Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Chery mechanics in Lockyer Valley

A1 Exhaust and Mechanical

TOOWOOMBA CITY
star star star star star

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star star star star star

Very excellent service, Excellent customer service. Very happy with service. I r...

Very excellent service, Excellent customer service. Very happy with service. I recommend to other people as well. Affordable price.

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Alex, Ford Focus

KPR Automotive

SEVENTEEN MILE ROCKS
star star star star star

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star star star star star

Great service. Car is running much better since the service, and it was a really...

Great service. Car is running much better since the service, and it was a really good price.

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Amy, MAZDA 2

Other Chery mechanics in Lockyer Valley

Llewellyn Motors

BOOVAL
star star star star star_half

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"The service was professional, prompt and up to expectation."

Glynn, SUBARU FORESTER

ABS Mt Ommaney

DARRA
star star star star star_half

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star star star star star

Service was excellent. Looked over car quickly and advised what the problem was...

Service was excellent. Looked over car quickly and advised what the problem was . Would highly recommend these guys

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Greg, Ford Territory

* Minimum service amounts apply

Bridgestone Select Sumner Park

SUMNER
star star star star star_half

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Friendly staff that offer a great service. They made everything so easy and give...

Friendly staff that offer a great service. They made everything so easy and give me a detailed quote for future works.

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Taylar, Nissan X-Trail

Midas Ipswich

WEST IPSWICH
star star star star star_half

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The service was prompt and thorough. Some issues were found with my suspension a...

The service was prompt and thorough. Some issues were found with my suspension and a quote was provided on request. Great service! They were finished promptly too.

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Teneke, Mitsubishi Lancer

* Minimum service amounts apply

BB Garage

WEST IPSWICH
star star star star star

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Bodie knows cars and is always professional and courteous. BB Garage provide gre...

Bodie knows cars and is always professional and courteous. BB Garage provide great service. I would go back for sure.

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Elyse, Mazda CX-5

Harris Brake Clutch and Mechanical

NORTH IPSWICH
star star star star star

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star star star star star

The guys at the workshop have great customer service, going right out of their ...

The guys at the workshop have great customer service, going right out of their way to get quality parts for great price and kept me fully aware of what work they had to perform giving me quotes and really going above and beyond to get it under, not only does it stop there, they explained what work they had done and what is needed without asking or looked at as if I had no clue what they were on about . These guys are great!!!

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Rebecca, Subaru Forester

* Minimum service amounts apply

Bridgestone Select Springfield

SPRINGFIELD
star star star star star

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They did a awesome job on my car and we're fast & efficient Also good friendly ...

They did a awesome job on my car and we're fast & efficient Also good friendly team and affordable prices.

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Kaine, Dodge Caliber

CARS - Complete Automotive Repair Service

SEVENTEEN MILE ROCKS
star star star star star

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Car completed on time and at the price quoted. I also purchased a new set of tir...

Car completed on time and at the price quoted. I also purchased a new set of tires based on their recommendation at a very competitive price.

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Kevin, Volkswagen Golf VII

AutoWorks

SALISBURY
star star star star star

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"Great service. Explained everything thoroughly"

Simon, Honda CR-V

AMW Auto Experts

MOOROOKA
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"AMW were great. Nav is easy to deal with and helpful. Thanks"

Adam, Mazda CX-5

Midas Strathpine

LAWNTON
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"Prompt and courteous, job seems to be well done."

john, Mitsubishi Outlander

Australian Mechanical

ENOGGERA
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They did most of what we agreed on.. as it was raining they couldn't wash the ca...

They did most of what we agreed on.. as it was raining they couldn't wash the car... not their fault. They used full synthetic oil as I asked. They dropped me off and picked me up on time. Thanks.

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Robert, Subaru Forester

Autopart Replacements

ENOGGERA
star star star star star

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Very impressed. Would recommend to anyone who needed a service. Very upfront and...

Very impressed. Would recommend to anyone who needed a service. Very upfront and open conversations about problems. vast number of years experience. 👍🏻

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Janah, Mitsubishi Mirage

ABS Pine Rivers

BRENDALE
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"Great customer service. Will be back!"

Blair, Mazda 3

Midas Caboolture

MORAYFIELD
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"Very professional and experienced will go back for next service."

Gordon, Kia Cerato

* Minimum service amounts apply

Caboolture Fuel Injection Automotive Centre

CABOOLTURE
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They were ready for me when I arrived, told me how long they would be, explained...

They were ready for me when I arrived, told me how long they would be, explained what needed doing, and quoted a decent price - cheaper than anyone else. The mechanic was friendly and the workshop and waiting area was clean.

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Maria, Holden Captiva

Midas Ashgrove

ASHGROVE
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These guys have been working on both my cars for a while now and do a great job....

These guys have been working on both my cars for a while now and do a great job. Excellent service

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Brad, Audi A4

* Minimum service amounts apply

Midas Enoggera

ENOGGERA
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Very professional and helpful. Shaun at Midas was very straight with me, and kep...

Very professional and helpful. Shaun at Midas was very straight with me, and kept me updated on all issues that were found. Great customer service

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Jarrod, Mitsubishi Lancer

Pine Rivers Automotive

KALLANGUR
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Mark was great. Serviced my car well and clearly communicated issues that my car...

Mark was great. Serviced my car well and clearly communicated issues that my car needed more attention too. Prices are reasonable, so will be going back again. thanks.

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Luke, Toyota Landcruiser Prado

YJ Motors

COOPERS PLAINS
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Friendly, helpful, knowledgeable and thorough without being over-zealous. We wou...

Friendly, helpful, knowledgeable and thorough without being over-zealous. We would definitely use this company again to service our Nissan Patrol.

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Geraldine, Nissan Patrol

Ultra Tune North Lakes

NORTH LAKES
star star star star star_half

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In and out in under two hours. Paid exactly what was quoted. Haven't lived in th...

In and out in under two hours. Paid exactly what was quoted. Haven't lived in the area long but I think I've found my new mechanic!

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Kate, Honda Civic

Pearson Automotive

MILTON
star star star star star_border

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Staff were very friendly and helpful. Prices for things to get fixed and replace...

Staff were very friendly and helpful. Prices for things to get fixed and replaced were very reasonable.

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Joshua, Ford Courier

* Minimum service amounts apply

Motormech

DECEPTION BAY
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"Outstanding customer service and made me feel welcome. Workmanship excellent."

Judith, TOYOTA AURION

Ashgrove AutoCare

ASHGROVE
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"Efficient"

Anura, BMW 3 Series

Unicorn Mechanical

NARANGBA
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Office staff friendly and courteous Mechanic told me exactly what he did in laym...

Office staff friendly and courteous Mechanic told me exactly what he did in laymens terms and offered further advice.

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Andrew, Hyundai i45

Ultra Tune Strathpine

STRATHPINE
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Very helpful people and loan car made life easy. Very comfortable leaving my car...

Very helpful people and loan car made life easy. Very comfortable leaving my car in their hands.

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Mel, Holden Barina

JR Auto Service

ROCKLEA
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"Great blokes, fast and easy service. Will definitely go back"

Andrew, Toyota Hilux

Southern District Auto Centre

HILLCREST
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So happy with the service, price, fact it is a local business and the care taken...

So happy with the service, price, fact it is a local business and the care taken...

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Debra, Audi A3/A3 Sportback

* Minimum service amounts apply

Aussie Automotive Services Caboolture

CABOOLTURE
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Have been to Aussie Automotive for my last 3 services, every time they have been...

Have been to Aussie Automotive for my last 3 services, every time they have been quick and up front.

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Michael, Nissan Navara/Pick-up

Moorooka Automotive

MOOROOKA
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They were excellent. Kept me informed. Picked my car up and dropped it back. Did...

They were excellent. Kept me informed. Picked my car up and dropped it back. Did an excellent job on my car. Never been as good to drive as it is now and all at a very competitive rate. Excellent service cant recommend them highly enough. If you want honest integrity and affordable prices these are the people to see

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Gary, BMW 3 Series

Classy Cars

EVERTON HILLS
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"Great service and honest communication."

Samantha, Toyota Yaris

ABS Caboolture

CABOOLTURE
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"Very helpful and friendly car was lovely and clean on pickup."

DEBBIE, Suzuki SX4/SX4 Classic

* Minimum service amounts apply

Bridgestone Select Yarrabilba

YARRABILBA
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Jamie was fantastic!!! Kept us up to date on what needed to done. Was very frien...

Jamie was fantastic!!! Kept us up to date on what needed to done. Was very friendly and welcoming! Would recommend this service.

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Sarah, Holden Cruze

Huston Motors

KINGAROY
star star star star star

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star star star star star

"Prompt, efficient and communicated well."

Mark, Kia Sorento

Aspley Auto Service Centre

STAFFORD
star star star star star_border

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"Great communication and service was completed on time! Reasonably priced too"

Amanda, Holden Viva

A1Roadworthys and Mechanical Coopers Plains

COOPERS PLAINS
star star star star star_border

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star star star star star_border

Very knowledgeable, helpful and pleasant to deal with. Got on with the job despi...

Very knowledgeable, helpful and pleasant to deal with. Got on with the job despite some unforeseen problems and honoured the quote.

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Tobias, Toyota Landcruiser Prado

* Minimum service amounts apply

Royce Motors

SALISBURY
star star star star star

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star star star star star

Zero dramas, staff were very helpful Cheap, convenient, simple Will be a r...

Zero dramas, staff were very helpful Cheap, convenient, simple Will be a returning customer A+

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Ben, Mitsubishi 380

Grace Automotive Pty Ltd

OXLEY
star star star star star

LATEST REVIEW

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star star star star star

The service by this workshop was the best I have had in all servicing experience...

The service by this workshop was the best I have had in all servicing experiences. I was promised my car at a certain time and was dropped off to rail as arranged with them. They are very professional and I felt very comfortable in dealing with them. I was given a report on my car and things I hadn't expected to be checked was done by them. Overall I will be using them again for my next service and would recommend them to anyone who wants a honest and reliable experience in servicing their car.

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Glen, Mitsubishi Outlander

All Torque Automotive

STAFFORD
star star star star star

LATEST REVIEW

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star star star star star

Used All Torque Automotive for the first time for a 75K km log book service. Ver...

Used All Torque Automotive for the first time for a 75K km log book service. Very happy with the service, from the loan car to the vacuumed interior. The very reasonable price included tyre rotation and wheel balancing. Will use them again next time.

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Vaya, Holden Barina Spark

Satnam Autos

YEERONGPILLY
star star star_half star_border star_border

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star star star star star

"Friendly staff, affordable prices"

Saad, Toyota Avensis Verso/Picnic/SportsVan

RC Mechanical

BRENDALE
star star star star star_half

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star star star star star

Great service, phone calls were made for any problems and to keep me updated wit...

Great service, phone calls were made for any problems and to keep me updated with progress. Very happy with the service given.

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Daniel, MITSUBISHI PAJERO

Automech

BURPENGARY EAST
star star star star star_half

LATEST REVIEW

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star star star star star_border

Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Tony Reed A Grade Mechanical Repairs

KELVIN GROVE
star star star star star

LATEST REVIEW

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star star star star star

Tony runs an excellent business giving hands on service to the customer with exc...

Tony runs an excellent business giving hands on service to the customer with excellent reporting of current and potential problems with the vehicle. Tony was available first hand to discuss matters of importance and phoned during service to advise of things that should be attended to immediately. Whilst no one wants to pay out money for unneeded jobs the discussions were descriptive and later the old items replaced were voluntarily shown as evidence. Excellent experience!

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Jeff, Subaru Outback

The Piston Pitstop

CABOOLTURE
star star star star star

LATEST REVIEW

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star star star star star

I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

Precise Mechanical

MORAYFIELD
star star star star star

LATEST REVIEW

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star star star star star

"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

Bizzell's Garage

PADDINGTON
star star star star star

LATEST REVIEW

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star star star star star

High quality and professional staff. Very efficient. Had the service completed i...

High quality and professional staff. Very efficient. Had the service completed in a morning. The additional part required was ordered and delivered on the same day and installed that afternoon. Best mechanic I've been to! Bizzell's is a Paddington institution, isn't a better mechanic in the area. Will recommend to all of my friends.

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Hamish, FORD ESCAPE

No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661