Frequently Asked Questions

Is the price quoted, the price I will pay?

Yes, the price quoted is the price you’ll pay. You won’t pay a cent more and you’ll get exactly what’s listed in the inclusions.

And don’t worry, if there’s any additional work required, the mechanic will contact you and get your consent prior to starting.

Can I change my service date?

Sure, we get that things pop up. Just call our friendly team on 1300 655 661 and we’ll happily reschedule your booking.

There's no fee to reschedule your booking, however, if you’ve prepaid upfront on credit card, PayPal or ZipPay and wish to cancel your booking altogether, you will be refunded the original booking fee paid, minus a $20 cancellation fee.

Should you fail to show up at the time and place arranged with the Workshop without canceling in advance, you will forfeit the entire prepaid amount.

For full details see https://www.autoguru.com.au/terms#refunds

Does the price include parts and labour?

Yes, all our pricing includes parts, labour and GST.

Is there a loan car available?

Some of our workshops do offer a loan car and/or a drop off/pick up service (up to 5km from the workshop).

If the workshop is a Preferred Partner, these extras will be listed on the right hand side, underneath their pricing.

If the workshop is not a Preferred Partner, click the ‘Book Now’ button and then click the ‘Add a Roadworthy, Pink Slip or other common tasks’ text underneath the inclusions box at the top of the page.

Any additional services offered by the workshop will be included in this section.

What's the difference between a basic service and a logbook service?

A basic service includes engine oil and engine oil filter change, as well as a general safety inspection and inspection of all fluids.

If minor quantities of fluids are required, the mechanic will top these up.

A logbook service is a series of scheduled tasks recommended by the vehicle manufacturer at certain time intervals. Every logbook service is different. See “What’s Included In My Service”.

Will the mechanic stamp my logbook?

Absolutely, the mechanic will sign and stamp your logbook to meet manufacturer requirements.

They will sign off each task as it’s finished, and only stamp your logbook once all tasks specified by the manufacturer have been completed.

Will my warranty be affected if I book with one of your mechanics rather than the dealership?

The Australian Competition & Consumer Commission (ACCC) states that any certified mechanical workshop or mobile mechanic is indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without voiding your New Car Warranty.

Our mechanics are able to carry out logbook servicing, according to the manufacturer’s specifications, using quality parts and lubricants.

The mechanic will sign off each item and stamp your logbook once all tasks are completed and your warranty will remain intact.

Where can I find the inclusions for my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of suitable mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'Service Inclusions' button at the top of the page.

Can the mechanic come to me?

Yes! Our network of mobile mechanics can come to your home or workplace to carry out vehicle inspections, car servicing and some minor repairs.

Go through the search process and when you come to the page listing mechanics in your area, mobile mechanics in your area will be listed along with workshops.

Can I get quotes for repairs and inspections?

You sure can! Simply hit the “Repair” button under the ‘Great, what can we quote you for?’ section of the form and a bunch of common repairs tasks will come up automatically for you to select.

You can also type your specific repair issue into the blank search box and our system will bring up any related tasks.

If your particular repair or inspection task isn’t listed under the common items tabs, click the ‘No match? Add comment’ button and type your issue in the “Describe what you need” box at the bottom of the section.

Should you have more than one repair or inspection task to quote, you can add more tasks by clicking the +Repair or +Inspection tabs.

What are my payment options?

Booking through AutoGuru gives you access to three payment options:

1. Pay upfront using your credit card or PayPal;
2. Create a reusable, interest-free ZipPay account to pay now and make easy weekly or monthly payments over time; or
3. Pay the workshop once your car service and/or repairs have been completed.

Cancellation fees apply. For full Terms & Conditions visit https://www.autoguru.com.au/terms

What’s included in my service?

Once you’ve typed in all your details and submitted the quote request form, you’ll see a list of trusted mechanics in your area and their costs to carry out your car service.

You can view all the inclusions for your service by clicking the blue 'What's included?' text at the top of the page. It’s just under the three black boxes.

Otto

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RAW Mechanical

PIALBA
star star star star star_half

LATEST REVIEW

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star star star star star

Good customer service. Quick and reliable team. Very welcoming and nothing was t...

Good customer service. Quick and reliable team. Very welcoming and nothing was too much trouble. Asked if they could complete a rego check in addition.

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Belinda, Toyota Landcruiser/Prado

Total Auto Care

PIALBA
star star star star star_half

LATEST REVIEW

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star star star star star_border

The vehicle was serviced on time with an sms message when it was available for p...

The vehicle was serviced on time with an sms message when it was available for pick up.

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Peter, Kia Sorento

Hervey Bay Auto Electrix

PIALBA
star star star star star

LATEST REVIEW

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star star star star star

Excellent service and prompt follow up. I was very pleasantly surprised with the...

Excellent service and prompt follow up. I was very pleasantly surprised with the quote for further work given.

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Katelyn, Audi A4

Tyrepower Bundaberg

BUNDABERG CENTRAL
star star star star star_border

LATEST REVIEW

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star star star star star

this is the second time I have used them and have driven away a satisfied custom...

this is the second time I have used them and have driven away a satisfied customer

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phil, Great Wall Motors X Series

Fischer Automotive

SVENSSON HEIGHTS
star star star star star

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star star star star star

After 3 years of searching for a mechanic I could trust. I have found that in Fi...

After 3 years of searching for a mechanic I could trust. I have found that in Fischer Automotive.

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Lorraine, Hyundai Elantra

Recently requested quotes for Dundowran Beach mechanics

Average quote price in Hervey Bay

$724.00

Toyota Landcruiser Prado

TASKS QUOTED

Logbook Service - 190000 kms / 114 months

$300.56

Nissan Patrol

TASKS QUOTED

Logbook Service - 40000 kms / 24 months

$884.14

Mitsubishi Lancer

TASKS QUOTED

Logbook Service - 90000 kms / 72 months

$804.48

Mitsubishi Lancer

TASKS QUOTED

Logbook Service - 105000 kms / 84 months

$266.55

Honda Accord

TASKS QUOTED

Basic Service

$221.38

No deposit & interest free

BOOK NOW, PAY LATER

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"Efficient and thorough servicing at reasonable price."

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Browns Autobahn Nambour

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The standard service was great. Nice little touch with flower in the air vent a...

The standard service was great. Nice little touch with flower in the air vent and washing the car. My wife thought that was a really nice touch. The additional services were a bit pricey and next time I will ask for a quote first.

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Shannon, Mazda 626

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I was able to book in online and know what the price would be. I then arrived at the appointment time and was shocked when told my car would be serviced and be ready in a bit over an hour. They were true to their word and then I had follow up the following day. Yes if you devoted time to the one vehicle then a service would be available in this time frame but I have not experienced that with any other business. More than happy and will be back when the next service becomes due.

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Michael, Mazda CX-5

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Jan, Subaru Impreza

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Rebecca, Kia Cerato

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Sarah-Jane, Toyota Hilux

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"Very helpful and great service, highly recommended "

Beau, TOYOTA PRADO

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"Great service, super friendly and great prices."

Tamieka, Nissan Juke

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The service was quick with useful results. The attention was friendly with discu...

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ABS Kawana

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Mike, Ford Escape

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"Very helpful and friendly car was lovely and clean on pickup."

DEBBIE, Suzuki SX4/SX4 Classic

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David, Hyundai Getz

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Samantha, Mazda CX-5

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Motormech

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Renee, NISSAN TIIDA

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"David was lovely. Great value. Will be back again for sure."

Olivia, Hyundai i30

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Midas Kippa-Ring

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Fast and efficient. Staff where friendly and showed knowledge of their trade-cra...

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Tony, Mitsubishi Triton

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Alfred, Ford Ranger

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Very good experience. On time, friendly, and I was able to keep working on my st...

Very good experience. On time, friendly, and I was able to keep working on my stuff while they were working on the car. I have already recommended them to friends.

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Mike, Subaru Forester

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Phil was very accommodating with timings and did a very professional job. He dis...

Phil was very accommodating with timings and did a very professional job. He discussed what he intended to do and gave me options on the products he might use. On pick up he gave me a rundown on what he'd done, showing me parts he had replaced and gave me advice on maintenance issues. I'll be going back to him.

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Geoff, Toyota Landcruiser

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Friendly, informative for and efficient service with the utmost convenience. Tha...

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Carmen, VOLKSWAGEN PASSAT

Master Mechanix

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Amy, SKODA SUPERB

Cotton Tree Mobile Mechanical

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I was very impressed with the great service Wade did on my Barina. I would highl...

I was very impressed with the great service Wade did on my Barina. I would highly recommend Wade to anyone who wants a mobile car service. He was punctual and it was so much easier having the car serviced at home. Very friendly and kept me informed of what would be required for my next service.

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Jo, HOLDEN BARINA

Procheck Automotive Mobile Sunshine Coast

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Quick service and at a good price. It was great having the mechanic come to my d...

Quick service and at a good price. It was great having the mechanic come to my doorstep and not have to find a way home

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Ben, Ford Falcon

Blue Toro Mobile Mechanic Caloundra

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Ben was a great bloke. Didn't invent any issues. Haven't driven the ute yet but ...

Ben was a great bloke. Didn't invent any issues. Haven't driven the ute yet but trust my instincts all is well. Will recommend him to everyone.

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Jane, Mitsubishi Triton

Carworx Automotive Services

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Carworx were fantastic, so convenient to come to my home. My mechanic was honest...

Carworx were fantastic, so convenient to come to my home. My mechanic was honest and professional. I'll defiantly be booking him again, highly recommend.

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Rachel, Mazda 3

Procheck Automotive Mobile Brisbane

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"Wonderful as always so greatfull for their service thanks guys"

Kate, JEEP COMPASS

Book trusted and local mechanics with AutoGuru.

Does your car need a service? Find a local Dundowran Beach mechanic using our simple search and book system. We combine the most reliable, quality mechanics in your area of Hervey Bay, both national brands and local workshops. Simply select the service you need, confirm the price and book.

At AutoGuru, we are dedicated to giving you access to the best mechanics from Dundowran Beach and the greater Hervey Bay area. Fixed price quotes mean you can find the mechanic who best suits your budget and location – it’s just so easy!

Whether you need a standard safety service or a major logbook service, we find mechanics in the Dundowran Beach area that can deliver the service you need. We source mechanics that can service all makes and models of vehicles, so you’ll never have to travel far for a quality service, at a fixed price.

Why not have a mobile mechanic come to your home to complete your next service. Carry on with your day while a mobile mechanic carries out the service at a convenient location. Your day isn't interrupted, so you can carry on with the important things in life.

Find trusted mechanics that are open on Saturday. Whatever your budget is - we've teamed up with ZipPay to offer you flexible, interest free payments. Don't let life get in the way of your car. book your car service or repair now!

Questions? Speak with a Service Advisor
1300 655 661