Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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Top Cadillac mechanics in Lockyer Valley

A1 Exhaust and Mechanical

TOOWOOMBA CITY
star star star star star

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star star star star star_border

The price was good and the initial booking service was so easy. The only issue ...

The price was good and the initial booking service was so easy. The only issue was the car was not ready on time and when picking it up the mechanic answered the phone to another customer and took quite some time which is very annoying.

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Cory, Nissan X-Trail

KPR Automotive

SEVENTEEN MILE ROCKS
star star star star star

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I would recommend KPR to anyone, good service was done to meet my expectation wi...

I would recommend KPR to anyone, good service was done to meet my expectation with good fixed price value. I'll definitely get my other car service here and all other future servicing. Thank you KPR

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Eranga, NISSAN MICRA

Llewellyn Motors

BOOVAL
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"Excellent service! Will definitely used fixed price and Llewellyn again! "

Katie, HOLDEN ASTRA

ABS Mt Ommaney

DARRA
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"Very accommodating and efficient"

LISA, Skoda Octavia III

* Minimum service amounts apply

Bridgestone Select Sumner Park

SUMNER
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"very happy with service kept me informed what was going on"

Gloria, Nissan Tiida

Other Cadillac mechanics in Lockyer Valley

Midas Ipswich

WEST IPSWICH
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It was my first time I went to Midas. It was a really good experience. They have...

It was my first time I went to Midas. It was a really good experience. They have good mechanics and good management. You can book service online and save your time. I got car serviced at really cheap price plus got 12 months roadside assistance.

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Arun, TOYOTA AURION

* Minimum service amounts apply

Bridgestone Select Springfield Orion

SPRINGFIELD CENTRAL
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First time user of Bridgestone Select Springfield Orion - no complaints about th...

First time user of Bridgestone Select Springfield Orion - no complaints about the service and will use again.

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Susan, Volkswagen Golf V

Harris Brake Clutch and Mechanical

NORTH IPSWICH
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"Very friendly and low price great service recommend to everyone"

Aidon, Mitsubishi Lancer

* Minimum service amounts apply

Bridgestone Select Springfield

SPRINGFIELD
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They did a awesome job on my car and we're fast & efficient Also good friendly ...

They did a awesome job on my car and we're fast & efficient Also good friendly team and affordable prices.

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Kaine, Dodge Caliber

CARS - Complete Automotive Repair Service

SEVENTEEN MILE ROCKS
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Car completed on time and at the price quoted. I also purchased a new set of tir...

Car completed on time and at the price quoted. I also purchased a new set of tires based on their recommendation at a very competitive price.

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Kevin, Volkswagen Golf VII

Autocare Tyre and Mechanical

BRENDALE
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"Car felt great driving it out of their workshop. Thanks guys."

Shane & Suzie, Toyota Landcruiser/Prado

AutoWorks

SALISBURY
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"Awesome service, quick and was charged the quoted amount"

Bede, Mitsubishi ASX

AMW Auto Experts

MOOROOKA
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"Flawless service great pricing"

Ankur, Honda Accord

Midas Strathpine

LAWNTON
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The customer service was excellent. Received a full print out of the full servic...

The customer service was excellent. Received a full print out of the full service check with prices and the additional items that needed to be done. Car was ready to be picked up at 12pm too! Will definitely be a returning customer. 5 stars

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Corey, Holden Crewman

Australian Mechanical

ENOGGERA
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Michael kept me informed every step of the way and offered cost-effective soluti...

Michael kept me informed every step of the way and offered cost-effective solutions. I would have no hesitation in recommending to others.

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Kym, Citroen DS3/DS3 Cabrio

Autopart Replacements

ENOGGERA
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These guys were great-car feels good as new and its an old car. They went the ex...

These guys were great-car feels good as new and its an old car. They went the extra mile and fixed things other commercial mechanics didnt even try or care for. Perry's chattiness made you feel welcome and in good hands straight away-a genuine group of guys-hard working and honest! Even got a lift back/pick-up to workshop once the car was done. Slightly more pricey than expected-but thats not their fault. Recommend them any day.

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Ilse, Daihatsu Terios

ABS Pine Rivers

BRENDALE
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"Fast and friendly"

Kristy, Toyota Corolla

Midas Indooroopilly

INDOOROOPILLY
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Lincoln, Toyota Kluger

Midas Caboolture

MORAYFIELD
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"Did an excellent job."

Kevin, Mitsubishi Lancer

Caboolture Fuel Injection Automotive Centre

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The lady at the desk was super helpful and friendly! I was a little time poor so...

The lady at the desk was super helpful and friendly! I was a little time poor so the guys had my service done quickly. There were a couple of minor things that my car needed fixed, which was all explained on my receipt, the only thing I would have liked is if a quote was with it so I knew how how much it was going to set me back when I bring my car back...But I will 100% be bringing my car back

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Jodie, Nissan Micra

Midas Ashgrove

ASHGROVE
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These guys don't mess around and tell you exactly what you need to know before g...

These guys don't mess around and tell you exactly what you need to know before going ahead and doing it. I recently got my VE SS ute serviced with Midas, and after missing its last service I expected the worst. For the amount of work that I got done, they are the best in value and price that could be found anywhere! Definitely sticking with the boys at Midas... hands down!

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Allison, HOLDEN COMMODORE

* Minimum service amounts apply

Midas Enoggera

ENOGGERA
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I hate taking my car to the mechanics, but Shaun at Midas is so lovely and helpf...

I hate taking my car to the mechanics, but Shaun at Midas is so lovely and helpful. This is the second time I've taken my car there, and I'll keep taking it there.

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Sabrina, Toyota Yaris

Pine Rivers Automotive

KALLANGUR
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Friendly personal service at an affordable price. I will gladly recommend this w...

Friendly personal service at an affordable price. I will gladly recommend this workshop.

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Sharon, Subaru Impreza

YJ Motors

COOPERS PLAINS
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excellent work and professional. will be taking my work vans here from now on. ...

excellent work and professional. will be taking my work vans here from now on. thank you.

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John, Holden Combo

Ultra Tune North Lakes

NORTH LAKES
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In and out in under two hours. Paid exactly what was quoted. Haven't lived in th...

In and out in under two hours. Paid exactly what was quoted. Haven't lived in the area long but I think I've found my new mechanic!

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Kate, Honda Civic

Pearson Automotive

MILTON
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Friendly service and thorough. Pearson's picked up on a couple of little things ...

Friendly service and thorough. Pearson's picked up on a couple of little things that had been ignored in previous services by other establishments. They highlighted some items that should be looked at when I picked up my car and there was no pressure to book or agree to additional work.

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Janelle, Suzuki Alto

* Minimum service amounts apply

Motormech

DECEPTION BAY
star star star star star

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Great work! They don't talk down to women. My car was serviced in a timely manne...

Great work! They don't talk down to women. My car was serviced in a timely manner by people who really knew what they were doing. I was called before they went ahead with things that were above the quoted price. I would definitely use again.

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Renee, NISSAN TIIDA

Ashgrove AutoCare

ASHGROVE
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"Good communication. Stuck to price and had it done within the day. Thanks guys!"

Barney, Mazda 3

Unicorn Mechanical

NARANGBA
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"Great customer service. Would recommend to anybody."

Mark, Volkswagen Polo

Ultra Tune Strathpine

STRATHPINE
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Very helpful people and loan car made life easy. Very comfortable leaving my car...

Very helpful people and loan car made life easy. Very comfortable leaving my car in their hands.

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Mel, Holden Barina

* Minimum service amounts apply

Bridgestone Select Enoggera

ENOGGERA
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Fantastic service. I wouldn’t go anywhere else now. Don’t hesitate to use these ...

Fantastic service. I wouldn’t go anywhere else now. Don’t hesitate to use these guys.

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Sean, Audi TT

Moorooka Automotive

MOOROOKA
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"friendly staff, quick service and car clean"

Tammy, Holden Cruze

Classy Cars

EVERTON HILLS
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High quality work completed in a timely fashion. Could not be happier with the s...

High quality work completed in a timely fashion. Could not be happier with the service. Will definitely get my return business.

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Dylan, Ford Fiesta

ABS Caboolture

CABOOLTURE
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"Fantastic very happy"

Ray, Jeep Grand Cherokee

* Minimum service amounts apply

Bridgestone Select Yarrabilba

YARRABILBA
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Jamie was fantastic!!! Kept us up to date on what needed to done. Was very frien...

Jamie was fantastic!!! Kept us up to date on what needed to done. Was very friendly and welcoming! Would recommend this service.

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Sarah, Holden Cruze

Highway Automatics Moorooka

MOOROOKA
star star star star star

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The booking system itself is a little floored. I originally booked at a much mor...

The booking system itself is a little floored. I originally booked at a much more conveinient location according to the availablitiy listed on the site - only to be told it was not possible as they were fully booked. The process of rebooking elsewhere was a breeze though!

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Ryan, HONDA ACCORD

Huston Motors

KINGAROY
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"Great job, fast, friendly staff. Very satisfied"

Adam, Isuzu Rodeo/D-Max

Aspley Auto Service Centre

STAFFORD
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"Great communication and service was completed on time! Reasonably priced too"

Amanda, Holden Viva

* Minimum service amounts apply

Kiwi French Automotive

SLACKS CREEK
star star star star star

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Very friendly great service great work and super fast. Highly recommended will d...

Very friendly great service great work and super fast. Highly recommended will definitely be going back 😊

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Maryanne, Mazda 3

Grace Automotive Pty Ltd

OXLEY
star star star star star

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star star star star star

Very happy with my service they even screwed back in my number plate and wing li...

Very happy with my service they even screwed back in my number plate and wing light and cleaned the greasy hand marks off my car! Also got a good quote for more work to be done to my car! Will defiantly be going back! :)

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Kirsty, Holden Commodore

All Torque Automotive

STAFFORD
star star star star star

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star star star star star

Used All Torque Automotive for the first time for a 75K km log book service. Ver...

Used All Torque Automotive for the first time for a 75K km log book service. Very happy with the service, from the loan car to the vacuumed interior. The very reasonable price included tyre rotation and wheel balancing. Will use them again next time.

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Vaya, Holden Barina Spark

Satnam Autos

YEERONGPILLY
star star star_half star_border star_border

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"Friendly staff, affordable prices"

Saad, Toyota Avensis Verso/Picnic/SportsVan

Automech

BURPENGARY EAST
star star star star star_half

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Work was carried out quick efficient and on time- had a clutch replaced. Clutch ...

Work was carried out quick efficient and on time- had a clutch replaced. Clutch was shuddering when picked up - not told it would take time to bed in. Had to go back the next day to get checked. Not to sure if clutch will be fine after bedded in. Waiting game at the moment.

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David, Hyundai Getz

Precise Mechanical

MORAYFIELD
star star star star star

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"Had a major issue to overcome and was handled excellently."

Michael, Honda Accord

Tony Reed A Grade Mechanical Repairs

KELVIN GROVE
star star star star star

LATEST REVIEW

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star star star star star

Tony runs an excellent business giving hands on service to the customer with exc...

Tony runs an excellent business giving hands on service to the customer with excellent reporting of current and potential problems with the vehicle. Tony was available first hand to discuss matters of importance and phoned during service to advise of things that should be attended to immediately. Whilst no one wants to pay out money for unneeded jobs the discussions were descriptive and later the old items replaced were voluntarily shown as evidence. Excellent experience!

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Jeff, Subaru Outback

The Piston Pitstop

CABOOLTURE
star star star star star

LATEST REVIEW

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star star star star star

I was very happy with the service, I had a couple of extras that needed doing wh...

I was very happy with the service, I had a couple of extras that needed doing which I agreed needed doing, he gave me some suggestions also like wheel alignments etc. Great small business and would recommend anyone to use it. Thanks.

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Donna, Honda Accord

Bizzell's Garage

PADDINGTON
star star star star star

LATEST REVIEW

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star star star star star

High quality and professional staff. Very efficient. Had the service completed i...

High quality and professional staff. Very efficient. Had the service completed in a morning. The additional part required was ordered and delivered on the same day and installed that afternoon. Best mechanic I've been to! Bizzell's is a Paddington institution, isn't a better mechanic in the area. Will recommend to all of my friends.

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Hamish, FORD ESCAPE

No deposit & interest free

BOOK NOW, PAY LATER

Questions? Speak with a Service Advisor
1300 655 661