knowledge about the issues going on with my VW....

Efficient and provided extensive knowledge about the issues going on with my VW. Dropped my car off back to my house after the service and I could pay over the phone.

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Sahra, Volkswagen Polo

Southeast Auto Mechanical

BEENLEIGH
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"Friendly and prompt service. They also txted when car ready."

maria, Hyundai Accent

Browns Plains Car Care & Exhausts

HILLCREST
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Explained everything with quote and discuss the repairs by recommendation in way...

Explained everything with quote and discuss the repairs by recommendation in way of required vs can be done next time. Nice staff friendly.

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Dinesh, Holden Epica

Torque Automotive

SLACKS CREEK
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Service done in no time at all. My car was even vaccumed :) I think overall it w...

Service done in no time at all. My car was even vaccumed :) I think overall it was a fantastic fast and great service.

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Denise, Mitsubishi ASX

Absolute Automotive Solutions

SLACKS CREEK
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Done on time, on budget, and I have had various vehicles serviced at Absolute pr...

Done on time, on budget, and I have had various vehicles serviced at Absolute prior - everything in the past has been done well, and I would expect no issues with my Commodore service. Well recommended - apart from their proclivity to stick a self-promoting window sticker on without consent. That is my only gripe. Otherwise, completely satisfied, and having to service European or {complex} Japanese 4WD vehicles, it was a breath of fresh air to have a "major" service at 30K done for <$200 for the Commo!

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Neil, Holden Commodore

Meadowbrook Mechanical

MEADOWBROOK
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Staff were very friendly, dropped me home after dropping my car off for its serv...

Staff were very friendly, dropped me home after dropping my car off for its service, kept me up to date with what will be needed before its next service, called me when it was ready and offered to drop my car to my home. Will use them again, have three cars in the family

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Shaun, Jeep Wrangler

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Midas Beenleigh

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thank midas uz r tha best very tougher thank u very much for explaining the deta...

thank midas uz r tha best very tougher thank u very much for explaining the details and giving me the run down on what needs to be fixed 10 out of 10

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Teya, MITSUBISHI MAGNA

Southern District Auto Centre

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So happy with the service, price, fact it is a local business and the care taken...

So happy with the service, price, fact it is a local business and the care taken...

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Debra, Audi A3/A3 Sportback

ABS Springwood

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Returned me home from workshop, picked me up when finished. All in all a good s...

Returned me home from workshop, picked me up when finished. All in all a good service, charged me $40 less than quoted

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Peter, Suzuki Alto

Oztune

MEADOWBROOK
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Would highly recommend oztune. I was extremely happy with my service. Very profe...

Would highly recommend oztune. I was extremely happy with my service. Very professional, they even washed and detailed the car!

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Rachel, TOYOTA PRADO

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Midas Springwood

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Fantastic! Great service! I had to wait a little longer than expected to get my ...

Fantastic! Great service! I had to wait a little longer than expected to get my tyre fixed and they were apologetic and gave me a 5% discount.

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Richard, Mazda 3

Beenleigh Tyre and Auto Care

BEENLEIGH
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Fast and friendly service. Mitlesh rotated the tyres at no extra cost and advise...

Fast and friendly service. Mitlesh rotated the tyres at no extra cost and advised that I was running them a little underinflated.

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Stefan, TOYOTA COROLLA

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Bridgestone Select Yarrabilba

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Jamie was fantastic!!! Kept us up to date on what needed to done. Was very frien...

Jamie was fantastic!!! Kept us up to date on what needed to done. Was very friendly and welcoming! Would recommend this service.

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Sarah, Holden Cruze

Carters Car Care

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"Carters Car Service were very professional, polite and helpful."

Jeni, Hyundai i30

Dr Roadworthy

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Aaron was very friendly! He even washed my car for me which was unexpected and v...

Aaron was very friendly! He even washed my car for me which was unexpected and very appreciated. Will definitely be going with him in the future!

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Yvette, Nissan Dualis/Dualis+2

Pitlane Automotive Centre

LOGANHOLME
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Waited almost two hours for the basic service....the owner was away...mine was t...

Waited almost two hours for the basic service....the owner was away...mine was the only vehicle being serviced. I was happy ith the work that was carried out

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Vladas, Mazda BRAVO

Ultra Tune Beenleigh

BEENLEIGH
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The staff were friendly and the service was carried out in a timely fashion hass...

The staff were friendly and the service was carried out in a timely fashion hassle free.

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Morne, Jeep Cherokee

Underwood Auto Repairs

UNDERWOOD
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I think the workmanship was good. I would appreciate having the loan car as boo...

I think the workmanship was good. I would appreciate having the loan car as booked in advance if I return for a future service. Thanks Helen

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Helen, Toyota Prius

Direct Mechanical Services

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Simple drop-off and pickup. Alex and the team gave me a great price. Will be ba...

Simple drop-off and pickup. Alex and the team gave me a great price. Will be back again!

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Shane, Ford Focus

B.I.B. Mechanical

CAPALABA
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No issues or dramas and received a list of things that will need to put money as...

No issues or dramas and received a list of things that will need to put money aside for later down the track! Honest and friendly - thanks guys!

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Mel, Toyota Landcruiser/Prado

Rapid Tune Capalaba

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Marty and John were great at explaining the issues and possible solutions. No se...

Marty and John were great at explaining the issues and possible solutions. No selling pressure at all.

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Greg, Jeep Grand Cherokee

Midas Mansfield

MANSFIELD
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They were really friendly, and made a point to call me to let me know the condit...

They were really friendly, and made a point to call me to let me know the condition of my car (sent for logbook service) and some recommended extra service but left the decisions entirely in my hands. Told me all the inidividual prices of the extra services before doing them so no surprises when I picked up my car. All in relatively good price with friendly and honest service.

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Pui, Toyota Corolla

YJ Motors

COOPERS PLAINS
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Service was ok but they said I need front brake pads I agreed to change them but...

Service was ok but they said I need front brake pads I agreed to change them but they did not tell me they don't have in stock. I had to wait 90 minutes for parts and I was almost late for work. Their communication with customer was not good.

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ramin, Nissan Pulsar

Gooch's Garage

ORMEAU
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Been here twice now for a general car service and to get a few things fixed, guy...

Been here twice now for a general car service and to get a few things fixed, guys are awesome, great prices, my clutch needs replacing soon and I'll be coming back to Gooch's garage for sure!

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Cheyenne, MITSUBISHI LANCER

Mt Cotton Mechanical

MOUNT COTTON
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can't speak highly enough of them. Very professional and prompt service. When i ...

can't speak highly enough of them. Very professional and prompt service. When i booked it, i told them i need to have my car ready by 1pm due to work, dropped my car off at 0730 and car was ready to pick up by 10am. Fantastic service

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Daphne, Subaru XV

Hammond 4wd Tyres & More

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Regular service performed well. The staff were friendly and no attempt to upsell...

Regular service performed well. The staff were friendly and no attempt to upsell or any other dodgy dealings.

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Dale, JEEP PATRIOT

* Minimum service amounts apply

Bridgestone Select Springfield

SPRINGFIELD
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They did a awesome job on my car and we're fast & efficient Also good friendly ...

They did a awesome job on my car and we're fast & efficient Also good friendly team and affordable prices.

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Kaine, Dodge Caliber

Midas Capalaba

CAPALABA
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Midas at capalaba is very efficient, they were able to let me know any extra req...

Midas at capalaba is very efficient, they were able to let me know any extra requirements needed. They were able to have a turn around of 2 hrs, which was excellent

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mandy, Holden Barina Spark

Tyreright Yatala

ORMEAU
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"Friendly staff doing a great job!"

Trudy, Hyundai Elantra

Grace Automotive Pty Ltd

OXLEY
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The service by this workshop was the best I have had in all servicing experience...

The service by this workshop was the best I have had in all servicing experiences. I was promised my car at a certain time and was dropped off to rail as arranged with them. They are very professional and I felt very comfortable in dealing with them. I was given a report on my car and things I hadn't expected to be checked was done by them. Overall I will be using them again for my next service and would recommend them to anyone who wants a honest and reliable experience in servicing their car.

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Glen, Mitsubishi Outlander

Seven Slot Off Road

ORMEAU
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"Awesome team"

Tawny, Jeep Wrangler

Redlands Automotive

CAPALABA
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Windscreen wash bottle was not filled. Hinges not greased. Appears that engine...

Windscreen wash bottle was not filled. Hinges not greased. Appears that engine oil was changed and not much more. No itemized invoice Kind of doubtful about second oil filter being changed. They did service promptly although busy. Charged me $225 instead of advertised $166.

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Alice, HOLDEN JACKAROO

Mansfield Motors

MOUNT GRAVATT
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Very helpful told me everything about my car and how important these aspects wer...

Very helpful told me everything about my car and how important these aspects were.

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Caroline, Suzuki Alto

Drive Safe Automotive

YATALA
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"Good service, thank you"

Johann, Holden Barina

No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661